Wendy’s
reviews and complaints

I receive a coupon from Wendy's this week so I decided to use the coupon and buy one Dave's single and get one free. After paying at the drive thru window, $5.41 within 20 seconds I was handed my order. I told the person that handed it to me, a woman who I believe was the manager that I thought Wendy's cooked your food fresh to order, she then told me it was fresh. When I asked how could you cook burgers fresh in under 20 seconds she said fine and told me to pull forward.

I pulled forward and waited 14 minutes which was fine but after handing me the food they said here's you food hot off the grill, I removed the burgers from their wrapper and they were both cold. I believe they had me wait that long and just handed me the original bag.

Wendy's was the last fast food restaurant that I could count on for quality which makes this all the more disappointing.

This occurred may 25 at 4:00pm

I walked into a Wendy's and they refused to take my order. An employee said the Manager placed a note on the door that said mobile orders pickup only. There was a sloppy hand-written note on the door. You could use the drive thru but that's all. One employee said it was because they were short staffed. Not my problem, I guess whatever makes the employees job easier and the heck with customer service. So the family went to Burger King where we got better burgers, better Fries, and better milkshakes at a better price, from folks that were glad to see us come in. All ended well as We Had It Our Way!

Used to be that businesses put customer service above ease of operation. They were very willing to turn away patrons. What a lousy operation!

What is going on with this unit:

Constantly out of product

Inside service closed

Wait in line for 30+ minutes

Bad attitude of staff

Shows 1 star rating

These are consistent issues with this store!

Last date visited was Sunday, April 23, 2023, and waited in line behind @ 15 cars, because inside was completely closed off. Called the number and no answer. There was debris (garbage) outside the location. Will not visit again.

Had a similar issue with the store on 301 in Riverview - walked in and no one at register - told I had to go thru drive thru.

WHAT IS IT WITH YOU?

March 11th 1:34PM

We were going to drive through but the line was too long, so we went in to order. We waited for at least 10 minutes before we were even acknowledged. The manager (African American woman about 50 yrs of age) started yelling using profanity to a co-worker. He called her a [censored] and she called him a Mother-F*CKER. ( I'd like to Thank you for the experience of explaining the name he used to my 10 yr old). The man continued to rage at her, he threw pans and buns, and trays all over the floor behind the counter. She SCREAMED at him that he was FIRED. He went out the door and she proceeded to lock us all in by locking him out. He came in a different door, went behind the counter, fixed himself some food, and left again. She said she was on the phone with the police but nobody ever came. Meanwhile we are still waiting to order. I would've left at this point but then I thought, what if she locked him out because she knows to be afraid of him for some reason. Finally after 20 minutes of waiting our order was placed. Another young man, Miguel was so nice, tried his best to help, but the food was horrible, cold, order was wrong, soda fountain a sticky wet mess and the syrup was totally out so we got nothing but carbonated water to drink. I am appalled that this could happen in a Wendys restaurant, but I am more bothered by your lack of concern. I have called at least 4 times, promised a call from district managers and still nothing. THIS isn't just a wrong order. It was a nightmare. I have sent my receipt in and pictures of the mess that I snapped while watching the entire thing happen. There are always going to be unruly employees but the manager was just as bad. Screaming, cussing, telling every customer in the drive through about it. RIDICULOUS! She is still there too. My son went back in there recently and she's still there screaming and cussing. I EXPECT TO HEAR FROM SOMEONE REGARDING THIS ISSUE. People use bad language all the time, but it just shouldn't be the norm, or ignored by upper management. It was a disgusting display. There were others in there that day as well.

Contact me!

I placed an order on the app. The order I received was incorrect. I called both the store and support. Was told I would get a refund and a callback in 24 hours. 5 days later no refund. I call back I’m told I have to take store credit by a rude supervisor and hung up on. I just want my money return for the items I never received. Reached out to support again and was told that I was being transferred to a supervisor but ended up being transferring to a guy named Michael’s voicemail. May even have been the same rude gentleman I spoke to earlier. I requested a callback but have received none.

I went to 10864 Virginia Parkway in McKinney 75071 order number 3164 time was 4:54 PM waited in line for at least 20 minutes which I didn’t mind because it was busy. I expect that, but I did not expect my son to bite into raw chicken. My burger was fine but the chicken was raw! There is a good chance. He’ll never wanna eat at Wendy’s again. He had to throw away his chicken sandwiches. I tried calling, but no one answered the phone.

Hi i’m reaching out due to raymore, missouri wendy’s being disgusting! My family and I went to eat lunch as soon as we walked in it was freezing cold (i’m sure to keep bugs away), floors were very sticky, food all over the floors, flys flying everywhere, the pop machine was filthy pop all over and on the ground, tables were disgusting with food sitting for awhile. Walls are peeling and roof had a leak this is not safe for people to be served in! I can’t imagine the bathrooms or the kitchen to what they would look like but it was the worst restaurant i’ve ever been in! The manager of the store was extremely rude to mike who was taking our order, I could tell he made him feel very uncomfortable and i’m sure embarrassed the manager of this place needs to be fired! He was so unprofessional. This is probably why this place looks disgusting because he obviously doesn’t know how to be a manager I will never return! I have sent this to the health department as well!

I’d like an update when you can thanks! I’ve attached photos for you!

Went tonight in Portsmouth NH. No receipt or order # . Double burger combo medium, chicken sandwich combo medium, plain burger. Almost $28. My double turned into a single...smallest sandwiches I've seen in my life. Single burger was tiny. Like 2 bite tiny. Drive thru looked absolutely horrendous with dirt and grime...For the money it was a joke. Hopefully this is not a trend at all Wendys. Thank you very much.

I purchased Dave.s single hamburger this pase Monday. It cost 11.16 for the meal. When I got home and unwrapped the sandwich it was cold and the bun tasted like rubber. The same situation happened when I purchased the chicken sandwhich a few months ago.

I paid 11.16 for the hamburger and the chicken sandwich was a few dollars less.

I would like my money back for both sandwiches.

My name is Karen Rogers

[protected]@outook.com