Wendy’s

I went to Wendy's with my grandson and we both ordered some food. I only wanted a hamburger, but unfortunately, I didn't receive it. I told the staff about my missing burger, but they didn't seem to care and just walked away. Even the cashier tried to help me, but the woman ignored her. This happened at the Wendy's in Camp Verde, AZ. I wouldn't recommend going to this location because of the poor service. I noticed that there were other customers who had similar issues.

After a few days, the manager called me and offered a coupon for a free meal at that location. However, I never received it in the mail. On the bright side, I did get a refund on my credit card for the missing hamburger. Unfortunately, I don't have the receipt anymore.

Overall, my experience at Wendy's was disappointing. I hope that the staff at this location can improve their customer service skills and pay more attention to their customers' orders.

I recently went to Wendy's on Hershberger Rd in Roanoke Va and ordered the strawberry salad. It was around 5pm in the late afternoon. I was really looking forward to it, but when I got my order, I was disappointed. There were very few strawberries in the salad and barely any bacon. It was mostly just lettuce. I was already home and hungry, so I ate it anyway. But, I couldn't help but feel like I was eating a romaine lettuce salad instead of a strawberry salad.

I wish they would have told me they were out of the strawberry salad, so I could have ordered a different kind of salad. I really like all of Wendy's salads, but this was the first time I was disappointed with their food. It's not a good move for the Hershberger Rd Wendy's. They should do better and make sure their customers are happy with their orders.

Overall, I think Wendy's has great food and I love their salads. But, this experience left me feeling disappointed. I hope they can improve their quality control and make sure their customers get what they ordered.

Wendy's Homestead, PA is the worst chain fast food location I have ever been to, hands down. When me and my family arrived there, we were all excited to grab a quick bite to eat. However, our excitement quickly turned into disappointment when we realized that they messed up all of our orders. I asked for a chicken sandwich with fries and an ice tea, but they only gave me a Baconator. Can you believe that? I mean, how hard is it to get a simple order right?

But wait, it gets worse. Not only did they mess up my family's order, but they messed up five other peoples' orders who were eating in the fast food restaurant as well. It was like a complete disaster. The staff was unorganized and unable to provide proper customer service. They were running around like chickens with their heads cut off, and it was clear that they had no idea what they were doing. The employees in the kitchen laughed as people received their wrong orders, which was just plain rude.

Overall, I highly recommend that people stay away from this Wendy's location. It's just not worth the hassle and frustration. If you're looking for a fast food restaurant that actually knows how to get your order right and provide good customer service, then look elsewhere. Trust me, you'll thank me later.

Went through Wendy's around 8:30 pm. Ordered a Med. Strawberry Lemonade and single with cheese. Lemonade was great but the cheeseburger was dry and hard on the edges, I mean crunchy hard. Obviously not freshly made. My bun for the cheeseburger was also hard to where I had to tear all the hard bun around the edges off just to be able to eat it. Was at work so couldn't go back.

I am truly outdone with the policy that you have regarding beverages when you ask for no ice. Your drink can only be filled to the red line. I don't get ice because it hurts my teeth but I also spend every time I go to Wendy's at least $28.00. You have the nerve to say you can't fill drinks all the way up because of no ice. All the money we spend on your restaurants not to mention we kept you in business during a whole pandemic with short staff, long waits in the drive-thru, attitudes & sometimes cold food or the wrong order. This is not the first time this has happened but it will be the last time for me because again I know you can not be that petty about drinks being filled beyond the red line with all the money we spend in these restaurants. That is a lot of nerve and very inconsiderate to those that keep you in business.

I went thru drive thru here in Richmond between 730 n 800 but I ordered a med frosty n I had frosty tag for the Jr frosty n my order came to 2.99 I have them a 20 dollar bill I was given my frosties n no change n no receipt I got called into work right quick to help out n I didn't notice right way about a hr I went back n told mgr on duty that wa in there about a hour ago n I wasn't given a receipt n my order was 2.99 n I gave them a 20 I was supposed to have 17.01 in change well the mgr had me pull to side n brought me out 6.82 cents in change I was still shorted ten dollars even going back to get situation fixed but by this time I was so frustrated I just went ahead n just left not to mention last twenty I had till I got paid next n I absolutely love Wendy I go there few times a week n prefer u guys over any ody here in town intichmond Indiana but further more I was frustrated I can understand that they are busy but was like they werent listening but I commend the mgr trying to fix the situation but still was wrong ..

I receive a coupon from Wendy's this week so I decided to use the coupon and buy one Dave's single and get one free. After paying at the drive thru window, $5.41 within 20 seconds I was handed my order. I told the person that handed it to me, a woman who I believe was the manager that I thought Wendy's cooked your food fresh to order, she then told me it was fresh. When I asked how could you cook burgers fresh in under 20 seconds she said fine and told me to pull forward.

I pulled forward and waited 14 minutes which was fine but after handing me the food they said here's you food hot off the grill, I removed the burgers from their wrapper and they were both cold. I believe they had me wait that long and just handed me the original bag.

Wendy's was the last fast food restaurant that I could count on for quality which makes this all the more disappointing.

This occurred may 25 at 4:00pm

I walked into a Wendy's and they refused to take my order. An employee said the Manager placed a note on the door that said mobile orders pickup only. There was a sloppy hand-written note on the door. You could use the drive thru but that's all. One employee said it was because they were short staffed. Not my problem, I guess whatever makes the employees job easier and the heck with customer service. So the family went to Burger King where we got better burgers, better Fries, and better milkshakes at a better price, from folks that were glad to see us come in. All ended well as We Had It Our Way!

Used to be that businesses put customer service above ease of operation. They were very willing to turn away patrons. What a lousy operation!