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Wendy’s Customer Service Contacts

+1 888 624 8140 (Customer Care)
1 Dave Thomas Blvd
Dublin, Ohio
United States - 43017
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM

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Use this comments board to leave complaints and reviews about Wendy’s. Discuss the issues you have had with Wendy’s and work with their customer service team to find a resolution.

Complaints & Reviews

Sep 20, 2019

Wendy's — service

Hi, I received extremely poor service from the male English speaking drive-thru order taker on September 20...

Sep 19, 2019

Wendy's — today night they are not working

I went with my wife at night is 9:21 pm day 19 september you can check the cameras I wait on the dry trough...

Sep 16, 2019

Wendy's — customer service

When asked to fix my sandwich, I overheard the sandwich maker they call her san I guess call me a fat [censored]...

Sep 02, 2019

Wendy's — customer service

I went to the drive through Aug 31st 2019 around 11pm or so. I had ordered 3 Jr. Bacon cheeseburgers off The...

Aug 12, 2019

Wendy's — spicy jalapeno bacon cheese burger

After being enticed by your TV add, I ordered this sandwich for &7.35 plus $0.35 for extra Jalapenos to...

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Wendy'sstaffing issues at lunch time, multiple locations

I am inquiring why it seem that so many Wendy's locations, regardless of the franchise status, are unwilling to open more than one register at peak hours? I use several locations in the Maryland/Virginia area and every time I enter around noon or so there is one cashier taking orders for a line that clearly can support two registers. Don't these managers know that they can produce more revenue by staffing accordingly? Simple economics would dictate twice as much business being rung in the same hour. I have walked out twice in the last month due to having to wait 15-20 minutes just to reach the register. I don't mind waiting for food that is fresh and hot at a value, but getting to the cashier seems to be a challenge that isn't being addressed by these managers. I worked for Wendy's when I was 16 years old and must tell you that the efficiency we offered in my day was much superior to the cheapness exhibited today. A manager isn't willing to pay $12 more for the noon to 1 pm shift and bring in an additional $500?? Really?? There is no excuse for this ineptitude.

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    Aug 11, 2019

    Wendy's — service

    I just want to say i'm am very disappointed and have never filed a complaint ever like this on any good site...

    Aug 01, 2019

    Wendy's — service

    I visited your store #[protected] (370 S US Highway 45., Lindenhurst IL) during my lunch break. The plan was to...

    Jul 31, 2019

    Wendy's — compliance with location requirement in ada (americans with disabilities act)

    The Wendy's at 424 Schmale Carole Stream does not conform to the parking requirements of the ADA. Further the...

    Wendy'swhole order

    First I will start saying your my favorite fast food place to eat. Go at least 2 times a week. This week was unbelievable. Possible I may have gotten someone elses order but did not help me when already back at desk and no time to return. looked in bag. saw sandwich, fries and had my drink. figured all ok. Got a chicken sandwich with cheese only. did not order that way. had no mayo, lettuce or tomatoe. fries ok but could taste no salt so bland. finally ordered a sweet tea and got unsweet. to top it off they were out of chocolate frosties. A bust all the way around. no condaments or sugar for tea at work. was so dissapointed. I know lunchtime is busy but did not eat most of lunch for not to my liking the way prepared. sorry to complain.

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      Jul 25, 2019

      Wendy's — employee

      The little blonde girl working drive thru was very rude and impatient. I thank her name is Lacey, she wa...

      Jul 24, 2019

      Wendy's — service

      I went here with my 3 children for lunch.. My son was ordering his food (he was a little quiet/shy) and the...

      Jul 17, 2019

      Wendy's — food

      After the first bite of my burger, I noticed something strange. It was as hard as a hockey puck and my frie...

      Jul 15, 2019

      Wendy's — sandwich

      First the service was absolutely horrible. Very rude employees and managers. None of my food was fresh like I...

      Jul 15, 2019

      Wendy's — plain chicken sandwich

      I always order a plain grilled chicken sandwich and get creamy sriracha sauce. I went today, paid for my...

      Jul 15, 2019

      Wendy's — employee rights

      It's simple. I have been upfront about the schedule I can work with since I was hired on. ( 7:00-3:00 )The...

      Jul 11, 2019

      Wendy's — food received

      I went to this Wendy's location in louisville Ky 40216 on 7/10/2019 @ 1040pm.I had ordered 2 #6s and One of...

      Wendy'smy food

      I hate to complain about my wendys in Newport my again but here's my story as a child wendys is the first restaurant I ever ate at andas a mother is is my 3 kids favorite hamburger joint and now as a grandma my grand kids favorite unbelievable I know lol we just love wendys ok once a week I get my grandkids and we get wendys of course and this is the 4th time in the last 2 months something is wrong were only human right ok we make mistakes but today was the worst i had my neighbor pick up 4 biggie bags and a large chilie so the chilie tasted watered down and burnt at the same time is the only way i can explain it our nuggets tasted old they were hard and the littlest one couldn't eat them the fries were so salty I had to go ahead and make my own the kids wouldn't eat them so I fried up some for them I like salt but they were even salty to me and the burgers the meat was not juicy like usual but dry the bacon was way overdone and I had 1 little onion ring on each sandwich I can deal if only one thing's wrong but today only the drinks were decent also I am disabled and a friend or neighbor picks up my food for me and when I call the store to complain they say well just bring it back and we will re do your order to bad I can't just eat in side the restaurant maybe carry outs are not as important I don't know, I will still eat there even though mcdonalds is right up the road i dont really care for it it taste cheap lol ok so thanks for listening

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        Wendy'sthe workers

        This is for the Wendy's in Kalamazoo Michigan on sprinkle road I'm just trying to figure out if an employee quites or get fired why are they being hired back I'm guessing this is a family run business or they're just playing favoritism in hiring back people that they are friends with or some kin to I'm trying to figure out why is Denise still working there as a manager because when I was trying to get my order right she was being really rude and talking stuff about me saying that I was a liar and I didn't no what i was talking about I thought that once you quit or get fired you are not allowed to be hired in any Wendy's corporation that's in Michigan after being fired or quitting I know this girl named Yolanda she quit probably about five times and they keep hiring her back as a manager but give all the other employees a hard time they drive them all out and bring back family they only hire family and Friends

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          Jun 13, 2019

          Wendy’s — hours

          I am a current employee at Wendy's and the manger on duty, Ms.Jerraka told me and another employee to...

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