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Management
Muskogee Oklahoma store manager Veronica Shanks is not doing a great job she has favorites she gives hours to her nephew and the employee she secretly having an affair with.. She cuts the employee hours she doesn't like she does nothing but walk around with her arms crossed she is not a good general manager
Read full review of Wendy’sWendy's Restaurant #[protected]
Wendy's restaurant #[protected] @ 909 Central Ave. Dover, NH overcharged me for my order and did not fill the order as requested. On 12/03/2023 @ 1:18 P.M. I placed my order #1012 by Host Emily for a Classic Asiago Club sandwich and requested that I receive a Lg Choc FstyCrm Cold Brew for my drink (advertised in the store window for $2.00 any size) instead of...
![Wendy’s - Wendy's Restaurant #<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1923284/1701634128647156088.jpg "Wendy’s - Wendy's Restaurant #<span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
Wendy's in Mitchell,In
I moved to this area about a month ago and have attempted to utilize the Wendy's drive thru at least 4 times. I've been trying to give them the benefit of the doubt but today I was done. This location is always out of something. Today it was bacon and Dr. Pepper. I have twice attempted to order a salad, which I really like, and both times they were out of salad. There will only be a couple of cars in the drive-thru and the wait is ridiculous. Today I waited in line for 8 minutes, only myself and one other car, and then finally pulled up to the window, no one came to the window, but I could hear laughing and joking between coworkers through the open window. Not only is the customer service terrible, if no one is manning the window, it is a safety issue. I hope this location can get straightened out. It could be a great money maker if they could get their act together.
Apple pecan salad
After a long day on November 30th at 6:00 P.M. I drove through Wendy's and ordered an Apple Pecan Salad for my supper. I've done this many times and the salads were good. Upon arrival at home and opening my salad what I saw disgusted me. The lettuce was wilted sitting in water, the apples soft and brown, the berries covered with slime, the cheese and...
The app coupon and the restaurant
Wendy’s restaurant [protected]. 11/30/2023 time 5:29. Yes I tried to use one of YOUR coupons and she scanned and still said the same amount was due 😳. I had a 3.00 off 15.00 or more my total was 16.39 before taxes. This is not the first time this has happened. I also ordered the spicy nacho chicken got regular not spicy. Please make this right. Disappointed customer. Date 11/30/23 Time 5.29 PM Order 30057
Read full review of Wendy’sFood
Went thru the DT of Wendy's at Aloca Hwy store. I ordered the double stack biggie bag with a frosty and an extra 4pc nugget. I live 3.5 mi! SS away when I got home to eat the fries were so salty I couldn't eat them, my burger was dry and burnt. I told the girl at these Dow about the fries because I ate one. So in shut shell that was 6.46 shot down the rabbit hole. Also, I never got my receipt when I paid and I paid Sith cash.
Read full review of Wendy’sFor service
Hello I bought 4 items for your company yesterday and I only received the item and I don't have any money to buy things from Wendy's restaurants and I am trying to find out what happened to my order I didn't receive my French fries and I also bought a bacon burger as well as a large chili but didn't receive my items only chili and I can't get ahold of someone who could replace my order [protected]@gmail.com I really need your help
Being laughed at by a manager and cashier
I came in with a reward for a free small chili and a $2 off a combo offer. I know that both of these can work together as they are separate benefits. I made a mistake and did not load the reward to the card properly before scanning. I asked to scan it again and she would not cancel the scan. I asked to just do the transaction over and she said she could...
Read full review of Wendy’sExploit children they employ
I worked here at 14 years old. It was my first legit job. I made minimum wage which was $6.45 an hour at the time. I was made to work the cash, make burgers, clean the dining room and clean the bathrooms. The managers eat all they want for free while employees have to use their cards and pay for food if they want to eat something during their lunch break...
Read full review of Wendy’sBurgers
Husband and I picked up food in the drive through Thursday, November 16, 2023 around 6:45 pm. I got a single and A and bottle of water. Husband ordered 2 cheeseburgers and a bottle of water. I ordered my burger without onions and cheese but it came with cheese on it. Because we were on the way to an event and would be late if the order was corrected, I...
Read full review of Wendy’sShady business practice to the point of "card info"theft
The Newest built Wendys in Toledo AT Front ST. and Main. Only accepted the exact amount. Or surrender a "CARD" That in itself is bad business. The last time I gave any "CARD" to a shady employee they "snapshot my card and attempted to pay their cable bill. that was at Booger Queen. Now Your newest BUILT Wendy's, is unable to give change? HMMMM 'what would...
Read full review of Wendy’sWendy’s rep taking the order
We stopped at this Wendy’s as we were traveling through. We typically will choose Wendy’s when it’s available because our son has a severe peanut allergy and traditionallly their menu has been safe. When we pulled up to order, like he always does, my husband informed the guy taking the order that we were ordering for a kid with a peanut allergy. When he...
Read full review of Wendy’sA salad
This kuna Location is horrible they always forget items from what you order and the new general manager is a [censored] she's rude I’m not sure how she got that position I honestly think that’s a high position for the rude lady they forgot my salad and I went back 2 weeks later and they did not give me my salad the kuna location new general manager is trash.
Claimed loss: Lost $10 bucks for a salad
Desired outcome: My whole order be refunded
10 piece nugget meal
I ordered a 10 piece nugget meal on the app. I normally go to the other location. I wasted my money trying to get my son a 10 piece meal. I could smell old grease as we drove away. My son checked the order. The nuggets looked like they were over cooked. And the fries weren’t any better. It’s like they put it in old grease. And just continue cooking with the old grease. Wendy’s isn’t cheap, but they are usually fresh.
Read full review of Wendy’sLack of any service at all
I and wife went into Wendy's to eat one night and 3 workers walked by us standing in front of the register and never said a word to us about ordering, so we just walked out. Thinking we would try them again we went again last week or the week before and all the lights were on and 3 cars sitting parked on the side parking so we parked in front, got out and...
Read full review of Wendy’sapp issues and refund policies
I have an Wendy's app and money on my account that I'm told is nonrefundable because it's been on my account for more than six months! Basically I am being fined for not using MY money in a timeframe that YOUR corporation has designated as a reasonable excuse to keep my money, right? I didn't know that was a thing and I have to wonder how many people are contributing to your financial bottom without their permission or knowledge! I don't think you should be allowed to take from people that easily with the victims having no recourse! That's stealing in my book and I will bet your company has lawyers that made it ok for you to steal people's money without any backlash but It doesn't make it right or fair that you are allowed to steal from your customers because they aren't spending their own money in your arbitrary timeframes! I want my $11.15 back since I got no food for it!
Claimed loss: $11.15
Desired outcome: refund
Service
I have been a long standing customer of Wendy's and have always thought it was above all the other fast food restaurants. In the last 6 month this has not been the case. I have been to at least 3 different Wendy's in my area and each one had awful service. This last one I had to walk out because after 20 minutes, no one waited on us. Me, my husband and a 5...
Read full review of Wendy’slack of service
Went to the Wendys at Seward Hwy and Benson Blvd in Anchorage, Alaska, stood at the register for 10 minutes with no help. Finially the manager came up, didn't take my order but said if you order you're going to wait we're busy with drive through. So apparently wendys only cares about the drive through. This is not a one time deal, happened last month too. 4 Ppl in line behind me, everyone walked out. If we're not valued customers no reason to spend money with you. Just wanted to tell you about this store, I won't have the problem again because I will never set foot in that location again. Never had this issue at 5th Ave or Tudor stores, just this one. Someone from Corporate needs to visit this store and see how poorly it's run and shut it down if need be. Then go to 5th Ave and see how a store should be run
Claimed loss: zero
Desired outcome: Tear the damn place down
Incorrect order / Wendy's Norcross Ga. Jimmy Carter
My son and I downloaded the Wendy's app today, as that is what so many places are pushing for now, and ordered our 1st order on it. The order was a buy one get one for a Dave's single and a spicey chicken sandwich (app coupon) , and a single nacho burger meal deal. Once my son returned with the order, we were missing the spicey chicken sandwich and the burger was not a Dave's single but the Jr Cheeseburger Deluxe... That was not the 1st time this location has given me the cheeseburger in place a Daves single! You not only can feel the weight difference, but see the size difference in the burger. Not to mention how you feel afterward eating it... It's extremely frustrating to go through a drive though get back to work only to discover this kind of negligence. I just wanted to share, as I'm not one that usually does, but today was more than over the top and not the first time for this location.
Desired outcome: To see some improvement in the level of attention to customer's orders at this location, and maybe an uptick in the pride of the employees in getting the order correct.
Service/food
Wendy's Restaurant #[protected] 1201 Highway 195 Killeen, TX [protected]. On October 30, 2023 4:59 PM I went thru the drive thru and ordered a $6.00 biggie bag. The lady working the first drive thru window asked me what kind of drink and I said lemonade. When I got to the window she stated that I owed $7.04. I asked for what if the meal cost $6.00 and...
About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
Wendy’s Customer Reviews Overview
Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.
Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.
Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s headquarters1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Most discussed Wendy’s complaints
uncooked chicken and cold friesRecent comments about Wendy’s company
Working at Wendy's 12121 did not get pay check and managers and employees smoke weed in building and outside on the clockOur Commitment
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