Defective Soda Machine
I was at the Wendy’s Restaurant at 1661 Hyland Boulevard, Staten Island, NY (Store #1036) on Saturday, 12/23/2023 at 12:54 PM. I purchased my meal and was given a cup to draw my own drink from a choice of 2 machines. The first machine I attempted to use spit out the syrup instead of the syrup/seltzer mix. I then proceeded to use the second machine, which...
Customer service
I went into Wendy's 512 Main St Buffalo, NY today 2/8/24 around 2:30 when I left my doctor's office. I was not feeling well but needed something to settle my stomach. I ordered chili and fries. He went to get the fries and chili. I asked him if the fries where hot. He said he did not know. I said I am only asking because if they are not hot I am only going to return it. He said return it then, I don't care. That is when I politely canceled my order. First of all he should not be touching the register/handling money then touching my food and he also should have offered to drop some fresh fries. Wendy's used to advertise that the fries would definitely be hot when ordered. I don't think he got the memo.
Desired outcome: The employee be spoken to.
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Apple pecan salad
On 2/6/24, at the Wendy's on E. 96th Street in Indpls., IN ...Ordered this salad and the store did not have all the toppings; but would not refund money and GM very rude about it. Said they do not do refunds even if the issue is their fault. Said did not know they did not have all the toppings until it was sold to me. They took back my salad but no refund.
Read full complaintDenied employment
* denied employment based on lies and even the manger made something up and was allowing a minor to disrespect older adults and then allows the minor to do what ever he wanted and then disrespects and then goes on making snide remarks. This happen in morgantown wv and that the minor was given me dirty looks and then the middle finger but the manger on site...
Read full complaintNot on schedule
My name is Justin McGraw I am a employee for Wendy's in Spartanburg SC 105 S Pine Street I am reaching out to you guys because I was taken off schedule because someone said the labor is high which is true but the general manager said someone told him that i just be standing around which is false he said he wouldn't know because he wasn't there he was at...
Read full complaintDid not scan QR code for my points
Pierre Bohamed [protected] [protected]@sbcglobal.net This morning I used drive-thru at store #4289 6181 Sepulveda Blvd Van Nuys CA 91411 and associate refused to scan my QR code for my points to be added to App She said I already gave you two dollars off and I said you need to scan my qr code so I get points added she said no so I received no points for...
Drive thru order
Ordered a frosty and small chicken nuggets and was told to pull up to the window. Sat at the window for 20 minutes and was completely ignored. Staff could see me waiting and were talking and laughing, not doing any work. 40 minutes later some opened the window and asked if I paid. I wasn't even given any food yet. That person walked away and went back to...
Read full complaintWendy's rehoboth beach
Wow, we rarely are able to eat out, as it's too costly, but were very busy with errands and ran way over lunchtime, so stopped at Wendy's. My husband was hungry for a burger and I wanted a Frosty.
Start with there was a VERY long line, and the 2 behind the counter seemed WAY overwhelmed with what was happening. It seemed quite a few people were at lunch breaks, and we saw at least 6 people leave the restaurant before ordering. We were off work that day, so decided to wait. I won't get into detail to explain every little thing, but with numerous tickets up on roundabout and only 2 counter guys, they were very slow, looked lost, confused, just wandering around, in absolutely no hurry to try to get orders out quicker. Our order taker didn't smile or greet us in any way, just looked at me, waiting for me to order, I guess. I did, and he seemed to get that part done properly.
We then waited for over 20 minutes, and after getting food, burger was lukewarm, fries were COLD and the container wasn't even half filled. They forgot my nuggets, and when mentioned, they did give me those quite quickly, but forgot my sauce. I asked and did receive.
Very disappointed, and obviously we weren't going to complain about cold food and have to stand and wait another 20 minutes, or who knows how long ? Also, just in case anyone's interested, the store itself was SO HOT we could barely stand it, tried sitting near the window to get colder air from outside on us so we could tolerate eating in-store. Save your electric, turn heat down from 90 to something manageable ! However, my Frosty was delicious !
Claimed loss: $10.00 - the frosty was the only good thing :)
Desired outcome: Coupon, would be willing to try this store one more time to see if improvement ??
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Ordered a Baconator Combo meal
At about 2:10 PM today, 01/04/24, I ordered a Baconator Meal Combo at the Wendy's in Dublin, CA., drive through for lunch, however, when I got back to my job site to enjoy my lunch, I was given a different order that contained a Spicy Chicken Sandwich Combo meal. I had also asked for a Diet Coke with no ice and received a beverage with ice. The store i...
Read full complaintWendy's Mobile and Store Manager at #491
On 02 Jan 2024 at 11:11 am I placed a mobile order for carryout. When I arrived at the restaurant's drive-thru, I was told they did not see my order and that I needed to come in the store. When I entered the store and approached the counter, I looked at my phone for the order information and noticed that the place your order button. After selecting the...
Read full complaintService& product
date-1/1/2024 time @2:13pm 3 S Alliiance dr Goose Creek SC Manger on duty was ALISNA #3076 I went there to get a small chili frost and a #1 single w/cheese. when I got up to the window I ask the lady if I could have extra crackers and she said in a very nasty way I'm the manger I gave you 4 packs I told her I has for extra and she said that was extra 1st...
Read full complaintPoutine
On December 28 I visited the Wendy’s store number 6444 Highway 401 westbound Ingersoll and purchased a takeout order with a Canadian classic chicken sandwich salt some fries, Coke and a poutine. Everything was fine except the poutine was ice cold! We were already back on the highway when we discovered And could not eat the poutine, cold gravy, cold french fries it made me ill.
Read full complaintManagement
Muskogee Oklahoma store manager Veronica Shanks is not doing a great job she has favorites she gives hours to her nephew and the employee she secretly having an affair with.. She cuts the employee hours she doesn't like she does nothing but walk around with her arms crossed she is not a good general manager
Read full complaintWendy's Restaurant #[protected]
Wendy's restaurant #[protected] @ 909 Central Ave. Dover, NH overcharged me for my order and did not fill the order as requested. On 12/03/2023 @ 1:18 P.M. I placed my order #1012 by Host Emily for a Classic Asiago Club sandwich and requested that I receive a Lg Choc FstyCrm Cold Brew for my drink (advertised in the store window for $2.00 any size) instead of...
![Wendy’s - Wendy's Restaurant #[protected] - Photo 1](/images/complaint/full/1923284/1701634128647156088.jpg "Wendy’s - Wendy's Restaurant #[protected] - Photo 1")
Wendy's in Mitchell,In
I moved to this area about a month ago and have attempted to utilize the Wendy's drive thru at least 4 times. I've been trying to give them the benefit of the doubt but today I was done. This location is always out of something. Today it was bacon and Dr. Pepper. I have twice attempted to order a salad, which I really like, and both times they were out of salad. There will only be a couple of cars in the drive-thru and the wait is ridiculous. Today I waited in line for 8 minutes, only myself and one other car, and then finally pulled up to the window, no one came to the window, but I could hear laughing and joking between coworkers through the open window. Not only is the customer service terrible, if no one is manning the window, it is a safety issue. I hope this location can get straightened out. It could be a great money maker if they could get their act together.
Apple pecan salad
After a long day on November 30th at 6:00 P.M. I drove through Wendy's and ordered an Apple Pecan Salad for my supper. I've done this many times and the salads were good. Upon arrival at home and opening my salad what I saw disgusted me. The lettuce was wilted sitting in water, the apples soft and brown, the berries covered with slime, the cheese and...
The app coupon and the restaurant
Wendy’s restaurant [protected]. 11/30/2023 time 5:29. Yes I tried to use one of YOUR coupons and she scanned and still said the same amount was due 😳. I had a 3.00 off 15.00 or more my total was 16.39 before taxes. This is not the first time this has happened. I also ordered the spicy nacho chicken got regular not spicy. Please make this right. Disappointed customer. Date 11/30/23 Time 5.29 PM Order 30057
Read full complaintFood
Went thru the DT of Wendy's at Aloca Hwy store. I ordered the double stack biggie bag with a frosty and an extra 4pc nugget. I live 3.5 mi! SS away when I got home to eat the fries were so salty I couldn't eat them, my burger was dry and burnt. I told the girl at these Dow about the fries because I ate one. So in shut shell that was 6.46 shot down the rabbit hole. Also, I never got my receipt when I paid and I paid Sith cash.
Read full complaintFor service
Hello I bought 4 items for your company yesterday and I only received the item and I don't have any money to buy things from Wendy's restaurants and I am trying to find out what happened to my order I didn't receive my French fries and I also bought a bacon burger as well as a large chili but didn't receive my items only chili and I can't get ahold of someone who could replace my order [protected]@gmail.com I really need your help
Being laughed at by a manager and cashier
I came in with a reward for a free small chili and a $2 off a combo offer. I know that both of these can work together as they are separate benefits. I made a mistake and did not load the reward to the card properly before scanning. I asked to scan it again and she would not cancel the scan. I asked to just do the transaction over and she said she could...
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