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Tim Hortons Profile

Tim Hortons – Page 43

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1.2

Overall reputation rating based on reviews and complaints

Tim Hortons earns a 1.2-star rating from 16 reviews and 3024 complaints, indicating that most patrons are dissatisfied with dining experience.

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Tim Hortons Complaints Page 43 of 152

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12:52 am UTC
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Tim Hortons commercial

I am 76 years old and was brought up with manners and NOT to Slurp so when I watch the commercial with the guy slurping and sampling the coffee I have to leave the TV station, I will not go back to Tim Hortons anymore because of it, I find it very disgusting and if grandkids watch it and see and hear the slurping they think its ok. I do not like it at all, is this the best you can find

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Update by slipperlady
Feb 11, 2020 12:56 am UTC

Rude disgusting commercial slurping while sampling coffee will not allow Grandkids to see or hear this disgusting garbage. No longer will think fondly of Tim Hortons, I get so angry when I see it I was brought up with manners this is not polite at all

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9:16 pm UTC
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Very disappointed to see you do not sell a dozen doughnuts anymore (your original business). Store now sells doughnuts at 99 cents times 12. As a long time customer I now refuse to go. Glyn MacDonnell

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4:24 pm UTC
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Tim Hortons app

I have on four occasions had seven purchases. When I tried to redeem on the eighth purchase I was told I only have one purchase. The person behind the counter could not help me as I don't go to the same Tim's every time. This is very annoying. My card number is 0463000002098459991231/A277... I'm glad that Tim's is changing the program as I'm sure there are a lot of customers like myself who are not getting the rewards due to them. Thanks for your time, Steve Pidwerbeski YVR
email: [protected]@hotmail.com

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3:33 pm UTC
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I visited an En Route on Highway 401 at Cambridge. Ordered beverages, a breakfast meals and baked goods. The person who was on the cash register was wearing gloves as he accepted money from me. He then reached into the baked goods area and immediately began picking up the baked goods while wearing the same gloves he just handled money with. I brought thi...

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3:28 pm UTC
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On Saturday, February1st, my wife and I stopped at the Tim Horton's in Sioux Lookout, On. We stood in line, inside, for 12 min waiting for an attendant to take out order. There was by then a line up behind us. A fellow behind said it was no use to complain as they the just ignore you. There was a lineup beside us. A customer said it was the "app line". He...

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5:42 am UTC
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On february 10, 2020 at approximately 5:00am myself and four other coworkers went into tim hortons at 1094 Bloor St W, Toronto. We ordered 4 teas and 2 bagels etc upon opening the bagel we found that neither of the bagels were toasted which we had requested upon purchase. My coworker proceeded to tell an employee by the name of Patrick that the bagel...

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1:15 am UTC
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I have asked at this Tim Hortons for years about not making any cheese tea buscuits and raisin tea biscuits (it used to be they didn't let anyone do more than one order because of taxes but that has been resolved). I have to get a coffee and go to another Tim Hortons to get these items. All of the other Tims does it why not this one. There is a huge pot...

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3:11 pm UTC
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Hi, Our order: 1 med coffee 1 med tea 1 small iced Capp 1 small iced coffee 6 muffins Complaint: 1-Received a coffee instead of the tea 2-iced coffee had coffee grounds in the bottom of the cup 3-they forgot the muffins and had to re-order the muffins at the window Very disappointed with our experience! Please contact me with a resolution ASAP. Kathy Vaughan [protected] kathy.[protected]@hotmail.com

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4:59 pm UTC

Tim Hortons simply sausage sandwich

Ordered a sausage sandwich and I recieved a sausage egg and cheese sandwich. I asked for a refund and a new sausage sandwich. I was told by attendant that it was my fault for not ordering properly. I told the attendant that I did not work at Tim Hortons. The attendant then told me that I had to choose the sandwich at full price or a refund but not both.
The other attendants had all scattered by this time. There were other patrons coming into the store and line was forming at the cash register.
It was an embarrassing amd belittling momment. I took the sausage sandwich at an egg sausage and cheese sandwich price.

For recompense I am asking:
1- The attendand attend customer care training
2- attendant be put on 1 year work probation
3 - an appology for being made to apear incompetant.
4 - a 10$ rebate for my embarrassment

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9:12 pm UTC
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On February 7, 2020 I ordered the french toast breakfast sandwich and when I arrived home to look at my food both sandwiches were completely burned. I wasn't able to return to take my food back but who serves burned sandwiches. If I wasn't going to be late for work I would have turned around I am very disappointed because I'm sure they knew it was burned. As you can see this is what I received and I'm not happy

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4:31 pm UTC
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I just walked out of the Devron and commissioners Tim hortons in London Ontario and the assistant manager, Dani, was very rude. I had a coupon to get a breakfast sandwich for 1.99 and Dani said she could not give it to me for the price indicated on my Tim hortons app. When asked why, she was very rude, unprofessional and asked what it was she wanted us to...

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3:20 pm UTC
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the store at the walmart on centenial parkway are makeing there coffee into themous and it is very strong on bottem and gets weeker as it is given to customers. second cup was doing the same thing and they lost a lot of customers because it does not get mixed up . when its made in a pot it gets mixed up when poured .i hope they dont do the same with the drk roast just saying loyal customer 20 years. [protected]@bell.net

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11:58 pm UTC
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There have been several times that I enjoy a nice cup of coffee in the late even, night, and every time it taste light Hot Water with cream, No favor of coffee, and because it's late (after I get home) and get comfortable, I have no plans to go back to return it, So it's just a waste of my money. It taste like the coffee grounds has been reused . I don't understand why I can't get a fresh cup of coffee. Help "Fresh Coffee "

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2:56 pm UTC
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Hello I was there at Hill Crest Mall today and had order my food but I notice no one is wearing a hair net and im just looking even the girl which she was wearing a different uniform I guess she was a super wiser with a long long pony tell walking and working ...the guy at the bagel bar making sandwiches had beard and mustache also no hair net on his head or his beard I would like to know what is going on there?????? Thanks

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1:54 pm UTC
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I had heard such great things about the lasagna soup in Toronto that I thought it buying a few for my family to enjoy as a meal together. When I tried to order it at this Brampton location, the representative said that they "don't have that". When I inquired why (perhaps it was out of stock, or perhaps this particular location didn't have it yes t as it wa...

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11:20 pm UTC

Tim Hortons lack of basic necessities in the restroom

I have yet to receive any response to my complaint of incident that occurred on Jan 15, 2020.
Tim Hortons used to be a Canadian Company to be proud of. Now I feel that this is a complete joke.
Perhaps my world wide corporate Attorney would be interested in hearing about this as would the Province, the Sun, The Vernon Morning Star Newspaper and CHBC news, of how humiliating it was and how it has affected me personally.
I do hope to hear from someone soon.

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10:35 pm UTC
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I waited for 10 minutes (while employees chatted behind the counter) before someone took my order. There were 10 empty tables, none of them had been wiped off. My Mother sat at a dirty table while I waited for our order. There were 2 orders ahead of mine both of which were handed to the customers over a large coffee spill on the pick-up counter. No one...

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1:00 pm UTC
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Hi, this is the second time this has happened to me. The first time I decided not to complain. I ordered a package of 20 Timbits and specifically asked if they had a good variety available. They said yes. When I got home I only had two different flavours of Timbits in a 20 pack. I find this unacceptable and unprofessional. Please send me a coupon...

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4:11 am UTC
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I am a diabetic and I can't have sugar in my coffee. I asked for dark roast coffee with two milk only! But she made it double double!!! On february 2 at about 9:30 pm I entered tim horton and asked to change my coffee which she made a mistake putting sugar in it. She rudely refused to change my coffee to get me the one that I asked for!!! I paid for it but...

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10:04 pm UTC
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My complaint is directed at this franchise location of yours in which i have been going along with my wife literally 3 times a day since you guys have opened its doors.Let me say that i have been a tim hortons costumer for 30yrs now.This location is the most convenient for my wife and i to pick up our coffee for our commute to work, and every day of our...

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About Tim Hortons

Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
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