Tim Hortons review: belittling customer service and filthy location

I had heard such great things about the lasagna soup in Toronto that I thought it buying a few for my family to enjoy as a meal together. When I tried to order it at this Brampton location, the representative said that they "don't have that". When I inquired why (perhaps it was out of stock, or perhaps this particular location didn't have it yes t as it was a new item), she responded with a lot of ego and attitude "what do you mean why?" And began laughing at me. The location itself was not clean, and the employees didn't seem to care enough to pay attention to their customers needs. Worst Tim Hortons I've ever been to. Worst customer service I have ever received from any restaurant.