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Whataburger Customer Service

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Complaints306
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Resolved2

Whatabrands LLC

300 Concord Plaza Dr.
San Antonio
Texas
United States - 78216

Customer Support Phone Numbers

+1 210 476 6000(Head Office) 104 33
+1 800 628 7437 26 10
+1 210 496 4000(San Antonio) 20 10
+1 972 756 0096(Irving) 13 6
+1 210 496 4001(San Antonio) 4 3
+1 972 756 2960(Irving) 2 3
Mailing Address
PO Box 791990, San Antonio, TX 78279

Field Offices

San Antonio
1077 Central Pkwy South, Suite 900, San Antonio, TX 78232

Irving

4040 West Royal Lane, Suite 126, Irving, TX 75063
Plus

Whataburger Complaints & Reviews

Whataburger / sandwich; number 10 sauce

Sl
Jul 12, 2019

Hi, today I am contacting y'all due to y'alls change to the sauce on the whatachicken sandwich (number 10 on the menu). Before the change whataburger had a sauce called "savory sauce", which was a favorite to many people in my area. Today I'm asking that whataburger...

Whataburger / location and size of store..

La
Jul 11, 2019

Yes, I was sad to hear that y'all going out on Bike company out of Chicago. But all in all as long as the food quality stays the same we will be extremely happy and will continue to patronize your restaurants. Ask for the store in Decatur Texas, the food quality is always awesome the staff...

Whataburger / cold food

Un
Jul 05, 2019

I went through a Whataburger drive thru on July 5, 2019 after hearing all the television ads regarding how orders are cooked and freshly made to order! Only to get my 1st Whataburger #1 meal Cold. My visit was at 7:19am and there was not a long line of customers waiting. The burger and...

Whataburger / orders are always wrong, etc.

Mi
Jul 02, 2019

I have been going to Whataburger for over 30 years and not one complaint or problem at any of the locations i have been to. (except one) !!! The address of this location is 143 s.I-35 New Braunfels Tx 78130. For the past 3 years that i have lived here in New Braunfels i have gone to thi...

Whataburger / service

Pi
Jun 29, 2019

I went to Whataburger on Harrison road in Longview. My order number is 1008. I ordered one meal, but I had to stand around for over 15 minutes with one customer in front of me, who got their fries before I received my meal. There was 7 people working including a manager. There was only ONE...

Whataburger / food and service

Bu
Jun 27, 2019

My wife and i went through the Whataburger store #116 drive thru earlier this afternoon (6/27/2019) about 4:45pm. We ordered a Whatameal #1 (with fries and a large sweet tea), a Whatameal #5 (with Onion rings and large Dr. Pepper), and a Patty Melt combo (with fries and large sweet...

Whataburger / cross contamination with raw chicken, produce and dirty dishes

Tr
Jun 20, 2019

My comments seemed to be removed when i put up information about this particular Whataburger in Mesquite, Tx on Motley Dr. and Town East Blvd...let the pictures speak...raw chicken in the sink...dirty dishes covering fresh tomatoes...cockroaches everywhere...fresh bread exposed and sitting on the ground...ice containers sitting next to mop buckets.

Whataburger / burger and fries

Mo
Jun 20, 2019

I alway order fresh in whatever O order. mY WHATABURGER WAS luke warm. Fries luck warm As everyone knows fresh fries burn your mouth. I did get my WHATABURGER free if I ordered med drink and medium fries. I know kids love and need to work, as that was me when I was younger, but these day...

Whataburger / customer service

Ni
Jun 20, 2019

On the day of 6/20/19 around 5:30, my family and I entered the whataburger at 7755 Normandy blvd in Jacksonville Florida. We were not greeted, workers didn't even look our way as they only focused on the drive thru. After about 10 minutes of being completely ignored, we left. The orange...

Whataburger / wrong order again

Di
Jun 19, 2019

June 19, 2019 approx 6:30 pm. I went to the Whataburger at Forest and Webbs Chapel in Dallas, where I have gone for the last 35 years. I used the drive thru to order a meal with unsweet ice tea. I got the meal and drove off. Traffic was worse than usual so, instead of driving all the way...

Whataburger / jr. burger

St
Jun 18, 2019

Date: 06/18/2019 Time: 07:36:36 Location: 808 Highway 59S Cleveland, TX 77327 Order#: 530500 Hello, I am not writing this compliant to have anyone in trouble. I'm writing this in general customer service due to the fact that everyone there works as a team I assume. Waited 15 min drive...

Whataburger / service and incorrect drive through order

Wi
Jun 18, 2019

Incorrect order gave me wrong order.in a hurry could not go back that day june 17, 2019. I would like to have my patty melt large onion ring and whataburger with cheese. I was given someone elses order only noticed when I arrived home looked in bag had a hamburgeer no cheese ketchup only...

Whataburger / work environment

Ki
Jun 06, 2019

The store is ran by manager that is childish and plays favoritism. Nika Brown is the worst manager I've ever had. She picks and chooses who gets wrote up for the same offense. She's all me to use expired meat and bread. The store only runs correctly when Charles comes by. A team member...

Whataburger / breakfast

Br
Jun 04, 2019

When will Whataburger move into the 20th century, never mind the 21st. I'm ready for breakfast to be served 24hrs. When I go in the morning before 11, I am served after 11. When I go 11pm, I am served after 11. I went in 5 mins before 11pm, was told they do not serve before 11. The line...

Whataburger / the drive through employee

Dc
Jun 02, 2019

I ordered through the drive-through and the employee that was working was very rude. Rude as if she did not want us to take time for our order and rushed us while we was trying to tell us her order. I really know for a fact being that I own a dental practice that she should not be allowed...

Whataburger / wrong order

Cr
Jun 02, 2019

My pregnant wife goes out to get food for us because my 10mo old baby is sleeping on me. She gets back after 30-45 minutes. She ordered me a #2 like I always get. The burger is cold, it has 1 patty instead of 2 and to top it all off the fries are the bottom of the barrel dregs that should...

Whataburger / whataburger

St
Jun 01, 2019

This Whataburger is the worst one ever. We waited in the drive thru line 28 mins. There where several cars behind me so mad they left. A lady went inside to collect her money. All the manger said was ask for me next time you come and I'll give you a meal. Are you serious??? What he need...

Whataburger / everything

No
May 31, 2019

Store 838 order 218871 5/31 9:02am We ordered 1 cheeseburger and a grilled chicken patty ( not the sandwich, just the patty). It took 18 minutes to get our food then the cheeseburger didnt have cheese on it. We sent it back and the guy in a kakhi shirt yelled across the dining area to...

Whataburger / product and service

Mi
May 28, 2019

The past few times I have gone to whataburger was absolutely terrible! They've gotten my order wrong countless times! I went inside once and the place was an absolute disaster! The place was dirty and wasn't stocked they were out of the teas. It's like they just don't care. The workers are...

Whataburger / coffee

Je
May 28, 2019

I was there this morning .. I have a receipt if you need it, , the expressway in Harlingen by expressway location next to a pawn shop .. the girl at the window gave me the two coffees I ordered but she forgot which was decaf and which was regular ... she wanted me to take the kids off...

Whataburger / fish sandwich

Hg
May 27, 2019

I went to Whataburger Boca Chica Brownsville TX. And ordered a fish combo to dine in. I work the night shift so I went around 5:30am. There was nobody else at the store so my meal was made to order. As soon as I bit into the sandwich I burnt my mouth and spit the sandwich out. The...

Whataburger / biscuit & gravy

Mi
May 25, 2019

Store #511 May 25, 2019 7:37.35 AM Drive Thru Order # 307976 Ordered biscuit and gravy, among other items. Got to work - gravy only, no biscuit. Surely this cannot happen by accident. This must have been very funny to the person filling the order. Called Manager (think Jesus, not sure...

Whataburger / food and wait

Da
May 25, 2019

Store #832 With no one in front of us we waited for over twenty minutes for two jr cheeseburgers which would have been fine had the food been fresh. The cheese wasn't melted and the fries had been fried and just re fried way too many time. They were so burnt and dry we couldn't even eat...

Whataburger / horrible

Da
May 23, 2019

First off I placed an order through the drive-through. Not once, not twice, but the third time. He attended on the speaker continually repeated the order back to me incorrect. Finally after the third attempt I felt he had gotten the order successful. I ordered a double meat burger with the...

Whataburger / product/service complaints

No
May 21, 2019

I visited the Whataburger in Lytle Texas Friday which is my favorite burger place & it was extremely busy. Which I understand being it's a Friday. Which isn't my complain. There was no place to sit what so ever so we took our food to go. Once we arrived home we started eating our food and...

Whataburger / drive thru at restaurant #345 3501 alta, mesa fort worth tx 76133

La
May 16, 2019

At 11:09 am on 5-16-2019, I entered the drive thru at this location with only one car in front of me...When I got to the window I was told to move around behind the first car and they would bring my order to me. Subsequently two more vehicles were stacked behind me. During the 15 MINUTES I...

Whataburger / drive thru food

Ke
May 14, 2019

I went to Whataburger expecting the normal long wait bit usually always its worth the wait. Not this time. The fries were disgusting cold and soggy. My burger was cold and bread was soggy. It was horrible. I had to get to work or I would of immediately went back to have them remake my...

Whataburger / lady at drive-thru service in kyle, texas

Ma
May 13, 2019

My daughter and I went yesterday to the Whataburger in Kyle, Texas. We ordered a #13 with a powerade. This is how it went down. Lady at window: Here is your order. Have a great day. Me: I waved to her thru the window to get her attention but she kept ignoring me so I honked. Lady: Did you need...

Whataburger / unprofessional service

Ma
May 09, 2019

I just went through the drive through at the whataburger in Amarillo on Hollywood road and the "supervisor" by the name of Breanna working the window left the window slightly opened and I head the women inside make the statement in Spanish the snow came in on this one at the window with...

Whataburger / my whole breakfast

An
May 09, 2019

I ordered a breakfast platter my eggs were salty and my hash browns were very greasy biscuit was hard bacon was good I have high blood pressure I had to throw my food away cause I could not eat it. You need to not put salt on food without asking and make sure food is done right . I hope...

Whataburger / delivery time on order

Bq
May 07, 2019

I have tried on several occasions to give this restaurant the benefit of the doubt, but I have never been more frustrated about the amount of time it takes to get an order out at the Moore, OK location. Morning, evening, drive through and walk in are all the same. It took 15 minutes the...

Whataburger / wrong food

Je
May 04, 2019

I go to location on ave q and 50th in lubbock tx all the time it was one of our favorite spots to go but for months now my order is never correct my husband will have right food but my food its self is always incorrect we spend good money at location for us to always have to eat separte...

Whataburger / food service

Da
May 03, 2019

I go to your Whataburger on Zaragoza Street in El Paso Texas almost daily this going to change my order has been wrong twice and today I waited so long for my food I was late for work. It seems like the wait gets longer and longer each time I go now is it that it takes 15 minutes to make a...

Whataburger / food

Ly
May 01, 2019

We order two number 1 A thick and hearty and a jalapeno buger meals all are food was very salty we couldn't eat we got sick after our first bit... I called them back but only could replace one meal which I don't think that's right because we couldn't enjoy our food before my kids game...

Whataburger / I didn't receive whole order

Sa
Apr 30, 2019

To whomever this may concern, this is in regards of my drive through experience at whataburger on 5525 s buckner Dallas tx 75227. They always give my drink first and food after. But this time they forgot my drink, I did order the combo. The service was slow and not very welcoming. I did...

Whataburger / received wrong order

Bl
Apr 29, 2019

I ordered a Honey BBQ Chicken Strip Sandwich and received a hamburger with bacon and BBQ sauce. The receipt even shows the chicken strip sandwich I ordered. We also ordered a large fry with our chicken strip meal and got a medium fry. She repeated the order to us, and when we got home, it was wrong. I would like yo receive some form of compensation.

Whataburger / service, manager, food pre

Ca
Apr 28, 2019

The Whataburger in liberty, Tx - horrible customer service! We went to night with church group. Freezing inside, brought wrong food 1-st time - 2nd time they brought out - didn't add cheese - brought it back up there - guy put 2- slices of cheese on jr double with no gloves - I asked to...

Whataburger / employment

Su
Apr 27, 2019

I work at Whataburger at store 0516 in bossier city Louisiana on Benton spur rd. I am being bullied harassed and made fun of because I went to Management about some issues that were occurring at work! Now they keep saying that snitches get stitches and one Manager in particular as been...

Whataburger / service

La
Apr 26, 2019

The staff is taking too long to get the orders out both in the drive thru and the counter. Sometimes one of the two drive thru lanes is closed during the peak time that being breakfast and lunch. Call in orders are never ready and at times they can't find the call in order. They mess up my...

Whataburger / food

My
Apr 26, 2019

Order number 316524 at 10:53pm. Cashier: Unknown. 3pc chicken and 1 CFT with cheese. I revived my order after waiting 10minutes, for home to find the white gravy is literally just water. Toast is burnt and no cheeses on the taco I paid extra for. This is my first complaint ever bc the...