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Customer Service

+1 210 476 6000 (Head Office)
+1 210 496 4000 (San Antonio)
300 Concord Plaza Dr.
San Antonio, Texas
United States - 78216
Mailing Address
PO Box 791990, San Antonio, TX 78279

Field Offices

San Antonio
1077 Central Pkwy South, Suite 900, San Antonio, TX 78232


4040 West Royal Lane, Suite 126, Irving, TX 75063

Complaints & Reviews

Out of product / no refund

I made an order for a chicken salad I get to the window and they don't have any of the dressings which I...

Poor quality hamburger

The reason for this post is to complain about a poor hamburger. The important issue is that Whataburger never...

Got sick over food

My family and I decided to go get some of your food tonight and 3/4 of us had burgers and got extremely sick tonight. We are ill and constant running to the bathroom because of your burgers. We know it is not any of the toppings on the burger because I got mine plain and we know it is not the fries because the person that did not get sick had fries as well. We are just absolutely miserable and we dont think that we will be visiting your food chain anymore because we are really sick.


I went today April 13 at around 2:30-3:00 ish to order through Whataburger Marshall Tx drive thru and I had...


Upon taking my Lunch break at 3am I desoto order a meal from Whataburger. My drive thru time was long and my...

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1. The food was DISGRACEFUL.
2. Why pay 32 cents for ketchup and barbecue sauce when you have already paid for the meal? That should be included in the costs like at every fast food place.
I am never go to Whataburger again. I am much better off going to Chick-fil-a. Not only is the food cheaper and much more edible, The sauce is complementary also.

customer service

I placed an online order at 4:18 2 #1's. Pickup time set for 4:35-4:40. I arrive at 4:43 and tell them...

grilled mutton burger

Hi, i had a grilled mutton burger in this branch. The food was stale and when i raised a complaint. The guy...

payment not received, wrongful termination

My name is Samantha Esperanza and I was currently an employee of Whataburger my employee ID is 994977, My...

service and order

I visited the Bellmead TX Whataburger last night 1/5/2020 about 6:20 PM in the drive thru. Store 538. Order...

employee taking orders in the front

This female employee was checking a man in front on me . When she finish she ask the guy behind me may i help...

Port Lavaca Fast Food Restaurants


I absolutely love Whataburger. I reccomment them every where i go. I went through the drive through on...

customer service

I have coupons received from work for Whataburger. The one I used today was for a ""free"...


Order 548198 on 12/22/19 - The employees at this location are ghetto and have no home training. I came...

received wrong food

Store #144 - Order Number 378330, 12/17/2019 at 1:12:21PM I ordered at the drive-up window and the cashier...


over heard manager talking negatively in front of customers cursing and slamming things her name is brandy i...

customer care

Tuesday, December 10, 2019 it was 1:00 a.m. when I arrived at the window for my order a young lady told me...


I an submitting this information because on Saturday 11/23 I had a terrible experience at this Whataburger...


We have complained numerous times about how slow and terrible the service is here. Haven't been in a while...

I ordered a number 11 on tx toasted add cheese no lettuce with onions rings with a root beer soda

I pulled up to the drive-through to order my food the timing was about 10 I politely said in my car waiting...

Hutchins Food