Tim Hortons review: Bad service

On Saturday, February1st, my wife and I stopped at the Tim Horton's in Sioux Lookout, On. We stood in line, inside, for 12 min waiting for an attendant to take out order. There was by then a line up behind us. A fellow behind said it was no use to complain as they the just ignore you. There was a lineup beside us. A customer said it was the "app line". He said he phoned in and had been waiting 20 minutes for his order. I asked for the manager. Finally a person, who stated he was the manager asked me if I had a problem. I told him how long we had been waiting. He told me he had all employees working. However, none servicing the inside customers.
We travel annually from Fort Frances to Vancouver Island. We go Tim Hortons to Tim Hortons all the way out and back. We have never run into a Tim's that have as bad service as the store in Sioux Lookout. The app service obviously does not work either.
Someone needs to teach the management of your Sioux Lookout store the value of good service and well trained employees.

Fred Laverdure