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lack of employees doing their jobs
I'm not sure how you feel about running a business, let alone over filling your drive thru windows with 3-4 employees at a time with nobody at the front counter. Why as a paying customer am I waiting for over 10 mins before one of your employees actually acknowledges that someone is there and that hey maybe I should do my job smacks them in the face. Why i...
Read full review of Tim Hortons and 1 commentthe new lids
I have been a faithful Timmy's tea, French vanilla, and English toffee drinker for years and very sad that you can no longer get English toffee. Since you have changed you lids I have burnt my hand 3 times spilt coffee all over my work clothing and my coat. I don't think these new lids are worth the aggravation and pain. I hope to see they old lids back or an improvement on the new lids.
Thank you for your understanding
Nancy
croissant
I purchase croissants here several times a week for work. Today they were burnt. The young girl at the window said"sorry that's all we have, take it or leave it" when I asked if there were different ones that were not so well done. Really disappointed in this Tim's which usually has great customer service.
farmers breakfast
Hi, I bought 2 farmers breakfast and the HASH Browns were old and hard. How do people such horrid stuff, where is Tims standards, please no wonder you guys are loosing Teritory. Its morning rush hour, you have the whole crew from Asia, however its bad, its not cool. If you go to STARBUCKS, we know what I pay for, not here. I am disgusted Sir/Madam I would like someone to email me at [protected]@gmail.com Cheers Giju
Read full review of Tim Hortonsmy order (tea)
I get the waiting it's a processes, but when you state your order, they repeat your order, and then ask you the order at the window and STILL get it wrong it's a little more then frustrating to sit in drive they for 11 mins and get cream in a tea when you ordered and verified 3 times dbl dbl with MILK THIS happens WAY too often, not to mention how much i...
service
Everytime I come in here the staff is so rude. Even the supervisor is rude. She always gives me my tea and I say thank you, she then looks at me with a blank stare in her eyes and just stays silent with a smug look on her face. Numerous times I'll make my order and they will forget to include something. When I say I'm missing what I ordered they seem to get...
Read full review of Tim Hortonspoor service, wrong order
In our 13 drinks they gave hot cafe mocha instead of mocha ice Capp Breakfast ordered on honestly biscuit got on English muffin Ketchup and napkins not there even after asking with 13 drinks, 2 dozen donuts, breakfast and crossaint order. Refused to add specialty donut donut in 2 dozen donut order I repeated ordered twice to confirm as there confirmation screen wasn't working as well
service
I have been in this Tim Hortons a number of times and it is the same thing over and over again. I put my order in the order kiosk because there were six people in line thinking it would be faster. WRONG Fifteen people were served before I received my order of two coffee's. It would of been faster standing in line. So my question is, why have the kiosk?
Read full review of Tim Hortonsrude
Morning 09:45 Jan 12th, 2020 my family patronage at Rabbit Hill Road Tim Horton and were rudely served by a young lady with the name Rayka. We ordered a couple of meal sets and wasn't served as appropriately. We went back to her and rudely told us off that didn't I repeat your order. My wife line again to make a fresh order. This is absolutely disgusting...
Read full review of Tim Hortonsthe chilli
The chilli had a very vinegar taste to it. It was not very warm and the taste was definitely off. Since I am gluten free I was very disappointed since this was one of the foods I could have at Tim Hortons. I was not interested in having a salad. I also took the chilli to go and could not turn back since I was on a major hwy.
I don't think I will ever have chilli at Tim Hortons again. I pretty much wasted my money.
The one positive note I can say is the staff were very friendly.
Regards Mary Kydd
insufficient menu items
This location does not carry potato wedges, jalapeno bagels, everything bagels, tea biscuits, harvest vegetables soup, banana nut muffins, 12 grain classic bagels, and lot more It's better to close this location as too many customers are not getting their food options. It looks as if the owner is not attentive. Due to this reason nowadays Tim Hortons i...
rewards card
It's bad enough that you only get one rewards point per order, unlike McDonald's who gives you one per coffee, but just last night I bought a coffee at one location and then about 20 mins later I decided to grab one for home and was told I could not use my rewards card because I had used it within 30 mins. Are you people F*** ing serious? Two locations and...
rewards card
Good morning, I'm very happy with Tim Hortons and your products. I am writing in today to suggest that you have your employees ask customers "do you have your Tim's rewards card with you today?" Before asking for payment and processing payment. Unfortunately I have paid for my food and drinks many times before offering my rewards card and I'm told "sorry...
Read full review of Tim Hortonsstate of disrepair and lack of corporate rules not being followed
I was at the 4th street tim hortons location on wed jan 7, 2020. To my disgust, the store is in disrepair, and tim hortons own rules and health regulations not being* followed. I was always lead to believe that health regulations as well as corporate regulations were a must. As an owner, that should be his responsibility. Not!! There is a hole in the...
Read full review of Tim HortonsI got 2 of the new dulce de leche donuts after trying to get some at 3 different locations
I got 2 of the new dream donuts. I have ordered them before, just the other day and this is the third tims I went to to get the Donuts and when I stopped at 108 beauprarie drive in beaconsfield Quebec, both the donuts came without any frosting on top and only had cream in the middle. It's as if you got a Boston cream without any frosting on top of it. I...
I got 2 of the new dulce de leche donuts after trying to get some at 3 different locations
I got 2 of the new dream donuts. I have ordered them before, just the other day and this is the third tims I went to to get the donuts and when I stopped at 108 beauprarie drive in beaconsfield, both the donuts came without any frosting on top and only had crepe in the middle. It's as if you got a boston cream without any frosting on it. I asked about the...
dream donuts
I have purchased the strawberry confetti dream donut on multiple occasions now. In two locations the donut did not have filling, it was just a plain circle donut with strawberry whipping cream covering the hole. One location actually had the whole donut with the strawberry filling in the center.
I am a tad disappointed at the ripped of strawberry confetti donuts I have been recieving.
The first location was in Dover, Calgary on 36 st s.e and the second was on 52 st n.e and Temple drive.
4x4 coffee
I'm just stopping in because this is my second complaint about the Marysville Michigan Tim Hortons. Although I have only gone to Tim Hortons three times since my last complaint, each time I did not receive my 4 x 4 coffee made properly. And each time I've had to return the coffee through the lobby rather than the drive-through. Something has changed in the...
Read full review of Tim Hortonscan't get a single order right
I cannot understand how you hire or train staff, each time I go to Tim Hortons the employees cannot get the order right, asking for a combo and asking for it by the number on the menu screen they still screw up the order time and time again, I cant tell you how many times I was given a wrap when I ordered the Jalapeno special cheese bagel, again thi...
Read full review of Tim Hortonswashroom and cleanliness
Hi I visited your Richmond store today and I am disgusted that your whole store was dirty. The ladies washroom door lock is broken and has been for sometime at least 2 weeks. That's when I last was there. Also I had to wait over 10 mins to be served but with only 3 customers ahead of me. Several times I have had to wait more then 10 minutes. I find thi...
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
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9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
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Tim Hortons contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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