Tim Hortons
Reviews and Complaints

Tim Hortons tim card support is terrible!

Tim Hortons reward program

I buy medium Americano double double, and this is how I get my Tim rewards after buying 7 Americano and completed my reward requirements I ask for my free one as. Was told that I couldn't get Americano only regular coffee and that don't work for me as I only drink Americano so the Tim rewards does not work for people like me. Which I don't think it's fair...

Tim Hortons cleanliness

We went to the 20 Huron St, Woodstock ON location on Sun Feb 16/20. This was the dirtiest restaurant/coffee shop I've ever seen. We sat down with our muffins and coffee before we looked around. Everything was filthy, from the windows, floors, counters, to the the stainless steel lids covering the sandwich ingredients. You could hardly see through the gla...

Tim Hortons food service staff not washing their hands.

2/12/20 I stopped at the Tim Hortons on Seneca and Bailey to use the washroom and pick up a sandwich for dinner on the way home from work. It was the first time I had been inside as I usually go through the drive- through in the morning on my way to work. I realized there is only one coed washroom as it is a very small building and was standing waiting when...

Tim Hortons order placed at drive thru

My husband and I went through the drive thru this morning and ordered a small coffee, bottle of water, plain bagel toasted with cream cheese, 1 hash brown, and a sausage, egg, and cheese on a biscuit. Our drinks were correct however the food we received was not ours. We received a plain bagel with butter, a biscuit with just egg, and a wrap with sausage and...

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Tim Hortons lack of products

I'm a nurse working night shift, Went to Tim's by my work at 123 am, To purchase a coffee and bagel. I was told at the drive Thur.. "Well it's 130 am and we don't have bagels, no donuts, no soup, no sandwiches"!!! Not only was staff rude, there was nothing to offer customers but coffee??? I thought Tim Hortons was 24 hrs??

Tim Hortons site

I love Tim Horton product but find most of them dirty and unfriendly workers. I visited this particular Tim Horton recently and was appalled on how dirty the drive in window was inside and out. The workers were visiting with each other. Not a thank you or a smile. I threw away the wrap because I was disgusted with the unsanitary conditions. I visited thi...

Tim Hortons store has a heating problem

I come into this store daily and on cold days the heat does not work efficiently. I hear complaints from customers and staff. This has been a problem for many months. There are two furnaces and one does not work properly, so to compensate they turn the other furnace up higher. But it does not keep up to warm the area near the door. This would certainly denture people from coming in and purchase coffee or a meal.

Tim Hortons customer service

Hello I have a complaint with the customer service at the tim Hortons at the gas station near York Mills and Leslie. There is an employee there in the drive thru that was rudely hurrying my order that I didn't have a chance to get my change from the other employee at the window I paid two dollars for a donut. It's not about the change but the rudeness. I...

Tim Hortons coffee

Tim Hortons general comprehension

Farmers Wrap, with bacon, double egg, no sauce. What part of that means drop off the hash brown? I'm the idiot tho, because after a couple of years of scamming myself in your damn drive-thrus NOW I decide that I'll never support this ghetto 'restaurant' again I'm in a drive thru, stands to reason I dont have alot of time. Is it really that complicated?...

Tim Hortons ordering omelette bites

I was at the Tim Hortons listed above in the drive through. It was late at night around 9:35 pm. I ordered a Western Omelette bite. To my surprise they informed me they don't serve the bites after 12 noon! This surprised and angered me because I thought Tim's had an order breakfast anytime policy. Could you please provide with an explanation of this policy...

Tim Hortons commercial

Tim Hortons dozen doughnuts

Very disappointed to see you do not sell a dozen doughnuts anymore (your original business). Store now sells doughnuts at 99 cents times 12. As a long time customer I now refuse to go. Glyn MacDonnell

Tim Hortons app

Tim Hortons health and safety concerns

I visited an En Route on Highway 401 at Cambridge. Ordered beverages, a breakfast meals and baked goods. The person who was on the cash register was wearing gloves as he accepted money from me. He then reached into the baked goods area and immediately began picking up the baked goods while wearing the same gloves he just handled money with. I brought thi...

Tim Hortons Bad service

On Saturday, February1st, my wife and I stopped at the Tim Horton's in Sioux Lookout, On. We stood in line, inside, for 12 min waiting for an attendant to take out order. There was by then a line up behind us. A fellow behind said it was no use to complain as they the just ignore you. There was a lineup beside us. A customer said it was the "app line". He...

Tim Hortons manager's disrespectful behaviour and racial profiling

On february 10, 2020 at approximately 5:00am myself and four other coworkers went into tim hortons at 1094 Bloor St W, Toronto. We ordered 4 teas and 2 bagels etc upon opening the bagel we found that neither of the bagels were toasted which we had requested upon purchase. My coworker proceeded to tell an employee by the name of Patrick that the bagel...

Tim Hortons tea biscuits and wifi and huge pothole in drive thru

I have asked at this Tim Hortons for years about not making any cheese tea buscuits and raisin tea biscuits (it used to be they didn't let anyone do more than one order because of taxes but that has been resolved). I have to get a coffee and go to another Tim Hortons to get these items. All of the other Tims does it why not this one. There is a huge pot...

Tim Hortons got the wrong drink and there were coffee grounds in my iced coffee!

Hi, Our order: 1 med coffee 1 med tea 1 small iced Capp 1 small iced coffee 6 muffins Complaint: 1-Received a coffee instead of the tea 2-iced coffee had coffee grounds in the bottom of the cup 3-they forgot the muffins and had to re-order the muffins at the window Very disappointed with our experience! Please contact me with a resolution ASAP. Kathy Vaughan [protected] kathy.[protected]@hotmail.com

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