customer service in re making change
I've gone through the drive thru the last 2 nights and ordered a small coffee $ 1.60. I handed the girl a toonie and a dime expecting 2 quarters in change.The first night I got back 1 quarter, 1 dime and 1 nickel. I just let it go. Tonight I ordered the same thing and gave the girl a toonie and a dime.Same result!!! I told her that I should have gotten 2...
Read full complaintTim Card and Rewards Card
I hear that you are struggling with the market place and "roll up the rim" type stuff. I hear that you will be concentrating more on the app to improve your situation. My app will be useless to you. Over the last few years I have had multiple problems with the Tim Card and the Rewards Card which you have never been able to resolve on-line or by phone. You have mostly sent me "form responses". At this point I believe that either your people on the other end don't know what they are doing or just don't give a damn. In either case, don't expect anything to be rosier for you. I suspect many people are in the same boat as I am. I so wanted to support a Canadian company or at least originally Canadian.
coffee
It's very dissappointing to order multiple coffees and when you open them up see that they are filled less than an inch from the top. I know there is a line on the outside of the cup that designates the full level, but this is more than twice that level below. Of course it is probably I 1 sip so it sounds rediculous to complain, but this has happened...
Read full complaintBad customer service
The manager(Jorge) of this store does need proper training. I go to this location everyday since last year. From the last few months the customer service is getting worst. Had worst experience in this morning. The manager of this store took my order and had to wait long time for just small cup of coffee in my busiest morning . The guy took my order and went...
Read full complaintStore Cleanliness
I am a born raised Canadian, weened on Tim Horton's. I have been living in the US for the last 50 years but frequent my hometown of Brantford Ont. on a fairly regular basis. On my last visit in Jan of 2020, I stopped at a Tim Horton on West Street in Brantford Ont. I went to use the restroom and was totally appalled. There was toilet paper all over the...
Read full complaintcards
Ok I am not sure who is upstairs in your company but they are pretty dumb
It was a good idea to get credit for a coffee you buy however if I wish to buy 2 or 3 as I do many a Sunday mornings with my invalid sisters I have to use 3 card and make 3 transactions in order to get credit for the coffees I buy
Sunday mornings can be busy and I take alot of time doing these transactions while other customes wait behind me. I have been told that its just a money grab and you guys are getting gready. I believe you are I also read your finacially in trouble and I can see why Good Luck
tim card support is terrible!
I'm done with you guys. I have a Tim Card with $20 on it. I want you to refund that money to my Visa card that you have on my account which is under email address [protected]@sasktel.net. My phone number is [protected]. If you can't refund the money I will need someone to contact me at the phone number given above.
Thank you
Charles Bennett
Saskatoon SK
reward program
I buy medium Americano double double, and this is how I get my Tim rewards after buying 7 Americano and completed my reward requirements I ask for my free one as. Was told that I couldn't get Americano only regular coffee and that don't work for me as I only drink Americano so the Tim rewards does not work for people like me. Which I don't think it's fair...
Read full complaintcleanliness
We went to the 20 Huron St, Woodstock ON location on Sun Feb 16/20. This was the dirtiest restaurant/coffee shop I've ever seen. We sat down with our muffins and coffee before we looked around. Everything was filthy, from the windows, floors, counters, to the the stainless steel lids covering the sandwich ingredients. You could hardly see through the gla...
Read full complaintfood service staff not washing their hands.
2/12/20 I stopped at the Tim Hortons on Seneca and Bailey to use the washroom and pick up a sandwich for dinner on the way home from work. It was the first time I had been inside as I usually go through the drive- through in the morning on my way to work. I realized there is only one coed washroom as it is a very small building and was standing waiting when...
Read full complaintorder placed at drive thru
My husband and I went through the drive thru this morning and ordered a small coffee, bottle of water, plain bagel toasted with cream cheese, 1 hash brown, and a sausage, egg, and cheese on a biscuit. Our drinks were correct however the food we received was not ours. We received a plain bagel with butter, a biscuit with just egg, and a wrap with sausage and...
lack of products
I'm a nurse working night shift, Went to Tim's by my work at 123 am, To purchase a coffee and bagel. I was told at the drive Thur.. "Well it's 130 am and we don't have bagels, no donuts, no soup, no sandwiches"!!! Not only was staff rude, there was nothing to offer customers but coffee??? I thought Tim Hortons was 24 hrs??
Read full complaintsite
I love Tim Horton product but find most of them dirty and unfriendly workers. I visited this particular Tim Horton recently and was appalled on how dirty the drive in window was inside and out. The workers were visiting with each other. Not a thank you or a smile. I threw away the wrap because I was disgusted with the unsanitary conditions. I visited thi...
Read full complaintstore has a heating problem
I come into this store daily and on cold days the heat does not work efficiently. I hear complaints from customers and staff. This has been a problem for many months. There are two furnaces and one does not work properly, so to compensate they turn the other furnace up higher. But it does not keep up to warm the area near the door. This would certainly denture people from coming in and purchase coffee or a meal.
Read full complaintcustomer service
Hello I have a complaint with the customer service at the tim Hortons at the gas station near York Mills and Leslie. There is an employee there in the drive thru that was rudely hurrying my order that I didn't have a chance to get my change from the other employee at the window I paid two dollars for a donut. It's not about the change but the rudeness. I...
Read full complaintcoffee
I am complaining about the new coffee lids. I have tried and tried but will have to stop buying your coffee. I have not had a lid yet that does not leak. When handed my coffee from the drive through window it splashes me from the top of the lid. When I get home I usually have bags to bring in the house as well as my coffee. When I get in I have coffee drops to clean up all the way to my kitchen counter. When I unload my groceries they are wet with dripped coffee. I have bought new clothes that have coffee on them when I take them out of the bag. Dirty and the tags are still on them. I know this is a long rant and if I don't buy another Coffee the company is not going to fold but I am very disappointed I did love my Tims...
In last Feb/14/2020, Friday around after 3.30 pm, we bought coffees at Tim horton located inside the PICKERING MALL in city of Pickering .
Coffees are bad and not fresh. We were very disappointed.
general comprehension
Farmers Wrap, with bacon, double egg, no sauce. What part of that means drop off the hash brown? I'm the idiot tho, because after a couple of years of scamming myself in your damn drive-thrus NOW I decide that I'll never support this ghetto 'restaurant' again I'm in a drive thru, stands to reason I dont have alot of time. Is it really that complicated?...
Read full complaintordering omelette bites
I was at the Tim Hortons listed above in the drive through. It was late at night around 9:35 pm. I ordered a Western Omelette bite. To my surprise they informed me they don't serve the bites after 12 noon! This surprised and angered me because I thought Tim's had an order breakfast anytime policy. Could you please provide with an explanation of this policy...
Read full complaintcommercial
I am 76 years old and was brought up with manners and NOT to Slurp so when I watch the commercial with the guy slurping and sampling the coffee I have to leave the TV station, I will not go back to Tim Hortons anymore because of it, I find it very disgusting and if grandkids watch it and see and hear the slurping they think its ok. I do not like it at all, is this the best you can find
Rude disgusting commercial slurping while sampling coffee will not allow Grandkids to see or hear this disgusting garbage. No longer will think fondly of Tim Hortons, I get so angry when I see it I was brought up with manners this is not polite at all
dozen doughnuts
Very disappointed to see you do not sell a dozen doughnuts anymore (your original business). Store now sells doughnuts at 99 cents times 12. As a long time customer I now refuse to go. Glyn MacDonnell
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One more thing I would like to mention. This issue caused me so much anger. It one day made me so angry that after argument with my mother I slapped her across the face and broke her jaw. She is not speaking to me. Well I am not speaking to her. She pressed charges against me. Her own son. Her own flesh and blood. I told her that she is dead to me.
This reply Feb 23 is bogus. Could it be a Timmies employee?