Tim Hortons – Page 41

Floor staff is very judgemental, unkept, loud and makes a point of loudly disciplining me on my behavior. Counter service...my goodness...after asking for certain two types of Tim Bits, three times we received the wrong kind !
I will be lucky to post this before my phone dies as the staff shuts down the power when certain clients use the power.
The table beside me are very upset about the way they get treated at this location as well.
Unbelievable. I was relaxed and happy to treat my friend, who I work with, to a sweet and coffee... only to feel upset and disgusted with the work ethic and unprofessionalism of the staff here !
I am going to demand I am reimbursed for the food and I should be compensated for the mood I am now in . I am a paying customer who is polite, educated and aware of my rights .
I would suggest firing the current staff and starting over with decent people who want to better the company and put a smile on their customers faces .. take some pride in your work and company ! Owners need to act as customers incognito and actually see what your staff is doing.

So today at 3:12 p.m i was going through the tims drive through as i was paying i was putting my wallet back as i was just being shoved drinks out the window with no time to grab it. The girl had the cup by the lid and by time she reach to give it to me it went all over my lap as im sitting there in pain with burning steep tea on my lap the lady told me to be careful next time ... The lady then wasn't going to replace my tea as i was still waiting for my coffee and donut as im in pain from the burns. I then had to pull into the parking lot and step out of my car because i had tea all over my car and my seat and lap.. soaked from the waist down. i was VERY unhappy with the lady telling me to be careful next time as it was NOT my fault. So i am reaching out demanding a response on what will be done. If not i will be going hire up...

Thanks, Austin

i can be reached at [protected]@hotmail.com or by phone at [protected]

Late this afternoon I stopped at the above-mentioned store. I noticed a new soup "Cream of Chicken with Rice" and was looking forward to trying it out . I decided to order this for take out. After receiving my order I travelled home (20 minutes), let my dogs out, prepared the dogs food and then sat down to eat my soup. The first spoonful burned my mouth it was so hot. The rice was just a glob of starch. The soup obviously had been boiled for most of the time it was available for serving. I doubt I will try it again after this experience. Also, I would guess that 5 out of 6 times of stopping at any Tims in my area, there is never any Potato soup available.

There are two Tim's in Guelph that don't have any hand sanitizer on in or on the way out. The money they make a day and can't afford a sanitizer, , , that's sad. All Tim's should have them at both doors. Corona viras is here and Tim's only focasing on $$$$$$$. I'm no longer going to Tim's anymore.

I was signing up on line for the roll up the rim and it then asked for my credit card number. It also asked for the numbers on the back of the credit card. I am not giving this info and therefore will not be participating in the roll up the rim. Whoever thought about using a credit card on the app is a [censored]. It says they only want that info to know where you live but I think there are other ways to find that info out

I set my reminders in my phone to go today to get your roll up the cup rim reusable and I arrive there at approximately 7 AM and ordered my two items in the drive-through where I drove up to the window and paid for my beverages and then I was told you weren't giving out the cups now I don't mind that you guys are not giving up the cups anymore but it should've been advertised on the screen or the person should've been told before ordering.Also if you're trying to figure out a way to save your business in the face of the coronavirus I would give up the reusable cups but only scan the app and not use the useable cup every time give it out in a take a cup this way your customers are still happy just get them to show the other cup every time thank you for taking the time to listen to my complaints

I downloaded the Tim Card app to my phone. I then loaded my Tim Card pay via my phone with 25 dollars that was debited from my cking account. The balance on my Tim card then indicated I had 33 dollars in the account for purchases .

A few days later I made an online order. When I got to my Tim Hortons they had no record of the order. I reordered the items . I then went to pay electronically and my balance indicated I had no money in the account. I paid cash. My account was set up for my Tims reward which I was able to get . I recieved 3 points for my purchase.

My Tims Card indicated I had balance of 30 reward points on my Tims card prior to that purchase which I thought was strange as I had not used it yet for purchases.

I'm wondering where the rest of my money is. From the app I cannot review purchases to see if money was mistakenly taken from my account.

I cannot earn or redeem points seriously pissed off I go to tim hortons daily sometimes 2-3 times a day I have points I cant even use it says I'm not in the region. This app was fine until you guys updated it yet again I spend to much money with your company for this too happen i lost out on 10 points already and have 160 points I cannot even redeem how is this fair please fix it a seriously pissed off customer

On Feb 21 i ordered a cinnamon bun to have for lunch and when i got back ton the Office it was hard has a rock and very little icing on the bun, definitely think this was a day old bun or over cooked
then on Feb 24th it happened again hard has a rock but this time was completely out of shape one side was nice and think then it was skinny has heck on the other side, not like the 1st couple days they were introduces they were beautiful and very fresh and tasted great but lately dont know what is going on but they are terrible, and too bad has I am a lover of cinnamon buns but if anyone else is getting them they are obviously giving Tim Horton's a very bad name to have products sold like this