Jack In The Box
complaints

Estoy en el drive thrue oudo la numero 3 y la 5 me dieron las hamburguesa frias sin el tomate y el pan todo destrosado. La numero 3 me la dieron un lado sin pasarlo a la plancha. Pesimo servicio y le dije a ma muchacha del drive tru que me esperada para ver aue mas iva order me apuraba para terminar mi orden. Y tiene pura moztaza demaciada mostasa y se le dijo sin moztaza y mayonesa nadamas. Email: [protected]@gmail.com phone numer [protected]

On this day of Saturday, November 18, 2023 at the Jack In the Box Store 4713. Upon entrance the manager was standing alongside the drive thru cabinet facing the entrance of the door. As I was standing at the counter to make an order I was not acknowledge by the store manager Dora Bonilla, who displayed poor customer service. Once my order was receive and as I proceeded to eat the salad there was a hair tie with hair buried into my salad, which I encountered into my mouth which I am highly upset and dissatisfied with the unsanitary of the food handling of this store. I also noticed the manager Dora Bonilla was preparing and touching food without gloves on. I will no longer be a customer due to the humiliation I have encountered with this store. I will be looking forward to hear back from the cooperate manager due to this situation as soon as possible.

Receipt Number 436

[protected] occurred at 6:44 PM

I went to the store #3863 in Duncanville Texas

Terrible service from taking the order the person kept asking “what else, what else” at the window they advised they don’t have coke- only flavored drinks. Then we had to wait to get our order and when the girl came out with the order, she dropped it on the ground and said nothing. Very disgusted and disappointed. How are these places still hiring ppl like this

Hello, I was at the Jack in the box located 11911 Eastex Fwy, Houston, Texas 77039. I went to get a spicy chicken sandwich with curly fries. Ordering the food everything was great. The Black Lady there had an attitude when I asked for Ketchup nicely. I ignored that. I ate one curly fry and instantly it was wet and soggy. I examine the fries and it was a chunk of uncooked frozen fries. I instantly wanted to throw up. I go back asking for a refund politely. The black woman just yelled is that for the chicken sandwiches. Then she rolls her eyes and walk off. I let that slide. The manager cam and was nice. I told the manager about her employee's attitude. The black lady just kept trying to start stuff for no reason. I don't know if she's upset that she looks crazy or what. She does not need to be working there. Horrible food and customer service.

I received my DoorDash order the receipt doesn't have the location but does have a #5311 which I hope you can pinpoint a location. I'm scared to eat this burger I received. It is so nasty, old dried out and it even smells funky. I'm being very reserved, I could cuss a lot in explaining this burger. I don't know if your employee doesn't care because it's a Door Dash, But this is unacceptable not only the quality but it was wrong, I asked for no pickles and extra lettuce, but I received extra pickles and no lettuce. The fries are just as nasty. I work in a location with limited access to restaurants and I eat out once a week and this is the [censored] I receive. I hope you can locate the restaurant by that number before someone gets really sick!

On October 26 2023

I got a combo meal from this location located in Ontario ca vineyard and riverside

2458 s vineyard ave . I'm very upset at the fact that after I had that meal my night went down hill , I was having horrible stomach pains all night kept me up missed a day of work due to being up all night throwing up I'm certain I was food poison by the product in that location . The fact employees aren't taking food handling with caution I don't appreciate the how a situation so simple turned in to a horrible event . I had never experience something so horrific I had to go buy medicine in order to help with the stomach aches and vomiting

I ordered my meal through the app on 11/5/2023 at 3:15 AM. The meal cost about $11.33. Once I arrived, I was told that they would only be accepting DoorDash or UberEats at that time…at a 24/7 establishment, which I’ve arrived at an even later time with no problem. My order was refused and money was taken out of my account with no efforts to solve the problem about the order. After asking if there was any way I could get a refund, I was ignored….as well as the other 7 cars behind, who were also told they weren’t taking any orders at the time.

I went to jack in the box @10:23 pm store number 379, I ordered chicken teri bowl combo, they didnt give me my eggroll, so I tried calling no one answered, I work here in riverside and live in redlands, so I returned to the store, the lady that helped me was trying to tell me she put it in the bag, which she did not, she was so nasty with me and disrespectful, I would never go there again, this is not the first time that I had a encounter with employees there that was like this, I really love jack in the box food but I will have to get it somewhere else, because this is very bad customer service, and I refuse to pay my money and get disrespected, my name is Veronica Rhodes Email [protected]@gmail.com

I ordered the munchie meal which included bacon burger, curly fries, and 2 tacos. When I opened the box all I received was a smashed burger. There were no fries or tacos and I was still charged the full price of a munchie meal. This location is in waxahachie tx. The staff was very rude when taking out order and even started off saying “what do you want” with laughing. I doubt our order was even listened to.