Tim Hortons - Lasalle — not happy with my last visit
As i'm a regular customer at tim hortons everyday. I'm not happy with my last visit at the store on malden road in lasalle. Wednesday jan 30th at 2:45 I was on my way to work and stopped for a large coffee and a couple of donuts. When I got to the window I had asked the girl (blond hair no name tag) if I could please have the donuts in two separate bags and she said no problem, as she took my money she told the other girl (name tag said britt) that I needed the donuts in two bag and britts remark was oh my god your kinding me two bags! The blond hair girl knew that I had heard what was said so as she handed me my coffee and donuts she apologized to me for the wait. I really don't know how long your going to have customers when get treated like that. I felt like I need to pay for the second bag of even explain why I need two bags. I have now enjoyed my coffee at the other tim hortons in the area. I really hope you can fix this problem as you already have lost one good costumer.
chrismur77's Response · Sep 24, 2019
I have gone 3 days in a row to get a black tea and have gotten a black coffee each time, very frustrating.
ToddN's Response · Sep 26, 2019
If I can't get basic customer service then next time I will cancel the order, get my money back and go to one of the competitors until Tim Hortons learns what customer service really is. It's really not complicated.
reay ellerton's Response · Jan 09, 2020
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