This entire store is a mess.
I have an issue with your store on Villa Point in Owensboro, KY. It seems to be fun by a bunch of children. Who are more interested in singing and dancing on the line than assisting customers. On top of that when I pulled up some of the employees were smoking marijuana. I don't know how this behavior is acceptable in your corporation. The GM is aware and apparently they all hang out after work together as they discussed in front of customers while we waited 25 minutes for 3 tacos. I'm appalled at the service the environment and that Taco Bell finds this behavior ok.
Desired outcome: This store needs to be investigated and revamped. The only employee that seemed alienated from the rest was I think they yelled at him and called him Aiden
Customer Service
Me and My family went to taco Bell Sunday afternoon around 5ish. The customer service was bad as soon as we got there huge line and customers were going back because didn’t get an item. After it was our turn to order we sat down to get our order called. One of the employees brought us our items in a tray when we asked in the front it was a to go order not...
Read full complaintParking lot
Hi I just want to let you know guys that the Taco Bell located at 966 SW 8St is using the parking lot as a valet parking for the restaurant name as far as I know they are renting to this restaurant the spots on weekends at night time. I'm saying that because I tried to eat from Taco Bell at the parking lot and it was full. I coudnt park. And somebody gave...
Read full complaintMissing and incorrect items
When I picked up my order, several things were incorrect/missing. Missing 2 orders of chips and cheese, 2 chicken soft tacos and then the 2 that were included were beef and not chicken that I had paid for. I ordered one of the new dipping tacos and they did not give us any of the sauces to dip it in. Lastly, I ordered 10 mild sauces and 10 fire sauce...
Read full complaintService and food quality
8/12/2023 approximately 2:30pm I purchased 2 cheese burritos. I threw one away because the rice was hard. Upon opening the other it had blonde hair cooked in the wrap. I took it back inside and the manager with a NASTY ATTITUDE tried to convince me it was cheese. Her name is Cashena. It could have been her hair because she has long blonde braids. At home I heated the burrito up in case the second had hard rice, that's when I discovered it didn't look like cheese. I have always gone to that Taco Bell at 25 N Lafayette Drive, Sumter SC. Please screen persons who you have employed better, and managers are trained better. The young lady at the window was very efficient at her job with customers. Cashena need to be moved to another location or take her out of management. I must also say the managers and workers refused to throw away the item and insisted in a nasty tone I needed to move it. I moved it because it wasn't a big thing because I placed it on the counter. I would like feedback from this visit. Hairnets should also be worn. As a result of these employees, I will not recommend any other person or group patronize that location.
Desired outcome: I have my refund that I requested.
The manager Mindy Winnie
I see a big guy that always doing the work if someone calls out she always calls him seen it and heard it in person to many times she does not know how to run a store sad when your manager can't do her job cries about everything but does nothing puts the work on that guy. HE needs a hell of a raise for putting up with all the crap that is left on him she i...
Read full complaintIncorrect order
I ordered on the app, a burrito supreme - onions, + guacamole, the order didn't include the guacamole and the burrito was on a small tortilla very little lettuce and only a few tomatoes. I also ordered a burrito supreme, as it comes, and it was the same, very little lettuce and only a few tomatoes, on a small tortilla. These are a regular order, usually about once a week. Very dissatisfied with the order today.
Read full complaintStaff
On August 2, 2023 at 8:22 pm the Taco Bell at 6720 Stage Rd, Bartlett, TN 38134, my husband and I went in to order take out. Our order consisted of Three Soft Taco Supremes Two Crunchy Taco Supremes +No Lettuce. Three Mild Sauce Packets First of all, they got my order wrong. I received the two crunchy tacos with only meat and cheese, no tomatoes or sour...
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Mexican pizza and quesadilla was spoiled nasty taste like grease
We went 7/25/23 at store 023697 address 280 south 3rd street Jacksonville Florida Me and my friend bought Mexican pizza and quesadilla and beefy five layered I spent $11 my friend spent $10 for drinks and quesadilla. When we back at work and eat the food it was spoiled nasty it supposed to be fresh fast food but we end up throwing it away the food that...
Read full complaintPoor service
7/19/2023
Burnet Road location, Austin, Texas
12 - 12:15 pm
No sauce offered or supplied
No receipt offered or supplied
No total announced
Paid with credit card, unknown how much was charged
Website contact form would not work with 2 different browsers
Telephone contact was on hold for 15 minutes before I gave up
No email for customer service
Did not respond to Twitter Direct Messages
Desired outcome: I would like an apology and I think some free coupons are in order.
incorrect order
Today (july 14, 2023) I placed an order for a Mexican Pizza at the Taco Bell at 7085 N Marks in Fresno California. Due to their staffing shortages, customers are now forced to order via their kiosk. NOT my favorite method, and I am seriously re-thinking my loyalty to taco bell as a result of this inconvenience. Nonetheless, I placed my order, asked for...
Service
I went to tacobell [protected] N Lee Hwy Cleveland TN 37312 on 07/12/2023 at 11:08pm order 754d73 cashier Mercy. I ordered champagne cravings box with sweet tea, a bean burrito no onion add sour cream, chzy bean rice bur, nd a LG sweet tea. Received order the sweet teas were rotten literally had mold floating in them and the bean burrito had onion no sour...
Read full complaintStore manager
I have been a good customer of Taco Bell's for over 32 years! I need a call back regarding a horrendous experience with a manager at the Bald Hill Taco Bell in Warwick RI, this evening. My family and I are traumatized! unless I am contacted by executive offices by Monday end of the day I will be seeking legal action and contacting the better busine...
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Staff, my order, manager, food thrown by staff
Staff was throwing food at each other. My order was wrong, Manager was sitting in the back on his phone. My missing order Sat on the counter nobody said a word to me till I had to find it.
The food staff threw at each other was sitting on the ground in the kitchen area the whole time I was there.
Was at 6pm 7/6/23
Was an unbelievable
I have NO reason to lie about any of what I described.
-Kurt j [protected]
Desired outcome: Make sure staff learns how to be professional.Girl at the counter didn't know how to work the cash register computer very well. Manager should NEVER leave that much food on the ground of the kitchen
Waiting 1.5 hours for a meal
July 2, 2023 at 1:19 pm @ 43845 Sterling Hwy, Soldotna, AK 99669 I walk in they were pretty busy I put in my order at the kiosk and started waiting at about the 50 min mark I started seeing people that came in after me getting their food so I walked to the front and asked a girl about my order and she said that she didn’t see our order in the system...
Read full complaintWorker with pants down and underwear showing.
To see this workers underwear showing is not something any customer or worker should have to see. Kids come in here and it is disgusting to see. I left a Google review at the store. When did management stop caring about their image. It seems like my picture isn’t attaching. U can just look at the review to see the picture. This was around 7pm on 30 June...
Read full complaintStaff
Staff is very rude. I am a handicapped individual and physically challenged asked someone to help with order and was told only way was thru kiosk. Very unprofessional and no customer service. After placing order staff member had kids in dining room while working. Is this a restaurant or day care? Won't be back to this location. Friday June 30th 2023 @ 1220pm
Unauthorized 2nd transcation made against my credit card
I made a purchased @ the Lancaster Taco Bell on 06/24/23 @ 8:11 PM for a total of $18.58 for order #433 shown on my receipt with a total of 6 items by cashier Daniah C.
I received a notice today around 4:17 PM that my charge was being upgraded to a total of $37.16.
No additional purchase was made or authorization given to have the additional fee taken on order 349133
Desired outcome: A full refund of $18.58 taken twice incorrectly with out approval back to my card.
Payment
On June 15th, 2023, we placed and paid for an order via the mobile app. When we went to pickup our order we were informed that they were out of beef. They refused to refund our money stating they could not do that with absolutely no other explanation. We have been sending several emails asking for a refund from anyone that would listen; however, we have...
Read full complaintMy son was discriminated against because he was disabled
My son applied for a job at the Taco Bell on Fallbrook in West Hills. On Friday, June 9, he filled out an application and presented his resume, which indicated that he needed accommodations for his disabilities. He returned on Sunday, as requested and was offered the job. The manager asked that he come back on Tuesday to get his uniform and they would...
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