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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell earns a 1.1-star rating from 5 reviews and 2487 complaints, indicating that most fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 2 of 125

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2:15 pm UTC
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Today I had an issue with your staff located at the 2306 Dix Hwy, Lincoln Park, MI 48146 Taco Bell store. Upon using the drive through, I noticed that the cashier whom was wearing a pink face mask's behavior is indicative that they are on drugs. They were acting like someone acts when they are using meth. Their behavior was crazy, moving all over the place...

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1:20 pm UTC
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Taco Bell The two burritos that i ordered did not have extra steak on it that i paid for

I went to taco bell last week the drive thue and did not get my correct i asked for extra steak and not get it. When i got home i called. And the manager hung up on me twice. And was very rude . Last night my famile waned to go to taco bell. The manager said that we were not to be served at her store anymore along with my family and friends.we were denied service because i did not like the service but my family and friends had nothing to do with it

Claimed loss: EMBRASSED. AND VERY HURT FOR MY FAMILY AND FRIENDS

Desired outcome: PLEASE REFUND MONEY FOR TWO BURRITOES AND APOLOGY TO MY FAMILY AND FRIENDS

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9:22 pm UTC

Taco Bell Combo meal 2 chalupa’s 1 taco & drink for $11.99

Monday February 5th 2024

At approximately 7:48pm I visited the New Taco Bell location at 96th and Cicero Ave in Oak Lawn IL 60459. I proceeded through the drive through and ordered the combination 2 chicken chalupas, 1 taco , 1 Founfain drink for $11.99. With Tax the meal is $12.65. Now, this is the highest amount I have paid

To date for the 3 items but my complaint is straightforward. I expect the items to be consistently made each time I visit a Taco Bell, hence the branding and franchise. This evening the chalupas had no more than 1oz of chicken, cheese that I could count visually and approximately 1/4 oz of sour cream. The two together had an overall weight of 3-4oz compared to my 12oz soft drink. The taco was hard shell when I ordered soft. I did consume the meal in the parking lot which the exception. If the hardshell taco. I can say I am clearly behooved, myself visiting Taco Bell anytime soon, unfortunately would’ve asked for a full refund, but no lesson would be learned.. I hope Taco Bell follows up and this new location and provides me information as to the exact quantity of ingredients per taco or menu item. Of the colorful menu, I could clearly say that’s not what I received, which is very deceptive of the company. Typical but nonetheless unacceptable…

Claimed loss: $12.56, plus my time in having as a consultant to Taco Bell. I wouldn’t expect much but knowing that In the past, I’ve been very happy with their product, I would just hope that Taco Bell will take the time to educate this franchisee.

Desired outcome: Desired outcome? I believe Taco Bell should handle this issue in any manner they wish. After all, they have been compensated per their advertised amount in full.

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3:25 am UTC
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December 16 2023 after 7pm before 9pm my family of 5 went in to eat I got lied to right away and was talked to like a child by a tall older lady about in her 60-70 I understand she wants us to use the inside self service and had no problem I even respected her even though she didn’t seem to like ppl. So when I was ordering the machine couldn’t ring up the...

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8:41 pm UTC
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Taco Bell My order that door dash delivered on 01/03/2024

I didn't get what I ordered and I got stuff that was acceptable as replacements, Order number 969204, I called the store and the man that answered the phone was very rude and even used foul language with me, I told him I didn't get what I ordered and he argued and said they didn't have what I ordered so they just added whatever they thought was sufficient, THIS IS NOT ACCEPTABLE BUSINESS PRACTICE, especially for him to use foul language with me!

Desired outcome: This employee needs to be fired; he is not customer service worthy.

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Loretta Delaney
Lebanon, US
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Jan 23, 2024 7:07 pm UTC
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I know what you mean I had ordered food and door dash was suppose to of delivered in december and I still havent gotten any calls back or replies back nothing and they took my money off card and never delivered my food I have been trying to get ahold of them each and every way and nothing.Lebanon Taco Bell is a freaking joke and the rip people off

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9:59 am UTC
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Hello, My friend went into the Taco Bell Location in Hays KS - Friday December 29th and left her purse inside the lobby. She called the next day and the manager said he put it on a shelf to hold - somehow it disappeared before she went to get it. She has her spare car keys in her purse, all her credit cards, drivers licenses, social security card ... etc...

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1:13 am UTC
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I experienced a lot of unprofessionalism. None of the Training Material was followed. The Empolyees were unprofessional, unattentive and would blame the slowness of the Order Fullfillment on the Cashier while I was in the Cashier Position. I also witness stealing and empolyees' information being spoken of by Managers and Team Leads. The Legal Breaks are not...

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1:41 am UTC
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I went through the drive through and when I got to the window I was yelled at and not given my food. The "manager" accussed me of trying to kill someone? I obviously did not. This is among many other bad experiences at taco bell in marshfield wi that I have had. This last one has left me retaining legal counsel to file a civil suit. Something needs to be...

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9:38 pm UTC
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Just left the Sequim, Washington Taco Bell about an hour ago. Worst experience I have ever had there. Took over 10 minutes for someone to finally notice me standing at the counter. Guy behind me said he had been standing there for over fifteen minutes waiting on his order. Placed order, and proceeded to watch a trash talking red haired girl run her mouth...

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3:30 pm UTC
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Taco Bell Food

I don't mean to complain because I have been a huge Taco Bell fan for decades. There have recently been fast food complaints leading to class action lawsuits and that is why I am concerned. I have had repeated concerns at a local Taco Bell and I would like to share some pictures. The second picture is what the food has consistently looked like. I can't let it rest, sorry. The first picture is off the website. The second picture is my food immediately after unwrapping it. What gives? I have sent this message numerous times to "tbmobileappteam@yum.com" but have yet to hear back from them. I would like some feedback. Thanks.

[protected]@yahoo.com

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10:50 pm UTC
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After completing breakfast order at the drive-thru, I needed to drive around and park to use the restroom. When I got to the restroom, I found the doors were locked. When I walked around to the register to ask for the unlock code, the cashier had to consult with her manager, and then I was told the bathroom was out of order. Pissed, I said both of them are...

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2:35 pm UTC
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Howdy, first thank you for providing my family and me with a place we've always enjoyed being and eating. We have had many fun times and food at Taco Bell. Unfortunately, yesterday 11/17/2023 I had a horrible experience: I parked at Taco Bell on University Dr. in College Station TX, thinking I'd get something quick to eat and then go home and rest since I...

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11:42 am UTC

Taco Bell Employment practices

I am filing a formal complaint against this location and several of its employment practices violations. I have two minor children who worked at this location for a year or more. I have made attempts to satisfy these issues with management and have not been heard. I my children were forced to resign from their positions due to a hostile work environment that was not addressed. Among these violations include criminal charges that have been filed against a current employee who still holds his position at this location. The violations that still remain unaddressed include discrimination, sexual harassment, verbal harassment, child labor violations, threatening and abusive behavior and conduct, release of personal information to customers by employees, drug use and distribution onsite etc. I have been forced to contact an Employment Practices Attorney, Santa Rosa Sherriff's Department, EEOC and US Department of Labor due to the fact that management refuses to communicate with me regarding this misconduct with my minor children. During the initial meeting this morning Gail was asked to discontinue speaking with my daughter as she was continuing to tell her she was unable to have a voice regarding these matters. She continued to speak with my minor child against my wishes. I am very dissatisfied with the lack of professionalism in handling these situations.

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3:08 pm UTC
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Taco Bell Food and service

I visited the Taco Bell in Paradise CA today. I ordered 2 taco Supremes, chicken burrito and a sprite. When I received the sprite it was just carbonated water, no flavoring, I was in the drive thru so I told the young lady ( no name tag) that there was a problem with it and it just tasted like carbonated water and she replies " well I can't take it back" .my reply was well its not what I ordered so could I please get what I ordered. She was just short of rude but did give me a different drink.

When I got home with my order every one of my tacos was crushed and stuck to the paper they were wrapped in. They were not edible. I thought about taking them back but didn't want to deal with the attitude I was sure to get. So I wanted to make sure someone knew there was a problem.

I won't be going back.

Claimed loss: My order was $12.00. Not at all worth it. Crushed tacos and cold chicken burrito, not to mention I didn't get the drink I wanted.

Desired outcome: Address the service and attitude in this restaurant. Would be a good idea to do a random check of the food people are paying good money to get.

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11:05 pm UTC

Taco Bell Wrong order twice and rude manage

Hello

I was at Taco Bell tonight and ordered dinner for my family. In the order i placed 2 burritos w/ beef, rice, lettuce, tomato, cheese and sour cream NOTHING ELSE on it NO RED SAUCE BEANS OR ONIONS.Then another one the same except without tomatoes. So 3 special ordered …. When I got home all 3 had red sauce and onions. I drove back to the store and complained. I spoke with the manager she said thats what i got i told her that this was NOT what i ordered. She took my order again and supposedly remade them. When i got home they ALL had red sauce 1 had no tomatoes. The other 2 both had red sauce and onions. When i called the store this time she said she watched them being made and they didn’t have that on there. She (the manager) proceeded to get rude and say just bring them back and getting argumentative. At this point i did not feel comfortable getting any food from there with the attitude of your manager.

Claimed loss: 11/04/2023 approximately 8pm and 8:45 pm

Desired outcome: Credit

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4:07 pm UTC
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Taco Bell Service of food

Taco Bell 039849, San Jacinto, CA 92583 Order 110869 Dt: 7/3/2022 3:52 PM Cashier: Enrique D

Taco Bell 039849, San Jacinto, CA 92583 Order 130953 Dt:11/3/2023 4:13 PM Cashier: Shadymin W

Requested the order for NO MEAT or CHICKEN but only VEGETARIAN with BEANS

The order was served on 7/3/22 with BEEF and no VEGETARIAN as requested - Bill Amount $9.09

The order was served on 11/3/23 (1) MEXICAN PIZZA with BEEF - Bill Amount $26.25

(3) Crnchy Tac Sup with Vegetables, in replacement of BEEF, but without BEANS

Will not go to this Taco Bell in future and will ask others to follow.

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2:06 am UTC
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Taco Bell Customer service

Store says close at 1AM. We (group of 10. 4 separate vehicles)walk to the door. The lady says dine in closed but the drive through is open. So we get in our vehicles go to the drive through and they only take 1 of our “groups” vehicles order. We get to order. They laugh and say sorry we are closed when they just told us 1 MINUTE prior that the drive through was open. Very unprofessional. They saw ALL 10 OF US! and only take 1 PERSONS order (he was driving solo) and laugh about it. We was IRATE. LOOK back on the cameras. You’ll see

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4:08 pm UTC
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I placed an order on the Taco Bell app on Saturday night: 10-28-2023. My order number is: 904479 Total I was charged: $15.71 When I pulled up to the window to pick up my order I looked in the bag to check my order and was told that they were out of: Black beans, rice, nacho cheese and lettuce! Really? I also paid for a side of guacamole and never received...

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6:24 pm UTC
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Taco Bell Shortage on order

I went thru the drive thru at Taco Bell 020784, 8433 Sierra College Blvd in Granite Bay, CA today, 10/24/2023, and upon arrival at my destination 6 miles away (round trip), I noticed that I was short one chzy been and rice burrito. I paid for 3, but received only 2. My order number is/was 96f427 and the cashier was Luke A.

With the price of gas, it was not in my favor to return to the location to complain so I figured I would call to speak to a manager, but no one would answer the phone. I also tried calling the company at [protected], but no one answered that phone either. I would appreciate some compensation for this inconvenience.

My name is Francis Patronaggio, 6505 Swallowsview Ct, Rocklin, CA, 95677. My phone number is [protected] and email is [protected]@yahoo.com

Desired outcome: some kind of compensation.

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9:32 pm UTC

Taco Bell Food and employees

First I would like to say that I really don’t like to complain but i think corporate should know how things are going in their restaurants.First off I went into the Taco Bell in Virginia Beach on Virginia Beach Blvd. right next to BJ’s wholesale club.order.My order was # 277 on 10/22/2023 at 8:20pm.From the time I walked in and ordered my food until the time I left not one employee and I mean not one employee said hi to me and when I left they gave me my order and never ever said thank you or even goodbye.Then I got home and part of my order was a bean burrito with no onions.Well at least they didn’t put onions on it but neither did they put any cheese on it as well as hardly any beans in it.Was almost all bread pretty much.Needless to say the overall experience wasn’t good.I am not looking for anything free after spending 31years in management if any of my people had ever treated customers like this I would have wanted any and all customers to let me know.I will try Taco Bell again one day however if I am treated like I was this evening I will not ever go back.I hope this helps you to be able to make your customers have a more pleasant experience at Taco Bell.

Thank you,

Thomas A Palmer

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