Taco Bell

I went to tacobell [protected] N Lee Hwy Cleveland TN 37312 on 07/12/2023 at 11:08pm order 754d73 cashier Mercy. I ordered champagne cravings box with sweet tea, a bean burrito no onion add sour cream, chzy bean rice bur, nd a LG sweet tea. Received order the sweet teas were rotten literally had mold floating in them and the bean burrito had onion no sour cream an no cheese. So I went back through the line of probably 15 cars finally made it back to window. The woman open window I told her the tea was no good an had mold floating in it. Tried handing drinks to her she just stared at me like I was stupid again I repeat drinks were no good I'd like something different. She still said nothing so I said I want these replaced with a mt. dew an before I could say what I wanted the other drink to be she slammed the window. I then watched her make 2 Mt. Dews she opened window still hasn't said a word an started handing them over I then told her I only wanted one MT. Dew she didn't give me a chance to tell her what else I wanted and also my burrito was wrong. She slams the window again walks off a different woman comes to the window an says what's the problem? At this point I have one drink fixed with a mt. dew they still haven't replaced my other drink or burrito. I tell her the woman made two mt. dews but that's not what I wanted she didn't give me time to tell her what I wanted for other drink or that my burrito was wrong. I tell her about burrito she's being overly rude and snippy to me. She tells them to make burrito shuts the window again an without giving me my drink. She comes back practically throws the burrito at me an slams window. So I sit there she comes back an says what!? I say you still haven't given me my drink I want a blue freeze. She proceeds to say I've given u 3 drinks u only ordered two. I say I do not what these teas they are rotten there is mold floating in them! She says u have to pay for another drink raising her voice at me. I say no I do not! I paid for two drinks both were rotten with mold in them. I'm telling you I want them replaced here they are. She still will not take the teas finally she huffs loudly and says ill give u a free drink like u r trying to get!@ I say excuse me I paid for two drinks the ones u gave me are no good here they are this means you are supposed to replace them because I'm bringing them back and asking you to replace them with something that's not rotten with mold floating in them. She finally turns around goes to blue freeze yanks a small cup out of holder pushes the cup up to machine fills it them pours half of drink out puts lid on there. Comes back practically throws it at me! I say thank you even though it's a small and only half way full when I paid for a LG drink! She says what the [censored] ever I say what's your name she screams out the spelling of her name MERCY! and says u got it?! I ask for corporates number she says find it yourself [censored]! Then says go the fu* on! And screams and slams the window while flipping the bird! Never have I ever experienced anything so horriffic! How do I get something done about this? This womans line of work is customer service. What kind of costomer service is that? She completely belittled me, cussed at me, argued with me, screamed at me, embarrassed me. I don't even know what else to say about this. Except she doesn't deserve a job at tacobell nonessential anywhere else when it comes to customer service. She doesn't know how to treat people. She's beyond disrespectful and she verbally assaulted me. Please look into this employee. She has major anger problems, she's also violent in her aggressive behavior. I believe if she continues working in customer service at tacobell bell she may take it one step further with her violent behavior and physically hurt someone. That's the last thing any respectable restaurant needs. Thank you so much for your time and attention on this matter.