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Taco Bell
reviews & complaints

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2292 complaints
83 resolved 2209 unresolved
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C
6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi my name is Cynthia abalos. And I just left the Taco Bell by my house. I went through the drive thru and they were very nice they got my order right on the screen. As soon as I get home I realize it was the wrong order. I ordered 2 beefy 5 layer burritos. Instead they gave me 2 beefy nacho grillers. I would like my money back . I spent $7.08 on two...

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K
1:50 am EDT

Taco Bell - green sauce

I have eaten at Taco Bell for nearly 25 years my family even longer. Never once have I ever ordered food from Taco Bell with red sauce. I always remove it and add green sauce. You guys took away the verde packs of geeen sauce but could still add it off the line. Now you took that away too. I will no longer be eating at Taco Bell. I'm sure my family will feel the same. We only liked the green sauce. I don't know what your reasoning in taking it away was but it was the worst decision you guys could have made. The green sauce is known and loved by many. Taco Bell has been my go to choice for fast food for years and you now fallen to last place in my book. Fix this or I won't return.

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J
12:55 am EDT

Taco Bell - manager

date of incident:10/25/19 @ 1:40pm
description: the manager used verbal, physical, personal, and psychological harassment on more than one occasion and on the date that she harassed me she screamed at me to look at her and when I didn't she used her fingers to forcefully poke my shoulder to get her point clear, when I called her out on physical harassment she screamed at me saying I was disrespectful and told me to leave and that she didn't need someone like me to be working.
resolution: I would like for her to be fired or given a warning by the owner of the store

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ADVERTISIMENT
B
9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aproximately 3:30pm Oct 30, my husband and I went to our local Taco Bell drive-thru to take advantage of the GREAT PROMO Steal a Base, Steal a Taco. This is our first experience utilizing a freebie promo like this. We accepted the bag and drove off, on our way out of town. When we opened the bag we were disappointed to find 2 regular tacos instead of the...

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D
8:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Taco Bell with my grandson last night, his request. I ordered the $5 Double Chalupa box. I did switch the crips for nachos. The only change. When I got home, I at the nachos, at the chalupa, then got the taco out. It was almost empty. A smear of brown stuff only halfway across the bottom. Almost the entire shell was touching against itself, it wa...

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T
2:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just left I ordered the free nacho dorito taco and a regular taco.. I got home they were the same a regular taco... So how many other people are getting screwed by the location. I should have went back up there but wasn't driving back to the bridge city location. This is second time you have missed up the order first time was drive thru but today I went...

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T
6:10 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Taco Bell and ordered a beef taco salad, no beans or rice, extra beef. As I was eating i noticed a rancid smell coming from the salad. That night, I woke up sick, throwing up. It was the taco salad because I didnt eat anything else that day. This is the second time I have gotten sick eating at this location. And then my friend reminded me that...

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C
5:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell - language used by employee

[protected] S. W. wanamaker rd.
Topeka, KS 66604
[protected]

Oct. 27, 2019
Had to set and listen while employee Eric H used F...word to YELL at someone in the back. At the same time a young mother was there with 2 small children under 5 and they had to put up with this demeaning act.
It seems odd to me that you have to have a complaint of over 350 char before anything will be done. sounds like you don't care what happens in your stores!
Richard Olson
[protected]

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Z
1:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered 4 regular soft tacos. The total came to like $9.00 and I was wondering how $1 tacos came to $9. I get to the window and ask the cashier if it's just for 4 tacos she says yes. I'm on my lunch break and have to drive to get there. I get back to work and it's the wrong thing. They gave me 4 supreme tacos and all I asked for were beef tacos. Not...

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ADVERTISIMENT
L
9:29 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Attached is copy of receipt & pictures. Ordered 2 power bowls at drive-thru. Got home, no chicken at all. Tried calling store, no answer, then sounded like fax machine. Tried calling back & got busy signal. Tried again later & reached Crystal. I said I would take 2 replacements. Went back to store with the remains of bowl & the dried glob of beans that were...

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N
1:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sausage Crunchwrap was folded to small that could fit in my hand food portion wasn't full filling at all.. sausage burrito was roll to small no portion of any kind.. all my quesadillas wasn't portion at all no ingredients portion right in any of them.. and the sausage flatebread quesadillas wasn't portion either I don't know what kind of food portion or...

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T
4:31 pm EDT

Taco Bell - phone app

Your new Android app is the worst of all the food apps I've used. I liked it better in the WEB browser. Your app jumps around to different parts of the menu instead of flowing from top to bottom. Went coupons are loaded it removes them if you pick a pickup time out of happy hour which is for drinks not food. It also doubles your order and when you correct the count it removes the free item, not the pay item. Fix the app or go back to the WEB browser order menu.

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H
10:37 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arrived at this location at approximately 715 7:20 in the morning to find not only was the breakfast menu none of it was from dinner last night, sad at drive-through for at least five minutes before driving up to window because nobody was speaking through the speaker. Arrive to the window and had to knock on it for several more minutes just for a lady to...

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D
9:40 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

The floors looked like they have never been cleaned. The windows are awful, and nothing has been wiped down. My husband and I went to eat supper and I have never seen it this dirty. It was hard to eat in there not knowing what the kitchen looks like. The service was fine and the food was good. Please try to clean this place up. Thank you for addressing this complaint.

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ADVERTISIMENT
S
4:05 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I pulled up to the order box at 3:02PM, watched all of the cars in front of me receive their orders. At 3:15 called the store to ask if they weren't taking drive thru orders and the guy just said they're busy. Cars flew past me leaving the drive thru and one even pulled up the window to complain. Now at 3:23 I'm finally ordering my "fast food" that i...

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S
12:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been 4 times on my lunch break at work and every single time I went my food was either wrong and by the time i got to work I just noticed it and couldn't go back because lunch was over. Everytime a different person served me and they were all equally rude to be. Chunking my bag at me my food taste like it was made last week. This is very unacceptable. I ask for sauce and I either get 0-1 packets

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T
1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I asked for no sauce on any of the food, every single item is covered in tons of sauce, the items were not even wrapped up all the way, the sour cream and tomatoes were just in the bottom of the bag, I called over 10 times as soon as I got home and noticed all the food and no one would answer I wanted to explain this all to them, you pay $20 something dollars and it was ridiculous

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O
1:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear All i went with my kids today for the first time in this location We have been treated so bad by the manager (Mariana) for the following reasons, She is : 1- bad attitude 2- unprofessional with customer 3- does not know the menu to answer the customer 4- she not willing to listen to customer's compliment 5- arrogant 6- no manners to be in restaurant...

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D
12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last time I was in this store the girl taking orders was talking on her cell phone while I was trying to order. Today I go in no one at counter 5 or so in back all see me and counter and no one offers to take my order I use to eat her 3 or 4 times a week I will not be back twice is enough to be treated rudely this place has never been very customer oriented but it has gone down hill more

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M
7:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell - mexican pizza

On 10/22/19 visited this new location and I ordered a Mexican pizza (daughter ordered a soft taco combo). Order 203222.

It was the worst Mexican pizza I ever ate. It tasted as though it was sprayed with a chemical. After only a couple bites, I threw it away.

I'm requesting a refund for my order or coupon to satisfy my displeasure. To reach out to me, my email address is [protected]@gmail.com

Thank you.

Mary Ellen

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