Menu
Write a review
File a complaint
Taco Bell Profile

Taco Bell

www.tacobell.com

Learn how the rating is calculated

1.1

Overall reputation rating based on reviews and complaints

Taco Bell has an overall reputation rating of 1.1/5 based on 2 reviews and 2484 complaints, indicating that the majority of fast food enthusiasts are dissatisfied with their meals.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Taco Bell Complaints Page 19 of 125

ComplaintsBoard
S
5:34 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell Food/Value

My Mom and I decided to try something different so we went to a Taco Bell in Calgary Alberta located at 3310 32nd Street NE (Canada) # 206-001. We ordered two beef burritos (supreme) on June 04/21 and when we came home to eat them, my Mom couldn't eat hers because it did not taste very good and I could not finish mine because it was freaking disgusting. There was perhaps two table spoons of beef (if that) and was absolutely full of sour cream, very little lettuce/cheese and had way more beans than beef. we feel as though we got robbed of value and to think that these little guys were 6.99 each just pissed us right off as they were just full of sour cream and that was about it. If this garbage is what you guys serve at your taco bells, you can count us out. We will never again eat at a Taco Bell.

Because this location is both a KFC and a Taco Bell, we completely now understand why everyone in the drive through was purchasing Chicken from the KFC and not getting Taco Bell.

Desired outcome: Coupons for KFC/ We will not be ordering from Taco Bell again.

Read full complaint
Hide full review
ComplaintsBoard
S
3:46 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Shelia Ransom, [protected]@gmail.com. My friend and I purchased 6 crunchy tacos at 3:20 pm, as I do often, at Taco Bell #028908, Evansville, IN. At 4:03 pm, I went back to return 2 of them. The shells smelled awful and tasted like soaked in lard. Of the 4 we ate, we only ate the insides of 2 of them. I drove back and handed the remaining 2 to...

Read full complaint and 1 comment
ComplaintsBoard
B
4:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 30th at approx. 1pm I went to Taco Bell at 2433 N. Chester Ave in Bakersfield CA. The drive thru was backed up so we decided to go inside. There were no customers inside. We went up to the counter and an employee said she couldn't take our order, that we would have to use the kiosk. I asked why. She again stated you have to use the kiosk. We went and...

Read full complaint
ComplaintsBoard
J
2:16 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered my food online! Made my payment with a credit card and TB supposedly confirmed it. I waited about 10 minutes. Then the BOY told me they didn't receive it. I tried to order at the drive up but he told me to pull forward and would straighten it out. Then wouldn't let me order at the window. Said I should have ordered at the drive up!

Read full complaint
ComplaintsBoard
M
9:23 pm UTC

Taco Bell Wrong order every time I go

Within the last 3 weeks I have visited the Moss Point, MS Taco Bell twice. Both times my order has been messed up and I have noticed until I got all the way home to my family. The first instance, we got home with our order and a whole meal had been left out of the bag, after it had been payed for. We blew it off as people make mistakes, tonight I go through the drive through to grab dinner for my family and order the grilled chicken chalupa combo to get home and have a bag filled with 6 soft tacos. Their freeze machine has been down for the last 3 weeks and on my first order, they didn't mention it until after I had payed for a freeze.

Desired outcome: To quit having my order messed up

Read full complaint
Hide full review
ComplaintsBoard
R
9:09 pm UTC

Taco Bell staff

Me and my wife had an online order and went to picknit up they said they didnt have order and refused to look at the order on my phone. We have had this problem many time at this location and we have had other issues as well like rude employees drity store even one employees out by dumpster smoking what smelled like pot. This restaurant really needs to have an inspection the owner just lets the place go.

Desired outcome: New management

Read full complaint
Hide full review
ComplaintsBoard
P
8:05 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a taco party pack and 2 chicken quesadillas. I asked for a mix of sauces and on my receipt, it even lists multiple sauces, but when I got home, no sauces in either of the 2 bags. Spent $39.32 and got no sauces. It's happened before but damn, if I'm spending that much money, the Bell should be making sure to include everything. Also, the associate...

View 0 more photos
Read full complaint
ComplaintsBoard
M
6:05 pm UTC

Taco Bell Manipulation and strong arming customers

I do not appreciate being strong armed and forest into download the Taco Bell App just to order a steak quesrito.

I have asked attending if they are able to make one and, charge me for an item of the same price, it's hit or miss if they are willing.

I was under the impression that fast food restaurants were in the business of fast and easy food, Taco Bell, apparently is not.

If this can't or won't be fixed, I will find some where els to eat.

Desired outcome: Value your customers over manipulating app statistics!

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lacidawn
Houston, US
Send a message
Jun 17, 2021 7:43 pm UTC

Well that sucks, take it up with corporate because they are the ones who program the registers etc not the employees

ComplaintsBoard
C
2:23 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Taco Bell on Thompson Rd Syracuse NY not supposed to close until 2 AM I pulled in drive thru at exactly 1:40 AM, employees hanging outside back of building screaming in parking lot telling me they are closed!! Very unhappy!! They shouldn't have taken the job then!!

View 0 more photos
Read full complaint
ComplaintsBoard
C
6:03 pm UTC

Taco Bell Mexican Pizza

You removed the enchirito...then the Mexican pizza. Now the meat is a light color, no flavor and a weird consistency. Not sure what you are going for here...but after 25 years will not eat at Taco Bell anymore.

Read full complaint
Hide full review
ComplaintsBoard
C
5:33 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell Gift cards on app

2 yrs ago i purchased gift cards. One has $5, one $10. They show up ... but no link to use them. Now none of the taco bells, in my area, are even taking gift cards. [protected] and [protected]. Have i just list the $15 or can they be cashed in?
I have tried several at 3 different stores. The only ones in my area
Thank you
Cathi logan
[protected]@yahoo.com

Desired outcome: Cash out

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
L
5:23 pm UTC

Taco Bell Customer contact

Purchased crunch taco - 1.39 & unsweet tea - large for.39? cents; plus tax; on 5-6th at 12:30-1:00. The food was well prepared but I needed a receipt. I am a senior adult and track my card purchases carefully. The window associate was distracted & I left. Please encourage your associates to finish with one customer before focusing on another. Thank you

Read full complaint
Hide full review
ComplaintsBoard
J
11:40 am UTC

Taco Bell App and it's product

This is a great marketing scheme Taco Bell is running. The app customization features is updated periodically. They have an a la cart options where you can "Add" things. But when you substitute, it does NOT subtract anything off. My kids are always customizing their food as well as I because we're vegetarian and vegan. When my son takes a Taco and substitutes with things he likes it's a $3 Taco from a $1.39. Please update this feature, because you are ripping off your customers.

The latest update is flawed as well. There is an option to keep your favorite customized items. Lately, when you add to cart it defaults to its original meal, which is causing a major issue, because last time I placed an order I had to throw away 4 items. It's a shame and disgrace to waste food.

Read full complaint
Hide full review
ComplaintsBoard
B
5:41 pm UTC

Taco Bell Black Beans and rice and pintos and cheese

I got only 3 plastic sport fulls of food at the Jefferson City, TN store. If this is the status quoe then I will never be back.

Desired outcome: Money back

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
M
12:22 pm UTC

Taco Bell Food not available at store??

I went to the Taco Bell in Naperville at 75th & Rickert in Naperville, IL, on 4/24/21. I went to the drive thru & ordered a quesorito. I was told, that I CANNOT get that by COMING TO THE STORE ITSELF, that I could only get that thru the mobile app?!?! Are you kidding me? I was right there, but could not order what I wanted! Between that, so many favorite items taken off the menu, food quality going downhill, & paying extra for a customized order, & never getting it, I'm pretty much done! Seems like corporate took a good model, & found a much cheaper way to go. With all these negative reviews, they're going to pay the price for that decision!

Desired outcome: Be able to order anything off the menu when you’re at the restaurant!! Bring back the favorite menu items, & bring back the QUALITY!!

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lacidawn
Houston, US
Send a message
Jun 17, 2021 7:45 pm UTC

Yeah...and the reason you COULD NOT order it at the store is because there is NO button on the register for it because the big bosses who are never at the store made the system that way, get mad at the owners who love in Florida and California

ComplaintsBoard
E
10:13 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went and got a nacho bell grande with no sour cream and no beans when I got home it only had a big pile of beans in the middle so I had to drive 8 miles back and complain this is not the first time that I have had problems with them but it will be the last time. If they can't understand english then they need to find another job. I will not ever go to that taco bell again

Read full complaint and 1 comment
ComplaintsBoard
L
10:09 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Taco Bell in Pendleton Indiana sit in the drive throw for 30 minutes, waiting for someone to take our order, finally someone took our order and we got to the window and they were in their playing on their phone never said anything to me then ask for 32.00 my order shout the window and turned his back to us and stood there another 15 playing on hi...

Read full complaint and 1 comment
ComplaintsBoard
G
12:59 pm UTC

Taco Bell My whole order was just not acceptable

I visited the Pendleton Indiana Taco Bell just a short while ago... I ordered 2 bean burritos and paid for extra red sauce... Got none. Also in the past there were onions on it today just dry old beans. Also in order was a beef burrito and there were maybe 2 tablespoons in it. So skinny it almost made me laugh. Also in order was fiesta potatoes... They were delicious but only 7 pieces of potato. Tried calling & as always they do not answer phone. If u were to go on Facebook and look under Pendleton chatter you would find so many complaints. When I am in neighboring city of Anderson I am always pleased with service and food. Management needs to be retrained. Please deal with this matter

Desired outcome: Management training....reimbursement for order

Read full complaint
Hide full review
ComplaintsBoard
V
12:59 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last Wednesday, April 7th my husband and I went to our Taco Bell 2307 S Wayne Rd, Westland, MI 48186 Ordered two burrito supreme got home I thought they seemed small opened them up and they were simply bean burritos ok we felt someone was having a bad day and let it go. Last night after church went to Taco Bell ordered two burrito supreme came home to...

View 0 more photos
Read full complaint and 1 comment
ComplaintsBoard
J
7:49 am UTC

Taco Bell Taco Bell food and service

I contacted you about the Taco Bell in Crossett AR several weeks ago and never heard back from you. The food is awful, it's cold and only half made. The Servers don't care either just as long as they get paid.

I really did not expect much from you either since you did not respond to first complaint

Read full complaint
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Taco Bell Category
Taco Bell is ranked 3 among 57 companies in the Fast Food Chains category