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Customer Service

1 Glen Bell Way
Irvine, Pennsylvania
United States - 92618

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Complaints & Reviews

May 06, 2019

Taco Bell — service

It takes anywhere from 30 - 45 mintues to get your food. It's ridiculous. It use to not be like this . My...

Taco Bellmeximelt

We stopped at a local Taco Bell and ordered the MEXI MELTS only to be told that you no longer make the Mexi Melt... Well we only visited Taco Bell to eat the Mexi Melts and Now you have lost a family of 5 because we will no longer being eating or visiting a Taco bell ever again... Very bad Sales people you have at Taco Bell... Dont really expect you to be open that long being that you take food away that people really enjoy.. I have read alot of comments online and this is not the only thing you have taken away... First fast food restaurant taken off of our list ...
James Bamberger Long Island New York

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    • Bu
      buildere May 05, 2019

      Kids think that just because they like a food everyone else feels the same way. So let me guess. You are 11, 12?

      0 Votes

    Taco Bellyoung employee parking his car in handicapped parking

    Taco Bell 027812
    801 S. Belt Line Rd
    Irving TX 75060

    5/4/19
    2:22 PM
    Cashier Carich H

    Black Nissan Altima with Dealer tags parked in Handicapped parking place-no handicapped sticker or tags owned by an young able bodied male employee who work there and was working there that day.

    Pointed it out to 2 employees including the young man (employee) that he could not park there -I had my 93 year old mother with me. He did not attempt to move it or comment. I told him shame on him-he was able bodied; complained to another female employee. He did not move the car or even make a comment. Shameful! Terrible! He should be fined.

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      Taco Bellfood made incorrectly and employees acting inappropriately

      i ordered two spicy potato tacos and a crunch wrap. crunch wrap was okay, they burned it and the potatoes i substituted for meat but i was able to get over that because i understand it's stressful working with food. i then moved on the the tacos to realize they put the wrong sauce on both of them. instead of the usual spicy sauce i believe it was some taco sauce but i really have no idea. not to be dramatic but it tasted so horrible i couldn't finish my food. yes i realize people are human but to top it all off all of the workers inside were swearing over and over saying stuff like [censored] and [censored] which wasn't really necessary. i hate to be annoying and complain but i was already having a rough night so getting the wrong food just made it a lil worse. the date this occurred was may 5th and it was at the ofallon missouri location on highway k. thanks for taking your time to read this, i really appreciate it

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        Taco Belltaco bell app. customer service.. all around bad bad bad

        So you seem to encourage your customers to use the app, so I did, it was unresponsive when applying the phone number it took several tries, works if you enter the phone number first and then add your name and email.

        I finally get the app loaded and and placed my order, indicating that I wanted it at 7:30 pm after work, it is 5/4/19 5:21 pm when I place the order. Within about 20 seconds I receive a text, Thank you for your Taco Bell order! Get it at the pick up counter and track it. Your Taco Bell order will be in ready in less than 10 minutes. Come to the pickup counter to get it!

        I call the store and say I don't want my order in 10 minutes I want it at 7:30 as I indicated on the app. I am told by the guy answering the phone who is speaking so fast you can barely understand him that my order is done and ready for pick-up. I say it has only been about 30 seconds, he says it has been two minutes it is on my screen. I here him in the back ground" don't make that order". I am not sure if my order will be ready at 7:30, but I do know my debit card has been charged $24.60. Worst mistake I have made in a while and I will tell the kiddos no more Taco Bell in our future.

        Oh then I receive another text at 5:28, 7 minutes after placing my order and 6 minutes after I called and said I can not be there until 7:30 that my order is ready and can be picked up at the counter.

        Resolution, app is unresponsive I found nowhere to check on the time I indicated or to change the time of pickup. I feel I am out $24.60 and not even sure if it worth me to try to get it at 7:30, what I will get? Order #908003. 702 S Meridian Puyallup WA 98371.

        michael cady
        [protected]@yahoo.com

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          May 03, 2019

          Taco Bell — inaccute cashier

          ON 5/3/2019 at 12:07:51am I purchased a 3 soft taco supreme meal=$7.57.I gave the cashier (ANNA) $20.00...

          Taco Bellfood, and service

          Was at the w. 86 store traders point Indpls. 05/02/2019
          Did the online order. Went to pick up refused to give me my food at the window
          When I went inside, food bag was sitting on counter. It wasn't my order, my mistake, I didn't look. Got home, nothing in the bag that I ordered, and food that was in it was ice cold. It all went in the trash. I tried calling back, but there is no number, just a fax number.
          This ruined our dinner, I want my total refund of food! As you can see in photos it's terrible! Look at that taco, hardly anything inside, lettuce is awful! Nachos looked like someone shook them before they were put in the bag...but it's not my food I ordered and paid for. Online order, can't anyone read!
          I expect a reply, this will be the second one!
          Wiley Couch
          [protected]@yahoo.com
          [protected]

          food, and service
          food, and service

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            • Updated by Wiley8056 · May 04, 2019

              Wiley Couch
              8056 w. 88th. St.
              Indpls. In. 46278
              [protected]@yahoo.com
              [protected]

              Hello hello, 4 th time I have complained on the same complaint. Don't you read these, don't you care how their running your stores?
              7:30 pm Thur. Evening !!! Food was awful, threw it all in the trash. It wasn't even my order, nothing in the bag was mine, and it had been sitting forever. Look like they had shook the bag after putting it in. Online order...pick up at window right? It's raining...Worker would not bring to the drive up window, told me I had to come inside. There's the bag on the counter, my fault for not checking, Your fault for hiring people that is so incompetent!! Have you ever heard of a manager?
              I expect a full refund and a call! I'm over spending my hard earned money at your fast food, and the food being total crap. Do something!

            Taco Bellpublic service

            There is way to much profanity, and lack of perfestionalisim at the Taco Bell in River Oaks. It took me 4 attempts to get a drink that I already ordered and all the employees could talk about is their personal lives and how one is a quote "hoe" They need to learn to respect the customers eating at their establishment. I know for a fact that because of this matter there have been people going in and out not wanting to endure this matter.

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              Apr 29, 2019

              Taco Bell — dining inside

              I come to visit Taco Bell for lunch multiple times a week. We usually have to look around for a quiet place...

              Taco Belldropping a favorite product

              I want my Beef Enchirito back !... Found out this week ( 4/25/19) that it had been dropped from the menu AGAIN. Right! This is the second time in recent years it has vanished from your vast menu which includes a zillion repetitious versions of tacos and burritos - only to be brought back again. How many times is this going to happen before you guys wise up and leave the enchirito alone ?

              PS: Another customer hearing my reaction to the bad news chimed in that the enchirito was a favorite of his too. The cashier seemed genuinely embarrassed like he had heard from a number of other disappointed enchirito lovers.

              Bring back the enchirito once again - and for good! If you were smart you'd even feature the enchrito which separates TB from every other taco and burrito serving joint in the Universe.

              Doug in Denver

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                Taco Belltaco bell location - 1859 w county road 419 oviedo, fl 32765

                To Whom It May Concern,

                I am a frequent patron of the Taco Bell located at 1859 W County Road 419, Oviedo, FL 32766. I went to the store today April 26, 2019 around 6:30 P.M to bring food home for my family. I ordered 2 mexican pizzas and a Grande Meal with 5 hard and 5 soft tacos. I proceeded to the drive through window and paid for my order. The gentelman at the window provided me with my bag not even asking me if I needed anything extra. I asked if fire packets were included in the bag. He responded "yes, everything is in the bag", I looked and saw the sauce and proceeded home (approximatly 20 min away). When I arrived home, I noticed only the soft tacos were in the bag. I called the store and the gentleman, (Jason), advised I could come back to the store to get the tacos. I informed him that I lived approximatly 20 min away and it was in the middle of rush hour. He advised he would compensate me for my wasted time & gas used to return to the store by providing me with a free taco or two. I dorve the entire way back to the store and wated another 10 min to get back through the drive through line. When I reached the window the employee advised he would get the tacos. I informed him of what the gentalman, Jason, stated on the phone. The employee comes back to the window with the bag and stated "we put 6 tacos in the bag for you". I thanked him and I took the bag and left, not thinking I would need to check as they had forgot my order the first time through and this time the order had to be correct. When I returned home, I looked in the bag and what do you know there were only 5 tacos in the bag. I called the store and was extreemly upset with the employee, Jason, and asked to speak with the supervisor. The supervisor declined to provide his name. I requested an answer as to why the employee lied about the order. I was rudly interupted and told there was nothing he could do and I would have to call back in the morning. I do not want to call back in the morning, I just wanted what was promised to me over the phone.

                I am extremely upset with the way your employees & Managers handled the situation. This is not the first time the employees have forgotten a large portion of my meal. This has also happened on 4 separate occasions and the fact that the employees lied directly to my face at the window makes me question what other things are done by the employees / managers that the customers are not able to see. Taco Bell may wish to re-evaluate their leadership at this location.

                As stated above, I am extremely upset with the whole situation and will not be returning to the Taco Bell at this location due to the below poor customer service which was provided. The only thing I am requesting, is for Taco Bell to refund my money. I have attached a copy of the reciept for your records. If this store was on the television show Undercover Boss, every employee and manager that was working that shift would be fired.

                Please feel free to contact me at the number listed below, should you wish to discuss further.

                Kind Regards,

                Ryan Makowski
                [protected]

                taco bell location - 1859 w county road 419 oviedo, fl 32765

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                  • Updated by Rayn Makowski · Apr 26, 2019

                    I still have the Tacos because I believe the employees spit on my food. I also located the franchise owner and am sending a certified letter to him. I am a civil trial attorney and I have no reason to lie over 20 dollars.

                  • Updated by Rayn Makowski · Apr 26, 2019

                    I will not be responding to any more messages. I will be sending my letter to the franchise owner tomorrow via certified mail. I hope the employees and managers who were working that shift all get fired. I understand it must really be awful to work at Taco Bell, but you are in the customer service business and if you do not like your job then go learn a trade or go to college and get a better job. I hope you have a great rest of the night.

                  • Bu
                    buildere Apr 26, 2019

                    It is a shame that you are the one lying to get all your money refunded. Obviously you cannot afford to feed your family so you need to make up lies. You mistake not getting your way as rude. A taco kit only costs $2 or $3. Buy your own meat, and toppings and you can feed your family without lying to get a refund. Your family ate the meal and is not entitled to a full refund. You are only entitled to the food you did not get, that you paid for. I guess when you are on food stamps this is what you have to do when it is the end of the month and your food stamps run out. I understand that you must eat, but you can find cheaper alternatives rather than make up lies to get your food that you ate refunded. The reason they said that you can discuss this the next day is probably because they know that you have a habit of claiming that you did not get your whole order. You do this so often that they know you are lying. If you do this near the end of the month they know that you ran out of food stamp funds and must lie just to eat. Well while everyone must eat there are more honest ways to go around eating. Like get food within your budget. Spend your food stamps wisely so yo do not have to result to lying to get your meal refunded.

                    0 Votes
                  • Bu
                    buildere Apr 26, 2019

                    So you are adding more lies to the story. It is obvious that you are lying over $20. If you really were a civil law attorney you would be able to afford your meal and not make up lies to get a refund.

                    0 Votes
                  • Bu
                    buildere Apr 27, 2019

                    If they get fired then they will be like you jobless. Or maybe you think you are better then them because you have a law degree. Also why are you sending me private messages about how this incident made you so angry that you beat up your mother and she ended up in the hospital? I do not work in Taco. Bell liar. I am just saying you are wrong in your immature behavior. ASSuming that I work for Taco Bell when I have other responses on this site shows how immature you are. Then sending me a private message about how you beat up your own mother because they made you angry, badly enough to send her to the hospital is just wrong. If you do not have a job, then do NOT go to fast food joints. Instead go and make your own food. Also just because you were upset at Taco Bell does not give you a right to beat up your mother so badly that she is in the hospital. You sent me a private message saying that you beat up your mother so badly that you broke her arm and ribs. That she ended up in the hospital. You blamed your anger on Taco Bell. Why would you beat up your own mother so badly that she ended up hospitalized because you had an issue with Taco Bell? I would think someone as educated as you would know the difference between we and they. If I worked for the restaurant I would say we rather than they.

                    0 Votes

                  Taco Belltaco salad removed from menu

                  This happened in Midlothian Texas and Waxahachie Texas.
                  Please bring back the taco salad and the chicken taco rollups. The taco salad has been around for years and then one day it's just gone. I love to eat at Taco Bell but the menu has gotten slim. So many things that you bring out for a limited time and they should stay on the menu all the time.
                  Thank you

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                    • Updated by jmh! · Apr 26, 2019

                      The staff are wonderful though.

                    Taco Bellenchirito, meximelt

                    My husband & I went to taco bell to specifically get enchiritos. That is our favorite. We were told you no longer had them or meximelts. What's up with that? It doesn't make any sense beings you have the ingredients not to have the option of either one. I like the meximelt too. Also the bellbeefer that the other person mentioned too. It would a new thing now.
                    i

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                      Taco Bellld nac taco advertised on tv for only $1.00 and at taco bell charged $1.29.

                      My friend and I went to the Taco Bell in Fallon NV on 04/17/2019 and ordered the above LD Nac Taco and it is advertised for only $1.00 each, on the cravings menu .
                      and a couple of other things we also ordered Senior Drinks. We were charged $1.29 for each Ld Nac Taco. MY Order no.107, time 10:41;35AM, Cashier Sarah H

                      MY bill came to $3.85, with tax .
                      Taco bell # [protected] W. Williams Ave, Fallon NV 89406, [protected] .
                      Survey Code [protected] .

                      My friend asked the cashier about the amt. of the Ld Nac Taco and she said that she didn't know Why the difference in price on the menu and what Taco Bell was doing ?

                      Sandella R, Reed ( Sandy )

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                        Taco Bellenchiritos, meximelt

                        I'm not sure who is making the decisions about what food Taco Bell puts on there menu? Whoever it is should be fired and strung up by there fingernails!!!

                        WHO TOOK THE ENCHIRITO AND MEXIMELT OFF THE MENU????!!!

                        PUT THEM BACK OR I WILL NEVER GO TO TACO BELL AGAIN!

                        AND IF YOU COULD BRING BACK THE BELLBEEFER, TACO GRANDE, AND BEFFY TOSTADA FROM THE 1980's!!!

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                          • Bu
                            buildere Apr 25, 2019

                            I like how this little child is throwing a temper tantrum because they took his or her favorite food off the menu. Where are his or her parents?

                            -1 Votes
                          Apr 25, 2019

                          Taco Bell 1732 W Main St Salem VA — poor customers service by manager and employee

                          I have already submitted an online complaint with Taco Bell so I will not go too much into detail, but my...

                          Taco Bellcustomers service

                          The other day I went into this restaurant and I had to wait 5 minutes before someone waited on me! to top it off there was no one else in line with me, and the manager Matt (I am pretty sure is his name), and a female employee were talking to each other while looking at me! even worse Matt put his earbuds in his ears and stated listening to music right before i said "excuse me, can you help me?!!!" instead of acknowledging me he looked at me, turned his head, and put in his earbuds! not one time did he say hello or can i help you?!!! are these people here on drugs?!!! I will never be going back to this restaurant ever again!!! worst customers service!!!

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                            Taco Bellabout the service & food I received

                            I frequent Taco Bell several times a week. I visited the one at 4141 E 14 Mile Rd in Sterling Heights. I always get the #6 (2 Chalupas & a soft Taco with drink). But after receiving my order to go I got in my car and saw that it was a beef chalupa, I took it back inside and a different lady ( the one that prepared the chalupas) said, with a very mean hateful voice "Now -what's wrong with your food"? I said I wanted a chicken chalupa, she said "well you didn't say that, there will be an up-charge for that" I asked her (Did I do something to offend you? What is with the snotty attitude?) she then said to the cashier to charge me for that mistake. But the cashier didn't. When I returned to my car. I opened the bag only to find the chalupas was lightly wrapped, and when I picked the chalupa the whole thing (both of them) just fell apart in the car and on my clothes, Never have I been so infuriated & upset. When I returned to court, I was a mess. After all these years, never have I been treated this way, the lady was black (I also am black) It was store # 001439 .

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                              • Kn
                                kneelfist Apr 24, 2019

                                I would think that a lawyer would know how to order what he wanted properly. I would think that a lawyer would know how to open up a chalupa and eat it before spilling it on himself. Guess I was wrong.

                                0 Votes
                              Apr 21, 2019

                              Taco Bell — manager and employee

                              My son and I was there on 4 21 2019 and the place was ran with a bunch of people that didn't know what to do...

                              Taco Belltaco bell 017105

                              I stopped in at this Taco Bell listed above and I love your seasoned fries. They are always to perfection. But this was this one the first time I had gone to this one.
                              My fries that I ordered were old tasting and were wilted and not cripy like I have gotten at so many other stores.

                              If they would have really noticed the fries like this, these should have never been served to a customer.

                              Order #257665
                              4/20/2019 11:19am
                              They were yuckie...

                              Sincerely,

                              TDarby

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                                • Updated by darbs3 · Apr 21, 2019

                                  see above complaint

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