Taco Bell
reviews and complaints

I have had 2 episodes now where the employees were flat out making fun of me. I have an accent and the employee was mocking me in my face. Unexpectable. It was 10pm in March 31st. Sandy blonde longer haired guy wearing ball cap. Ridiculous to be disrespectful when I'm paying to come here.

Having just purchased 2-Salad Bowls (actual shell use to be the bowl) from Taco Bell today 03/31/2021 and it is truly unreasonable and unethical to have changed the way the Taco Salad Bowls are now made and still being charged the regular price without their actually not having a "Shell" in which to put the salad. Previously they used an actual Taco Bowl Shell and the salad being placed within. Really looks "funky", "Nasty". Looks as if a toddler made this salad . No more will I be going to purchase anything else from your establishment here in the 6420 Coventry Way, Clinton, Maryland Store or any other location . Why would any location be allowed to place a salad onto wax paper then putting it into a card board serving box and call it "TACO SALAD BOWL" without the bowl. The store manager can't even explain "Why" the change away from using taco shell.

On 3/29/2021 at 1:09am I ordered 4 crunch taco's with extra meat 2 of the taco's shells were broken in half and the tacos were extremely soggy. The nacho bellgrande had no tomatoes and the chips were soggy as well.

Order #315620
cashier Melissa

Respectfully,
Mary L. Johnson
6312 Pritchard Drive
Galloway, Ohio 43119
[protected]
[protected]@gmail.com

We went to the Taco Bell on Sunrise Blvd in Citrus Heights CA 3/23 around 6:30. Our bill came to $4.95. We handed the lady at the window a $5 bill. She told us she had no change for us. That sounds weird and shady to me. I know it's just 5 cents but if she does that to everyone she goes home with a nice bonus at the end of her shift. Debra Harms Taco Bell address:
7730 Sunrise Blvd
Citrus Heights, CA 95610
United States

Hello

I just went through the drive through at this Taco Bell this evening and ordered 5 hard shell tacos and 2 Bean and Cheese Burritos with no onions.
Once I got home and began to eat I noticed that in my Burrito there was a plastic glove mixed in the beans.
This is completely unacceptable and unsanitary. I'm not even sure if I actually consumed some plastic from the glove.
I called the location and spoke with Tila. She stated that that location was franchised and could not provide me a number of the corporate office or anyone in charges number. She only stated that she would have Carlos call me tomorrow.
I need to find out who or how can I speak to someone about this situation.
This has me very uncomfortable because I'm not sure how it got there or if it was eaten.
I am sick and distraught. This could be a threat to my health and also a choking hazard. Mentally this has put fear in my life now for eating at any fast food restaurant.

Note: I have tried many times to resize the photos I have to no avail. So if you have an email I can send them as well.

Thank You

Keya Harris
[protected]

I visited the Taco Bell at 1241 Standiford Ave, in Modesto CA on 3-17-21 at 5:58 am. I ordered breakfast and the attendant said that they weren't serving breakfast until 6:00 am. I responded and said that you know by the time I get up to the window it will be paste 6:00 am. Then they said that they were not serving eggs because they weren't ready. How says they serve breakfast at 6:00 am and not have it pre-paired at the time they say. Don't advertise breakfast if you can't do it. I will not go to this Taco Bell anymore for the way the attendant acted. They could of said that we will whip you some up or something. What happened to customer service? Customer used to be always right. Fast food in general is loosing it's flair.

I went to the Taco Bell on 3/13/21 at the address below @ 8:15 PM. My grandson and I stood at the counter for 10 minutes. At least 3 employees looked at us and didn't say a word. Not even "I'll be with you as soon as possible" Nothing. One was an older lady wearing glasses who came to the register right in front of us, got a slip of paper and ignored our presence completely and went back to what she's doing or pretended to be doing. We left and went to the Chick filet the next block down. They came out to the vehicle and greeted us like they wanted my business. I will not go to another Taco Bell.
Bernard Johnson
[protected]

Why did Taco Bell do away with the popular Mexican pizza. I have been ordering the Mexican pizza for many years and I'm very disappointed that you removed it from your menu. I live in New Orleans and we have a lot of delicious foods to choose from but nothing compares to the Mexican pizzas. When I'm in the drive through, I alway hear people before and after me order Mexican pizzas. I really miss this item! Please bring it back.

March 9, 2021 at the New Taco Bell drive thru - in Carlsbad, NM on Canal street. 6:00 pm MT The Employee takes our order which totals to $6.32... Employee proceeds to request if we'd like to round to $7.00 she states the extra money is toward a scholarship. At the window, I (the customer), start to inquire about the scholarship in which the employee hesitates to answer yet she removes her name tag. She then reassesses the total amount of the order... I continued to question her about the scholarship. She then tells me she's supposed to ask that way. There was no literature to verify what the scholarship was intended for besides the employee's pocket. Please help costumers from getting scammed. We, customers, honestly work hard for our money and would be willing to help students who need scholarships if it was factual not a fabricated scam. What a shameful act.

Closed pick up window despite saying it was till 10pm

Drive through didn't have any meat and offered steak. No other options. This was after placing my order 10 minutes earlier. App said food was ready and it wasn't

The staff needs to be either fired or handled.

Waste of my time and I want my money and gift cards for the incredible incompetent staff and horrible attitude and service and was not helpful or apologetic

March-8-2021

Girl was blonde who worked the drive through

Drove over 30 miles to get my favorite item... Tostadas... Extremely disappointed at the drive thru that tostadas were no longer on the menu! This is ridiculous! The so called stupid new items have taken the priority over the basic stand items that people really want! The company has lost yet another faithful customer! Bring back tostadas... Please!

Horrible service from the get go. Woman hands me my drink with my credit card wrapped in my receipt all at the same time and wonders why I can't get my hand around it. Dam near spills it in my car. I ordered a meal with 2 food items and asked for hot sauce. I was given 1 package. No napkins. The taco was okay but I think that they made the burrito the night before. This is not the first time at the Washington ave store. Next time I'll have to drive to the other one up the road. Maybe if they read this they can try a drive through experience for themselves and address this.

Mexican pizza was the only awesome thing you had in the menu! Bring it back. I will never go to a Taco Bell again unless it returns.

I am a long time customer at the city line avenue location in Philadelphia, Pa. Unfortunately on 2/23/21 the employee came to the pick up window with an attitude. She was very rude at the pick up window to all 4 of us waiting for our orders.
Not only did the wait take more than 15 minutes but they also gave me the wrong food and was very short with all of the customers at the pick up window. Highly dissatisfied.

Visited the Middletown, Delaware Taco Bell [drive thru only open]. Time of arrival: 2:15pm. Time we were finally able to leave the drive thru: 2:53pm. Yes, a 48 minute wait. Unacceptable. Drive thru attendant explained they had only 2 people working. Manager not on premises.

NO ICE AVAILABLE FOR DRINKS. Ordered 2 chicken quesades. One had no sauce, only cheese & chicken. Other one had large wedge section of sandwich without anything inside. Wanted a chicken quesarito, they didn't have any.

Tried to obtain contact info on Taco Bell website. Page said it's under repair, no contact info available.

Also on their website, I tried to find the contact info on the Middletown, Delaware location. The Taco Bell website said there was no Middletown, Delaware location. It also said there were NO Delaware locations as well!

Tried the website again later that night, it was even worse, saying they have too many people accessing the site, and I should try later!

Gee, is there any reasons left, to suggest I should visit a Taco Bell again?

My wife just went to taco bell and order 3 taco supreme, 2 regular tacos, 1 bean burrito and chips and cheese. When wife got handed bag and started looking to make sure all items were in the bag. The girl open window and told my wife it's all there with a snide remark. When wife gets home it wasn't all there. No bean burrito and no chips and cheese so she goes back up there to get order. In meantime I open my taco supreme there is 2 pieces of tomato no cheese and and very little sour cream. On all three. I called her to have them remake. She returned with bean burrito and chips and cheese. They told her that they had to have food back. So now I go up there. They would not refund my money said they could remake food. As I was waiting there were talking about me and my wife and I could hear them saying I hope that we never come back this isn't the first time I had had problems with this store. I live.03 miles from this store. I have lived in this neighborhood all my life. Then when I get home there is only two tacos in the bag. We spent almost 20.00 dollars on food that now I am scared to eat. The excuse the manager gave me was they are all new employees. I am sorry to say that this is no excuse and I will never visit that store again.

I went to the Seaside CA Taco Bell ordered 6 chalupa's supremes. Three without tomatoes these 3 meat were not seasoned, no sour cream, very little lettuce, some kind of white cheese. For $25.00 your products are a rip off you should be ashamed for trying to pass this off. Debbie Vaughn

My name is Brian Nagel, a continual patron of the Hartford W.I., taco bell. I order online, as I am a disabled combat vet. My orders are delivered through Door dash.

Starting late last year, 2020, I started receiving my burritos which I ordered from Taco Bell with certain items, including red sauce, missing the red sauce. I did not want to start a fuss, bit when it continued to happen, over and over again, I said their has to be something wrong here.

Fast forward to today, Thursday January 28th, 2021, and your story continues to provide burritos without red sauce, even when asked, and paid for.

I contacted the Hartford restaurant, at approximately 8:27pm, and spoke with Tyler Kolter, who stated he was the district manager. He offered to provide me with a meal for all the troubles, and stated for the past several months he has been dealing with new employees, and training. I advised him that this had been going on for a far greater time than the past 2 months, and with that, he was silent. I asked to speak with his regional manager, and with that, he said he was right beside him. I doubted his claim, as Tyler was not being honest with me from the start of our conversation.

I am asking that Taco Bell look into this matter, get back to me, and have an honest conversation with lying managers.

I asked the person in the drive through for a #5 with no sour cream, I received a broken, soggy taco with about 1/4 of sour cream ALL over it like a toddler had made the taco, the Nachos also had sour cream in the middle also, a 1/4 cup and more to the right side that had clearly been scooped away, but left a layer of sour cream on most of the chips, it had about 2 tablespoons of beef off to the side and the rest had refried beans that were crusty throughout. This is the second time this has happened at this location (which is about 6 miles from my house), I did not go back to complain as I'm home for the night and it's freezing cold outside, so I'm not going to bundle up to go complain. Instead I will talk to them tomorrow, but if they don't refund my purchase I'll never go back. The one closer to my house is much better service, and putting the order together with fresh beans. I worked for Taco Bell in high school and never would have sent anything out to a customer like this.

Today I ordered 4 regular hard beef tacos from the drive through. When I got home the shells were soft, broken, soggy, and very little filling. This is the 2nd time I ordered from this location with the same problem.

I used to visit this location every sunday the staff knew me and what I usually order. I never had a problem with the product. The staff cared about the customers and well being, with this new staff customer service and quality of product is not important.

This is the 2nd time this has happened to me I will no longer visit this location.