To Whom It May Concern,
I am a frequent patron of the Taco Bell located at 1859 W County Road 419, Oviedo, FL 32766. I went to the store today April 26, 2019 around 6:30 P.M to bring food home for my family. I ordered 2 mexican pizzas and a Grande Meal with 5 hard and 5 soft tacos. I proceeded to the drive through window and paid for my order. The gentelman at the window provided me with my bag not even asking me if I needed anything extra. I asked if fire packets were included in the bag. He responded "yes, everything is in the bag", I looked and saw the sauce and proceeded home (approximatly 20 min away). When I arrived home, I noticed only the soft tacos were in the bag. I called the store and the gentleman, (Jason), advised I could come back to the store to get the tacos. I informed him that I lived approximatly 20 min away and it was in the middle of rush hour. He advised he would compensate me for my wasted time & gas used to return to the store by providing me with a free taco or two. I dorve the entire way back to the store and wated another 10 min to get back through the drive through line. When I reached the window the employee advised he would get the tacos. I informed him of what the gentalman, Jason, stated on the phone. The employee comes back to the window with the bag and stated "we put 6 tacos in the bag for you". I thanked him and I took the bag and left, not thinking I would need to check as they had forgot my order the first time through and this time the order had to be correct. When I returned home, I looked in the bag and what do you know there were only 5 tacos in the bag. I called the store and was extreemly upset with the employee, Jason, and asked to speak with the supervisor. The supervisor declined to provide his name. I requested an answer as to why the employee lied about the order. I was rudly interupted and told there was nothing he could do and I would have to call back in the morning. I do not want to call back in the morning, I just wanted what was promised to me over the phone.
I am extremely upset with the way your employees & Managers handled the situation. This is not the first time the employees have forgotten a large portion of my meal. This has also happened on 4 separate occasions and the fact that the employees lied directly to my face at the window makes me question what other things are done by the employees / managers that the customers are not able to see. Taco Bell may wish to re-evaluate their leadership at this location.
As stated above, I am extremely upset with the whole situation and will not be returning to the Taco Bell at this location due to the below poor customer service which was provided. The only thing I am requesting, is for Taco Bell to refund my money. I have attached a copy of the reciept for your records. If this store was on the television show Undercover Boss, every employee and manager that was working that shift would be fired.
Please feel free to contact me at the number listed below, should you wish to discuss further.