Poor work environment
Date of incident september 19, 2020 at 10:00 am While I working at this job I have realized that due to a certain fact that my manager has three daughter that work at sonic, I was targeted by one of his daughters who does not like me thus, suddenly I had been cut from carhoping and was only able to do fountain, she had made me do the chores no on else liked...
Read full review of Sonic Drive-InDrive through experience and call to the restaurant
We arrived at the 741 Rainier Ave S, Renton, Wa 98057 location at ~8:15pm on 9/9/2020. After about 2-3 minutes of waiting, we briefly heard a female Sonic employee, say "did you say you wanted, oops sorry." We could hear that she corrected her mistake as she then rolled her conversation over to the vehicle to our right, repeating the same question, to...
Read full review of Sonic Drive-InThey don't pay attention to what I order I'm allergic to cheese and I keep asking for no cheese but continue to get cheese
I'm allergic cheese I can get really sick they continue to put cheese after I tell them time and time again no cheese this is happened about 5 times in the last month do I just stop going to sonic, I love sonic but not enough to get really sick I have called them to complain every single time they just apologize and ask me to bring the food back to exchange...
Read full review of Sonic Drive-InService and product
This is the response I got from the team a very generic response. The location rainsville Alabama On Aug 26, 2020, at 3:32 PM, "[protected]@sonicdrivein.com" wrote: Image Recently you requested personal assistance from our support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you Response...
Read full review of Sonic Drive-InCustomer service
Receipt 245 - August 23, 2020 - 12:47pm - 4260 West Flamingo Road, Las Vegas, NV 89103 Good morning, I'm writing in to complain about the level of service I received while in Las Vegas over this past weekend. I treated a group of cheerleaders to lunch and they'd chosen to eat at Sonic. When I ordered the food for the girls, the order taker was extremely...
Service
Order a bag of ice at 3:05 p.m. at 3:15 it appeared on the screen at 3:30 still haven't received my ice. But both cars on the side of me order and received there food and left. I ask the young lady who pass me I still waiting on my ice. Oh I will get never came back so I left. The service suck. Call store 15 times no on answer phone. I will never visits that store again.
Service and ultimate meat and cheese breakfast burrito
At around 10:00 am on 8/24/2020 I arrived at 1312 Wabash Springfield, IL 62704. The vehicle ahead of me was waiting at least 5 minutes to be waited on. I yelled at him and asked if anyone was going to wait on him. He yelled back they have him on hold. They must of heard the conversation cause they finally acknowledged him. He told them forget it, he'll go...
Read full review of Sonic Drive-InNo gravy
Is there a reason you fools took gravy off the menu when ordering the chicken finger combo? That was the only good thing about that combo. I'll take my business to canes and chic fil a now instead. #ripoff 😡😡😡
Cashier/order taker
Seems like girls first day on the register with absolutely no help or training!! Stall #11 at 3 55 pm on a sunday. She knew nothing about the menu and has a terrible attitude. I do not know the girls name. I haven't even received my order yet but the ordering process was ridiculous!!! When the food did show up it was cold and took the waitress 3 trips back and forth to accumulate the whole order.
Read full review of Sonic Drive-InFood was disgusting!!!
I used my Sonic app to place my order at 715 Center Drive Lansing, KS 66043 Phone number [protected] Check # 219 Reference ID [protected] I ordered combo double bacon cheese burger Large onion ring Rt 44 Unsweet Tea 2 Corn dogs 4 mustard packets The burger was not editable, the patties are dry and shriveled up and cold, the cheese was not melted and the...
Read full review of Sonic Drive-InRestaurant
I placed an order through the sonic app on 08/03 and was charged for the meal but no meal. The manager at the store informs me that I would have to call customer service in order to receive a refund. Ok, I'm mad as hell!! How the hell can they not refund or honor a meal ordered through their app. Needless to say, I called the # and was advised that I would...
Read full review of Sonic Drive-InComplaining about the wait time waited 45 minutes
On 7/19/2020 visited the Sonic in Cheyenne Wyoming on South Greeley Highway at 7 p.m. There's only two people working I waited 45 minutes for 3 shakes I wanted Sonic Blast didn't have them, I feel bad for the employees they did their best they were very friendly just the way it was very horrible I didn't want to leave to go somewhere else because it wa...
Read full review of Sonic Drive-InService
I went to the store in idaho falls off of yellowstone highway. Parked at a stall, decided what I wanted, pushed the button. Sat and played on my phone for 10-20 min. Nobody [censored]ing talked to me!!! When I looked over I noticed the button cycled back to the screen "push the button when you are ready to order" [censored] that! I'm not waiting if you won't even talk...
Read full review of Sonic Drive-InShake wrong
After mobile order Was told sundae machine was broken So only could have shake was given wrong shake twice had to throw it away not sure what was wrong but I am very unhappy I told manager would have appreciated if she made sure it was correct once I complained she did not take the tome or effort
Waiting
In newton Kansas we ordered at the standing stations. We were waiting over 20 minutes just for then to answer after we pushed the button. After they finally answered they walked passed us and helped everyone else and once the finally order it took another 20 minutes just for us to get ice cream cones. After they kept walking passed us seeing us stand there they didn't ask us if we were waiting. It's like they didn't care or didn't want to help.
Customer service
Yesterday I had the misfortune to go to the sonic on north green oaks in arlington, tx. I have been a very frequent customer there and go multiple times a week, I always order a route 44 cherry limeade with xtra cherry and xtra lime (the way you used to make it, not the anemic way it is made now). I turned in my usual order and paid on the screen with my...
Read full review of Sonic Drive-InI asked for a large strawberry milkshake and I didn't get it I got foam type of shake with no strawberries and no ice cream
June 9th I went to Sonic in Calhoun Mississippi my receipt is number 309.I ordered a large strawberry milkshake for $5.59 I ordered a medium lime Cherry Frozen limeade for $3.29 now half price for $1.65, I got a free watermelon Red Bull slushie for $3.99 and then they took the $3.99 off so it was free.I drove away drinking one of my slushies going to eat...
Read full review of Sonic Drive-InThe fact we had molded fries, and messed up an almost $60 order.
My mother in law, her friend, and 7 kids went to the Sonic here in Huntsville, Arkansas. They spent about $57, and had told me two kids meals were wrong, and my mother in law's order was wrong as well. And there were molded French fries with my kids' food. I had called the sonic and told them, but the woman got rude with me and insisted that their fries were brand new.
Customer service
In Abq., I go to the one at San Mateo/McLeod. I try to order from the patio when someone comes out and says I need to use one of the car ports to order. 5-29-20 Two days later, I go to the one at Central/San Pedro. I try ordering from one of the car ports. The lady refuses to take my order because I am on foot, and because I do not have the phone app. I...
Read full review of Sonic Drive-InCheck 358 at sonic store on dell range cheyenne, wyoming.
On May 30 2020 at 434 pm my wife and daughter went to the Sonic to get something for dinner. Upon their arrival back to the house, they discovered that the order was wrong. The Hamburgers were just sloppy and the first thing I asked was were they busy! My wife and daughter said they were not, I asked the girls to go back and make sure they had the right...
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