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Sonic Drive-In
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1.3 3 Reviews 1804 Complaints
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Sonic Drive-In Complaints 1804

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12:00 am EDT

Sonic Drive-In poor quality food!

I ordered a Chicken club toaster from the sonic in Aztec New Mexico and halfway through eating it I noticed that only the outer edge was cooked, the rest was completely raw, in fact my husband said it looked transparent! When I called to tell them the manager Monica offered to replace my sandwich (yeah right) or give me a store credit, but I told I would not be returning she then asked what I wanted her to do about it and I said I just figured I would tell her so she didn't keep putting them out and that was the extent of the conversation. I have kept the sandwich however just in case I get sick...

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K. Mounce
Harrison, US
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Mar 04, 2013 1:44 pm EST

I am disappointed at the change made to the onion rings. Evidently the batter has been changed for the worse. The Sonic at Harrison AR is the greatest and I have no complaints other than the above.

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bobby fulbright
Lubbock, US
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Sep 29, 2009 8:25 pm EDT

i not mad, just disappointed the way the was

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bobby fulbright
Lubbock, US
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Sep 29, 2009 8:23 pm EDT

we ate at the sonic @ 101 n. university in lubbock texas. the food we got was a mess, they wasn't hardly any lettuce. the tomato was in the bottom of the bag, not on the burger. we eat at sonic alot, but will not be going to this anymore. thank you for your time. bobby fulbight- nellful@yahoo.com

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M
12:00 am EDT

Sonic Drive-In vulgar managmet

Until about 2 weeks ago my minor child was employed at a location in Plano Texas. This location is owned by dennis clark.There is an employee at this location in management "she is a crew leader" she believes it is ok as she sees this behavior from her manager to yell, scream, and cuss at the associates under her. When my son informed me of this behavior I approached the ast manager and asked him to please inform the crew leader in question this behavior was not acceptable. The result the behavior grew worse. Since the store manager was on vacation we contacted the dm. We had a meeting with the dm who informed us the crew leader admitted her behavior and was told that behavior was not to continue.

The next day my son was written up twice for things that 2 weeks before by the very crew leader he complained about. When the manager returned he was fired. I have tried on numerous occasions to speak with someone higher up the chain but Dennis Clark refuses to return my call. But wait it gets better. I went to pick up my sons check .When the manager handed me the check asked her to please let her crew leader know that coming to my job and telling lies about me to management would not do her any good and to please ask her to stop "she was there in sonic uniform" The manager "I have no control over her". I informer her I would be filing complaints against her, the crew leader and sonic corp with the eeoc and the labor board. As i walked to my car "by the way i have this recorded" she turned to an elderly couple and said "I fireedf her son he had 3 write ups when I got back what was I supposed to do?" She had no right to tell anyone about that. And by thew way the crew leader who yells screams and cusses and admits her behavior to the dm still has a job. So beware people this is how sonic drive in treats its employees.

I want to speak to the owner of this location.

Customer service number [protected]

Or [protected]

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srchng4care
garland, US
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May 13, 2011 4:45 pm EDT
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hacked off... i would go down there and tell that little ### off! especially if she was messing with my kids id shut that whole mother f-ing place down and tell that little ho to pick a corner and start making me some money!

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Popcorn chicken lover
Plano, US
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May 06, 2011 3:32 am EDT

Just recently I was informed that sonic was going to stop selling popcorn chicken. I believe this is the stupidest thing I have ever heard. I am a former employee of sonic in Plano, TX and I know firsthand how much popcorn chicken they sell. For them to even consider getting rid of their popcorn chicken is ridiculous. I think someone needs to step in and stop this from happening. I believe that if enough people agree to this then they will keep the popcorn chicken. So if you are a popcorn chicken love like I am the stand up and let your voice be heard. Denis clack will not take our popcorn chicken from us!

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TexasSuzie
Fort Worth, US
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Aug 04, 2010 10:17 pm EDT

The franchise owned by Dennis Clark has a history of rewarding bad behavior. I have personal knowledge of managers who have been re-hired after they were dismissed for theft and for sexual harrassment. It is a running joke among the managers that the only way to get fired is to "kill someone" but that you would probably get re-hired soon anyway. There are some good store managers but they don't usually stay around for long because they can't stand the negative environment.

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Hacked off in Texas
Sherman, US
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Jan 11, 2009 9:57 pm EST

Looks to me like this is happening in ALL of the Sonics. In Sherman, Texas, at the Town Center location, they allowed a 17 year old girl still in high school to become an assistant manager and turned over the evening shift to her. Since then, the problems have escalated. I have three adult children working at this location, and two of them on this particular shift. This girl is black, and has begun making comments about how she hates whites, and that there should be more "N"s there, and has begun an all out attack on my kids. She yells, screams, cusses and gets in their faces on a daily basis. She has recruited one of the cooks at night (a young black boy) to join her in her abuse. They have called my daughter a "ho" and a "b***h", among other vulgar words. She gives away food on a nightly basis, and pockets the money from other food orders that come in. When the matter was brought to the attention of one of the co-owners, he called the ones making the complaints liars, and took the other girl's side. What does it take to get Sonic corporation to get a grip on their franchises, and make sure they are run the way a professional corporation should be run? The situation in Sherman is going to come down to a white/black riot if something is not done. Even the threat of a lawsuit does nothing to wake these idiots up!

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sara
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Nov 08, 2008 12:31 am EST

i am a current employee at sonic every since i was 16 i was a manager and had to move i move into a town in ky. and started to carhop as i had manager skills i know what people are doing when they recall tickets i myself never done it but i have cought people doing it what they do is have the carhop scan the order take it out and the customers complain they usually get free food the manager waits til the carhop counts down and leave then recalls ticket and while still having the carhops money cancels the ticket and takes money every sonic i have worked at has done this i really hate it i just dont know who else i should tell especially when the general managers doing it. what else i just got off work not to long ago when earlier i made over 60$ i know i did in tips i usually keep it seperate we had a complaint on a 30$ order well the customer didnt pay the ticket wasnt cancelled and i had to pay that out of my tips which brought me to interest that the managers is pocketing what money i made out of hard work.

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Timothy Mendoza
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Oct 31, 2008 12:08 pm EDT

I COMPLETELY DISAGREE WITH THIS. NOT EVERY SONIC DRIVE-IN IS THE SAME. I'VE BEEN WORKING FOR SONIC FOR 2 1/2 YRS NOW. AND I'M STILL A REGULAR EMPLOYEE & I DO NOT GET TREATED HORRIBLY.

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will r
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Aug 30, 2008 12:00 am EDT

i rescently had a run-in with an employee regarding me smoking cigarettes on the padio. I was not completely aware of the ordinance regarding such but there was no info posted anywhere except a no-smoking sign the ended up pointing out to me. an employee began yelling at me when i questioned his demands and he ended up personally insulting me. the manager wasn't any better either. so im fixing to complain but im not exactly sure where or who to complain to.

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BobbieJoe
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Aug 02, 2007 5:04 pm EDT

I am sorry about what happened to your son. It was obviously unfair and very unprofessional. But please understand that just because that sonic is like that, doesn't mean all are. My husband is a managing partner in Florida and his employee relationships are very important at his store and his partners stores.

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Jerry Stover
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Jul 25, 2007 9:23 am EDT

I've owned 5 fast food franchises and unfortunately, some instances of cussing will occur. Having "mommy" go to your job to talk to your manager isn't the way to handle the situation. If you are old enough to work, then you are old enough to attempt to resolve the situation yourself. The employee should have asked to discuss the issue with the manager themselves. If they do not like the results they can then either go to the DM themselves, file a complaint or simply resign. I'm sure they could find another job comparable with their position at Sonic easily. There are many fast food franchises in the area looking for entry level employment. Anyway mom, your kids are hearing a lot more cussing at school and after school with their friends then they are at Sonic. Let them work out their own problems or they won't be ready to stand up for themselves when they need to.

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GLORIA NEEDY
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Jul 15, 2007 7:49 pm EDT

I am a member of pogo.com i have been trying to play texas holden all day i have had all my tokens taken and have been elimated in every game today due to the flaws in the game. I have lost 60000 to 70000 tokens from my account for no reason and i am very upset, other people on pogo are having the same trouble.

ComplaintsBoard
J
12:00 am EDT

Sonic Drive-In rude customer service

My family and I always go to sonic drive in after baseball games every week. Well not after the way the so called manager treated me in front of 2 young kids ages 3 and 7. I set in the drive thru line ready to order for 10 minutes when they finally came on the speaker and ask for my order I told them they were laughing and joking around so much they didn't even hear my order so they had to ask me again once again I told the young girl my order, when I got to the window to pay for it I set their another 15 minutes for a small sprite and a cold coffee when they gave me my drinks they were wrong I gave them back and ask for what I had ordered the manager at the window told me that if I would speak up then maybe they would have got my order correct. I was speaking loud and clear if they would have been doing their job and not cutting up at work then maybe they would have heard what I said. Well I finally got my drinks and I was pulling around the building the manager ran out the side door yelled and cussed at me. So needless to say I had my kids with me and she needs to be grateful for that. I have told everybody of my experience I had there and I will never eat there again. I called corporate and all they did was give the lady that cussed me out my phone number and she called the next day and was rude and hung up on me.

This was st sonic in canton, north carolina.

Thanks,
Mrs. Green.

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Peggie Trousdale
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May 29, 2007 1:50 pm EDT

I went to Sonic on Avalon Ave in Muscle Shoals, Alabama. The person answering the call was very smart talking and very unfriendly. One of the items I ordered was the Root Beer Float special and I was charged $1.89. I did not call back because of the rudeness of the person. The music was so loud and blearing that I had to repeat the order 3 times. I told the girl who brought the order that it needed to be turned down, but had no response to it yo my suggestion.

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sonic Drive-In attendant never returned with my change

My neighbor and I went to the drive-in window at the sonice in trinity, texas and ordered three (3)
Chocolate brownie blasts, which came to $7.11.

I paid with a $20.00 bill and the attendant brought the three blasts but turned and left the window while my neighbor and I were trying to get the blasts in the car without spilling them all over the front seat...needless to say, the attendant never returned with my change. When I returned home and realized what had happened I called and was told she had already gone home but her register came up short. I spoke to another attendant the next day and was told the same thing but she would have the manager call me. Needless to say, he has not called me yet and I am out $13.00. They have ways, here in trinity to get around things like this so may I ask for the main office of Sonic drive-ins so I may make
My complaint there? Any help would be appreciated.

I am a retired 80 year old lady on a limited income and this should not have been.

Thank you, anyone, who can offer a suggtestion to help me with this or just help me find the address or e-mail address to sonic's main division.

Thank you for listening,
Betty Pinkston.

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Dujhtdghtefhjj
Nashville, US
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Apr 14, 2024 6:32 am EDT

You have quit serving toast and gravy with the chicken dinner. That and the wacky pack no longer offering a grilled cheese is about to lose me as a customer.

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Kara Richards
US
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Dec 16, 2023 10:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am absolutely 💯 mad that they stopped serving the gravy. That was my favorite thing from sonic. If I wanted to dip them I'd just order the popcorn chicken.

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Angel Adkins
US
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Oct 22, 2023 11:51 pm EDT
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Refused to fill coupon.

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Beth AA
US
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Sep 10, 2023 2:27 am EDT
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9/3/23 12:24 pm

Sausage breakfast burrito Overdone eggs not cooked with sausage very little cheese.

ref/seq # [protected]

4922 Barksdale Blvd

Bossier City, LA 71112

United States

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Marion Gawne
Tucson', US
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Aug 19, 2023 10:24 pm EDT

Hi just a little disappointed I have your app and there was a deal on foot long corny dogs but the buns were frozen and also your small wonderful Shake's were on special and they didn't have that size cup so we didn't get those awsome Shake's or your delishous corny dogs bummber our mouths left crying ! This happened on August 9th 2023 at 7:45 pm

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Cincycrush
Batavia, US
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Aug 19, 2023 9:26 am EDT

On Sunday august 13 at approx 11:10AM, My family ordered the new 7 piece buffalo chicken dip bites and other items to go. All items were correct except the bites. We received popcorn chicken with buffalo sauce pored on top. We live 20 minutes away and all the other food would have went cold so it wasn’t worth returning.

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Abbyfosho
Florence, US
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Jul 17, 2023 9:07 am EDT

You should really do something about the day manger selling pills on the job site . Karma was the name she gave me when i asked her . Its really unprofessional and also illegal.

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Gina Perry
US
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Jul 18, 2023 3:40 am EDT
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Poor management skills. Under staff at all times

You hapve management put 2 ppl on evening shift. I'm sure your suppose to have 5 employees on the floor at all times.. jackson co sonic should be shut down if you can't get employees.. the employees are over worked n rude..

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Fred cooper
Fayetteville, US
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Jul 11, 2023 5:06 am EDT

Just want gift card and go to different so onic

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Ariel Clowney
Trenton, US
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Jul 05, 2023 11:49 pm EDT

They made the wrong drink, and made a big deal over correcting it. (Check #795115) drive thru 716

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About Sonic Drive-In

Screenshot Sonic Drive-In
Sonic Drive-In is a fast-food chain known for its drive-in format and carhop service. Customers can order from a variety of burgers, hot dogs, and sandwiches, alongside signature slushes, milkshakes, and sides. The menu also includes breakfast items. Sonic emphasizes quick service and a nostalgic dining experience.
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Overview of Sonic Drive-In complaint handling

Sonic Drive-In reviews first appeared on Complaints Board on Aug 18, 2006. The latest review milkshake/glass in it was posted on Aug 25, 2024. The latest complaint harassment was resolved on May 11, 2019. Sonic Drive-In has an average consumer rating of 1 stars from 1807 reviews. Sonic Drive-In has resolved 122 complaints.
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  1. Sonic Drive-In Contacts

  2. Sonic Drive-In phone numbers
    +1 (866) 657-6642
    +1 (866) 657-6642
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  3. Sonic Drive-In emails
  4. Sonic Drive-In address
    300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
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