Sonic Drive-In
reviews and complaints

This past Tuesday, September 27th 2022, around 11 or 12:00 noon we went through drive thru and The manager Stephanie was so blitzed out of her mind that she kept mumbling on the speaker and slurring her words. She didn’t repeat the order to us but as we said what we wanted she said it back to us. Anyhow it should’ve been like a $20-$30 order but we get to the window and we give her a $50 bill and she gave us $9 back. I asked for the receipt and she didn’t give it to us and she was stumbling around dumping drinks and could barely hold her eyes open. We get our food and it looked like maybe $10 worth of food in there and NONE of it was correct or what we had ordered. I just drove off cause she wouldn’t have told the truth anyways. We were regulars here but not so sure about that anymore. I don’t want my grand kids seeing anyone high like that anymore than they already have to here in Portsmouth Ohio. I went back later after it was Amanda the manager there on shift and she was very friendly and understanding and at least made our order correctly. Thank you Amanda

On Set 24,2022 at 10;33pm We went to the Sonic at 3081 College Park Dr, Conroe Texas 77384, we just left the ER Hosp and we were starving so we went to this Sonic RECIEPT#841 AMOUNT $20.98, we waited for our food, and notice that the SUV next to us order, then the server took a bag of food ,the lady open it up then the other server Antonio i believe told him you are giving the wrong food, here is her food, Antonio turn around walk inside with my food, got a fresh bag, tried to deliver my food that the lady touch to me, I told him noway that lady went through the bag, he snatch it out of my hand ,went inside 13 min later came out with the same Damn food just another fresh bag. I told him i need the receipt he said oh I'm bad, gave me my receipt and I left.

Reall you were trying to pass my food I order to another lady, let her go through it and you knew it was a mistake then you handed back to me.

WOULD YOU HAVE EATEN IT LIKE THAT.

NO-WAY

Sept 24 1117am ordered food at a stall and finally got it about 15 minutes later I ask the lady if I could have ketchup and salt she said ketchup u got I can get u salt well needless to say no ketchup and hey I'm not one to gripe but last time I went to the ft oglethorpe location about 2 months ago I pushed button and ask for the same salt and ketchup they said we will get it to u 20 minutes later I left I only have an hour for lunch.rediculas!

I have never had such an awful experience at any food restaurant. First waited in the stalls, but after the entire drive-through lane had been gone through and we hadn't even given our order yet, I switched to the drive-thru.

Gave my order, asking for a combo chicken slinger with large tots and a shake. And then a popcorn chicken side and another shake. Got to the window and after waiting a bit, someone finally arrived to take payment and gave us the receipt. First off, I think the prices are a little ridiculous, but regardless, they got our order totally messed up! First, they gave us the shakes, which was size medium instead of small (but charged for a medium,) then gave popcorn chicken, then gave me tots covered in nacho cheese! I told the person that I didn't order that.

I said my entire order again, and they were still confused. She left to go speak to someone else and then told me to pull forward out of the drive-thru. One of the older workers came over and I wrote down my order and talked through it while showing her. She said, okay, so you need the tots. I said yes, and the chicken sandwich. She said I'd have to pay for a sandwich, to which I said, we already paid and this is getting ridiculous. She proceeded to accuse me for not telling them I wanted a chicken sandwich at the menu, and that it wasn't on the receipt, and so if I wanted a chicken sandwich, I'd have to pay for it.

I asked for them to waive the chicken sandwich fee due to the completely incorrect order. The worker blamed me for not telling them at the menu since the receipt didn't have it; but I did tell them at the menu and it's there fault the receipt didn't have it! The worker argued with me, rolling her eyes, and giving a very snotty and sassy attitude. She also said she needed to speak with her manager, but then later said she couldn't do anything because the manager wasn't there. So... one way or other, she lied!

I finally gave up and said, forget the sandwich and just bring us the tots. She did, practically tossing them at us, with the sandwich, and storming away without another look.

And that's not even the worst of it! The tots were not fully cooked and the sandwich was covered and slopped around in mayo! It was the worst fast food meal and service I've ever had. I will not ever go to sonic again. They use to be great shakes and fun service and quick, now they over-charge for poor quality, awful service, and take forever and don't give a damn about anyone. Clearly, since there's so many negative reviews and yet no change.

The Mount Juliet location stops serving ice cream at 7:30 or 8:00 pm. I have tried to go on my lunch break several times and I'm always told that the ice cream machine has already been shut down for the night. Sonic is famous for their ice cream so why would they shut the ice cream machine down before they close. I don't really care for their food that much it tastes like everything is cooked in the same Grease so when I come I only come to get ice cream. After being told that about 5 or 6 times I stopped coming on my lunch break. Just tried to come again today and was told the same thing at 8:00 p.m. I came to Sonic and the ice cream machine has already been shut down for the night. They should close the whole restaurant if they're going to stop serving ice cream.

Well I'm not sure filing a complaint does any good at all considering the number of unresolved complaints. But I just today discovered that you're advertised 1/2 price drinks through the app is a rip-off and my bank can prove it. When I order drinks through the Sonic app I am getting double & sometimes triple charged for one order. Bank confirms identical charges come through at the same time to the second. What do you plan to do about it?

Sincerely

Steven Grosch

Please refer to incident #[protected]. On Thursday September 15, 2022, at round 10:15 PM I went to the drive through at the Waldorf, MD location. The person taking the order was rude so when he approached to take my money ($20) I mentioned to him that he “wasn’t very nice…” He handed me my drinks, said "well I couldn't hear you..." threw his hands up and walked away. I asked for my money back and he walked into the store and closed the door. My fiancé and I went the front of the store to speak with a manager, but the door was locked. We went back to the drive-up window and asked to speak to a manager and to have my money returned. Two other male employees walk out of the store, one of them shoved my fiancé in his chest and the other was banishing a machete. My fiancé and I are both 60 years old and no match for these guys. We left the store because we were now afraid for my life. we called back within 15 minutes of leaving the store and asked about my money ($20). We were that told, by someone who claimed he was the manager “... you'll get your money when you start acting like a human being..."When we reported the incident, because we was in fair for my life, I begged the representative to not give anyone in the local store my number and that I needed a call back from a district manager. On Friday September 16 at 8:13 AM I received a call that started like this “... I am calling from Sonic…” I asked her name and job title to which she responded “my name is Nay and I am a representative for the manager..." Her phone number is [protected]. I ended the conversation 2 and she call me back-to-back at 8:23 AM and 8:24 AM. She was very patronizing, and I felt threaten and intimidated. She kept asking me '... you gonna come get your money...?"The last time that she called me she said"... Faith Dutch - that is your name, right?" In mincing manner – I believe she wanted to make a point to let me know that she knew my name even though I asked that my name not be provided. I am not in constant fair that one of them will come to my house and attack me. I was told that someone would call back within 24 hours and it has now been 5 days and I have not received a call back.

This location has lost a lot of customers throuout the years

because of their service they have

This is the problems they have

1. most of the ordering panels are broken

2. The service is real bad waiting time to places an order alone is 15-20 minutes

3. Very rude services

4. Waited 15 min at the drive Thru with no answer so I decidedt To ask if it was open still no response .. So I approach the window to place the order and was turned away for 2 drinks by Travis the MANAGER!.. 😡

This is the worst sonic service I’ve been to

there hardly no customers or they simply drive away

There is no sign of life in there

What a shame cuz I Love Sonic Drive-In 😢

I've frequented the Sonic @ 2320 E. Bearss Ave. Tampa Fl 33549. The drive thru service is always slow and at least 7 times they've told me they had no ice cream. I then went to an alt location @ 1915 E. Fowler Ave. Tampa Fl 33612, which I've never had an issue with nor have they ever no had ice cream. So I've come to the conclusion it must be poor management at the Bearss location

Very Disappointed

Patrick Galipeau

[protected]@yahoo.com

Store # 1649 Check 766 Canton Texas 75103

September 16, 2022 Amt 15.10

This restaurant customer service and management was terrible ordered 2 meals one a double burger which I returned due to being to dry over cooked. Waitress stated have to recook a new burger. Called manager he stated quality of meat is bad. Then why you serving this kind of meat he stated most people do not complain.

We ate outside the cleanliness of the outside restaurant was disgusting bird [censored] on tables, dust and parking lot disgusting with dirt and debri in including outside condition of buildings.

The manager did not offer any kind of apologies.

I do not know who owns this franchise but it need’s to be closed for sanitary conditions, including no outside trash barrels on property,

poor quality products.

I went to Sonic in Kennett, MO and places my order around 3:30pm through the Sonic app that I have attached the receipt from my transaction history in the pictures below along with pictures of the kids meals I purchased. The wait time at the Kennett, MO Sonic was entirely too long for them to bring out old food. The chicken strips in the kids meal was so hard my 1 year old grand son could not bite them. They were also dark in color. The French fries were stale in both kids meals and the hamburger and bun was hard and dry.

i was at our local Sonic last night. I waited in the drive-thru for quite some time until I was waited on. Then, when I got my food it was cold and my burger had mayo, mustard and catsup on it and I asked for mustard only. I used to frequent our sonic all the time, but now I rarely do because they almost never get the order right. I wish someone would please check it out and find out what's going on there so we can again enjoy our local Sonic food. Our store number is 2393 and my ticket number was 315995 on 9/13/22. Thank you!

Well I went to the sonic in Sioux falls SD.

3810 W 34th Street Sioux falls SD 57106.

ID ORDER #. [protected]. I was given my beverage and shortly after my food. Which I'm assuming was pre made. That is not my problem. My problem is this when I got home. And proceeded to gather my food and beverage. My soda cup styrofoam was empty except the ice. However my cup holder was full of my beverage. There was a pin hole in my cup. I pretty certain that your cups do not come this way. So now I get to have my wife's vehicle cleaned. I originally order the Dr. Pepper orgasm that's on the Sioux falls SD online menu. Yet your employees do not have a clue or just didn't feel like making it. If they are not trained correctly then do not offer it. These kids make a good damn wage. Yet they are still to lazy to do there damn job. My other issue. Do you have cash sir. Why. Well our debit card machine is down for the night. Why.. you don't close until MIDNIGHT... Wasn't even 10pm. Yet.. 9:47pm to be exact. I cled both numbers on my receipt. [protected] manager. No answer the owner [protected] again no answer. And the store number was busy. [censored] customer service. You people and owners and management should be ashamed of yourself.

Let me start by saying, I LOVE Sonic breakfast! I usually order through the app and stop by there on my way to work (most days), however my last 2 visits have been HORRIBLE! I order the SAME thing each time (supersonic breakfast burrito with NO TOTS), my first bad experience the breakfast burritos had tots and bacon on it (no sausage), I do NOT eat bacon or tots, my most recent visit (this morning) I again ordered my usual but sadly discovered it is a junior size burrito mostly eggs and cheese, and when I called back to the store concerning my order, the young man that answered the phone told me “your order can’t be wrong, I remember making it myself”, he then proceeded to tell me what my order was, I stated “No, that’s not my order” and repeated my order as placed through the app, he then asked was I coming back to get my correct order, I told him “No not this morning, I am currently at work” he then asked for my name, but the AUDACITY this young man had to tell me I was wrong about MY order because he knew it was correct because he had fixed it himself!

Drive-in #5147

Ticket# 459655

Date: 07-Sep-2022

Hot Dog Weiners were HARD, and seemed improperly cooked

Buns were not fresh, hard

Inadequate amount of chili for a chili dog

2 of the chili dogs were without onions and 2 chili dogs with onions

They put onions on all 4 chili dogs

Had to wait for carhop to go and get $4.00 in change

Don’t the carhops carry any cash on them anymore

I won’t be visiting SONIC in the future, this is not the food quality or level of service expected. Very Disappointed!

Went thru drive-thru 9/6/22, my order was completely wrong, burgers tasted like they had been left on the back of the grill too long(dry & cold). They didn’t put the correct condiments on burger. I live 45 minutes away from restaurant. We left and eat when we are driving. They were soggy, too juicy sauces fell out on to our clothes. The upside we got food on 9/5 and it was perfect. I know everyone gets a wrong order once in a while, but I have never gotten one from this restaurant.

August 29, 2022 I was on the way home from the Lake of the Ozarks. I have never had a bad experience eating at Sonic until today. My friend and I had a 3 hour trip back home to Kansas City and decided to back track a bit out of our way into Laurie to get a bite to eat as it was almost 3pm and we had not had lunch. It was approximately 2:30 when we arrived and ordered 1 large water, 1 Route 44 unsweetened ice tea with extra extra ice, 1 quarter pound double cheeseburger, 1 3 piece crispy tenders, 1 tater tot with cheese, jalapeno and onion, one tater tot plain and 1 mozzarella stick. They were busy when we arrived and the stalls were mostly full. We visited for a while chatting (my friend and I) and eventually I looked up and saw it was over 15 minutes later. All the cars that were there were gone, the guy that pulled much later was delivered his drink. I called back inside and asked if they forgot or delivered our food to someone else. He said I'll be right out. I didn't think about the fact that our food could have been made that quickly but paid anyway. The bill was $19.39 and we gave him a 3 dollar tip and the change. The car hop was amazing and very cheerful...and even ran back and brought us 2 packets of ranch quickly for the mozzarella sticks as I don't care for marinara... My friend had ordered ranch when we placed our order, but wouldn't have gotten it as it wasn't in the bag. We were now late to get back on the road to home so took off and noticed that my Route 44 was also just water and I was charged $1.60. Everything we ordered was cold...we were both really disappointed. Sonic has always been the more expensive fast food chain, but it seems to be more fresh and hot...so I expect to pay more. I also understand with the Pandemic, everything has gotten more expensive, but I still expect quality. I would have waited 5 more minutes for them to remake our food...but they didn't...and didn't even ask...they just brought us out the cold food they had forgotten somewhere inside. I was not about to turn around and complain after being on the road for 5 minutes, driving back 5 minutes and waiting an additional 5-6 mins for them to remake the food and set us back an additional 30-40 minutes getting home as we were already there 20+ minutes waiting for the cold food. I think, as a manager myself, that additional training should be done with this and other locations if this happens elsewhere. You are the higher quality fast food chain. It's not going to break your bank to fix your messes. The chains need to know that.

Sonic: 155 South Main, Laurie, MO, 65037.

[protected]

Check # 113867

Stall 6

Tray: T1

Carhop: Nate (was wonderful!)

29-Aug-2022 at 14:50:15

Drive in#: 4826

Ticket#: 113867

Thank you.

Kimberly Scott RN

7102 Eby Drive

Merriam, KS 66204

[protected]

kim.s.[protected]@gmail.com