Sonic Drive-In – Page 7

I am pissed! went to sonic because they were advertising chili cheese tots for 99 cents. Ordered several other things and did not notice the receipt till i returned home. They charged me $4.29 for chili cheese tots, so i called and lady said come back. Told her i am 82 and can't drive after dark. But i could come tomorrow. Then She asked for ticket number, #51947, she says oh you ordered on the sonic app, so it was app mistake, not ours! so she won't refund the overage! what kinda way is that to run a business? i am not using sonic any more, and usually go 3-4 times a week! you have lost a customer!

SONIC advertises 1/2 price drinks at over 3500 locations when using their mobile app. The app does not exclude milkshakes but SONIC will not honor the discount. Local drive-in employees and corporate telephone customer service said milkshakes are included and promised a refund. No refund has been issued and now I'm told milkshakes are excluded. This is FRAUD. Also to use the app you must create an account with contact information. SONIC can/will sell this information unless requested to opt out. The procedure to opt out is unnecessarily and deliberately difficult. SONIC is misleading and scamming customers.

I feel that someone needs to be aware of this but I recently quit working at the Sonic in Youngsville because I had a friend who reported a person named Robert who was working at that store and training for making sexual comments to her. He did it towards multiple people and they all wrote statements explaining the inappropriate things that he was asking and saying. He asked a person if she wanted him to buy her beer and he even went as far as to show her his hotel where he was staying. Another person that I know was getting ice and he made a very nasty sexual comment to her. There was a third person working ice cream and he made comments to her. I know they all 3 wrote statements and gave it to the GM yet the GM did nothing about it because when he left and quit working at the store we all thought it was because it was being looked into but then we found out the other day that he actually still works for Sonic in Baton Rouge which is just messed up. Can't believe Sonic allows high ranking managers to do sexual harassment with employees especially one that's under 18 and nothing gets done about it. I'm reporting this and hopes that someone will look into it but I'm also going to post it on social media because I don't think sonic will do anything. Personally I cant believe the manager would cover this up and do nothing about it.

Sonic Drive In,

417 Highway 76

White House TN 37188

Store #1318

CHK 171

11/08/2022

In the last two months, I have driven off without being offered service several times after having waiting more than 15 minutes.

Today, I finally got service and I was shocked when I received two mini-sandwiches about the size for a toddler! The small order of Chees Tots included 6 tater tots and container was half the size it used to be!

This is my last trip and I'll do my best to get the word out to other potential customers.

They should close the doors instead of believing that we're stupid and wouldn't notice the difference!

This incident happened on Sat. Oct. 29th around 6pm at the Sonic in Hayward on Mission Blvd.

I ordered the chicken club toaster club combo sandwich asking that the lettuce be omitted. What I received was incorrect. The lettuce was omitted but also was the chicken. I only received a sandwich with bacon, tomatoes and mayo but no CHICKEN! How do you forget to put the meat on the sandwich?

I don't understand how this could of happened. The drive-thru was not crowded and the whole place had less than 10 cars in the parking lot.

October 22 2022 shortly before 1:30 in the afternoon, I placed an order at the York, SC location for a Med Chicken Sandwich combo and kid's chicken tenders meal.

When I got home, I removed the top bun from the sandwich and was at first confused because I thought that there was guacamole on my sandwich.

My confusion quickly turned to horror and disgust, when I realized that it wasn't actually guacamole at all, but lettuce so rotten that it was trying to masquerade as gauc!

The chicken tenders (not an accurate name for them at all) were so dry and tough, my kid could barely chew them and everything else tasted of old grease.

Never going back here. Almost 20.00 with a tip and this is what they feed their customers. I feel sick.

*Tried adding a photo but format isn't supported*

Store # 2271 chk 79 approximately 8-8:15 am Stall17.

I ordered what I used to call the best breakfast burrito of any fast food restaurant, the Super Sonic Breakfast burrito.

I took it home to eat it. It was the worst breakfast burrito I have ever had at a sonic. It had no cheese, 2 tater tots, about 5 jalapeño slices, and some onions sprinkled in. You need to train your people better or stop selling this product. I will not be buying this item from this lication again. I was robbed of $4.79 + tax.

Sonic Drive-in, 1411 7th St., Las Vegas, NM, [protected],

As just another worker, feeling expendable, I have reported several discriminatory acts posed against me and other employees by Joel "assistant Manager".

I voiced my concern about the continued bullying based on our gender, and sexual preference and was sent home.

This is wrong. It seems there is nothing I can do except write this email

Now I stand to loose my job because I identify as gay.

Monday night at 7:30 pm. Went to sonic. Ordered 4 quarterpound cheesburgers,3 milkshakes ,asked for milkshakes to be thick and in a cup holder. The entire time the young man was mocking the way I talked. They brought drinks with out cup holder. Shakes were not much thicker than water. Got home,all burgers were burned and had a sour taste to them. We were all throwing up sever hours after a couple of bites of these nasty burgers.

Horribel experience, my drink and tots were made incorrectly. When I asked for a refund I was given attitude and brought out new tots. When I explained I wanted my money back because I did not trust him to remake my food he rolled his eyes walked away and came back this with $3.23 which is less than what i paid for the cheese tots and didn't give me any receipe showing the refund. He was very rude and did not refund or address the mistake they made making my drink. I wasn't able to get his name but he was wearing a purse and lips gloss and he is a black male with a horrible attitude. I wouldn't not want someone like him making my food!

This took place at the Sonic in Elgin TX

i placed an order on line and when i got home (which was a 30 minute drive) i say that i was missing 2 blasts i called them and they literally called me a liar and argued with me over the phone i would not have called if i received my full order guess this is the last time i will be a sonic customer it was today (October 10 2022 at around 5:00pm in Bloomington MN

We (me and my girl) have been sitting in this drive through for 30 minutes. Ordered two ice cream shakes nothing crazy. Watched as several customers who came after us got their large orders before us. I’m sure this is just an issue of absolutely pathetic management. But there really is no excuse for this type of service. I’m not a Karen I’m a 21 year old law school student who is disgusted with this disrespect I would advise a change of management at the sonic location off of magnolia ave riverside California 92504.

Thank you

Please ensure this location teaches its employees to ALWAYS give customers their change.

Also make sure they do not ask for tips as it makes them seem like homeless people.

Tips are to be earned, not expected, asking for tips is begging.

The employees at the Blanchard, OK location (as well as any other location) agreed to the terms of their employment prior to being hired.

If they don't like their pay, they should work harder to find a better profession or work on their customer service skills and earn tips.

If I should Ever encounter an employee of Sonic keeping my change, I would call the police and charge them with theft. I would also spread the news like a wildfire.

If any of the employees cannot count change then you should train them properly if they have potential or fire them immediately.

Stealing is NOT the answer, EVER.

This past Tuesday, September 27th 2022, around 11 or 12:00 noon we went through drive thru and The manager Stephanie was so blitzed out of her mind that she kept mumbling on the speaker and slurring her words. She didn’t repeat the order to us but as we said what we wanted she said it back to us. Anyhow it should’ve been like a $20-$30 order but we get to the window and we give her a $50 bill and she gave us $9 back. I asked for the receipt and she didn’t give it to us and she was stumbling around dumping drinks and could barely hold her eyes open. We get our food and it looked like maybe $10 worth of food in there and NONE of it was correct or what we had ordered. I just drove off cause she wouldn’t have told the truth anyways. We were regulars here but not so sure about that anymore. I don’t want my grand kids seeing anyone high like that anymore than they already have to here in Portsmouth Ohio. I went back later after it was Amanda the manager there on shift and she was very friendly and understanding and at least made our order correctly. Thank you Amanda

On Set 24,2022 at 10;33pm We went to the Sonic at 3081 College Park Dr, Conroe Texas 77384, we just left the ER Hosp and we were starving so we went to this Sonic RECIEPT#841 AMOUNT $20.98, we waited for our food, and notice that the SUV next to us order, then the server took a bag of food ,the lady open it up then the other server Antonio i believe told him you are giving the wrong food, here is her food, Antonio turn around walk inside with my food, got a fresh bag, tried to deliver my food that the lady touch to me, I told him noway that lady went through the bag, he snatch it out of my hand ,went inside 13 min later came out with the same Damn food just another fresh bag. I told him i need the receipt he said oh I'm bad, gave me my receipt and I left.

Reall you were trying to pass my food I order to another lady, let her go through it and you knew it was a mistake then you handed back to me.

WOULD YOU HAVE EATEN IT LIKE THAT.

NO-WAY

Sept 24 1117am ordered food at a stall and finally got it about 15 minutes later I ask the lady if I could have ketchup and salt she said ketchup u got I can get u salt well needless to say no ketchup and hey I'm not one to gripe but last time I went to the ft oglethorpe location about 2 months ago I pushed button and ask for the same salt and ketchup they said we will get it to u 20 minutes later I left I only have an hour for lunch.rediculas!

I have never had such an awful experience at any food restaurant. First waited in the stalls, but after the entire drive-through lane had been gone through and we hadn't even given our order yet, I switched to the drive-thru.

Gave my order, asking for a combo chicken slinger with large tots and a shake. And then a popcorn chicken side and another shake. Got to the window and after waiting a bit, someone finally arrived to take payment and gave us the receipt. First off, I think the prices are a little ridiculous, but regardless, they got our order totally messed up! First, they gave us the shakes, which was size medium instead of small (but charged for a medium,) then gave popcorn chicken, then gave me tots covered in nacho cheese! I told the person that I didn't order that.

I said my entire order again, and they were still confused. She left to go speak to someone else and then told me to pull forward out of the drive-thru. One of the older workers came over and I wrote down my order and talked through it while showing her. She said, okay, so you need the tots. I said yes, and the chicken sandwich. She said I'd have to pay for a sandwich, to which I said, we already paid and this is getting ridiculous. She proceeded to accuse me for not telling them I wanted a chicken sandwich at the menu, and that it wasn't on the receipt, and so if I wanted a chicken sandwich, I'd have to pay for it.

I asked for them to waive the chicken sandwich fee due to the completely incorrect order. The worker blamed me for not telling them at the menu since the receipt didn't have it; but I did tell them at the menu and it's there fault the receipt didn't have it! The worker argued with me, rolling her eyes, and giving a very snotty and sassy attitude. She also said she needed to speak with her manager, but then later said she couldn't do anything because the manager wasn't there. So... one way or other, she lied!

I finally gave up and said, forget the sandwich and just bring us the tots. She did, practically tossing them at us, with the sandwich, and storming away without another look.

And that's not even the worst of it! The tots were not fully cooked and the sandwich was covered and slopped around in mayo! It was the worst fast food meal and service I've ever had. I will not ever go to sonic again. They use to be great shakes and fun service and quick, now they over-charge for poor quality, awful service, and take forever and don't give a damn about anyone. Clearly, since there's so many negative reviews and yet no change.