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Sonic Drive-In Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Sonic Drive-In

300 Johnny Bench Dr
Oklahoma City
Georgia
United States - 73104

Customer Support Phone Numbers

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Sonic Drive-In Complaints & Reviews

Sonic Drive-In / food order

Ch
Apr 28, 2019

We have been to this Sonic once last week and again tonight.( 04/28/2019 Both times our order was wrong, cold and stale. Of course we did not know until we got home and opened our bag. I love Sonic but do not feel I should have to open my bag to make sure my order is correct. Not sure of...

Sonic Drive-In / store policy and customer service

G7
Apr 28, 2019

Visited the Sonic in Latham NY last night with my Boys 16U Basketball team. The Sonic was across the road from our hotel and are final game finished at 10:00pm. The boys walked over to the Sonic to get food and were denied service because they didn't have a vehicle. The hotel was literally...

Sonic Drive-In / bblt

Do
Apr 24, 2019

I have ordered the bblt two times. The first time the bacon was Raw! We returned them. They brought them back to us. The bacon was burnt to the point that my husband couldn't hardly eat his. The next time I ordered, I requested crispy bacon. When I received it there was maybe two piece...

Sonic Drive-In / service

Gl
Apr 24, 2019

I always take the surveys and usually want to make sure they know they are doing a good job. With the survey you get a free route 44 drink on another visit if you have the validation code. My husband and I went to the Sonic in Breaux Bridge, LA on Saturday April 20, 2019. We had a trailer...

Sonic Drive-In / slushes

To
Apr 24, 2019

I went to the sonic in Waller Tx to order 6 slushes for the 49c sale today. I wanted 3 strawberry slushes, 2 peach lemonade slushes & 1 strawberry lemonade slush. Hurt off, the woman taking my order was saying she couldn't hear me so they sent another carhop to my stall (Brent). I had...

Sonic Drive-In / horrible drive thru service, and then no accountability after the fact

Kd
Apr 23, 2019

This is the third time I have ever eaten at a Sonic, and the third time I have been very disappointed with the service I have received. On all three occasions, at three different locations, the staff had managed to get at least one of our orders wrong in a family of four, and our order...

Sonic Drive-In / no service

Al
Apr 22, 2019

To whom it may concern: I went to Sonic at 6:45ish in San Antonio on Goliad Rd this morning and wanted to order but no one answered. I then pulled up by window and saw a worker and honked but still did not come to window, so I left. I was very disappointed by that . I usually go by there 3 -4...

Sonic Drive-In / bad food products

Yo
Apr 22, 2019

Stopped in to get some food on my wa home, I ordered a hamburger with no mayo and no mustard plus a small order of onion rings. It took almost 25minutes to get my order, I drove home about 3 blocks away. I w as so hunger and ready to enjoy my meal, to my disappointment my burger was cold...

Sonic Drive-In / sonic customer service

Ca
Apr 21, 2019

We visited the Sonic on airport road, Allentown, Pa yesterday at 8:30 p.m. My husband and I both ordered shakes. Neither of them had the lid on right. My husband handed me mine and i almost dropped it and his slipped out of his hand because the gentleman at the window practically tossed it...

Sonic Drive-In / put veggies on side

Li
Apr 20, 2019

I ordered a country fried steak combo and the only request I made was to put the lettuce and tomatoes on the side. I live 26 miles from town so I wanted my veggies fresh and not wilted . I was assured that the cook would do it with no problem. When I got home the lettuce was awful and the tomatoes were not ripe and hard to even try to bite into it!!

Sonic Drive-In / service complaint

Ce
Apr 20, 2019

I went to the Sonics at 3342 NW 23rd Street, Oklahoma City on 4/20/19 around 10:20pm at night. The lady in the drive thru kept.rushing my order before I was done giving it, then she flat out stopped taking my order and never responded to me so I drove off. There needs to be extensive...

Sonic Drive-In / 2 blt 2 large tater tots and 2 strawberry medium shakes

Di
Apr 19, 2019

We had a great BLT last week and decided to go back for another tonight... Well we did not get the same BLT as we had last week. Last week it was on a bun, today on 2 slices of untoasted bread, no mayo, about 3 strips of Bacon (not the 7 they show on tv or that was on our sandwich last...

Sonic Drive-In / my food

Ro
Apr 17, 2019

I went to a Sonic drive thru approximately 8 Pm on Tuesday next night 04/16/2019 and ordered a BBLT. My BBLT didn't have a tomato, my lettuce was white and it had no condiments on it. To add on my sandwich was flat. It looked like someone made it who didn't have a clue on how to make a...

Sonic Drive-In / failure to bring right order out.

Ro
Apr 15, 2019

Me and my mother placed an order for 2 shakes and brought us the wrong order. When we tried to let the staff know they told us a new shake would "be right out" but never came. When we tried to ask a third time they said it was on the way out but still never came. So we had to give up and...

Sonic Drive-In / blt sandwich

Ge
Apr 10, 2019

Saw the new BLT commercial and decided to give it a try. Was very disappointed when I got home only to discover burnt bacon, lettuce that was barely there and the little that was, was hanging out to the sandwich and tomatoes looked to ripe. Had to drive back to store high as gas is to get...

Sonic Drive-In / drinks

Th
Apr 08, 2019

I ordered a meal with a drink today (april 8th, 2019) but they barely put any drink in my cup. I've called and spoken to a manager many times about this issue but every single time I order a drink I always ask for easy ice yet they always give me way too much. They're is alway...

Sonic Drive-In / overcharged

El
Apr 07, 2019

Sonic Drive-InI made an order on April 4 you all had a special half price wings but I was charged full price and the carhop lady Courtney went and told the manager about my issue he stated that there is nothing he can do and that the specials aren't offered online which is a lie because I have ordeeed...

Sonic Drive-In / service from female carhop

Br
Apr 05, 2019

Every Friday I take my brother in law with Down syndrome to lunch. We usually go to McDonald's every Friday but he told me he wanted to go to sonic because he likes it more. Today was the first Friday that we went to this sonic and I am so much more that disappointed and upset about our...

Sonic Drive-In / bblt & med tots

Co
Apr 05, 2019

April 4, 2019 #518869 This was possibly the worst food we have ever bought at Sonic. The bacon cremated maybe ysterday, no mayo, one thin slice of tomato which wasn't ripe. I was very disappointed with the service. trying to charge extra for the tatertots. We request a refund. Please improve...

Sonic Drive-In / food

Je
Apr 05, 2019

Sonic Drive-InMy son and myself eat breakfast at this location so much they know our order. We desided to eat there before work. We work at nissin. The drive thru attendant had issue taking our order than when we got it it was wrong. Sanwhichs made wrong hair in one fries the large one was so bad we...

Sonic / service

Mi
Apr 02, 2019

I visited the Silsbee, Texas Sonic #2875 on 03-30-19 at 12:25pm. The manager (Keith Scott) would not accept my early happy hour if you purchase through the Sonic Ap. I was told the ap was messed up and was not his problem. I showed him on my phone that I was charged $1.34 for my happy hour...

Sonic Drive-In / employee ruby

Ma
Mar 30, 2019

A employee name ruby is the one that took my food out to my car and she has an ugly rude face and I guess she never smile and talks rude when she was repeating my order and I felt uncomfortable like if she didn't really wanted to bring our food out to my family and I so if I was the main...

Sonic Drive-In / my complete order and lossy inconsiderate service

Ph
Mar 15, 2019

I just left there after waiting 30 min for my food. I was late for work. I was told there was confusion about where my food was to go. I hit the button and asked about my order and they didn't know what my order was. I brought a greasy bag with over cooked onion rings and poppers no...

Sonic Drive-In / customer service

Br
Mar 11, 2019

Sonic Drive-InWoman running the drive thru is always rude. This specific time, she took my card for payment, and just stared at me, and glared, and was very unwelcoming. She closes the window, doesn't have gloves on and proceeded to make my milkshakes and obviously gossip to the other woman working...

Sonic Drive-In / service

Ro
Mar 10, 2019

Hello on 3/10/2019 me and my family of 5 went to this sonic location I ordered our food it was cold when we got it we waited over 30 minutes for our food. We will never be back to this location. The staff was not friendly the server was victoria we are all very unsatisfied with the service...

Sonic Drive-In / service

Tb
Mar 10, 2019

We got Two large chilli cheese fries, both boxes were less than half empty. We called a manager, Tanisha, and she was very nice. She said she would leave a note telling us she would remake our order the next day. We came back and Dennis and Tanisha said they either didnt have a note or...

Sonic Drive-In / terrible service

Ra
Mar 04, 2019

Went to Texas for a nice family vacation and was almost ruined but this customer service. Only 2 cars at the damn store and they still couldn't get our order right! We simply explain and say exactly what was on each burger mind you it was only 2 [censored]ing burgers! Then we get 2...

Sonic Drive-In / limited products

Em
Feb 27, 2019

The fact you guys promoted such good deep fried oreos for only two weeks. I ran to sonic at 10:45 pm, 15 minutes before they close and I had a horrible day because college is so stressful and I have been working hard to maintain my figure by working out and eating healthy. However after a...

Sonic Drive-In / credit card machine

Gi
Feb 19, 2019

this has been going on at local sonic for over a month now. they will only except cash. plus i have witnessed employee's putting alot of merchandise from inside the store into their trunk. the place is filthy. half of the speakers are not working, signs are torn down. it is just plain...

Sonic Drive-In / attitudes, jealousy, temptation

Sh
Feb 08, 2019

Sonic Drive-InI work at the Sonics in Thomasville. First off, the manager was messing w one of the cooks . This caused a lot of problem within Sonics but our head manager decided to not do anything because of her shift manager Alesha . They are not fair, they're messy & do not know how to keep their...

Sonic Drive-In / price

Ov
Feb 05, 2019

I ordered a combo on Tuesday, the half price day. The menu price was $6.59 for a medium #1. However, I was charged $7.77 minus the $2.00 special discount for a total of $6.23. When I asked why the price was higher than the menu board I was told the prices went up. When I asked if they went...

Sonic Drive-In in Yazoo City / hiring procedures

Br
Jan 29, 2019

My daughter applied for a job there and the woman told her she had the job and told her what clothes to get for work. Told her she'd get in touch with her on Monday (she went in the week before) Had to be there at 7 am. She called Sonic on Monday and a guy answered and told her the...

Sonic Drive-In / not open during posted hours

Ch
Jan 29, 2019

Every day someone other than chasity is running that store it doesnt open on time. I have been through many times and it is closed when it is supposed to be open. Chasity is awesome and deserves a raise. Morgan is nice, but she never opens the store on time and if anyone other than those...

Sonic Drive-In / hours of operations

Br
Jan 29, 2019

Sonic on north military highway in norfolk virginia says open 24 hours. I went at two in the morning on jan 29 2019 and had a young lady at the front tell me they were closed. If they were closed why was she in the building and if they were not closed can you let me know what's going on?...

Sonic Drive-In / product/service

Br
Jan 26, 2019

Sonic Drive-InI ordered a caramel sundae as usual paid EXTRA for Oreos and only got a scoop of crumbs. I went in a nice way about it and the manager made it as if she could do nothing about it. Didn't feel like the person was considerate at all. All the person said was I'm sorry & to me it would've been...

Sonic Drive-In / sonic blasts

Sa
Jan 24, 2019

Why did Sonic stop making brownie blasts, heath blasts and why doesn't sonic put whipped cream on the blasts anymore?? Why are all the good things taken off the menu? When I ask for whipped cream the workers complain. Tice now I have gotten a sonic blast and the lid was not on properly so...

Sonic Drive-In Pleasanton, Texas / cherry limeade - missing fruit

Sa
Jan 22, 2019

There has been two incidents now within a week. Most recent event occurred 01/21/2019 between noon and 3:00 pm. My wife, a loving grandmother often stops at the pleasanton, tx sonic drive-in to purchase a cherry limeade for the grandchildren. That is their favorite drink there at sonic...

Sonic Drive-In / the gravy

Mi
Jan 18, 2019

I do not want sauce. I want the gravy!!! This some bs tbh. This is my favorite thing from sonic and I'm very disappointed. Never eating food here again. 😡🤬😤You took the only thing in life that mad me happy. Now I am just gonna go home and never eat ever again. Thanks to whoever discontinued the best gravy ever. You should be very ashamed!!! 😥😰 💀

Sonic Drive-In / curbside service

Dk
Jan 18, 2019

I pulled into the local Sonic today and parked In the first space up front and pushed the order button only to hear nothing but silence and I waited a few more minutes during which time I observed what appeared to be a young male employee wandering around outside eyes licked onto a cell...

Sonic Drive-In / wrong product in order.

Ja
Jan 17, 2019

My name is Daniel Jagow and I live in Coppell Texas. Tonight, 17Jan2019, I went to the sonic here and ordered some food. My order number is 413208. Among my order was a grilled chicken sandwich for 4.69. When my order was delivered, the bag was stapled shut but the ticket on the side had...