Service
I stopped at the Indian Trail Sonic on Hwy 74 today. I placed my order at 3:36. I ordered a Rt 44 Cranberry Limeade with no ice. 20 minutes later I still had no drink so I left. This is not the first time this has happened at that location. Not to long ago I placed a order for a grilled cheese sandwich and a Rt 44 Cranberry Limeade with no ice. I didn't get my order for over 30 minutes. I know it does not take that long to make a drink or a drink and sandwich. This is ridiculous. This is the slowest Sonic I have ever been to.
Route 44 Sweet Tea
I have gotten sweet tea from this sonic 2 days in a row and there is hardly any ice in the drinks! One reason I get the route 44 is for the ice when I am done drinking the tea I like to eat the ice. I have no ice by the time I'm only half way through with the drink!
Desired outcome: Make them aware they need more Ice in the drinks.
Onion rings
Every time I go to sonic in Stamford Kentucky they never have onion rings! Maybe they should order more when they do their inventory. Hopefully me filing this complaint will help. Sonic onion rings are the BEST! Just hate going to sonic in Stanford because they are always out of onion rings!
Service
I pulled in to a stall on [protected]. They seemed pretty busy. So I expected thee to be a little bit of a wait. I pushed the button, to order my usual large unsweetened tea, with raspberry flavor. I waged for 27 minutes, before pulling out and going to the neighboring business. Kinda, aggravated. So, I cane back threw the next day at 5:22pm. I noticed 4 cars in the stalls, and remembering what I went threw with this store yesterday. I decided to us me then drive thru. I pulled up to the speaker at 5:23pm. I waited until 5:27pm, for the young lady to finally take my drink order. I then pulled up to the window. That's where i could see what the issue was. Not one of those employees were working. 5 employees, just standing there talking laughing and carrying on. I then rolled my window down, knocked on the window. They all looked at me in shock. A young man walked over opened the window, and said, "I am sorry, she then pointed a a young lady and said, she is the one that's suppose to be doing drive thru. She laughed snd said, yeah, blame it all on me!" I then said, I just want my drink, and I am making a complaint. The young man that came to the window was very polite, and offered me the store number. I informed him that i was filing a complaint, he apologized, and handed me my drink, with no straw. It took them 37 minutes to provided me with service. The service there was terrible to say the least. The management needs some improvement, and the employees need to be a little more aware of the seriousness of there job descriptions.
Thank you,
Brandy Leonard
Desired outcome: The service to be taken more seriously.
Cheddar bites
It's dumb that cheddar bites are not on the sonic app. When I order through the app, show up for my drink and other items, it's all ready. Yet I have to push the button and wait for cheddar bites, if that's what I'm wanting. I can't order my meal on the app if I'm wanting cheddar bites as a side, because they don't have that as an option.
So dumb! What's the point of having an app for your food and drinks if you don't serve all the products on the app?!
Desired outcome: Add cheddar bites to the sonic app
Drive thru service
On Friday, March 26, 2021, at around 6pm. We went thru the drive thru, the employee was extremely rude and disrespectful when order was being placed (sighed in disgust for substituting a shake instead of drink). When I got up to the window, he had no name tag on, but was wearing a purple shirt. I have been to this sonic before and had fine experiences but...
Read full complaintProduct and service
Ordered food at 4:50 pm at the drive through. Was told they were closed until after 5:00pm while sitting and waiting we ordered on our phone. Just after 5:00pm pulled around to get food we were told that they were closed until 6:00 pm when we told them we ordered by phone the lady said that was ok. Part of my order was a mesquite bacon butter cheeseburger...
Read full complaintFood and visit
Store number 5211 in Missouri a manager named Tiffany was completely rude and out of hand screaming and yelling cussing at employees to the point where you could hear her at the stall I of which Iwas ordering food from I think she is completely unprofessional in her position and should be replaced with somebody more adequate it's embarrassing please resolve the situation
Dirty ice
When they say you don't know what goes on in the restaurant kitchens, today proves that to be correct. I went to Sonic (Lakeshore Monroe Louisiana) placed my order, get to the window and this is what I see, one of the workers had their bottle of body armor beverage sticking in the ice that they give the customers. That order was cancelled quickly. What in...
Covid 19
I go to your sonic in texas city, TX regularly. However, I haven't been in 2 weeks due to your employees not wearing gloves or wearing the mask. I called in 2 weeks ago filed a complaint and did not hear back. So today I decided to go again...hoping the issue had been resolved. To my disbelief no one wore gloves and every single employee had their masks below their noses. I find this unacceptable considering the things going on in the world w covid. Makes me wonder how many times something has been spread from this location.
My number is [protected]
Ashley
Ice
I buy several bags of ice every week from the Sonic location at Walnut Hill location in Irving Texas. This is the second time I've complained about this. Sonic is known for having SOFT ice. Occasionally I get a bag that's soft. But more often it's hard. Very hard! I don't know why sometimes it's soft but more often hard. Are they letting it melt and...
Read full complaintNew buns are horrible, tasteless. Bring back the original buns please!!!
New buns are terrible. I have stopped buying at sonic because of these tasteless, nasty buns please bring back the original buns!!! I have noticed in valley center, ks. There are fewer cars at sonic, especially during rush hours, and half price burger night. Is a cheaper, tasteless, gluey bun advantageous, when no one buys them? I'm 65 years old, and have...
Read full complaintMenu item chicken sandwich
I went to the Sonic restaurant on Independence Boulevard in Virginia beach, Virginia 23455 store 4766 and ordered a chicken sandwich at the drive through. I was greeted with courtesy I paid for the sandwich and left for home. I was tired and ready to eat and relax. After the first bite, I gagged, I looked at the sandwich and it was not cooked all the way. I was upset and I was tired. The next day I sent Sonic a email with my concern, explaining that I wanted them to know that this could make people sick. And I wanted to alert them.
A couple days later I received a reply apologizing for the mishap and then offering me some free tater tots with my next purchase. I thought "really!"
I tell them about half cooked chicken and they respond with tater tots. I said no thanks. It is a health concern I wanted them to know. I will not return.
Desired outcome: Enforce training in preparing food, especially fryers, a temp must be monitored
Employees
I went to the Wilmer Tx 75172 location they were very rude the lady that took our order got everything wrong and when I got to the window she was scrolling thru Facebook not even trying to help me or anyone else. I complained to manager and he just laughed and said she's allowed to be on her phone he can't stop her. Very bad location I'm disappointed I paid...
Read full complaintDrive through food service
I placed an order through the Sonic App for pick up. The total was $48.75. I sent my adult child to pick up the order. When he arrived he was told the icecream machine was not working but they could not refund the portion of the bill for the icecream which was $20.46 plus tax. After waiting for more than 20 minutes for the remainder of the order my son wa...
Read full complaintService and food
I came thru the drive up yesterday afternoon they were somewhat busy, when I went to start my order the guy asked me if he could have 5 minutes before taking my order because they were backed up. He apologized over for it after almost 20 minutes of waiting I heard him taking an order for a car that just pulled up. My food was cold and my order was wrong very poor service
Read full complaintFood
I am at sonic and I ordered a drink with my meal and the lady brought my drink out to me and when she handed it to me there was a real LIVE roach, walking around on my lid! I am not exaggerating at all, this was so disgusting and no one did anything about it she took the drink back and went and through it on the ground and was saying how gross it was but never had a manager come talk to me or anything!
Read full complaintFood was so nasty we took a few bites and throw it away
We went to 1106 West Central Carthage, Missouri 64836 for dinner Sunday 1/23/21 at 8:20 pm. We ordered a #1 combo and a #11 chicken tender dinner 5pc with onion rings instead of tots. My chicken was so nasty it tasted like grease and that it seat there all day long my onion rings where burned and so hard that I couldn't even eat it same as the toast ...
Read full complaintFood not a good value
Ordered at the Sonic on 39th just east of Rockwell in Bethany, OK. We order two hamburger combos before noticing drinks were not included. At other fast foods drinks are included with combos. We order two small drinks without realizing that your small drinks hold barely a cup of liquid and when filled to the brim with ice, there is practically nothing to...
Read full complaintManager
I went up to get my 2 daughters a large coke with blueberry. I got home and my girls told me it taste like coconut. So I call up to sonic and let them know: hey I ordered 2 large cokes with blueberry but instead I got blue coconut. The manager (Jess) said i'm the one that made your drinks and it's blue raspberry, I said no both of them said it taste like...
Read full complaintAbout Sonic Drive-In
Most discussed complaints
attendant never returned with my changeRecent comments about Sonic Drive-In company
Ingredients of the sonic burger
Taco John's
161 reviews
Wendy’s
1756 reviews
Applebee's
584 reviews
Burger King
4620 reviews
Tim Hortons
3024 reviews
Try sonic on zero st fort smith. I tried twice today never got an answer to order