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Sonic Drive-In – Page 10

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1.3

Overall reputation rating based on reviews and complaints

Sonic Drive-In earns a 1.3-star rating from 5 reviews and 1816 complaints, indicating that most fast food enthusiasts are dissatisfied with dining experience.

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Sonic Drive-In Complaints Page 10 of 91

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C
6:35 pm UTC

Sonic Drive-In Ordering service and general customer service

I pulled up to slot 19 since the entire North side of the lot is currently closed it appears since there are ropes connecting all of the slots on the North side of the lot. I pushed the Red button for ordering and waited for service, did not know the red button will time out after about 10 minutes with no service. I pushed the button a second time and it also timed out after 10 minutes. I pushed the red button a third time, and then thought that this is utterly stupid. So I backed up my car a little so that I could get out and talk to some one. There was a black man that responded when I entered the building. He said that I was not allowed in the building and asked if I could read the sign. To be honest I never even saw the sign until he pointed it out. So I blew that sign off, I told him I had pushed the Red button several dam times and no one was responding. I this point he said I was cussing since I used dam. To which I replied you consider dam cussing. At this point he told me to get off of the lot and I said that I would be happy to and never enter the lot again. He then yells at me to get off of his [censored]ING lot. I did turn around and tell him to remove himself from the lot for real cussing

Desired outcome: Improved customer service

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M
9:46 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Sonic Drive-In manager didn't give me all my order and they don't give you a receipt

I ordered four meals all with fries and the manager did not give me all my fries and wanted to just walk away from me as I was trying to get the stuff they didn't give It was Friday July 1 2022 at about 7 pm. I just wanted what I paid for my total was 51.51

Desired outcome: there wasn't one the manager was rude and walked away

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D
4:34 pm UTC
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Company sucks I called to get my replacement for a raw burger meal I purchased just for them to say they can’t take my receipt on the app that I order from. They needed a paper receipt which I never got so they wouldn’t replace it. Company short of workers and short of Customer service keep in mind the last 3 days I ordered the 10 Rt 44 drinks. Sonic need to step it up

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L
9:52 pm UTC
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Yes it's Monday night June 27th I went up to the drive-in. I ordered two medium vanilla shakes one would know whipped cream. When the CarHop brought my order out she told me my balance was 907 I gave her $20 bill she proceeded to give me back a five and five ones with no change. I probably would have allowed her to keep the change had she offered it but...

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C
5:59 pm UTC
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I purchased a chili cheese coney in Lake County, tn at 4:00 p.m. 6/27/2022. As I started to eat the coney on my way back to dyersdurg I notice something that looked a lot like cigarette ashes and brillo pad shredding. I am highly pissed. I was too far down the road to turn around. I will be spreading the word about this sonic. I threw it out! When the car...

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T
5:21 pm UTC

Sonic Drive-In Hamburger Buns

I would like to suggest heating up the hamburger buns. Cold buns usually cold hamburger. At least if everything was semi warm melted cheese it wouldn't seem so cold and dry.

Desired outcome: Warm up the buns

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J
9:24 pm UTC

Sonic Drive-In Hours

We “ try” to order from Sonic on emerald Forest Dr, Covington , 70433 hours at managements whim , not structured hours ever! They actually let me push red button to order and there were other cars around.

After pushing red button I sat there for at least 20 minutes, the order screen said soneibe will be with me soon, but never happened so I was just left and I even pushed red button sgdin & still no response. So as I watched the parking lot empty of cars , I decided to leave empty handed: terrible experience ?

Desired outcome: What do you think? Good service, communication as to closing hours and hopefully take my order!

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B
3:50 am UTC
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Sonic Drive-In Complaining about service

On June 24 2022 at about 3:30 pm I went to sonic I order a number 11 meal when the car hop came she brought me just food no drinks so I ask her where my drinks was and she oh let me go get it when she came back with me my drink she charge me more on the sign it says the meal is $ 7.99 plus tax so I already paid for the meal but she wanted some more money So if the drink is not included in the meal price you should make it clear on the sign I know was the last time I will get food from sonic

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D
5:39 pm UTC
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Sonic Drive-In Service and food

I pulled into one ordering spot and sat there with the light flickering for almost 15 minutes, they only had four other cars there so I moved to a different spot and pushed the button it took a few minutes I had to repeat my order 4 times and when the food came out the fries were cold and nasty . The facility looks dirty definitely need better management

Desired outcome: Offer better timely services and keep facility clean

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Sulphur7
Manassas, US
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Jun 24, 2022 6:09 pm UTC

I have lowered expectations when dealing with teenage fastfood staff.

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R
10:16 pm UTC

Sonic Drive-In Water with real fruit

Today's date is 6/22/2022 I have visited this sonic drive in several years now because it's close to my work and have eaten lunch there very frequently. Over the last few weeks I have been trying to cut down on sugar type drinks and have been ordering a large water with lemon and real strawberry fruit with extra strawberry which I have to pay for each real fruit which I don't mind paying for if I get it. The problem is I'm not getting it. The last visit I went here it appeared there was only a very little strawberries put just enough to color the water and I only found "one" little sliver of a strawberry in this cup that I paid for and paid extra for the extra fruit I didn't get. I like sonic and like going there, but if this continues I will be forced to delete your app and start going elsewhere for lunch and drinks.

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U
1:48 pm UTC
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Sonic Drive-In order placed on 06/22/2022 at 12:06 chk 141

we placed an order and where do I start. We seem to have problems at this location a lot and when you talk to people in the community they will all tell you the same but today oh my goodnes. The special on the chilit tots for .99 well it was not honored, neither was the 1/2 off slush was not. My chicken was suppose to be buffalo and was not. The wacky packs where suppose to have fries not applesauce. We got small fries on the order that we did not ask for but paid for. This is just ridiculous. We called and they where just rude and said that is the way it is.

Desired outcome: I want refunded for the .99 chili tater tots and the half off my 2 slushy and the 2 mini slushy

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Update by upsettriedofthemistakes
Jun 22, 2022 1:51 pm UTC

please call back

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K
3:31 pm UTC
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11715 Central NE, Albuquerque, NM Store #1584 If I could leave negative star review, I definitely would. I had the worst experience at this location. I had used the Sonic mobile app and upon arriving I was not able to check-in. I refreshed my browser, logged out of the app, logged back in, checked my email, and nothing seemed to be working. I decided to...

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C
2:14 pm UTC
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Tues 06/14/22 myself and two boys stopped at Sonic after wrestling practice. We live an hour and forty five minutes from Centralia and come there once a week for wrestling. Tues we were going to stop in Moberly and see the late movie Top Gun. We ordered 2 bacon cheeseburgers no tomato and one pork tenderloin. After 15 minutes I pressed the button once again...

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H
10:10 am UTC
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I arrived at the Sonic on Secor Road (#6256) in Toledo, Ohio at 8:30am this morning 6/16/2022. There was one vehicle at the place at this time and they were ahead of me placing their order when I pulled ip to the drive thru. I sat behind this person ahead of me for 5 minutes before pulling up to place my order. I then had to wait another few minutes before...

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A
3:32 am UTC
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Sonic Drive-In Charged twice

I went on Saturday afternoon after I got out of the hospital and ordered my food it came to a little over $19. On Monday night I looked at my bank account and noticed two charges from Sonic the one for $19 and the other one for $10. I know that I didn't make two orders for I placed the order in the drive through. I feel like I should be able to get comped somehow.

Desired outcome: Please refund

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R
12:13 am UTC

Sonic Drive-In Ultimate meat and cheese burrito

It was so poorly made that it was leaking out from the bag. Stained my car seat, when i took a bite out it was bitter and filled with grease. I have pictures as a proof.

Desired outcome: Refund

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B
10:56 pm UTC
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Me, my wife and my 19 month old daughter went to collinsville IL sonic to grab a quick dinner. 6/14//22 store #3972 receipt says 7:53 pm. I ordered from the stall15 I ordered a small popcorn chicken first then a #5 with no cheese or tomato and another #5 large with a coke. As I’m trying to order the girl rudely says can’t understand u more than once. So I...

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P
10:50 pm UTC
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Sonic Drive-In Timing

Pulled up to sonic at 823pm and placed order. Very upset because they were out of ice bags they were out of onion rings! And on top of waiting for my order 45 minutes later they tell me they have to given it to someone else! So I can wait for another order to be made or refund my $ in 2 to 3 business days! I don’t know what is going on with sonic because all your locations seem to be taking a very long time to place orders! When you go to talk to employees to find out what’s wrong they laugh and tell you just to wait! So here we are 922 pm and I’m still waiting for my order! Finally received order at 934 pm

unexceptable!

Desired outcome: I want faster service and more compotent and considerate employees. I pay you $ instantly for a service and if I would have cancelled my order I would have to wait 2 to 3 days for my money is definitely not acceptable!

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D
1:50 pm UTC
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Sonic Drive-In Customer Service

Store 6690, Delta Shores, CA. Yesterday Sunday June 13, 2022, we arrived at 8:14pm and were turned away. A young worker stated a white car would be the last car, they are closing. The worker said Google hours are 10pm, but manager is changing it to 8pm. We left along with other cars. But we waited for a bit to decide where else to go. During this time, we saw the same worker let 4 to five cars in the line. We went back to the line. Now the employee stated the gray car is the last. We informed him we saw you let four cars in, why? The employee left. Later another employee stating he was the supervisor names Joshua. Joshua stated we must leave they are closed. We asked why the employee let four cars in. Joshua said the white car was the last and they let them in the driveway menu. No, we said, your staff let four cars in. Joshua said we are a franchisee, get out of here. You are banned.

Why is this location turning away customers and only letting those in they choose? Why is this location making their own business hours decision on a spot. You have a massive line circling the lot and choosing who to let in and when to close. This is not right, this is segregation. We only wanted a drink from a long drive. It's not right to be treated this way? The company website says 10pm close, google maps 10pm. Then a supervisor named Joshua says get out here. There are many people out of work, homeless, and without opportunities or chances. These are the people running a franchise? This is customer service?

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M
7:09 pm UTC
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I ordered 3 medium slush 1 Grape with nerds, 1 Grape & 1 Cherry Slush. I informed the person who took that I will like less ice and more juice which I did not get. Instead of a Cherry slush I received a light blue looking slush with special on it Stall # 4 TRAY: X3 Check# 704548 Carhop Trinity It was a guy who took my order Date: June 10, 22

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About Sonic Drive-In

Sonic Drive-In is a fast-food chain known for its drive-in format and carhop service. Customers can order from a variety of burgers, hot dogs, and sandwiches, alongside signature slushes, milkshakes, and sides. The menu also includes breakfast items. Sonic emphasizes quick service and a nostalgic dining experience.
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