Sonic Drive-In – Page 18

I wanted someone to call me at [protected]...my name is Deanna Dunman and its concerning a manager at one of your Sonics last Wednesday...I have tried to contact the owner and made many many calls and nobody will answer the call at the Sonic and this has been almost a week now so I want someone to help asap please and thank you.. ohh and I was told a David was the owner as they would not give me any information but that

Ordered the 3 piece chicken combo
got a chicken snack
the n girl said oh well here is some fries and left

not what i wanted wanted the combo with the tots, the bread, onion ring and chicken .

Then charged me xtra for the fries that i did not want!

I have gone to the sonic on Walden Rd, Beaumont Texas for years. within the past month or so, the quality of service has gone down hill fast. About half of the stalls are out of order and I just spent 20 to 30 minutes in the drive thru line to get my order. There were the same amount of employees in the store, so the only thing I can think of is a lack of training and supervision. This needs to be corrected or you will not only loose my business, you will loose many others as well.
Thank You for your time.

First of all the drive up and park was blocked off by an employee's car. Most of the lighting was out and spring milk shakes are supposed to be half price after 8pm . I got there at 830pm What's really going on here?

Went through drive thru and ordered 7 combos. Grilled chicken sandwich with added cheese jalapeño and bacon was one of the combos we realized was wrong when they gave us receipt. They didn't add anything (bacon cheese jalapeno ) to receipt as well as it was with onion rings not fries. So we told the window carhop before they took out all the order to make that correction. They finally gave us the order and that grilled chicken sandwich didn't have cheese bacon and jalapeño and it came with fries no onion rings. We were also missing a double bacon cheeseburger add jalapeño that was on receipt just not in our bag. We waited patiently! It was not that busy. Almost 1 hour to get my order after telling the workers that we didn't get a double bacon cheeseburger add jalapeño in our bag. Waited about 30 min after telling them we were missing that one burger and gave back the grilled chicken sandwich to get it fixed .the window carhop finally gives us that grilled chicken sandwich and onion rings and tells us we're still waiting on that double bacon cheeseburger add jalapeño. We started seeing they were giving the food to each car behind us on drive thru and we were just there waiting. Got off the truck knocked told them we've been there more then 40 min waiting for 1 burger still and carhop told me it's coming out. Waited about 5 more min and they give me a regular cheeseburger . Went back knocked again and told them it was a double bacon cheeseburger add jalapeño not a regular cheeseburger for the 3rd time. A slow working young carhop just stood at the door looking at me stupid rolling his eyes and finally grabs the bag again doesn't apologize for the mistake nor the wait. Goes back and apparently didn't hear me tell him how the burger we were missing was suppose to be...he just made sure to give me attitude and with all the patience in the world grabs the bag and goes in. I get another car hop to give me the burger after another 5 min or more gives me bag and quickly closes door. The burger again is wrong. No jalapeños added. By then were over this bad experience and we take off with a messy double bacon cheeseburger no jalapeños with pickles. When we ordered this combo we told them no pickles. Carhop with attitude says " it comes with no pickles!" Well it came with the pickles no jalapeños still. We were over it and left with cold food. An Arnold Palmer (half sweet tea half lemonade) with just sweet tea and half a LEMON. At this point when we saw this at the drive thru we just laughed and let that error go . No manager ever came out to see what the error was in almost a whole hour we were parked in that drive thru! There were 7 employees and it was not busy. The worst experience ever!

He be messing with me every day I sent one already I ate an old burger and he charged me full price and it's half and he said I was stealing others be eating and there white it's discrimination others that are black said he done it to them and I want this resolved. He said he has right to fire me is that true my number is3376o31412

I have visited the Sonic Drive In for food and beverages for years.I would like to know what happened to your strawberry shakes? I went to my local Sonic in Glenwood Arkansas 71943, on 2 occasions and they were out of strawberries, so could not make any. Well, I was in Hot Springs Arkansas today and stopped by the Sonic located on Airport Rd. 71913 and ordered a large strawberry shake... They don't have any strawberries either! What is wrong, is there a shortage of Strawberries? To top that off, they told me there was a shortage of long straws also and has been like that for a few weeks. Can't your managers at each of these Sonics go to the local grocery stores and get some strawberries? WHAT IS GOING ON?

I sat for 20 minutes waiting to place my order

For a business that's known for their "homemade onion rings" the Sonic north on Westwood in Poplar Bluff, Mo is out EVERY time you go. This has been a continuous thing for about a year. The first few times I thought it was strange but when it kept going on and on we started going across town to the Sonic south because they keep everything in stock. At times its inconvenient to drive out of our way just because Sonic north doesn't want to keep onion rings in stock (trying to cut cost maybe), really would like to know their reasoning behind this...

I go to sonic all the time. Lately, when I've come up to the sonic on Blvd 26 in nrh, I've had to wait a really long time. This time I waited 30 minutes for a bag of ice and a medium peach tea. I did not get an apology for how long they made me wait. I'm not the type of person to complain but it is very frustrating to have to wait that long for 2 things.

I realize this post is long and ask they you read it in it's entirety. The service was exceptionllay slow, an expection was provided and then failed, and the food was literally smashed.

Stall 13; Check 173311; Tray T7 21-Mar-2021 19:54:04

We arrived, pressed the red button, and waited; it was busy so we had patience. We placed our order and waited. After another wait, a message appeared on the screen saying that "Evelyn was on her way". We waited 15-more minutes. Yes, they were busy and that is forgivable. However, my partner ordered a burger with nothing on it except meat, cheese, and dressings and some Tater Tots Cheese Med. I order a Jalapeno Cheeseburger. We got our order and drove home.

Once home and unpacking the meal, many problems arose. His burger, In it's entirety (meat and bread) was smushed down to 5/8". My Jalapeno Cheeseburger had two, count them, two pieces of lettuce about the size of a quarter, no onions, no tomatoes, nothing PLUS it was smushed down to where the buns on BOTH sides were 1/8" thick each!

I was so outraged about the delays (especially the 15+ minutes it took Evelyn to deliver the food) PLUS the burgers looked like crap - all smushed and mine was missing ingredients.

The tater tots had paper (guessing from the foil liner) that stuck to the top of all the tater. About half this smashed order was not edible due to the paper.

Oh, and by the way, when I called back yesterday evening for the manager to register my complaint, "the mailbox is full" and no one even bothered to answer the phone.

If I wanted CRAP, I would go to McDonald's! THIS was the worst experience I have ever had at ANY burger joint and I want to know what SONIC is going to do to make it right.

We arrived, pressed the red button, and waited; it was busy so we had patience. We placed our order and waited. After another wait, a message appeared on the screen saying that "Evelyn was on her way". We waited 15-more minutes. Yes, they were busy and that is forgivable. However, my partner ordered a burger with nothing on it except meat, cheese, and dressings and some Tater Tots Cheese Med. I order a Jalapeno Cheeseburger. We got our order and drove home.

Once home and unpacking the meal, many problems arose. His burger, In it's entirety (meat and bread) was smushed down to 5/8". My Jalapeno Cheeseburger had two, count them, two pieces of lettuce about the size of a quarter, no onions, no tomatoes, nothing PLUS it was smushed down to where the buns on BOTH sides were 1/8" thick each!

I was so outraged about the delays (especially the 15+ minutes it took Evelyn to deliver the food) PLUS the burgers looked like crap - all smushed and mine was missing ingredients.

The tater tots had paper (guessing from the foil liner) that stuck to the top of all the tater. About half this smashed order was not edible due to the paper.

Oh, and by the way, when I called back yesterday evening for the manager to register my complaint, "the mailbox is full" and no one even bothered to answer the phone.

If I wanted CRAP, I would go to McDonald's! THIS was the worst experience I have ever had at ANY burger joint and I want to know what SONIC is going to do to make it right.

I contacted Sonic Corporate C/S and they tried to appease me with a discount on a future order - B.S. My meal should have been replaced totally without question.
Corporate said that they would have the local manager contact me direct - NOTHING EVER HAPPENED.

THIS IS THE TYPE SERVICE you can expect from SONIC!