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Panda Express Complaints & Reviews

Panda Express / Fixing the complaint

St
Sep 15, 2019

I went to panda Express Saturday night ordered the bigger plate I wanted to do 1/2 fried rice and half chow main like I always do with the orange chicken, Beijing beef, and beef/broccoli and an order of the spring rolls I get my order and leave get dropped off so I don't have a ride to go...

Panda Express / unprofessional dismissive a rude employee

Mr
Aug 31, 2019

I arrive at Panda Express # 2398 shortly after 10:35 opening when I approached the glass line only a few items had been prepared in the service window so waited. After waiting some 25 minutes for it My order wasn't completed until around 11:09am, before all food items selection where...

Panda Express / missing utensils

Tb
Aug 30, 2019

They're always forgetting our forks on to go orders. How the hell are we supposed to eat noodles without a fork or even chopsticks? And also when I pressed submit it says if the message isn't 350 characters in this text box it wouldn't attract a lot of attention. What the [censored] is that all...

Panda Express / food and service

Mi
Aug 14, 2019

This is the second time that the service was slow even though not many customers were there. We ordered food and after food was given to us, no one checked us out. We just stood there for quite a while and finally someone wandered out and took our payment. When we got the food home the tea...

Panda Express / food angus meat

Ju
Aug 09, 2019

I need to make a complain Yesterday August 8 we dine in at panda Express. We notice the Angus taste different so we asked one of the employees was there something different about it. She said no everything still the same a d smiled and walked away. So today my kids husband and I haven't...

Panda Express / rude employee

Am
Aug 08, 2019

I would like to report Haley and Elena from the Panda Express in Temple, Texas. I asked for teriyaki sauce 3 times and after waiting for it, both Elena and Haley began talking crap about me while I was right in front of them. This was also not the first occasion I heard Haley speaking...

Panda Express / my "bigger" plate

Lc
Jul 31, 2019

Panda ExpressHello, I purchased a "Bigger plate" tonight and I have never been more dissatisfied with my experience at the Kona Panda Express. My order number is 217276 Purchased at 7:56:07 PM I purchased half fried rice- the most skimpy portion I have ever received at a Panda anywhere. Super Greens- it...

Panda Express / too many tv commercials

Jo
Jul 28, 2019

you have a new product called sicuhurican or something like that. enough is enough on the tv commericals. using western line dancing, doesn't really go with chinese food. afterall its only breaded chicken stripes with sweet and sour coating like sweet and sour chicken. i can make that at...

Panda Express / service and honey walnut shrimp

Al
Jul 24, 2019

On Tuesday, July 23, at 7:30pm I entered Panda Express located on Canal Road in Brunswick, Ga. I wasn't greeted, and after briefly standing at the food, a gentleman asked what Would I like to order. I asked for two bigger plates and Id like to upcharge both with Double Honey Walnut shrimp...

Panda Express / horrible customer service, etc

As
Jul 11, 2019

I went to the palarine, il location. Stated online and on the door it says their drive thru close time is 9:20 PM. I arrived at 9:00 and waited in the drive thru for almost 20min. When I got to the speaker to place my order, the girl taking orders was very rude. Told me that they were very...

Panda Express / kung pao bowl and kung pao plate

Er
Jul 02, 2019

Panda ExpressThe bowl and the plate came with very little amount of meat. We counted the pieces of chicken and it was five small slices. Very unacceptable!! Paid to much money to get cheated. It was busy at the time but does not give reason to give less food to customers. Also I was charged for 1 egg...

Panda Express / unprofessional manager

Ms
Jun 27, 2019

I was in the restaurant on today June 27th when I witness a disrespectful manager by the name of Jannie. I come to your establishment when a certain cook by the name of Deandre is there because the food is always good when he's there. Well while there today on my lunch hour I witnessed...

Panda Express / drive thru landscaping

Ra
Jun 18, 2019

Went thru Panda Express at 1203 N Keller Dr, Effingham, IL 62401 in my home town today June 18, 2019. The landscaping was horrible. Looks like the place has been closed for years! Weeds that are 3 to 4 ft. tall. Weeds have taken over ALL of the drive thru landscaping. What a disgrace, not...

Panda Express / panda express tried to scam me

Da
Jun 13, 2019

I went inside and wasn't in the mood for fried rice or chow mein. I asked her to skip that step and give me something else. She said No. I had to get the fried rice or the noodles. I felt completely violated because I knew she would fill up the container 50 percent and that's not fair...

Panda Express / the customer service of the employee named camille was very rude and disrespectful.

Mo
Jun 04, 2019

PANDA EXPRESS #1129 I went with my son at that location yesterday, 06/03/2019, around 3:15 PM and I asked if I could get the new batch of Teriyaki Chicken because the one that they had on the display were just 2 pieces and were old. The one that was helping me, I believe his name was Billy, wa...

Panda Express / too little for what paid for

Fa
Jun 01, 2019

Panda Express #1308, Indianapolis. The staff here won't even wait for you to order, or look for what to order... they are so fast!! ... and then, ordered the white rice with orange chicken... I MAYBE got a tablespoon of orange chicken and about 2 cups of rice. This is not the first time...

Panda Express / bad management

Ze
May 30, 2019

Panda express in odessa tx have very bad service, we ask for ice, they don't have ice. food service is very slow, we have to wait for a long time, the dining room is unhygenic. and nobody is taking care of the trash. The manager won't listen to the complaints. Seems to me the manager lost...

Panda Express / rude employees panda express store 2389 panama city beach

Ca
May 21, 2019

Store 2389 bad customer service I literally waited an hour just to get 2 plates of food Here are the names that I feel like you shouldn't have working for your company representing Panda Express names are: KWELI, JORDAN, XIOMARY, LAILAINE these people have bad service they don't apologize or...

Panda Express / 1) failure to honor offer 2) treatment by counter person 3) bad beverages

Ro
Apr 06, 2019

Panda Express1) My friend and I arrived with properly completed "Free Entree Item" receipts from our previous visit but the check-out person refused to honor them because they were "more than 30 days old". That requiremen Gibrt is not printed on the offer or posted in the restaurant...

Panda Express / order# 416256 4/3/19

Ch
Apr 03, 2019

Went through the drive-thru at lunch today and ordered Beijing Beef Bowl with Noodles, order taker showed in on board as Orange Chicken, I asked to correct it to Beijing Beef, she implied I was changing my order when in fact I never uttered the words "Orange chicken"...then was told it...

Panda Express / the spanish manager

Ar
Mar 19, 2019

Omg i was ordering my food then suddenly the tall lady wearing black shirt looks spanish And starting talking her team members with a rude attitude saying ( from now on nomore texting if you all want to calling out call me or late)! Im not sure why that rude manager sayin that infront of...

Panda Express / hr issue

Na
Feb 16, 2019

My boyfriend works at Panda express in IL. And he has a woman supervisor. She always say somthing about our relationship. And it cause a lot of troubles beween me and mu boyfriend. It is not ok and it is so unprofessional. Someone need to take serious action on this. It not acceptable. I...

Panda Express / messed up our order, cussed by management, etc

Ce
Feb 11, 2019

When I spend $56 they do not give me a receipt and when I get home to my orders were messed up we tried to call and see what they can do about this problem and we were told there's nothing they can do without a receipt even though they didn't give us one then the man started cussing at me...

Panda Express / 45 minute wait for teriaki chicken

Lo
Jan 27, 2019

I am very upset with the Los Banos, CA 93635 Panda Express. I was in the restaurant buying a to go order. Just to order it took 15 mins of waiting. then i order teriaki chicken, , the girl serving me told me it would take 10 minutes, they were making more. 45 minutes later! they finally...

Panda Express / harassment from general manager

Lu
Jan 19, 2019

Panda ExpressMy GM at Panda Express is constantly looking for any little thing I do to try and get me in trouble. My 3rd day of work, he kept complaining and criticizing me about taking too long to close the lobby when I was never even told how long it should take me to finish closing the lobby. I had...

Panda Express / food and management

Ba
Jan 14, 2019

I've been coming to this panda for a few weeks on and off cause it's taste much better then my ships food. However they always are out of all foods. They tell me it's going to be 10min every time and the store is also very dirty, as they're standing in the cooking tops to put away the grease catchers. Also they're not using gloves 100% of the time.

Panda Express / customer service / bad food

Sn
Dec 28, 2018

The customer service was bad. The short girl that took my order was rude n seemed as if i was bothering her from the tall kinda large guy that was cooking. I had to keep telling her what i wanted because she kept looking back and talkin, smilling and being goofy. Is there not a policy that...

Panda Express / green bean chicken breast and orange chicken

St
Dec 27, 2018

Went through drive-thru at 11:50 pm on Thursday December 27th. there was a pretty good lunch rush going so I was shocked that when I arrived at my location to eat (about 3 minutes from restaurant) all of the food was cold to Luke warm at best. the rice, the chicken dishes, everything. I...

Panda Express / false advertising

Rt
Dec 26, 2018

Hello, We have a Panda Express in our local Giant in Camp Hill, PA. In the last 3 weeks I have stopped in, specifically for Panda Express, for the Honey Sesame Chicken. There is a LARGE sign on the board stating "it's back", yet every time I've gone in for this they do not have it. I wa...

Panda Express / gift card

La
Dec 15, 2018

My 10 yr old grandson had surgery on Dec 5 and around that time my pastor's wife went to the Panda Express at Market Place Mall and purchased a $40 gift card. My grandson is in a wheelchair and went with his class from school on Friday, Dec 14, 2018 to the Panda Express and attempted to...

Panda Express / quality of food

Sh
Dec 06, 2018

Panda ExpressI just witnessed employees, taking partially old food(fried rice), and mixing it with food getting ready to be cooked. I am completely disgusted, and disappointed at the practices of employees cutting corners, simply because it's close to quitting time. I arrived before 9p, and over 7...

Panda Express / customer service

Pj
Nov 25, 2018

I sat outside for about 45 minutes until almost 7 PM I would say waiting for the customer lines to go down. What's the line was down to about three customers from a constant 10 or so the whole time I waited I went in and while waiting I seen the drive-through employee cash $100 bill for a...

Panda Express / linguistic discrimination

Cl
Nov 25, 2018

Panda ExpressDate of the incident 11/25/2018 Time 6:20 pm Store # 2370 I am a regular client of this store and today I went to buy a bowl of food and the person how attended me was very rude and when I spoke in Spanish she was speaking me bad saying like I am sorry, do you want the food or not, what do...

Panda Express / panda customer service

Pa
Nov 20, 2018

On November 20, 2018, I went to Panda Express off of 51 St. Ave. & Baseline in Laveen. Two different young ladies asked for my order. I have them my order and they didn't take it. They asked again for my order ( I was in the drive thru). I gave them my order again. One lady kept asking for...

Panda Express / food portions

Ra
Nov 14, 2018

Panda ExpressI had just picked up a take out order (3 item) from your location in Clarksville, Indiana. When I got home, I was very disappointed to see the portions of the rice, chow mein, angus steak, walnut honey shrimp and green beans chicken (3rd item) portions were so skimpy. This is the third...

Panda Express / general manager

Ja
Nov 13, 2018

I consistently went to my manager Vieney from store 1558 about favoritism and it went unheard. I said I would call hr about the situation and she told me, no one would believe me those are my friends. So of course I didn't call. Then the day before she fired me she bragged to Castulo and...

Panda Express / servicio

Es
Nov 10, 2018

Buenas noches, Yo soy cliente frequente. Desgraciadamente esta última vez que fui me sentí como si fuera inferior a la señora Maria que tienen aquí de manager en su local que está por La Walmart aquí en la calle Nobhill en Yakima Washington. Siendo que la señora habla en español yo le...

Panda Express / eating area

Gi
Nov 10, 2018

During our visit on November 9th 2018 we walked into Panda and notice front area was dirty, then the tables were dirty, when we sat down looked outside, the windows were dirty. No cleanliness in the room. Also I advise the manager that it was too cold in the dining area. They had the air...

Panda Express / food tasted bad, I believe it was rotten

Ma
Nov 05, 2018

my wife and kids visit this location and the food was old and tasted rotten, they made a complain and the lady said she was not able to do anything for her. where can I make a formal complaint and get our money back since she had to throw away her food. The date of the incident was oct 26 2018 This was the location. 12244 Fm 423 #100, Frisco, TX 75034

Panda Express / service and food

Cc
Nov 02, 2018

I wrnt to the local P.E. like i have from time to time. I waited in line for my turn. When I approached the glass, my first words were that I wanted a three entree box. I got a little ahead of myself and forgot to say rice or chow mein. Once that was done, he let me sample the new honey...