Jimmy John's
Reviews and Complaints

I love JJ's and their website allows for super easy online ordering. My entire office has saved their favorites and we just press a button to reorder everything.

Called and asked questions thereafter placed my order but the gentleman Nick was so patient with all questions and had a great attitude throughout the whole call.

We ordered three subs online. Fifteen to twenty minutes later we walked in and our subs were waiting for us on the shelf. The people working in Greeley were friendly and helpful when asked questions. Everyone enjoyed their subs.

John at Jimmy Johns is a great driver, have had nothing but great experiences with him at the Indianapolis, IN branch downtown. They've been great throughout the pandemic, even with less drivers and workers, they always provide great service.

I never received my order! I placed it online, and paid for it, it was the Main st. One in Green Bay, WI., they didn't even call, text or even show! After waiting for a n hour, it was to late and were closed I emailed corporate 4xs and they have yet to respond. FRUSTRATED!

I really like JJ's sandwiches. The bread is so much better than subway's. When you walk in the staff always says "welcome to jj's" and your order is always ready before you get done paying. Food is always fresh and good. My favorite place to stop when we are in a hurry and need lunch fast.

They are absolutely amazing! They always get my rather complicated order correct! I have been to several stores and none of the others even came close! There staff are super friendly and extremely polite! I will be coming back to this location even though there is another store that is closer to me!

Not just a sub shop, that's for sure! I was placing a delivery order (1st time), Brittini asked how was my day, I burst into tears, my son is missing for over a month now, I'm having a tough day today. Brittini gave me a blessing, so sweet, thank you! JR delivered my order and delivered a hug from Brittini & himself... a hug, right on time. Britini and JR, thank you for your kindness and your hugs, I pray 100 fold return to you both! It was an honor to meet JR and I look forward to meeting Brittini one day when I feel better. More than good customer service, again, thank you both! T. Lyons

You recently opened a store in my town of Hurricane Utah. # 4138! You have a manager that has been most helpful! My first visit there was some confusion the way i entered my order on line. And your manager " Johnny' took control and showed me what i had not entered to make the order complete when i arrived at store to pick it up. Even after that first encounter he is always helpful when asked questions etc! You have a great team as far as i have seen on my numerous visits so far to this location! Thanks John Daniels

If I could leave 0 as a star rating, I would. I drove 20 minutes to go redeem a birthday sub at the location in AZ near me (the last day to redeem) and when I ordered and tried to present the coupon, they told me it "wasn't valid." The manager just shrugged his shoulders and told me there was nothing he could do. The entire exchange between trying to get me my birthday sub and confusion as to why the app wasn't working took 20-30 minutes. SO I wasted 40-50 minutes of my life on Jimmy Johns only to be told "sorry, nothing we can do." I asked if I could call corporate - they couldn't give me a number. At this point I was like "look at my phone, here is my License, can you honor the coupon and give me the deal - again it was the LAST day to redeem! Nope, sorry nothing we can do - and we don't have a number to give you. SO I left.

Next, I went on a scavenger hunt and finally had corporate call me 3 days later and tell me they "locked my account for suspicious activity." Like WTF? Is this a bank or a sandwich chain? After unlocking it for me, and determining that I was a legit dude who just wanted a birthday gift from the app, I asked if, since I missed the window for my birthday sandwich if they could hook me up with an extension or get me a free sub valid until the end of the month, they said "Sorry you'll have to wait until next year."

Well, I wont be waiting until any years because I will never go back to Jimmy Johns, they lost me as a customer over a $6.50 sandwich.

I place my order on line at approximately 3:10 pm to be delivered at 4:30 pm. I placed this order to be delivered at 4:30 because our company closes at 5:00 pm. I wanted this sandwich so that I could have it after work, as I wasn't going home. At 4:40 I hadn't received my order yet, so I called the specific location tot check on the status. I explained that my order was the one being delivered at and/or by 4:30 pm. The person said "oh, your the delay order" we're running a little behind. I meant to call you, our delivery guy left approximately 5 - 6 minutes ago. He has 5 deliveries. I said no problem, as long as he gets here by 5:00 pm, as that's when we close. At 4:55 I called back to get a delivery status, and was told that there's no way to track their bicycle delivery guy, and asked me if he wanted to call him. I said don't call him, because if he's on his bicycle, he won't likely answer. At 5:00 pm the manager locked the door, as it was closing time. The sandwich showed up shortly after 5:00 pm. One would think that if the sandwich order was placed ahead of time to be delivered at a later delivery time, that they should make the sandwich and have the delivery person leave before that specific delivery time, not after that delivery time. Also, I shouldn't have to call them, when they knew that they were behind... they should have called me. The whole situation was very maddening. And there responses when I called were equaling maddening. It's not likely I will place another order anytime soon

Always went to Subway across the street from my office.

For the first time, I decided to try you a year ago.

I loved it plus wrapped in lettuce(Glutton intolerant) the guy maybe a manager maybe the owner young guy early 30s's sold me on the tuna being real vs Subway.

Since then go maybe 4 x a week.

At $8.50-$10.50 of course expensive over time

850 x 4 days= $ 34.00 x 4 week=$136.00+++ $136.00 x 12 mth $1,632.00++

if I go 10 years that's $16.320 .

Will I stop eating in the next 10 years?

6 -8 weeks ago want a cup of water same guy that seemed nice always wanted 34 cents Not 25 or 30 etc Yet 34 cents.

Of course, I said no. Last time ever went back.

Now not as much I drive maybe 6 miles away due to distance and close's at 3 pm (insaine)

I went into jimmy john"s orderd two lulu's cut in half, after I came back after seeing nothing was cut... She gave me.. Can't cut in half you already open the sub? Really... So after the bs.. She tossed both sub's in my lap.. (wow).. I asked for manager, got my money back... Never go to that location on 502 liberty ave store #357 pittsburgh, pa... Dont asked for know sub to be cut in half... Or your going to get flying lulu's in your face..

I ordered for delivery from Jimmy Johns on Oak Grove in Concord, CA on 11/9/23. The very next day my card was used by someone to order from Petco. Now I have to replace my card which is going to take way too long to get AND I will never order for delivery from this store again. You really need to check those employees about this but I'm sure no one will confess to doing this. Please be careful who you hire to work in your franchises. And yes, I am pissed.

Hello, I have a complain to make. I went to the jimmy johns store at 7.50pm at the 3400 Civic Center Blvd, Unit RETAIL, Philadelphia, PA 19104.

the door and lights off way before closing time and the staff standing in the store in the dark. this store is at the hospital so it's the quickest way to catch a bite.

I'm so upset because i was looking forward to purchase dinner there tonight. it been going in for way too long now so i think its time that i make a complain.

Walked into your store on Broadway in Quincy, close to Amarillo at 7 pm. No one in store but there was rap music saying mother Fulkerson every other word. Couldn't even talk hardly. The teens were super slow. A older guy, maybe a driver. Was messing with kid at register, had his hand in his face and was trying to mess with his cash register. It All made me very uncomfortable. I will never be back. Fix that problem or close the store. Jimmy John's used to be a great family restaurant. Not there.

I order delivery for my lunch on 9/30/2023 and the delivery driver , showed up, rang my door bell. My dog barked a few times and i opened my inside door and I was slowly trying to get my screen door open and driver opened my door and my dog wanted to see what was going on and she slammed my screen door closed on my hand and food and dogs head. She then said, Im petrified of dogs and I said, you have to let me open the door to get my dog and hand out of door. My dog was waggy her tail. She is a happy dog and friendly. I CALLED the store on North 30th street, Omaha, Ne and her name was Michelle and she told me to go to the website and type it out and she gave my the corporate number as I requested and Michelle said she was calling her boss. Im not happy at all. My hand is swollen and I hope my dog didnt get hurt and needs a vet or I will be suing Jimmy Johns.

I've been a member for many years. I bought my #9 sandwich at least 5 times this month and didn't receive any rewards. Today I bought the Giant size #9, the date is 9/26/2023.

I went online and it shows no activity for the past 30 days. My rewards number is my phone number...[protected]. Please let me know what the problem is. Thanks.

I always use the Jimmy #2006 Located at 13824 W. McDowell Rd #10 in

Goodyear, Arizona.

Please phone me if you need further information, [protected] Thanks.

I live in steger Illinois and have no car at the moment. I got into a bad car incident that left me without a vehicle. Ive been able to still get around from work and back. I really enjoy Jimmy Johns sandwich think there the best around but I can never get any due to the delivery set up of only 5 mins rural area where there are no jimmy johns in my area. The closest one is 10 mins away. This highly frustrates me due to the inconvenience. I wish for a better delivery system that can think if the customer that are not the closest around the corner trip distance. From a restaurant that quotes “we think of the customer” I am displeased.

Hello, my name is Ethan Isom and I started working for the company in July 2023 in Marion, IL. Since working there, I have been sexually visualized and harassed by the manager Sarah. There have been multiple instances where she would say sexual things to me, or point to signs in the store, the one in particular said "we'd love to see you naked" I thought it was weird and just ignored it. She has been very rude and yelled whenever I asked a question about the job duties. I didn't get any proper training, and I only received 8 hours per work week. When I would go to Sarah about getting more hours, due to not being able to pay bills or make a living with children, she suggested that I "do something for her" to get more hours. She came up to me on the line and shook out pepper saying, "maybe you need to add a little spice in your life" then winked at me. Today I made a suggestion about the chips, chips of all things and she yelled, was very rude saying she wouldn't change things around for one person..not sure who she was referring to and then was telling other employers "she was done" I resigned today because I can no longer work for someone who doesn't respect me and makes her workers feel uncomfortable

I am a worker at the Hemlock Jimmy John’s. Our A/C hasn’t been working for a couple of weeks now, and no one has come in to fix it. I’ve talked to my General Manager and my Area Manager, and nothing has been done or set into motion. The hottest it has been in the store was 83 degrees Fahrenheit, and today, 8/2/23, it was at 79 degrees Fahrenheit. I get dizzy and nauseous while I’m working. This is a major OSHA violation. I would really appreciate for someone to come and fix the A/C.

Thank you for your time.