Jimmy John's’s earns a 1.4-star rating from 9 reviews and 144 complaints, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
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I love JJ's and their website allows for super easy
I love JJ's and their website allows for super easy online ordering. My entire office has saved their favorites and we just press a button to reorder everything.
Great Customer Service
Called and asked questions thereafter placed my order but the gentleman Nick was so patient with all questions and had a great attitude throughout the whole call.
Good To Go
We ordered three subs online. Fifteen to twenty minutes later we walked in and our subs were waiting for us on the shelf. The people working in Greeley were friendly and helpful when asked questions. Everyone enjoyed their subs.
Indianapolis IN downtown Pennsylvania Street branch has been awesome, even through the pandemic
John at Jimmy Johns is a great driver, have had nothing but great experiences with him at the Indianapolis, IN branch downtown. They've been great throughout the pandemic, even with less drivers and workers, they always provide great service.
Never got my order!
I never received my order! I placed it online, and paid for it, it was the Main st. One in Green Bay, WI., they didn't even call, text or even show! After waiting for a n hour, it was to late and were closed I emailed corporate 4xs and they have yet to respond. FRUSTRATED!
Have always had a good experience
I really like JJ's sandwiches. The bread is so much better than subway's. When you walk in the staff always says "welcome to jj's" and your order is always ready before you get done paying. Food is always fresh and good. My favorite place to stop when we are in a hurry and need lunch fast.
Baxter Street in Athens, Ga
They are absolutely amazing! They always get my rather complicated order correct! I have been to several stores and none of the others even came close! There staff are super friendly and extremely polite! I will be coming back to this location even though there is another store that is closer to me!
3123 Watson Blvd. Warner Robins, Ga
Not just a sub shop, that's for sure! I was placing a delivery order (1st time), Brittini asked how was my day, I burst into tears, my son is missing for over a month now, I'm having a tough day today. Brittini gave me a blessing, so sweet, thank you! JR delivered my order and delivered a hug from Brittini & himself... a hug, right on time. Britini and JR, thank you for your kindness and your hugs, I pray 100 fold return to you both! It was an honor to meet JR and I look forward to meeting Brittini one day when I feel better. More than good customer service, again, thank you both! T. Lyons
Great customer service!
You recently opened a store in my town of Hurricane Utah. # 4138! You have a manager that has been most helpful! My first visit there was some confusion the way i entered my order on line. And your manager " Johnny' took control and showed me what i had not entered to make the order complete when i arrived at store to pick it up. Even after that first encounter he is always helpful when asked questions etc! You have a great team as far as i have seen on my numerous visits so far to this location! Thanks John Daniels
Recommendation: Great store highly recommend everyone visit there!!
Jimmy John's Complaints 144
Service
Saturday 7:51pm Jimmy Johns#2889 My friend and I decided tohave sandwiches for dinner. We do not live in Silverdale where this JJ was. We are from Tacoma area. Ordered my sandwich which was a Vito#5. She ordered hers but took a moment to look at menu because she had never had JJ sandwich before. She did whisper under her breathe that she thought the crew...
Read full review of Jimmy John'sBad customer service
If I could leave 0 as a star rating, I would. I drove 20 minutes to go redeem a birthday sub at the location in AZ near me (the last day to redeem) and when I ordered and tried to present the coupon, they told me it "wasn't valid." The manager just shrugged his shoulders and told me there was nothing he could do. The entire exchange between trying to get me my birthday sub and confusion as to why the app wasn't working took 20-30 minutes. SO I wasted 40-50 minutes of my life on Jimmy Johns only to be told "sorry, nothing we can do." I asked if I could call corporate - they couldn't give me a number. At this point I was like "look at my phone, here is my License, can you honor the coupon and give me the deal - again it was the LAST day to redeem! Nope, sorry nothing we can do - and we don't have a number to give you. SO I left.
Next, I went on a scavenger hunt and finally had corporate call me 3 days later and tell me they "locked my account for suspicious activity." Like WTF? Is this a bank or a sandwich chain? After unlocking it for me, and determining that I was a legit dude who just wanted a birthday gift from the app, I asked if, since I missed the window for my birthday sandwich if they could hook me up with an extension or get me a free sub valid until the end of the month, they said "Sorry you'll have to wait until next year."
Well, I wont be waiting until any years because I will never go back to Jimmy Johns, they lost me as a customer over a $6.50 sandwich.
Not freaky fast
I place my order on line at approximately 3:10 pm to be delivered at 4:30 pm. I placed this order to be delivered at 4:30 because our company closes at 5:00 pm. I wanted this sandwich so that I could have it after work, as I wasn't going home. At 4:40 I hadn't received my order yet, so I called the specific location tot check on the status. I explained that my order was the one being delivered at and/or by 4:30 pm. The person said "oh, your the delay order" we're running a little behind. I meant to call you, our delivery guy left approximately 5 - 6 minutes ago. He has 5 deliveries. I said no problem, as long as he gets here by 5:00 pm, as that's when we close. At 4:55 I called back to get a delivery status, and was told that there's no way to track their bicycle delivery guy, and asked me if he wanted to call him. I said don't call him, because if he's on his bicycle, he won't likely answer. At 5:00 pm the manager locked the door, as it was closing time. The sandwich showed up shortly after 5:00 pm. One would think that if the sandwich order was placed ahead of time to be delivered at a later delivery time, that they should make the sandwich and have the delivery person leave before that specific delivery time, not after that delivery time. Also, I shouldn't have to call them, when they knew that they were behind... they should have called me. The whole situation was very maddening. And there responses when I called were equaling maddening. It's not likely I will place another order anytime soon
Is Jimmy John's Legit?
Jimmy John's earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jimmy John's. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jimmy John's has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Jimmyjohns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jimmyjohns.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jimmyjohns.com you are considering visiting, which is associated with Jimmy John's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Jimmy John's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Jimmy John's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 144 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Jimmy John's protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Jimmy John's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Personal injury
I (Valerie Perkins) made a personal injury claim on January 11, 2024. I was told on the phone from Jimmy John rep to make a claim on line and someone will call me. I haven't receive a call back from no one yet. it is January 18th, 2024. I had a Doctor appt with my doctor, X-ray of my injury leg and MRI done. I will start my Physical Therapy. Monday...
Read full review of Jimmy John'sWet floor, no rug on floor by door, no warning floor sign. Rug on shelf not on floor
While entering the restaurant on Tuesday January 9th, 2024 I slipped on the wet floor. In a lot of pain in my leg that night and all day next day Wednesday January 10th, 2024. called my doctor Thursday January 11th, 2024 was told to come in for x-ray. Called Jimmy John customer service Thursday January 11, 2024 before my appt with my doctor. customer...
Read full review of Jimmy John'sThis is pc if I type in caps says typing too many caps pc not needed
Always went to Subway across the street from my office.
For the first time, I decided to try you a year ago.
I loved it plus wrapped in lettuce(Glutton intolerant) the guy maybe a manager maybe the owner young guy early 30s's sold me on the tuna being real vs Subway.
Since then go maybe 4 x a week.
At $8.50-$10.50 of course expensive over time
850 x 4 days= $ 34.00 x 4 week=$136.00+++ $136.00 x 12 mth $1,632.00++
if I go 10 years that's $16.320 .
Will I stop eating in the next 10 years?
6 -8 weeks ago want a cup of water same guy that seemed nice always wanted 34 cents Not 25 or 30 etc Yet 34 cents.
Of course, I said no. Last time ever went back.
Now not as much I drive maybe 6 miles away due to distance and close's at 3 pm (insaine)
Claimed loss: SERVICE SUCKS
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These people made me so angry that I got into an argument with my grandmother. I punched her in the face. She is having me charged. I may be dishonary discharged. I am a marine..
Store #357 jimmy johns on 502 liberty ave
I went into jimmy john"s orderd two lulu's cut in half, after I came back after seeing nothing was cut... She gave me.. Can't cut in half you already open the sub? Really... So after the bs.. She tossed both sub's in my lap.. (wow).. I asked for manager, got my money back... Never go to that location on 502 liberty ave store #357 pittsburgh, pa... Dont asked for know sub to be cut in half... Or your going to get flying lulu's in your face..
Fraudulent use of debit card after placing an online order
I ordered for delivery from Jimmy Johns on Oak Grove in Concord, CA on 11/9/23. The very next day my card was used by someone to order from Petco. Now I have to replace my card which is going to take way too long to get AND I will never order for delivery from this store again. You really need to check those employees about this but I'm sure no one will confess to doing this. Please be careful who you hire to work in your franchises. And yes, I am pissed.
Claimed loss: $62.11 fraudulently charged to my card.
Desired outcome: Please send me a refund check for $62.11. Send to Terri A. Brown and mail it to 1350 Treat Blvd., Suite 210, Walnut Creek, CA
For some reason my order on line would not go through!! and your employee at the store would not honor the $1 discount!!
I placed an order for veg sub on line and the payment failed. I switched and added another card and the payment was not accepted for it indicated that card was on file but the payment failed. I drove to the store and stood at the cash register and your staff was busy but this is the first time they did not acknowledge me. Few minutes later your employee...
Read full review of Jimmy John'svery upset customer
Hello, I have a complain to make. I went to the jimmy johns store at 7.50pm at the 3400 Civic Center Blvd, Unit RETAIL, Philadelphia, PA 19104.
the door and lights off way before closing time and the staff standing in the store in the dark. this store is at the hospital so it's the quickest way to catch a bite.
I'm so upset because i was looking forward to purchase dinner there tonight. it been going in for way too long now so i think its time that i make a complain.
Music allowed to play is vulgar
Walked into your store on Broadway in Quincy, close to Amarillo at 7 pm. No one in store but there was rap music saying mother Fulkerson every other word. Couldn't even talk hardly. The teens were super slow. A older guy, maybe a driver. Was messing with kid at register, had his hand in his face and was trying to mess with his cash register. It All made me very uncomfortable. I will never be back. Fix that problem or close the store. Jimmy John's used to be a great family restaurant. Not there.
Desired outcome: FIX THE PROBKEM. WHERE IS YOUR MANAGEMENT. DO YOU HAVE CAMERAS??
The product and customer service I received
On 10/03/2023 @ Approximately 3:54PM (as stated on my receipt) Tkt 472 Reg#1 3:54PM #1 Pepe $7.99 NO TOM #7 Spicy Italian $9.89 Sub total: $17.98 Sales Tax: $1.56 TOTAL: $19.54 PAID CASH in the amount of $20.00 Change 0.46 INSHOP-Order taker Dillion CHK#63 I walked into JJ at the Tucson Marketplace after work on this day not knowing what to expect. My...
Read full review of Jimmy John'sService of delivery driver
I order delivery for my lunch on 9/30/2023 and the delivery driver , showed up, rang my door bell. My dog barked a few times and i opened my inside door and I was slowly trying to get my screen door open and driver opened my door and my dog wanted to see what was going on and she slammed my screen door closed on my hand and food and dogs head. She then said, Im petrified of dogs and I said, you have to let me open the door to get my dog and hand out of door. My dog was waggy her tail. She is a happy dog and friendly. I CALLED the store on North 30th street, Omaha, Ne and her name was Michelle and she told me to go to the website and type it out and she gave my the corporate number as I requested and Michelle said she was calling her boss. Im not happy at all. My hand is swollen and I hope my dog didnt get hurt and needs a vet or I will be suing Jimmy Johns.
Desired outcome: I want medical bills paid for and compensation for my food the got smushed in the door with my hand and my dogs head.
Rewards
I've been a member for many years. I bought my #9 sandwich at least 5 times this month and didn't receive any rewards. Today I bought the Giant size #9, the date is 9/26/2023.
I went online and it shows no activity for the past 30 days. My rewards number is my phone number...[protected]. Please let me know what the problem is. Thanks.
I always use the Jimmy #2006 Located at 13824 W. McDowell Rd #10 in
Goodyear, Arizona.
Please phone me if you need further information, [protected] Thanks.
Desired outcome: Fix the problem with the rewards program. It doesn't seem to recognize me as a Rewards member.
#10 sandwich had a piece wood sliver in sandwiches
Was on 9/15/23 at 8pm on Friday night. Ordered a # 10 sandwich to be delivered to Baxter jack volleyball where I ref every Friday to have delivered for my dinner as I ref volleyball. Took a bite of the sandwiches and my left side of throat are was like scratching irritated so I took a drink. As I was refing I started couching like there was a itch in my...
Read full review of Jimmy John'sSandwich was not delivered, charged twice plus tip.
#[protected] Ordered sandwich at 12 from Harahan Jimmy Johns. At 12:15 got notice that it was out for delivery. I went downstairs to wait for the drive inside on the side of the building where the deliveries are made. Build is 1201 Elmwood Park Blvd. Two to five minutes away from the Jimmy Johns in question. At 12:35 I went back upstairs and told the...
Read full review of Jimmy John'sDelivery.
I live in steger Illinois and have no car at the moment. I got into a bad car incident that left me without a vehicle. Ive been able to still get around from work and back. I really enjoy Jimmy Johns sandwich think there the best around but I can never get any due to the delivery set up of only 5 mins rural area where there are no jimmy johns in my area. The closest one is 10 mins away. This highly frustrates me due to the inconvenience. I wish for a better delivery system that can think if the customer that are not the closest around the corner trip distance. From a restaurant that quotes “we think of the customer” I am displeased.
Order online
My Husband ordered online at 8:00pm today the confirmation order went through at 8:12pm at the East College in Springfield, OH. We waited for 40 minutes and then it stated it was confirmed for Monday for delivery. We wanted the food for Sunday night and we noticed they closed at 9pm. We wanted to cancel the order but no one answered the phone and we called at 8:50pm.
Read full review of Jimmy John'sHarassment
Hello, my name is Ethan Isom and I started working for the company in July 2023 in Marion, IL. Since working there, I have been sexually visualized and harassed by the manager Sarah. There have been multiple instances where she would say sexual things to me, or point to signs in the store, the one in particular said "we'd love to see you naked" I thought it was weird and just ignored it. She has been very rude and yelled whenever I asked a question about the job duties. I didn't get any proper training, and I only received 8 hours per work week. When I would go to Sarah about getting more hours, due to not being able to pay bills or make a living with children, she suggested that I "do something for her" to get more hours. She came up to me on the line and shook out pepper saying, "maybe you need to add a little spice in your life" then winked at me. Today I made a suggestion about the chips, chips of all things and she yelled, was very rude saying she wouldn't change things around for one person..not sure who she was referring to and then was telling other employers "she was done" I resigned today because I can no longer work for someone who doesn't respect me and makes her workers feel uncomfortable
Desired outcome: I quit my job
Working Conditions
I am a worker at the Hemlock Jimmy John’s. Our A/C hasn’t been working for a couple of weeks now, and no one has come in to fix it. I’ve talked to my General Manager and my Area Manager, and nothing has been done or set into motion. The hottest it has been in the store was 83 degrees Fahrenheit, and today, 8/2/23, it was at 79 degrees Fahrenheit. I get dizzy and nauseous while I’m working. This is a major OSHA violation. I would really appreciate for someone to come and fix the A/C.
Thank you for your time.
Desired outcome: Have healthy working conditions, and a working A/C.
Overview of Jimmy John's complaint handling
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Jimmy John's Contacts
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Jimmy John's phone numbers+1 (866) 276-6302+1 (866) 276-6302Click up if you have successfully reached Jimmy John's by calling +1 (866) 276-6302 phone number 0 0 users reported that they have successfully reached Jimmy John's by calling +1 (866) 276-6302 phone number Click down if you have unsuccessfully reached Jimmy John's by calling +1 (866) 276-6302 phone number 1 1 users reported that they have UNsuccessfully reached Jimmy John's by calling +1 (866) 276-6302 phone number+1 (217) 714-2113+1 (217) 714-2113Click up if you have successfully reached Jimmy John's by calling +1 (217) 714-2113 phone number 0 0 users reported that they have successfully reached Jimmy John's by calling +1 (217) 714-2113 phone number Click down if you have unsuccessfully reached Jimmy John's by calling +1 (217) 714-2113 phone number 0 0 users reported that they have UNsuccessfully reached Jimmy John's by calling +1 (217) 714-2113 phone number(619) 310-5151(619) 310-5151Click up if you have successfully reached Jimmy John's by calling (619) 310-5151 phone number 0 0 users reported that they have successfully reached Jimmy John's by calling (619) 310-5151 phone number Click down if you have unsuccessfully reached Jimmy John's by calling (619) 310-5151 phone number 0 0 users reported that they have UNsuccessfully reached Jimmy John's by calling (619) 310-5151 phone number
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Jimmy John's emailsjimmyjohn@jimmyjohns.com100%Confidence score: 100%Supportfeedback@jimmyjohns.com90%Confidence score: 90%Support
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Jimmy John's address2212 Fox Dr. Champaign, Champaign, Illinois, 61820, United States
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Jimmy John's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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Recent comments about Jimmy John's company
This is pc if I type in caps says typing too many caps pc not needed




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