Jimmy John's
Reviews and Complaints

I ordered lunch in the mobile app because I could not leave the office. I knew it would not be freaky fast around noon. About 40 minutes after I ordered, I received a notification that my order left the restaurant 20 minutes prior. I'm 5 minutes away by car. I figured they were trying to make their times look better, so I waited another 15 minutes before calling the restaurant. I was informed that there was a mix up with my order, but they remade it and it was leaving with the driver. Fifteen minutes later I received a delivery. I open the bag, and got someone else's ranch instead of my side. The sandwich is soggy, and they did not go light on the mayo or mustard as requested. If they had already screwed up my order once, I would think that they would double check before sending it out again! Ridiculous!

I love JJ's and their website allows for super easy online ordering. My entire office has saved their favorites and we just press a button to reorder everything.

Called and asked questions thereafter placed my order but the gentleman Nick was so patient with all questions and had a great attitude throughout the whole call.

We ordered three subs online. Fifteen to twenty minutes later we walked in and our subs were waiting for us on the shelf. The people working in Greeley were friendly and helpful when asked questions. Everyone enjoyed their subs.

John at Jimmy Johns is a great driver, have had nothing but great experiences with him at the Indianapolis, IN branch downtown. They've been great throughout the pandemic, even with less drivers and workers, they always provide great service.

I never received my order! I placed it online, and paid for it, it was the Main st. One in Green Bay, WI., they didn't even call, text or even show! After waiting for a n hour, it was to late and were closed I emailed corporate 4xs and they have yet to respond. FRUSTRATED!

I really like JJ's sandwiches. The bread is so much better than subway's. When you walk in the staff always says "welcome to jj's" and your order is always ready before you get done paying. Food is always fresh and good. My favorite place to stop when we are in a hurry and need lunch fast.

They are absolutely amazing! They always get my rather complicated order correct! I have been to several stores and none of the others even came close! There staff are super friendly and extremely polite! I will be coming back to this location even though there is another store that is closer to me!

Not just a sub shop, that's for sure! I was placing a delivery order (1st time), Brittini asked how was my day, I burst into tears, my son is missing for over a month now, I'm having a tough day today. Brittini gave me a blessing, so sweet, thank you! JR delivered my order and delivered a hug from Brittini & himself... a hug, right on time. Britini and JR, thank you for your kindness and your hugs, I pray 100 fold return to you both! It was an honor to meet JR and I look forward to meeting Brittini one day when I feel better. More than good customer service, again, thank you both! T. Lyons

You recently opened a store in my town of Hurricane Utah. # 4138! You have a manager that has been most helpful! My first visit there was some confusion the way i entered my order on line. And your manager " Johnny' took control and showed me what i had not entered to make the order complete when i arrived at store to pick it up. Even after that first encounter he is always helpful when asked questions etc! You have a great team as far as i have seen on my numerous visits so far to this location! Thanks John Daniels

Saturday 7:51pm

Jimmy Johns#2889

My friend and I decided tohave sandwiches for dinner. We do not live in Silverdale where this JJ was. We are from Tacoma area. Ordered my sandwich which was a Vito#5. She ordered hers but took a moment to look at menu because she had never had JJ sandwich before. She did whisper under her breathe that she thought the crew of three guys were “stoned” but don’t know that for certain. She ended up getting a Cuban. We were staying in hotel in area so went back to hotel 11 miles away and discovered on opening sandwich hers was a tuna and not Cuban. They also charged me for her sandwich even tho I clearly stated we were paying separate. I did not go back to store to get this all straight since we were 11 miles away. I was so embarrased about her sandwich I told her I would not make her pay me after all I suggested the place. So bad service and wrong sandwich is bottom line. Need to check on this crew!

Linda Sirvin text me at [protected] no calls please and thank you.

If I could leave 0 as a star rating, I would. I drove 20 minutes to go redeem a birthday sub at the location in AZ near me (the last day to redeem) and when I ordered and tried to present the coupon, they told me it "wasn't valid." The manager just shrugged his shoulders and told me there was nothing he could do. The entire exchange between trying to get me my birthday sub and confusion as to why the app wasn't working took 20-30 minutes. SO I wasted 40-50 minutes of my life on Jimmy Johns only to be told "sorry, nothing we can do." I asked if I could call corporate - they couldn't give me a number. At this point I was like "look at my phone, here is my License, can you honor the coupon and give me the deal - again it was the LAST day to redeem! Nope, sorry nothing we can do - and we don't have a number to give you. SO I left.

Next, I went on a scavenger hunt and finally had corporate call me 3 days later and tell me they "locked my account for suspicious activity." Like WTF? Is this a bank or a sandwich chain? After unlocking it for me, and determining that I was a legit dude who just wanted a birthday gift from the app, I asked if, since I missed the window for my birthday sandwich if they could hook me up with an extension or get me a free sub valid until the end of the month, they said "Sorry you'll have to wait until next year."

Well, I wont be waiting until any years because I will never go back to Jimmy Johns, they lost me as a customer over a $6.50 sandwich.

I place my order on line at approximately 3:10 pm to be delivered at 4:30 pm. I placed this order to be delivered at 4:30 because our company closes at 5:00 pm. I wanted this sandwich so that I could have it after work, as I wasn't going home. At 4:40 I hadn't received my order yet, so I called the specific location tot check on the status. I explained that my order was the one being delivered at and/or by 4:30 pm. The person said "oh, your the delay order" we're running a little behind. I meant to call you, our delivery guy left approximately 5 - 6 minutes ago. He has 5 deliveries. I said no problem, as long as he gets here by 5:00 pm, as that's when we close. At 4:55 I called back to get a delivery status, and was told that there's no way to track their bicycle delivery guy, and asked me if he wanted to call him. I said don't call him, because if he's on his bicycle, he won't likely answer. At 5:00 pm the manager locked the door, as it was closing time. The sandwich showed up shortly after 5:00 pm. One would think that if the sandwich order was placed ahead of time to be delivered at a later delivery time, that they should make the sandwich and have the delivery person leave before that specific delivery time, not after that delivery time. Also, I shouldn't have to call them, when they knew that they were behind... they should have called me. The whole situation was very maddening. And there responses when I called were equaling maddening. It's not likely I will place another order anytime soon

Always went to Subway across the street from my office.

For the first time, I decided to try you a year ago.

I loved it plus wrapped in lettuce(Glutton intolerant) the guy maybe a manager maybe the owner young guy early 30s's sold me on the tuna being real vs Subway.

Since then go maybe 4 x a week.

At $8.50-$10.50 of course expensive over time

850 x 4 days= $ 34.00 x 4 week=$136.00+++ $136.00 x 12 mth $1,632.00++

if I go 10 years that's $16.320 .

Will I stop eating in the next 10 years?

6 -8 weeks ago want a cup of water same guy that seemed nice always wanted 34 cents Not 25 or 30 etc Yet 34 cents.

Of course, I said no. Last time ever went back.

Now not as much I drive maybe 6 miles away due to distance and close's at 3 pm (insaine)

I went into jimmy john"s orderd two lulu's cut in half, after I came back after seeing nothing was cut... She gave me.. Can't cut in half you already open the sub? Really... So after the bs.. She tossed both sub's in my lap.. (wow).. I asked for manager, got my money back... Never go to that location on 502 liberty ave store #357 pittsburgh, pa... Dont asked for know sub to be cut in half... Or your going to get flying lulu's in your face..

I ordered for delivery from Jimmy Johns on Oak Grove in Concord, CA on 11/9/23. The very next day my card was used by someone to order from Petco. Now I have to replace my card which is going to take way too long to get AND I will never order for delivery from this store again. You really need to check those employees about this but I'm sure no one will confess to doing this. Please be careful who you hire to work in your franchises. And yes, I am pissed.

Hello, I have a complain to make. I went to the jimmy johns store at 7.50pm at the 3400 Civic Center Blvd, Unit RETAIL, Philadelphia, PA 19104.

the door and lights off way before closing time and the staff standing in the store in the dark. this store is at the hospital so it's the quickest way to catch a bite.

I'm so upset because i was looking forward to purchase dinner there tonight. it been going in for way too long now so i think its time that i make a complain.

Walked into your store on Broadway in Quincy, close to Amarillo at 7 pm. No one in store but there was rap music saying mother Fulkerson every other word. Couldn't even talk hardly. The teens were super slow. A older guy, maybe a driver. Was messing with kid at register, had his hand in his face and was trying to mess with his cash register. It All made me very uncomfortable. I will never be back. Fix that problem or close the store. Jimmy John's used to be a great family restaurant. Not there.

On 10/03/2023 @ Approximately 3:54PM (as stated on my receipt)
Tkt 472 Reg#1 3:54PM
#1 Pepe $7.99
NO TOM
#7 Spicy Italian $9.89
Sub total: $17.98
Sales Tax: $1.56
TOTAL: $19.54
PAID CASH in the amount of $20.00 Change 0.46
INSHOP-Order taker Dillion CHK#63

I walked into JJ at the Tucson Marketplace after work on this day not knowing what to expect. My husband and I wanted to try JJ after being recommended by a co-worker, mind you it wasnt at this particular store it was on the east side of Tucson.

My husband is a severe diabetic and a retired pharmacist here in tucson for 44 years for Fry's food and drugs, I am a LCSW here in Tucson for the past 20 years. I was running late and my husband had to have something quick to eat so we decided I would stop in.

I approached JJ and the gentlemen came to the counter and stated what can i help you with, I stated to the clerk or maker Dillion, I have never been here how big are the sandwiches? Dillion stated as shown on the menu on top, I don't get it all our sandwiches are whatever size because he never told me, I had to guess. I asked him what sandwich He recommended due to not getting any real help from this customer service rep, and he recommended a club, I stated just give me a ham and cheese with everything except tomatoed, mayo mustard jalapeno on both, please, Dillion stated yeah it comes with the #7 i said what? and he did not repeat himself. The clerk did not mention that the #7 is not hot, and or tell me anything really. I got home to feed my husband in which to my devastation noticed 2 cold dry poorly made sandwiches with only meat and lettuce. Mind you I live 18 min away from this location. I was so unsatisfied with the service your rep provided and the food. I contacted the store in which I spoke to someone who stated that I would need to bring back the sandwiches to be refunded the money back for the poorly made sandwiches, mind you again my husband is a severe diabetic and began to eat the sandwich placing mustard mayo, pickles, onions, and jalapenos and paperchains himself. I stated to whoever answered for that location that I lived 18 minutes away and no consolation was made. I am very very very unsatisfied and would like a refund immediately please. I just threw out the #7 sandwich that was not eaten from my fridge and it made me so angry. You need to fully train your staff on the concept of Customer service and providing the ultimate experience. I have told so many people about my experience and feel that I should be recompensed. Please contact me via email [protected]@hotmail.com

and/or cell [protected].

Sincere regards

Cecilia Jimenez

I order delivery for my lunch on 9/30/2023 and the delivery driver , showed up, rang my door bell. My dog barked a few times and i opened my inside door and I was slowly trying to get my screen door open and driver opened my door and my dog wanted to see what was going on and she slammed my screen door closed on my hand and food and dogs head. She then said, Im petrified of dogs and I said, you have to let me open the door to get my dog and hand out of door. My dog was waggy her tail. She is a happy dog and friendly. I CALLED the store on North 30th street, Omaha, Ne and her name was Michelle and she told me to go to the website and type it out and she gave my the corporate number as I requested and Michelle said she was calling her boss. Im not happy at all. My hand is swollen and I hope my dog didnt get hurt and needs a vet or I will be suing Jimmy Johns.

I've been a member for many years. I bought my #9 sandwich at least 5 times this month and didn't receive any rewards. Today I bought the Giant size #9, the date is 9/26/2023.

I went online and it shows no activity for the past 30 days. My rewards number is my phone number...[protected]. Please let me know what the problem is. Thanks.

I always use the Jimmy #2006 Located at 13824 W. McDowell Rd #10 in

Goodyear, Arizona.

Please phone me if you need further information, [protected] Thanks.

#[protected] Ordered sandwich at 12 from Harahan Jimmy Johns.

At 12:15 got notice that it was out for delivery. I went downstairs to wait for the drive inside on the side of the building where the deliveries are made. Build is 1201 Elmwood Park Blvd. Two to five minutes away from the Jimmy Johns in question. At 12:35 I went back upstairs and told the receptionist to give me a call when the driver got there. When I looked at my phone, I saw I had missed a call at 12:26. Called the number back there was not answer. Called Jimmy Johns [protected] to tell them I had not received my sandwich. The lady on the phone said yes, the drive is out for delivery. I waited until 1:10 to call back. A lady answered and I asked to speak to a manager. She handed me off to a male. I told him that I was waiting for a delivery. He said the drive called you twice and there was no answer, so I don't know what to tell you. He said this with an attitude. I asked him if he was the manager and why did he not care that I didn't get my sandwich. At that point he said he was not the manager. It was the drive I was speaking to. I did get upset and said I wanted to speak to a manager. A lady answered the phone and said she was an assistant manager. I told her what had happened, and she did not really say anything back. I asked her to refund me the sandwich and that I would not want someone like that driver representing Jimmy Johns. I asked for a refund. I would also like the delivery fee and tip for a told of $13.93 put back on my card. Looking at the bank statement I was charged two times $11.93.

I live in steger Illinois and have no car at the moment. I got into a bad car incident that left me without a vehicle. Ive been able to still get around from work and back. I really enjoy Jimmy Johns sandwich think there the best around but I can never get any due to the delivery set up of only 5 mins rural area where there are no jimmy johns in my area. The closest one is 10 mins away. This highly frustrates me due to the inconvenience. I wish for a better delivery system that can think if the customer that are not the closest around the corner trip distance. From a restaurant that quotes “we think of the customer” I am displeased.

Hello, my name is Ethan Isom and I started working for the company in July 2023 in Marion, IL. Since working there, I have been sexually visualized and harassed by the manager Sarah. There have been multiple instances where she would say sexual things to me, or point to signs in the store, the one in particular said "we'd love to see you naked" I thought it was weird and just ignored it. She has been very rude and yelled whenever I asked a question about the job duties. I didn't get any proper training, and I only received 8 hours per work week. When I would go to Sarah about getting more hours, due to not being able to pay bills or make a living with children, she suggested that I "do something for her" to get more hours. She came up to me on the line and shook out pepper saying, "maybe you need to add a little spice in your life" then winked at me. Today I made a suggestion about the chips, chips of all things and she yelled, was very rude saying she wouldn't change things around for one person..not sure who she was referring to and then was telling other employers "she was done" I resigned today because I can no longer work for someone who doesn't respect me and makes her workers feel uncomfortable

I am a worker at the Hemlock Jimmy John’s. Our A/C hasn’t been working for a couple of weeks now, and no one has come in to fix it. I’ve talked to my General Manager and my Area Manager, and nothing has been done or set into motion. The hottest it has been in the store was 83 degrees Fahrenheit, and today, 8/2/23, it was at 79 degrees Fahrenheit. I get dizzy and nauseous while I’m working. This is a major OSHA violation. I would really appreciate for someone to come and fix the A/C.

Thank you for your time.