Service
Nobody working is wearing hair nets there was a hair in an ice cream we bout and when confronted they employees where rude this should really be addressed its disgusting to find someones hair in your order and they should be wearing hair nets. The employees aslo tried to charge me for 4 orders of french toast sticks when i ordered only 1. This is poor customer service
Read full complaintBacon cheeseburger combo
I ordered a large bacon cheeseburger combo with no onions or ketchup, tater tots. and a large coke. Got home, burger was cold and with the things i didn't ask for on it. tater tots were hard and the coke taste like water. Very 😡!, and hungry.already had to wait forever.paid to much for. It to be messed up. Money hard to come by these days to waste.
Diet Cherry Limeade
Hi,
I was sad to get my usual Diet Cherry Limeade which I love, only this time to get what I call red Sprite.Not flavorful at all. There were no limes or cherries in the drink. That was the best part. Definitely didn't taste at all like lime. Do I have to ask for the fruit now or was I given a badly made drink ? I would have returned it but went thru the drive thru and didn't try it til I got home. Please let me know if the drink has changed because if it has then I'm never ordering it again.
Products
We ordered 2 super sonic double bacon cheeseburgers and a regular cheese burger with added bacon. Two of the burgers did not have bacon and one of the burgers also had a hair in it. We love sonic and this has never happened to us, but It was very disappointing that this happened considering we're charged for the bacon. We hope issues like this can be resolved and prevented from happening again.
hot dog
worst hot dog I have EVER eaten! no onion, very very little chili and super melted cheese tasted awful! I will never eat at Sonic again only thing good there is the shakes and ice cream other than that, don't even bother ordering anything else. A big waste of hard earned money!! Service was super fast, but server didn't bother to thank me or ask me to come...
Read full complaintFood
We ordered a double stack cheeseburger and it was so slimy that it was unrecognizable. The bun was falling off and the burger was burnt. There was way too much mayonnaise and was so salty. My son's plain cheeseburger was slathered with mustard pickles and ketchup so he went without dinner. My husband's cheeseburger was burnt and messy too. We have not usually had bad service there but we were starving. I wish we could be refunded or we may not go back.
Food was not edible
Ordered Pork Tenderloin sandwich, French fries and a medium size Dr. Pepper. I was going to eat on the road, so as soon as I got my food I drove off, then started getting it out of the bag. The French fries when you looked at them you could tell that they were terribly greasy, it was almost dripping out of them, I took one bite and immediately new I...
Read full complaintparking lot
The carhops are excellent in friendliness and promptness of orders. No complaints of any persons. I enjoy going to Sonic, especially this one every other day when I go to work or leave work. However, the parking lot is a disgrace. Some people won't mind but I take good care of my car and the holes/ craters are not where I choose to drive. It has been that...
Read full complaintFood/Services
Today (3/1/20) I ordered the chicken tender meal an waited about 30 mins until I got to the window to pay. Once at the window I waited 10 more mins to pay. The lady at the window asked me if I wanted to wait for the strawberry lemonade to be made, I said sure and she handed me my food, the food was cold. After waiting 15 mins I went inside just to recieve my drink. The service should not be that long just to recieve one order.
Read full complaintService
My wife and I ordered $15.00 worth of food around 10:25am on February 29th. We waited at least 10 minutes for our order when we saw the screen said Nikki is on her way with the order. So we waited another 2 minutes and when I hit the call button and asked if someone else got our order the child on the speaker screamed through the speaker that it will be right there. I'm 52 years old and don't need a child screaming at me. That really pissed me off. So I left without our order. I will pass the word to not eat at sonic any more as I am also done with yall. Your young employees need to be trained on customer satisfaction because she ruined it for me.
Jim
Customer service
I drove up to this Sonic location at 10:59PM. Their website says their hours are 6AM-12AM, so I figured they'd be open another hour. When I pull in, all the lights on the screens turn off. I pushed the red button and the lady told me "sorry we're closing for the night." I suggested that maybe they "should update their website." She told me that was "out of...
Read full complaintHamburger/Tater Tots
I called in...I wanted a fresh hamburger and tots. My reason for calling and specifically asking...is to have my item's made HOT and FRESH! My husband would pick up/3mins away. Would wait if need be. I have had a bad experience with this Sonic before about their food. Hadn't went their in quite a while because of it. I thought I would give it another try. Well, this will be my last! My hamburger was all wrong and COLD. My tatortots were COLD too. So, so disappointed!
Receipts withheld & employee survey fraud
As I wrote in my last survey, sometimes employees do not give out receipts with completed orders. Last time I insisted on receiving my receipt, I saw it was one with a survey ID on the bottom. I recently used my code for the free route 44, only to be handed another receipt. I told the employee that this was not mine, but she assured me that it was the...
Read full complaintManagement very rude
John and I went tonight to grab our usual milkshake. To start with it was hard to understand the drive-thru worker ( English not very well ), it had to be repeated many times just to have him say, what was that again in a very rude tone again or repeat it wrong. Then he was frustrated with John trying to correct him to get it right. He interrupted more than...
Read full complaintassociate unsanitary while servicing me
I visited this Sonic on Monday February 17, 2020 when looking through the glass window as I waited to get a cup of ice observed the associate stick his hands into the cup of ice, throw the ice into the air and catch it in his mouth. He then proceeded to dig his hands into the cup again and chunck ice at another associate. The associate then slapped a lid on...
Read full complaintThe preparing of food, my food
My addition Is for the 2nd time Is waiting to get home to eat an there It Is my food Isn't prepared. As wanted noticen I keep Requesten plain grtting ketchup/ dressedc onfessen when It's spoken or literally not heard but I learned excussess come to easy sein reasons are found to explanatory believen whines come before Accurate Responses sein most Are to...
Read full complaintCannot purchase cheddar bites through the sonic app
I am writing this complaint because I cannot purchase cheddar bites through the sonic app. It would be more convenient to order my half priced drinks and my cheddar bites all at once, instead of ordering through the app and then order again when I arrive at sonic. Please resolve this issue!
Read full complaintThe way a manager is talked about and treated
I work at speedway next and am so upset that a co worker can come in here and down talk someone. It seems that the store manager james thinks it's okay to trash an asst to other workers. When this worker came in around 3 she was just being sour about missie the asst manager. Missie is in that store and always standing by james she has been there almost a...
Read full complaintSloppy burgers
The saddest part about this entire ordeal is that there are alot of people that have very bad things about this sonic. I gave them the benefit of the doubt and look now. My burger had mustard and mayo all over it and the wrapper. I called to return it and when I got to the sonic Toni Minnow (manager) refunded just for the meal. True enough I did forget the...
Wrong limeade
We ordered a rt dr.p with fries and jumbo popcorn chicken and they gave us a rt cherry limeade.On the receipt and the sonic app it's says we got a dr.p.
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