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Woolworths
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Woolworths Reviews 1447

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12:00 am EDT
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Woolworths Mixed experiences with woolworths online shopping

As a potential customer considering Woolworths for your online shopping needs, it's important to note the mixed experiences shared by other customers. While some have praised the convenience and quality of products, others have expressed frustration with delayed deliveries, incorrect orders, and poor customer service. One customer highlighted the disappointment of waiting weeks for a delivery that never arrived, while another shared their dissatisfaction with the service provided by Woolworths Dash. These reviews indicate a need for improvement in areas such as order accuracy, delivery efficiency, and customer communication. Before making a decision, it's advisable to weigh these experiences and consider your own priorities when it comes to online shopping.

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1:41 am EST
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Woolworths Isle completely blocked by woolworths workers

Over the last few months i have been so frustrated with woolworths when i go to your stores in NSW or SA, a simple task of trying to to even get down some of your isles with a trolley is so frustrating, when your staff are packing shelves or selecting groceries for online customers do you think they would have the decency to locate their trolley/carts to one side of the isle for your customers to keep moving. So frustrating when the whole isle is blocked by your staff and you continually have to stop and wait for them to finish their task, what is even worse is that they see you waiting and just keep doing their task and dont even try and move to the side of the isle to keep traffic flowing. Do you think you could add this to your training sessions for your staff because it is very frustaing and slows down your customers.

Recommendation: Train your staff to respect your customers and locate their trolleys to side of isle.

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  1. Pros
    1. Wide product range
    2. Quality fresh produce
    3. Regular promotions
    4. Loyalty rewards program
    5. Convenient online shopping
  1. Cons
    1. Premium pricing limits accessibility
    2. Limited international presence
    3. Competition from online retailers
    4. Vulnerability to economic downturns

Woolworths Complaints 1445

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6:50 am EDT
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Woolworths Vegetables combo

I very disappointed in the quality of the vegetables combo which I bought on the 2nd of June and wanted to cook a few days later and realized that half of the vegetables packs is rotten.I'm dissapointed as I waste my money. I had to throw it away.. I always buy the combo, but after this I will never buy vegetable combos from Woolworths Tygervalley. Highly disappointed!.

Thank you.

Mrs. D NGIMBI

[protected]

[protected]@gmail.com

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3:39 pm EDT
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There is a worker at woolworths in roxby down the very rude, shows his bum crack with no respect about what others think and says and he also gets produced up to 90% off he rude towards other workers and customers he picks a argument with anyone and everyone he has also had one of the hand held scans code things my honest opinion he should not be working a woolworths

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4:18 am EDT
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Sharon on the express check out in your Wanniassa store was rude and completely out of line this evening at 6.35pm. She was serving and having a good old chat to a lady who had a full trolley (going through the express checkout) which I always thought was 12 items or less but I could be wrong. When I asked Sharon if another register could be opened she...

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Is Woolworths Legit?

Woolworths earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Woolworths to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Woolworths is known for their high standards and safety. If you're thinking about dealing with Woolworths, it's wise to check how they handle complaints.

We found clear and detailed contact information for Woolworths. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Woolworths.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Woolworths.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Woolworths has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 1445 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Woolworths. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:31 pm EST
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I was treated appalling by a staff member when asking for a replacement because I didn’t have a receipt. They were dated April 28th (purchased three days previously). Because I had opened them up. I explained that we check our receipts when we get home and usually bin them (which she said she does the same thing). We don’t always use a card (only on large...

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12:50 am EST
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Woolworths Beef eye fillet steak

I shop at Woolworths Glenmore Park NSW Australia. I have Coles and Aldi all in the same complex, but I have been loyal to Woolworths which I have shopped at for more than 30 years.

Today 28/01/24 I was shopping and saw Beef Eye Fillet steaks the clearance rack with a special sticker on them. I put three packets in my trolley.

When checking out I questioned why I was charged the marked price. I asked them to check, and I was told that marked price wad the clearance special price? This was the full price I normally pay.

Why would they put these steaks on a clearance racked with stickers on them marked on special?

Desired outcome: That someone will care that this is not the right way to treat a loyal customer.

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Woolworths Security guards

I arrived at Woolworths Alice springs at 7.15pm only to be ordered to promptly leave by two security guards, who shouted at me rudely and aggressively telling me the Woolworths that used to be open till midnight was now shut at 7pm. It wasn't the fact that it was shutting much earlier than expected it was the unnecessarily rude and angry approach seeing as the carpark was open with cars inside. Woolworths should teach their security guards how to be polite and reasonable to the customers. I am going to Coles after this horrible experience.

Desired outcome: I would like Woolworths to train their security guards to be more normal and polite in their manners and ways.

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7:22 am EST
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Good evening Upon shopping at Woolworths gateway today I noticed a number of wondersoft white bread loaves to contain mould .. whilst still well within use by dates. I purchased a loaf thinking had no visible mould and upon going through checkout I formed operator of what I had just seen . Upon getting home I realised my breed is also mouldy . I rang...

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9:02 pm EST
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Woolworths Over charged

Charged for 2 Kellogg Rice Bubbles only purchased 1

Clearly signed eclipse mints at the register were labeled $2 been changed $4

Rexona men roll on Deoderant was charged $8 and it was clearly labeled $3.50

Over charged on 3 occasions on just one $90 docket, if I didn’t check this and sometimes I don’t I would be ripped off $11 on everyone’s order that add up. Good is expensive enough at the moment without being blindly ripped off. Please refund

Claimed loss: Please refund $12

Desired outcome: Refund and check your pricing

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3:06 pm EST
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Woolworths Fresh cream filled donuts.

I bought these on the 19th January, and once we had eaten 5 , I looked at the container they came in, and it is absolutely disgusting. I have Radiation Colitis, and this is my ultimate nightmare.I seriously cannot believe someone could not have seen this.

I’m not sure what else you need , these photos show the absolute disgrace on the bottom of this tray , the filth sitting in the grooves and the centre badge.

Desired outcome: I would like more than a refund.

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11:16 pm EST
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Woolworths Being charged twice and leaving my bank account in arrears

Woolworths charged my bank account twice and left my account in arrears so now any bills to come out of that account are dishonoured and a charge is added

I rang they fixed the problem but refund could take upto 7 days

So not only am I paying dishonoured charges I have no money 😢

I will no longer be shopping with woolworths but will be spreading the word to friends and family not to

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11:06 pm EST

Woolworths Bad policy

After spending $200 on shopping I needed cash out, but not enough in till, so sent to service desk to queue again, only to be told I would have to purchase something else to get cash out and queue again. I am elderly and have vision problems which is why I get cash out and shop at Woolworths.. I feel this is discriminatory and totally unfair to loyal shoppers. I think this policy should be revoked and customers related in a humane and fair way

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Woolworths No Australia Day goods

Your decision to take away customers choice to buy or not to buy Australia Day merchandise, is a very poor one.

Why would you not let the customers decide?

Corporations should stay out of politics and stick to what they know.

You have lost me as a customer, I have not set foot inside one of your stores since and intend not to in future.

PS I do not believe that sales in this merchandise were decreasing, in fact based on the voice resounding NO vote, l am sure it would have been the opposite.

Claimed loss: It’s your loss not mine

Desired outcome: Woolworths to stay out of politics and give customers the choice.

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Woolworths Lack of Australia Day support in stores.

Happy Diwali is covered by your stores.

Happy Ramadan is also covered.

Your stores have dumped Australia dsy, yet you trade in Australia, and expect to trade with Australian people.

Your removal of Australia Day support while you support celebrations of other cultures is incomprehensible and disgraceful.

You are losing the support of many previously loyal customers.

People ARE talking about this, make no mistake.

Claimed loss: Loss of Australian culture.

Desired outcome: Please do not remove Australian cultural celebration support while supporting foreign cultures while in Australia.

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6:03 pm EST

Woolworths Full cream milk

Over the last two weeks I have purchased three x 2litre of your full cream milk and within two days if been open it has been off and full of lumps yet still well within its sell by date. Always purchased from Hallett Cove Woolworths. One of the barcodes is [protected]. My email is Jen.[protected]@hotmail.com. I look for to hearing back from you please. Alternatively my tel no is [protected]

Regards

Jen

Desired outcome: I d like to know why and have some assurance if I continue to purchase I m not wasting my money and having to pour it down the drain

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I called Woolworth to stop my card and also order a new card. When I called I went through telephonic prompts that led me to the credit card option. SPOKE TO AN AGENT THAT WAS RUDE AND WITH BAD SERVICE. What was bad is he asked me I want to stop which card because I have many accounts. WHAT IS THAT. I choose credit card option and I specifically said I...

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1:27 pm EST

Woolworths Incorrect special

DISAPPOINTED! I have being shopping here for 5 years +, but the staff were rude beyond, the lady from the change room, screamed at us ,she was not professional and was arrogant,like this weekend was the black november special and when I was purchasing an item today [27/11/2023] they stated it was the last day for the special but because I was paying when it was they closing time, they refused to give me the item that was on special! The manager was removing the special boards while there were customers! I am a retail manager but I do not treat customers the way they behaved! We all work hard for our money and customer service is important but I am disappointed for being treated this way and I guess, I will never step in that woolworths again because of the service from the staff! They need proper training and do not to be in a rush and arrogant, while customers are still in store! We all work hard for our money but patience is important and shows customers ,that the service is good!

Desired outcome: To train staff and get my discount

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8:44 pm EST
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Woolworths Bad service - store manager

yesterday when shopping at Revesby, i saw a discounted ticket on the Pedigree dry food 8 KG, I bought but discovered the price was not as per discounted, i spoke with staff they want and could not see the discounted price, so i went and got it for them, I was demanding as per Woolworth policy to get it for free. store manager (Saleeb) was very aggressive and unprofessional and refused and threatened to ban me from store. after negotiation i was given the price discounted to keep me quiet and they destroyed all evidence.

attached are the two receipts to prove my point. I was planning to make a police complaint due to the aggressive threatening language used.

Desired outcome: displume staff store manager (Saleeb), get item for free as per Woolworth policy.

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4:35 am EST

Woolworths Primo

The last two packages of Primo Ham have been off M [protected] H69037 this is a bad product. I have had Grasto since eating this Ham. Woolworths asked me to do a survey about these products I thought this was strange, but I pulled out because went on and on. I will never buy this product again nothing but bad HAM, also I am trying to get medication to get back to normal. I am not happy with Woolies in Cooloola Cove just a mess.

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4:40 am EST

Woolworths Free range chicken

I bought 2 packets of the breast fillet bulk pack of free range chicken which are due to expire 13/11/23 ($14/kg and one pack was 0.957 and the other of similar weight). This morning I cooked this chicken and it smelt so bad I had to toss it. It is unacceptable to spend close to $30 just to throw out the food. I usually shop online and get my food delivered but this time I purchased from the Roselands store.

Claimed loss: Approx $30

Desired outcome: Replacement or refund

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3:37 am EST
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I bought chicken wings on the 10th of November 2023 and discovered lots of feather remains something unlike what I have seen since I bought wings in Goulburn before I took a photo of the package and the product and if you need to review it please let me know. With such incompetence I’m reconsider my shopping at Woolworths. If you need to contact me please do on my email address: [protected]@gmail.com

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About Woolworths

Screenshot Woolworths
Woolworths South Africa is a retail chain offering a variety of products including clothing, food, beauty items, and homeware. Known for its focus on quality and sustainability, the store provides fresh produce, grocery items, and a range of apparel for men, women, and children. Services include online shopping and in-store returns.
How to file a complaint about Woolworths?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Woolworths in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the issue and the company's response.
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5. Attaching supporting documents:
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7. Review before submission:
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Follow these steps to effectively file a complaint or review about Woolworths on ComplaintsBoard.com.

Overview of Woolworths complaint handling

Woolworths reviews first appeared on Complaints Board on Aug 23, 2010. The latest review Vegetables combo was posted on Jun 17, 2024. The latest complaint staff corruption was resolved on May 26, 2019. Woolworths has an average consumer rating of 1 stars from 1447 reviews. Woolworths has resolved 24 complaints.
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  1. Woolworths Contacts

  2. Woolworths phone numbers
    1800 000 610
    1800 000 610
    Click up if you have successfully reached Woolworths by calling 1800 000 610 phone number 28 28 users reported that they have successfully reached Woolworths by calling 1800 000 610 phone number Click down if you have unsuccessfully reached Woolworths by calling 1800 000 610 phone number 43 43 users reported that they have UNsuccessfully reached Woolworths by calling 1800 000 610 phone number
    7%
    Confidence score
    Woolworths Online
    1300 767 969
    1300 767 969
    Click up if you have successfully reached Woolworths by calling 1300 767 969 phone number 15 15 users reported that they have successfully reached Woolworths by calling 1300 767 969 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 767 969 phone number 14 14 users reported that they have UNsuccessfully reached Woolworths by calling 1300 767 969 phone number
    13%
    Confidence score
    Woolworths Supermarkets
    1300 655 055
    1300 655 055
    Click up if you have successfully reached Woolworths by calling 1300 655 055 phone number 1 1 users reported that they have successfully reached Woolworths by calling 1300 655 055 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 655 055 phone number 4 4 users reported that they have UNsuccessfully reached Woolworths by calling 1300 655 055 phone number
    Woolworths Petrol
    1300 101 234
    1300 101 234
    Click up if you have successfully reached Woolworths by calling 1300 101 234 phone number 1 1 users reported that they have successfully reached Woolworths by calling 1300 101 234 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 101 234 phone number 0 0 users reported that they have UNsuccessfully reached Woolworths by calling 1300 101 234 phone number
    50%
    Confidence score
    Rewards, Insurance & Credit Cards
    1800 641 497
    1800 641 497
    Click up if you have successfully reached Woolworths by calling 1800 641 497 phone number 0 0 users reported that they have successfully reached Woolworths by calling 1800 641 497 phone number Click down if you have unsuccessfully reached Woolworths by calling 1800 641 497 phone number 4 4 users reported that they have UNsuccessfully reached Woolworths by calling 1800 641 497 phone number
    Trolley Tracker
    1300 665 386
    1300 665 386
    Click up if you have successfully reached Woolworths by calling 1300 665 386 phone number 10 10 users reported that they have successfully reached Woolworths by calling 1300 665 386 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 665 386 phone number 12 12 users reported that they have UNsuccessfully reached Woolworths by calling 1300 665 386 phone number
    Business
    +61 288 850 000
    +61 288 850 000
    Click up if you have successfully reached Woolworths by calling +61 288 850 000 phone number 8 8 users reported that they have successfully reached Woolworths by calling +61 288 850 000 phone number Click down if you have unsuccessfully reached Woolworths by calling +61 288 850 000 phone number 5 5 users reported that they have UNsuccessfully reached Woolworths by calling +61 288 850 000 phone number
    23%
    Confidence score
    Woolworths Group
    More phone numbers
  3. Woolworths emails
  4. Woolworths address
    1 Woolworths Way, Bella Vista, New South Wales, 2153, Australia
  5. Woolworths social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2024
Woolworths Category
Woolworths is ranked 102 among 124 companies in the Retail Stores category

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