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Sam's Club reviews first appeared on Complaints Board on Sep 8, 2006. The latest review Hero Hours was posted on Oct 14, 2021. The latest complaint lobster tails (twin pack) was resolved on Jan 20, 2020. Sam's Club has an average consumer rating of 2 stars from 608 reviews. Sam's Club has resolved 98 complaints.

Sam's Club Customer Service Contacts

Privacy Office, MS #0160, 702 SW 8th Street
Bentonville, Maryland
United States - 72716-0160

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Sam's Club Complaints & Reviews, Page 4

Sam's ClubGas station associate

Was at club 4805 this morning to get gas. Attendant was anything but helpful! The pump we were using wouldn't accept our sam's card and he told us it would have to be rebooted but he had other things he would have to take care of first. We went to another pump but were facing the wrong direction. He yelled at us and told us we couldn't be there facing the wrong direction. I responded by saying "I see people do it all the time and nobody ever says anything." his response was, "not when i'm working" and he went inside and shut our pump off!!! This is unacceptable and anything but good customer service!! I work for walmart and this would never be accepted behavior!

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    May 31, 2021

    Sam's Club — Service

    I have been a member of Sam's Club for 40 to 50 years. Yes I was a member of Pase before it became Sam's. For...

    May 24, 2021

    Sam's Club — gasoline

    Your Sams Club at 10510 Parallel Parkway in Kansas City, KS still has regular gas priced at $2.79...

    May 14, 2021

    Sam's Club — Rotisserie chicken

    It would be nice if you are going to charge $4.98 for a rotisserie chicken then the buyer would get a whole...

    Sam's ClubPharmacy

    I got new medicine on 5-13-21. Dr specifically ordered the real medicine no generic. My cost at Sam's is 125.00 but my manager with exact same insusurance and exactly same medication gets it for 4.00 a month.
    You should be ashamed of your company for ripping people off, karma will get your business and deserve to be brought down and bankrupte!!!
    I will ban Sam's club and bash this company all over the web. Word of mouth is a powerful thing. If you will look at my account Imy last bill for Sam's was over 2200.00 and that's just in store. Thats Not even on all the medication you have raped me over for years.
    I will never set foot in a Sam's store again and will NOT renew my membership.
    I
    MY FAMILY AND I WILL NEVER USE SAMS AGAIN AND WILL SPREAD THE WORD FOR THE WORLD TO SEE WHAT CROOK YOU REALLY ARE.
    NOT ANOTHER DIME FROM ME.

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      May 14, 2021

      Sam's Club — Your Optical Manager-Matt (Clarksburg WV store)

      Good Morning, I shop at both pf your Sams stores, Morgantown and Clarksburg WV locations. On Friday 5/7, I...

      Sam's ClubPoor In store customer service

      I ordered tires from Sams. They came in on Tuesday, 5/11. I tried calling tire center yesterday for an appointment. There was no response on phone and it got transferred to customer service. The rep put me on hold. After long time call got disconnected. I called 6 times and was on hold for more than hour with customer service and no one either pick up the call or put it on hold and never respond back. After an hour, i gave up and called back later in the evening. This time there was different rep who took my call and asked my contact details. I also spoke to store manager to share my experience from the day. I am totally convinced that it does not matter to store and they will apologize on the phone. This is totally unacceptable. I have paid for the membership and i expect service.

      Poor In store customer service

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        Sam's Clubsams club membership

        i was at a sams club in tijuana mx and they were having a membership promotion i was told that the membership was good at all sams club stores and online. so i purchased a membership and since then i have had problems using it at the san diego store i have been back to the store where i got the membership several times now i have tryed to set up a online account and my membership number is not recognised so i called customer service and was told to set up account on sams mx site and i would be able to order online from san diego store. so i did but i am unable to select any store outside of mexico. so i called customer service again and was informed that if i want to make online purchases at san diego store i would need to purchase a sams club membership in the usa. i am disabled and need to be able to use the curbside pickup but i dont find it acceptable to have to buy a second membership to do so.

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          Sam's ClubCredit card #7640

          Hello
          Recently I contacted synchrony bank due to them lowering my balance on a mistake that was made by them. Synchrony did correct the mistake of incorrectly reporting a missed payment, but the domino effect of lowering my credit limit was not corrected.
          I have always enjoyed going to Sams Club but lately customer service has become a very low bar and maybe due to the pandemic but not always.

          I just want to make it clear that I have always enjoyed shopping at Sams Club, and I would like the mistake of lowering my credit card limit to be corrected. I would like my limit updated to show the correct limit prior to the mistake that was reported to the credit bureaus.
          I have worked very hard to pay my bills and get my credit up to par and it's just satisfying to ensure it is correct.

          Thank you in advance

          Daisy Clark
          [protected]

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            Sam's ClubUnable to make on-line purchases with my new Sam's Plus Membership card.

            Friday night, April 23, 2021, I attempted to make an on-line purchase via the Longview, Texas store, but when I got to the checkout, it told me that all of the items I was purchasing were out of stock . This makes my 2nd attempt to make an on-line order via the Longview, Texas store. And the 2nd time I tried to checkout, it once again told me that all items were out of stock even though the items on both orders were different. I logged into chat about 10 minutes before closing time and the guy who came on told me his name is German. He asked how he could help and I told him that I already typed in an explanation and after that he just made me wait until closing time and then disconnected the conversation before I could type a message, which I thought was very rude. I am beginning to think that I have wasted my money by spending $100 on a plus membership card if I can't use it to make on-line purchases and I don't know whether it would make a difference if I selected a different store.

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              Sam's ClubCharged my credit card (not a Sams Credit Card) when I didn't get a purchase

              I tried to do an online purchase for pick-up and the website didn't work correctly and I did not receive an order number. I waited a few hours and confirmed with the store (Dover DE) that no order was placed. I looked at my personal bank credit card - NOT a Sams Club card- and saw I was charged $54.28. I promptly called the number I was given by the local Sams Club and several times could not get to a person, it just kept sending me the Sams Club Credit Card company Syncrony (??). When I did finally get to a real person I explained the issue and asked the charges be reversed. The woman who answered the phone said I did not buy anything that day (no kidding) and she put me on hold for an hour before it went I was just disconnected.

              I have reported this to my bank to dispute the charges but if Sams Club had just had better phone customer service it could have been less hassle for me.

              Plus Member : 101 42100 [protected]
              Name: Lisa Simpson
              Store: Dover DE
              Date of charge without transaction: 04/22/2021
              email contact: [protected]@protonmail.com

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                Sam's ClubJust Energy

                In Sams club, we see the just energy representative available and they are saying that for sams members the energy price is 6-9 cents per kWh. i signed in sams club and my first month bill arrived and it was 14.5 cents per kWh. when i call customer care they say you have signed for same price. There is no offer for sams members. Why Sams club is allowing other companies inside and doing their business. we as a sams members thought that sams promotion and joined and finally they are cheater and i lost my 300$ now. is sams is going to take of my loss?

                Please stop Just energy promoting inside sams club

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                  Sam's ClubVegan avail cheese( not Daiya ) non soy variety and egg substitute on soy varieties always a plus for a vegan shopping MOM FYI

                  I really wish sam and Walmart would get a vegan mom to tell them what they need to have so we vegan moms can shop in your stores . Instead of hunting and coming up empty handed FYI . I am not looking for special treatment . I am looking for equality to family's who are more health conscious. The planet could use a pick me up too . These are hard times for us all and what we eat matters a lot . More organic produce fresh would be a plus too . Thank you for listening . It's and observation that Sams and Walmart are less conscious of vegans and I was hoping to encourage that idea to change .

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                    Sam's ClubOnline Ordering for Pickup

                    Do not order online if you intend to pickup an order from Sams Club. According to Customer Service, if you order on a device other than a phone using their app, you must use Google Chrome, even if you have a browser that had allowed you to order in the past. After placing several orders over the past year, I was unable to place an order for pickup over a two day period recently and kept getting an error message (Please try again later). After several attempts I finally entered a Chat solution with Customer Service who told me I had to use Chrome in order to place an order. Unfortunately on a laptop you cannot download the Sams Club App which was another recommendation from the Customer Service rep. After the frustration of the inability to solve this problem, I feel like Sam's Club has become less helpful over the past year and am questioning whether I want to continue to be a Member .

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                      Sam's ClubCancled order without notice, money placed on hold and wont release.

                      On Sunday 4/11/21 I ordered a Couch from SamsClub.com. I paid for the order and all was good. On Monday 4/12/21 I tracked my order only to find out Sams Club.com immediately canceled the order. I was not notified of the cancellation. I called to inquiry about the cancellation and was told I spelled my name wrong? and Oh sorry for the inconvenience. My $538.92 which was placed on hold in my bank account. I was told that my money would be on hold for 72 hours? For what a cancalled order? Why keep it on hold. I called in several times to get this matter fixed, I have been lied to and told someone would call me shortly, I am still waiting for that call. The last time I was hung up on by a supervisor. I went to the local Sam's club and spoke to a CSR and a manager, they called and they too were hung up on. We are now working on DAY 5. I HAVE NO COUCH AND MY MONEY IS STILL ON HOLD. I AM FURIOUS AT THIS POINT AND WANT SOMETHING DONE! MY ORDER # WAS [protected]

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                        Sam's ClubMissing bottle from the pack and an ignoring service representative

                        I purchased today from the Sam's club in 1101 Rinehart Rd, Sanford, my usual store, three packs of "FairLife" Protein drinks. When I came home, I noticed that one of the pack had a bottle missing. I called the stores and spoke to a service representative, she listened to my problem and instead of having further conversation she transferred me to someone who did not choose to pick the call for fifteen minutes. I patiently waited for fifteen minutes and then called the number again. Now even the member's service number was busy. I tried calling this number five times at an interval of five minutes only to find no one was attending to my call. I felt bad. I wanted to inform them of the issue that there are packs with bottles missing and that what happened to me should not happen to another old person.

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                          Sam's ClubGeneric generator

                          Husband purchased a gemtron generator online with my card 4/23/2020 - [protected] - total 947.93. It does not work - tried to get repaired, no one can get parts nor will work on them - Chinese based. On 3/15/2020 William with online chat said Sam's would just refund the item subject #[protected]. Because we moved to another address - they could not just replace the item (address different), then said manual refund team would issue the refund since the debt card and bank account used were different now. We changed everything to our Mexia, Texas address when we moved from Temple Texas. The debt card ending 4478 was compromised shortly after the purchase, someone tried to purchase on amazon. We closed the account entirely in November 2020. Wells Fargo provided a letter 3/23/2021 to John - online customer service stating the account had a zero balance. Wells Fargo would not comment on the debt card ending with 4478 since it had been closed around May 2020. John with online support said all was fine, all we needed was for pilot freight to pick up the generator. After a long ordeal- the generator was picked up 4/9/2021. Now the manual refund team is saying they need more info from the bank stating that card was closed. The bank will give me no more than the statement given on 3/23/2021. We have filed bankruptcy - we did have a credit card with Wells Fargo however it was not used for this purchase. I guess that is the reason Wells Fargo is not giving any more info than they are. Wells Fargo told us it was because the card was replaced with another card and they have no info on the previous card ending in 4478. I and my husband are just trying to get this refund because we need a working generator. Please check your online chat log - incident # [protected]. We need this resolved as soon as possible. Sam's now has the generator and the money. Please refund the money or provide another generator, prefer a different brand however we need a working generator. We have a farm - a working generator is a must. Can this be escalated to someone who can and will help us - it's time to get this resolved. Thank you in advance for your understanding and help. We are at wits end trying to get this resolved.

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                            Sam's ClubHome delivery of furniture.

                            We bought a dinette set through Sam's Club and paid for home delivery. The delivery company Sam's Club uses, Metropolitan Warehouse, called us to set up a delivery time. We set a date for April 6 between 2pm-4pm. I took a day off work to be here for the delivery. The delivery company called just before 4pm and said they were running late and would be here before 7pm. We were home all night and they did not show up or call to let us know they couldn't make it. I called them the next day to reschedule and they told me since we missed out scheduled date it would be 2 weeks until the next delivery time is available. That means I have to take another day off work to be here for the delivery. I emailed Sam's Club about the problem we are having with delivery and there customer service told us we need to be patient. I've used up about all my patience.

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                              Sam's ClubBestway power steel deluxe 20 x 48

                              Member #690 10140 [protected].
                              JoAnn Ferris 422 County Rd 1, Chenango Forks, NY 13746
                              email: [protected]@gmail.com

                              On March 25, 2021, order # [protected], I ordered the Bestway Power Steel Deluxe 20 X 48 pool from Sams Club. I received two of the same boxes/parts and did not receive the liner, ladder and strap to complete the pool.

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                                Sam's ClubService issues with employees @ Timonium MD club

                                I encountered an issue with employees at this location because my face mask was below my chin during check out. An employee by the name of Kevin loudly demanded that I pull up my mask. I explained to him that I was in my cool down period because of disability breathing but following the guidance of 6 feet away under the CDC's recommendation. He then called me a "fool". Next He summoned the supervisor & I gave same reason. Female supervisor threatened to terminate membership and deny me access to facility. The CDC & ADA state that a person who has trouble breathing should not wear a face mask or cloth face covering. Violating my right under the department of justice ADA violation protocol your employee impeded my exercise of my constitutionally protected rights.

                                Service issues with employees @ Timonium MD club

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