Sam's Club review: Delivery of items

Good evening,

I placed a Sams Club order here in Athens Ga on 12/11/23. My order number is [protected], in the amount of $118.92 there were 7 items to be delivered. I received an email while sitting at my desk that the order was delivered, mind you I always check face to face delivery as I do tip. I got up went to the glass door and nothing was there.( I do also have a camera system,) my assistant sits directly where he can see the entrance door. There was nothing left, no one got out of any vehicle to deliver anything to us. I called and complained to Sams, I then called the 855 number to your company yesterday afternoon because that is what Sams Club told me to do, I was then told that you do not deal with the customers by your rep only the store in question. I once again called Sams and was informed I would receive a refund. After that phone we received a call from this number [protected] and was told by a gentleman that he was going to pull the same items and deliver them himself and wanted to know what time we closed ,informed him 6 pm stated he was going to leave the store by 4 pm, no he did not give his name and my assistant failed to ask. I do have a recording of this.

Six pm rolled around and still no merchandise that I had already paid for. Thinking perhaps it may show up today or at least show an upcoming refund to account, that was of course a big no. I called the Sams club location again concerning this and was told that your company should be handling the issue.

I have to account for this money spent as it is company funds. I would like a resolution to this problem. Appears now that I cannot trust to have my items delivered correctly.