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1.6 672 Reviews

Aaron's Complaints Summary

106 Resolved
566 Unresolved
Our verdict: With Aaron's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aaron's reviews & complaints 672

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Newest Aaron's reviews & complaints

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10:56 am EST
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Aaron's Aaron's in Foley Alabama

Please can someone call me today. I am once again dealing with a major problem with an employee at one of your stores. I made a complaint months ago on this man and now the same person has really pushed it. I am getting ready to hire an attorney just from the emotional stress this man has caused me. His name is Dennis and he is beyond hateful. He has targeted me as one to harass for years now. I tried so hard to overlook it in the begining but now I cry if I hear his voice answer the phone. I don't know why nothing is being handled with this heartless man. I have always been a good customer. I've paid off quite a few things through Aaron's in Foley. The one incident that I first brought to your offices attention still hasn't been addressed and it actually has caused me identity theft problems. Please call me at [protected]

Claimed loss: Please call 2514247155Emotional stress

Desired outcome: Make things right.

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3:20 pm EST
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Aaron's - Aaron’s in Geneva NY

This issue with the rudest, most disrespectful, non-working people I have ever had the displeasure of having to work with, as well as being the THIRD complaint made for the Aaron’s in Geneva NY store, is really an eye opening experience! So much so, that I want to return my appliance and get my money back, give the worst review, and tell everyone I know NOT...

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7:18 am EST
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Aaron's - Aarons La Junta Colorado 81050 buisness practices

February 06, 2024 Hello, my name is Kassy Madril. I entered into an agreement with Aaron’s furniture rental in La Junta Colorado on July 5th 2024. I signed a lease to purchase a Samsung 4.0cu foot washer, in white, as well as a matching white Samsung electric dryer 7.2cu foot. This has been above and beyond bad business on their end. It’s not one or two...

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9:23 am EST

Aaron's Drivers

I am not an Aaron's customer but I live in the same trailer parl as someone who is. They have been coming to the park frequently and knocking in someone's door. My issue is the way they drive. Last Friday and yesterday they reved and pulled out kicking up rocks and dust. The roads here are gravel and there is kids and pets outside. Yesterday because they wanted to pull out like [censored]es they ran over my neighbors cat. I had to help her bury it. I called the store in Warsaw IN and the guy kinda laughed about it and was just really cocky. I think something needs to be done. He tried to tell me that they can't help kicking up rocks. There are people that do it everyday. Plain and simple they were driving too fast and wanted to show some attitude so they pulled out fast

Claimed loss: Cat

Desired outcome: I think they need to fired to be honest, 2 of them killed an animal and they're boss thought it was funny

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9:42 am EDT

Aaron's Bedroom set short rental

Rented a bedroom set for 2 weeks, for family visit. Had to fill out a loan application for thousands of dollars. I am not purchasing, just renting for 2 weeks. Credit score hit applying for a loan. Pissed me off.

Have been contacted in first week 3 times for purchase payments.

Just got off phone again because the store called me when will I come into the store and make a payment. Ive only had the bedroom set 1 week?

I paid the short time rental fee in full when I ordered it at the store.

Do not do business with this company!

Have contacted them our family has left come pick up the stuff.

Claimed loss: Get your stuff out of my houseYour business practices calling me to make payments are harassing, and I dont owe you any thing!!!!!!

Desired outcome: for company to go bankrupt

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10:27 am EDT

Aaron's Furniture rental, couch set and bedroom set

I rented from this company in Richmond VA, notably on Nine Mile Road. I am a traveling safety professional. In the initial renting, I explained the furniture would be returned when I got my next deployment. I was in such a rush to get comfortable, I accepted a used mattress to which I cleaned thousands of lint balls off and covered with a mattress cover. Upon the return of said furniture, an appointment was made to retrieve up the furniture to which I waited 5 hours and the drivers never showed. I moved, returned to keys to management and proceeded to make arraignment for Aaron's to pick up the furniture. After the initial appointment, made by Aaron's, it took an additional week to pick up. Consequently, I had already moved on to another state.

Once it was picked up they made a claim that the mattress was damaged and I was to pay full price for a mattress that was used from the onset and the couch and love seat were missing. I spoke with the rental agent/manager and they stated no one came into the apartment.

I was HOUNDED for months for payment of furniture I no longer had AND they wanted full price though I had nothing in my possession. This went on until I received a call from their corporate office to which they proceeded to make the claim that I was responsible under the contract, never taking in to account the negligence of the branch. I end up paying a portion of what they wanted because the calls were becoming more and more of a harassment daily with call after call.

I HOPE EVERYONE AND I MEAN EVERYON NOTES THAT RENTING FROM THIS COMPANY IS AN AT YOUR OWN RISK CONTRACT. THIS WAS NO LESS THAN SHADY BUSINESS PRACTICES AND I WILL NEVER, EVER RENT FROM THEM AGAIN. I TRAVEL FOR WORK AND MY COMPANY PAYS FOR HOUSING AND FURNITURE. THEY TRULY LOST ME WITH THIS INTERACTION.

Desired outcome: A MORE THOROUGH JOB DONE BY THOSE IN "MANAGEMENT" BECAUSE IN THIS CASE, THERE WAS UTTER INCOMPETENCE ABOUND. I'D LOVE MY PIECE OF MIND RETURNED AND THE FEELING OF DEFEAT LIFTED FOR RENTING FROM SUCH AN INEPT BUNCH OF GLORIFIED SUPERVISORS.

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1:39 pm EDT
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Aaron's Store issue in Carrollton, GA

the Manager at your Carrollton store is not management material, I have been in management most of my life, I believe her name is Jessica, she treated me like I had no sense at all, Im very angry because of her way she dealt with me, Then Miranda stepped in and was wonderful beyond words... I need to speak to someone about my purchase with yall, I want a full refund, TV I oedered for my 93 year old mother was a joke, Not everyone at that age has an email address, Im very upset and disapointed

Judy Hagstrom

[protected]

Desired outcome: a full refund of $150.00

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3:19 pm EDT
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Aaron's Carpet cleaner

Play order on 8/1/23

Received email stating that the product would be delayed. Today is. 8/22/23 found out today that my order was canceled on 8/14/23. I have made numerous phone calls to the one 800 number to have someone call me back still waiting. I still do not have a refund or an email stating that this product was discontinued in my order was canceled.

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10:03 pm EDT
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Aaron's Service

The Aaron's store in Riverton, Wyoming is so unorganized and employees are rude. I spoke with the manager beginning of this month and told her that I will make this month's payment later in the month. She didn't note it in the system. One of her employees called me this morning and argued with me. I told her that I spoke with the manager earlier this month. She called me back this evening to tell me that the manager never spoke to me. I was irritated. If they don't get the payment when it's convenient for them then they threaten to come get their stuff. It's like come on now, it's only a week and a half past due. They have NO Customer Service. As far as I understand, the company is supposed to work with you instead of threatening to come get the furniture. 😡

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3:21 pm EDT
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Aaron's Service

Aarons in Stephenville is horible. The customer service is horilbe as well, The manager and workers there will go above and beyond to harass you at your place of employment and home even if you make arrangements for payments. And try and take money out of your act with out premission. They also when asked to pickup stuff will not do so saying it is damaged when its due to their problems and not yours. Buyer be ware with this company in stephenville.

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196 hillside ave Edwardsville pa
Edwardsville pa, US
Aug 08, 2023 6:11 am EDT
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I been through the same thing but worse nothing is done to them no use in complaining on them

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7:16 am EDT

Aaron's Customer service

I have been calling over a week about having an item picked up because I can no longer afford it and need it removed from my home. I called on monday spoke with a rep and she said she will have someone out by friday. I called friday for a reminder spoke with a rep he said he was down a driver and will for sure to have someone out on saturday. I called saturday spoke with a rep she said I wasnt down on the list for a pick I said how when I been speaking with someone since monday that chick hung the phone up on me. This is not the first I have dealt with them about picking something up I had to reach out to corporate to make it happen and now I have to deal with this again. They can't keep drivers and they are so unprofessional in that fort pierce, fl store.

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9:19 am EDT
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Aaron's Refund

The money was taken off me without my authorization and I was told my account was charged off and closed they took over 500 dollars and the general manager takes the stores side all the time calling the customers liers and is very rude and does not listen after putting a ticket in they don't read them they stoled out of my bank account and I can't even go over his head

Desired outcome: Get my money back that was taken off me I been treated bad disrespected by both managers and general manager disrespected me threatened me and frauded me

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Tim Sanborn
, US
Aug 07, 2023 5:57 am EDT
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Why are you counting on Aaron's to do all of the work financial wise?. If I was making weekly payments on an item to a rental store I would write down how much i paid them and when. If they said hey your item is paid off I would have it in writing if it was really paid off or whether the employee was mistaken. Also not saying the general manager does not call everyone liars but a lot of customers that rent from Aarons tell bs stories to get out of paying so you have to look at things from the general manager's side as well.

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Author of the review
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196 hillside ave Edwardsville pa
Edwardsville pa, US
Aug 08, 2023 6:15 am EDT
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Are you the one that got harassed by them no I was are you the one that got hung up on are you the one that was verbally abused are you the one that put 20 tickets in when the the upper management calls you a lier not once but twice I tell it the way it is I don't need to lie I'm a [censored] ! But of course you're a man you would take the abusive mens side lol

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1:35 pm EDT
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Aaron's Product and service

I have had it with Aaron's been with them for like a year always made my payments on time For some reason they changed my date to the 1st without my knowledge and renewal of the contract. When the bed got delivered they claim it was brand new only to find rips and holes in the mattress. So I had to wait another week to get supposedly another new one only to find out again they hid the other rip on the other mattress. I just took pictures for proof and said forget it. Now just recently this year my date was changed from the 5th of the month to the 1st. I get harassment calls saying my bill haven't been payed. When I told them my bill was due on the 5th why has it changed. They claim it was their system. Now my benefits have got skimmed off my card. This is my first time being late on any payments or missing a payment I get harassed calls. They asked me when will I be able to pay I told them I don't know how long it will take them to investigate. They ask can I make a partial payment how can I do so when I just told you my money was stolen off my card. Two days after they set up their own payment date a week to pay after for the 16th. I get called two days later after I just spoke to them saying we need to speak to you. We need a partial payment now. I ended up paying $80 bill for the bed. I still owe $104 for washer and dryer.I told them I don't have anything I was told I had to wait up to 30 days to see anything from my benefits being stolen. They do not care. Now they are forwarding it to the manager to receive a call. When I told them if they wait until the second everything will be payed up to date for $188 plus the $104 still owed for this month.

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12:03 am EDT
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Aaron's Issue with payments

im ,andrew cobb, ive had an account with the aaron's branch located in natchitoches,La. since january of 2023. my payments were set up for bi-weekly. ive not been late on a payment so far. my issue with this branch is every time i make my payment its always a different amount than stated in lease agreement and i have to argue with the manager to fix it, ive let this go on long enough. i have every email reciept for every payment ive made. also when i started the lease agreement i was supposed to have recieved a brand new mattress which i recieved a used mattress and i called and reorted it to manager and yet to have it exchanged for new one, im not going to continue paying for used mattress at new mattress price. i want something done about both issues asap or they can come get the leased items when i have time to meet them. i should have been treated fairly and done rite which ive not been. please resolve this issue. my email address is, [protected]@gmail.com. thanks,

andrew cobb

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11:11 am EDT

Aaron's Late fee

My debit card was taken at the ATM so I had to wait for the bank to open to receive a new card. Because of this I had to update my information at Aaron's at 10a.m. when they opened, which by company policy this means my payment was late. Not only is this information not given to customers, this is unethical to charge a late fee for a payment that was made on the day that it was due. I was able to give my new debit card information the same day before noon, the payment was made and yet I was still charged the late fee. This is a horrible way to treat people who have given this company years of business. This shows that as a company your customers are not valued. When I called the store to speak to someone about a refund I was told that because the payment was made after 7am when the automated system attempted I would not be able to get a refund due to the policy. So if I remove the automated service and pay on my own I will still be charged a fee for not allowing the company to take the payment automatically. I would like you to reconsider how you treat your customers. Not all of us are willing to be treated as if we do not matter. I will pay off my debt but will not return once its paid off. Thank you

Desired outcome: Refund me the late fee. I would like to be refunded for the late fee charged to my account.

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11:00 am EDT
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Aaron's Service is bad

I'm have been a loyal customer way before the new people in Lenoir City TN arron's.this really the first time l really deal with people attitude and them leaving threating messages on my phone.they need better people there manager in all.plus they know that l get a check once a month.l advise people not to do service with them...go somewhere else.the phone calls is to much .the call two before the third and on that day..they will blow my phone up.if they do less that . and do better on the communication.yall get a better view.but until then y'all need to get rid of the people in Lenoir City will and the manager.

Desired outcome: There ain't no better out come.

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3:37 pm EDT

Aaron's Samsung washer top load washer

I got a washer dryer combination rent to buy from you in 2022. The issue is with the washer. I have had numerous problems with it since I received it. A repair person was sent many times to supposedly fix it but it never lasted. Times I called and ask for a repair person to come check the washer and no one came. Once I was sent a loaner washer when my washer was taken in to be repaired and it was filthy I had to clean it before I could even wash my clothes in it. Your store in Midland leaves a heck of a lot to be desired in customer service. The Samsung washer has never fully been repaired and still is giving me problems. It will keep filling with water and not stop, not work on any cycle, lock and not open. It simply does not work like it should. The store in Midland sends people over to work on it that does not know what to do to fix it. It is frustrating to be paying for a washer you cannot use. I have reached my breaking point with it all. I just made my payment and I would like for them to pick up the washer and dryer and refund my payment. I do not want to pay another month on a washer I cannot use. I tried to talk to the GM about returning my payment made yesterday but was told he was in a meeting and could not speak to me and they did not know when he would be finished. Really that is the oldest excuse used. I am wanting the washer and dryer picked up and my payment this month refunded. I should not have to pay for something that does not work and has broken down so many times.

Desired outcome: Refund my last payment. Pick up your appliances with notice of pick-up date. Midland store is not a good representation of Aarons.

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3:53 pm EDT
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Aaron's Customer service agreement E2489777

On April 20, 2023,I responded to an Aaron’s promotion to order online and make an initial $1.00 payment. I ordered a dining room set consisting of a table and four chairs.

On Wednesday, April 26, I received a phone call asking me I to come into the store to verify my identity. I went into the store at 4320 Summer Avenue, Memphis, TN 38122 on Saturday, April 29 and presented my drivers license and debit card to a very unprofessional young man and was given a delivery date of Wednesday, May 3 for delivery.

So why does a delivery truck show up on Wednesday night only to tell me my name does not match the order and he cannot complete the delivery. He further states I need to come back into the store to straighten things out.

If I wanted to go into a store, i could have gotten the merchandise much cheaper and I would not have ordered online. Plus if my name was not on the order, how did they manage to charge my debit card $125.55 and send thank you messages to my email?

So I asked that my money be returned and was told it could not happen. I HAVE to come into the store. So Aaron’s has the money and the merchandise and is totally unapologetic about messing this up in the first place. I have no interest in doing business with them.

Desired outcome: Refund and cancellation.

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1:09 pm EDT
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Aaron's Bedroom set

I received the bedroom set 05/01/23. Product not wrapped, product scratch up badly. Bed spring coming out of bed. All legs on large dresser broken and cracked. Mirror frame cracked. Disappointed in how I was treated as a new paying customer. Workers need to be more patient and passionate about your store products that there delivering to door to door and putting in our homes. My head hurts so bad seeing them drag the furniture on the concrete like they did. And told me that's how your bedroom set came as. I'm not understanding why send me furniture like this and treat me like a handy down customer.

Desired outcome: Please replace bedroom set

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12:19 pm EDT

Aaron's Bedroom set

Hello,

I placed an order a bedroom set the Tundra bedroom set to be exact. As it turns out when they came to deliver it last thursday April 20th, 2023. The delivery guys were great however the set came damaged. it was wet and broken and when I noticed its basically worst quality then Ikea Box furniture. If im spending $6000 on a bedroom set it better be a good set. they left the headboard and a nightstand. the headboard fell appart as soon as I tried to move it so the only thing standing is the night stand. I have tried calling the store without any results and not to mention when I call other stores they tell me I have to call that one and keep on trying because they are busy. I will put a complaint with the BBB as this unethical and horrible. I get making payments yet they are not cheap payments my payments would be $283.54. I have called to even cancel the order and for them to come and pick up the faulty furniture but I cant even reach them for that. I cancelled he ezpay. my lease# E2481476

Desired outcome: cancel my order and pick up cheap furniture

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Aaron's contacts

Phone number

+1 (800) 950-7368

Website

www.aarons.com

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