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Aaron's Customer Service Phone, Email, Contacts

Aaron's
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1.6 672 Complaints
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Aaron's Complaints 672

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10:56 am EST
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Aaron's Aaron's in Foley Alabama

Please can someone call me today. I am once again dealing with a major problem with an employee at one of your stores. I made a complaint months ago on this man and now the same person has really pushed it. I am getting ready to hire an attorney just from the emotional stress this man has caused me. His name is Dennis and he is beyond hateful. He has targeted me as one to harass for years now. I tried so hard to overlook it in the begining but now I cry if I hear his voice answer the phone. I don't know why nothing is being handled with this heartless man. I have always been a good customer. I've paid off quite a few things through Aaron's in Foley. The one incident that I first brought to your offices attention still hasn't been addressed and it actually has caused me identity theft problems. Please call me at [protected]

Claimed loss: Please call 2514247155Emotional stress

Desired outcome: Make things right.

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3:20 pm EST
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This issue with the rudest, most disrespectful, non-working people I have ever had the displeasure of having to work with, as well as being the THIRD complaint made for the Aaron’s in Geneva NY store, is really an eye opening experience! So much so, that I want to return my appliance and get my money back, give the worst review, and tell everyone I know NOT...

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7:18 am EST
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February 06, 2024 Hello, my name is Kassy Madril. I entered into an agreement with Aaron’s furniture rental in La Junta Colorado on July 5th 2024. I signed a lease to purchase a Samsung 4.0cu foot washer, in white, as well as a matching white Samsung electric dryer 7.2cu foot. This has been above and beyond bad business on their end. It’s not one or two...

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Is Aaron's Legit?

Aaron's earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Aaron's to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, Aaron's is known for their high standards and safety. If you're thinking about dealing with Aaron's, it's wise to check how they handle complaints.

We found clear and detailed contact information for Aaron's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Aaron's has claimed the domain name for aarons.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Aarons.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Aaron's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Aaron's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 672 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Aaron's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:23 am EST

Aaron's Drivers

I am not an Aaron's customer but I live in the same trailer parl as someone who is. They have been coming to the park frequently and knocking in someone's door. My issue is the way they drive. Last Friday and yesterday they reved and pulled out kicking up rocks and dust. The roads here are gravel and there is kids and pets outside. Yesterday because they wanted to pull out like [censored]es they ran over my neighbors cat. I had to help her bury it. I called the store in Warsaw IN and the guy kinda laughed about it and was just really cocky. I think something needs to be done. He tried to tell me that they can't help kicking up rocks. There are people that do it everyday. Plain and simple they were driving too fast and wanted to show some attitude so they pulled out fast

Claimed loss: Cat

Desired outcome: I think they need to fired to be honest, 2 of them killed an animal and they're boss thought it was funny

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9:42 am EDT

Aaron's Bedroom set short rental

Rented a bedroom set for 2 weeks, for family visit. Had to fill out a loan application for thousands of dollars. I am not purchasing, just renting for 2 weeks. Credit score hit applying for a loan. Pissed me off.

Have been contacted in first week 3 times for purchase payments.

Just got off phone again because the store called me when will I come into the store and make a payment. Ive only had the bedroom set 1 week?

I paid the short time rental fee in full when I ordered it at the store.

Do not do business with this company!

Have contacted them our family has left come pick up the stuff.

Claimed loss: Get your stuff out of my houseYour business practices calling me to make payments are harassing, and I dont owe you any thing!!!!!!

Desired outcome: for company to go bankrupt

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10:27 am EDT
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I rented from this company in Richmond VA, notably on Nine Mile Road. I am a traveling safety professional. In the initial renting, I explained the furniture would be returned when I got my next deployment. I was in such a rush to get comfortable, I accepted a used mattress to which I cleaned thousands of lint balls off and covered with a mattress cover...

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1:39 pm EDT
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the Manager at your Carrollton store is not management material, I have been in management most of my life, I believe her name is Jessica, she treated me like I had no sense at all, Im very angry because of her way she dealt with me, Then Miranda stepped in and was wonderful beyond words... I need to speak to someone about my purchase with yall, I want a...

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3:19 pm EDT
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Aaron's Carpet cleaner

Play order on 8/1/23

Received email stating that the product would be delayed. Today is. 8/22/23 found out today that my order was canceled on 8/14/23. I have made numerous phone calls to the one 800 number to have someone call me back still waiting. I still do not have a refund or an email stating that this product was discontinued in my order was canceled.

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10:03 pm EDT
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The Aaron's store in Riverton, Wyoming is so unorganized and employees are rude. I spoke with the manager beginning of this month and told her that I will make this month's payment later in the month. She didn't note it in the system. One of her employees called me this morning and argued with me. I told her that I spoke with the manager earlier this month...

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3:21 pm EDT
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Aaron's Service

Aarons in Stephenville is horible. The customer service is horilbe as well, The manager and workers there will go above and beyond to harass you at your place of employment and home even if you make arrangements for payments. And try and take money out of your act with out premission. They also when asked to pickup stuff will not do so saying it is damaged when its due to their problems and not yours. Buyer be ware with this company in stephenville.

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196 hillside ave Edwardsville pa
Edwardsville pa, US
Aug 08, 2023 6:11 am EDT
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I been through the same thing but worse nothing is done to them no use in complaining on them

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7:16 am EDT

Aaron's Customer service

I have been calling over a week about having an item picked up because I can no longer afford it and need it removed from my home. I called on monday spoke with a rep and she said she will have someone out by friday. I called friday for a reminder spoke with a rep he said he was down a driver and will for sure to have someone out on saturday. I called saturday spoke with a rep she said I wasnt down on the list for a pick I said how when I been speaking with someone since monday that chick hung the phone up on me. This is not the first I have dealt with them about picking something up I had to reach out to corporate to make it happen and now I have to deal with this again. They can't keep drivers and they are so unprofessional in that fort pierce, fl store.

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9:19 am EDT
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Aaron's Refund

The money was taken off me without my authorization and I was told my account was charged off and closed they took over 500 dollars and the general manager takes the stores side all the time calling the customers liers and is very rude and does not listen after putting a ticket in they don't read them they stoled out of my bank account and I can't even go over his head

Desired outcome: Get my money back that was taken off me I been treated bad disrespected by both managers and general manager disrespected me threatened me and frauded me

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Tim Sanborn
US
Aug 07, 2023 5:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why are you counting on Aaron's to do all of the work financial wise?. If I was making weekly payments on an item to a rental store I would write down how much i paid them and when. If they said hey your item is paid off I would have it in writing if it was really paid off or whether the employee was mistaken. Also not saying the general manager does not call everyone liars but a lot of customers that rent from Aarons tell bs stories to get out of paying so you have to look at things from the general manager's side as well.

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Author of the review
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196 hillside ave Edwardsville pa
Edwardsville pa, US
Aug 08, 2023 6:15 am EDT
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Are you the one that got harassed by them no I was are you the one that got hung up on are you the one that was verbally abused are you the one that put 20 tickets in when the the upper management calls you a lier not once but twice I tell it the way it is I don't need to lie I'm a [censored] ! But of course you're a man you would take the abusive mens side lol

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1:35 pm EDT
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Aaron's Product and service

I have had it with Aaron's been with them for like a year always made my payments on time For some reason they changed my date to the 1st without my knowledge and renewal of the contract. When the bed got delivered they claim it was brand new only to find rips and holes in the mattress. So I had to wait another week to get supposedly another new one only to find out again they hid the other rip on the other mattress. I just took pictures for proof and said forget it. Now just recently this year my date was changed from the 5th of the month to the 1st. I get harassment calls saying my bill haven't been payed. When I told them my bill was due on the 5th why has it changed. They claim it was their system. Now my benefits have got skimmed off my card. This is my first time being late on any payments or missing a payment I get harassed calls. They asked me when will I be able to pay I told them I don't know how long it will take them to investigate. They ask can I make a partial payment how can I do so when I just told you my money was stolen off my card. Two days after they set up their own payment date a week to pay after for the 16th. I get called two days later after I just spoke to them saying we need to speak to you. We need a partial payment now. I ended up paying $80 bill for the bed. I still owe $104 for washer and dryer.I told them I don't have anything I was told I had to wait up to 30 days to see anything from my benefits being stolen. They do not care. Now they are forwarding it to the manager to receive a call. When I told them if they wait until the second everything will be payed up to date for $188 plus the $104 still owed for this month.

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12:03 am EDT
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im ,andrew cobb, ive had an account with the aaron's branch located in natchitoches,La. since january of 2023. my payments were set up for bi-weekly. ive not been late on a payment so far. my issue with this branch is every time i make my payment its always a different amount than stated in lease agreement and i have to argue with the manager to fix it, ive...

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11:11 am EDT

Aaron's Late fee

My debit card was taken at the ATM so I had to wait for the bank to open to receive a new card. Because of this I had to update my information at Aaron's at 10a.m. when they opened, which by company policy this means my payment was late. Not only is this information not given to customers, this is unethical to charge a late fee for a payment that was made on the day that it was due. I was able to give my new debit card information the same day before noon, the payment was made and yet I was still charged the late fee. This is a horrible way to treat people who have given this company years of business. This shows that as a company your customers are not valued. When I called the store to speak to someone about a refund I was told that because the payment was made after 7am when the automated system attempted I would not be able to get a refund due to the policy. So if I remove the automated service and pay on my own I will still be charged a fee for not allowing the company to take the payment automatically. I would like you to reconsider how you treat your customers. Not all of us are willing to be treated as if we do not matter. I will pay off my debt but will not return once its paid off. Thank you

Desired outcome: Refund me the late fee. I would like to be refunded for the late fee charged to my account.

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11:00 am EDT
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Aaron's Service is bad

I'm have been a loyal customer way before the new people in Lenoir City TN arron's.this really the first time l really deal with people attitude and them leaving threating messages on my phone.they need better people there manager in all.plus they know that l get a check once a month.l advise people not to do service with them...go somewhere else.the phone calls is to much .the call two before the third and on that day..they will blow my phone up.if they do less that . and do better on the communication.yall get a better view.but until then y'all need to get rid of the people in Lenoir City will and the manager.

Desired outcome: There ain't no better out come.

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3:37 pm EDT
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I got a washer dryer combination rent to buy from you in 2022. The issue is with the washer. I have had numerous problems with it since I received it. A repair person was sent many times to supposedly fix it but it never lasted. Times I called and ask for a repair person to come check the washer and no one came. Once I was sent a loaner washer when my...

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3:53 pm EDT
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On April 20, 2023,I responded to an Aaron’s promotion to order online and make an initial $1.00 payment. I ordered a dining room set consisting of a table and four chairs. On Wednesday, April 26, I received a phone call asking me I to come into the store to verify my identity. I went into the store at 4320 Summer Avenue, Memphis, TN 38122 on Saturday...

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1:09 pm EDT
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Aaron's Bedroom set

I received the bedroom set 05/01/23. Product not wrapped, product scratch up badly. Bed spring coming out of bed. All legs on large dresser broken and cracked. Mirror frame cracked. Disappointed in how I was treated as a new paying customer. Workers need to be more patient and passionate about your store products that there delivering to door to door and putting in our homes. My head hurts so bad seeing them drag the furniture on the concrete like they did. And told me that's how your bedroom set came as. I'm not understanding why send me furniture like this and treat me like a handy down customer.

Desired outcome: Please replace bedroom set

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12:19 pm EDT

Aaron's Bedroom set

Hello,

I placed an order a bedroom set the Tundra bedroom set to be exact. As it turns out when they came to deliver it last thursday April 20th, 2023. The delivery guys were great however the set came damaged. it was wet and broken and when I noticed its basically worst quality then Ikea Box furniture. If im spending $6000 on a bedroom set it better be a good set. they left the headboard and a nightstand. the headboard fell appart as soon as I tried to move it so the only thing standing is the night stand. I have tried calling the store without any results and not to mention when I call other stores they tell me I have to call that one and keep on trying because they are busy. I will put a complaint with the BBB as this unethical and horrible. I get making payments yet they are not cheap payments my payments would be $283.54. I have called to even cancel the order and for them to come and pick up the faulty furniture but I cant even reach them for that. I cancelled he ezpay. my lease# E2481476

Desired outcome: cancel my order and pick up cheap furniture

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About Aaron's

Screenshot Aaron's
Aaron's offers a variety of home furnishings, including furniture, electronics, and appliances. They provide lease-to-own options for customers seeking to furnish their homes without immediate full payment. Aaron's also offers flexible payment plans to accommodate different budgets.
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Overview of Aaron's complaint handling

Aaron's reviews first appeared on Complaints Board on Dec 21, 2006. The latest review Aaron's in Foley Alabama was posted on Feb 20, 2024. The latest complaint living suit exchange. I was sold a bad living suit was resolved on Mar 03, 2022. Aaron's has an average consumer rating of 2 stars from 672 reviews. Aaron's has resolved 106 complaints.
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  1. Aaron's Contacts

  2. Aaron's phone numbers
    +1 (800) 950-7368
    +1 (800) 950-7368
    Click up if you have successfully reached Aaron's by calling +1 (800) 950-7368 phone number 3 3 users reported that they have successfully reached Aaron's by calling +1 (800) 950-7368 phone number Click down if you have unsuccessfully reached Aaron's by calling +1 (800) 950-7368 phone number 2 2 users reported that they have UNsuccessfully reached Aaron's by calling +1 (800) 950-7368 phone number
    20%
    Confidence score
    Customer Service
    +1 (866) 261-1476
    +1 (866) 261-1476
    Click up if you have successfully reached Aaron's by calling +1 (866) 261-1476 phone number 0 0 users reported that they have successfully reached Aaron's by calling +1 (866) 261-1476 phone number Click down if you have unsuccessfully reached Aaron's by calling +1 (866) 261-1476 phone number 0 0 users reported that they have UNsuccessfully reached Aaron's by calling +1 (866) 261-1476 phone number
  3. Aaron's emails
  4. Aaron's address
    400 Galleria Pkwy SE Ste 300, Atlanta, South Carolina, 30305-2367, United States
  5. Aaron's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Aaron's Category
Aaron's is ranked 27 among 121 companies in the Retail Stores category

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