Aaron's
Reviews and Complaints

This will be my 2nd negative post within a month! The saga continues! Last month, I wrote about the manager at the Hurstbourne location in Louisville refusing to sell me pieces of a bedroom suite that was out of stock online but present in the store, based on a "no-holes" policy. I even complained to corporate, and I guess they agreed with my logic that, if the set was no longer in stock, that no one else would be able to purchase it, so why not sell me the present items to complete my set? Just good management, one would thing? So, long story short, he sold the set to me, and even had to help deliver it, when it arrived. Hence the problem. He was visibly "not happy" about my going over his head. But I didn't even mention this when the regional manager called to see if he had done his part. I thought it was done... but, not so much.

The headboard had an electric switch to light up and to activate the USB charges present in its frame. After he (the manager) had assembled the bed and hooked it up, he discovered that the switch did not work. Meanwhile, his helper/the regular delivery guy, was putting the mirror on the back of the dresser. PLEASE NOTE THAT THE MANAGER IS THE ONE WHO ASSEMBLED MY BED. He informed me that the switch wasn't working but that he would order me a replacement headboard. 3 weeks later, it arrived and was delivered by 2 delivery guys yesterday only for them to discover that EVERY connecting screw to this bed frame was stripped to the point that they could not undo them! NO ONE HAS TOUCHED THAT BED FRAME SINCE THE DAY IT WAS DELIVERED! I had just moved into my apartment the day before the delivery and have been too busy unpacking boxes to give it a 2nd thought, except when I noticed my mattress was slumping in the middle and removed it to see that he had put my box spring on the bed face down! The mattress was slouching between the boards on the BACK of my box spring which was face up! They are a furniture company... Right?! So, I flipped my box spring and let it go.

The delivery guys were smart and dedicated enough to figure out how to disconnect the actual headboard piece from the connecting support legs and replaced the actual piece with the switch. And I am very thankful for that. But now, I am stuck with a bed that cannot be broken down, because ALL screws (not one or two) BUT ALL the screws in all the corners are stripped. They were not able to back any of them out and they had tools much stronger than what I have access to!

I am too tired to be angry now. I'm just tired of this whole situation. I wrote on the delivery order, asking the manager to call me as soon as he got the note, even as I kept trying to call him. He would not even answer the calls of the delivery guys. Now, mid-afternoon of the next day, and after my repeated calls that have gone unanswered and NO CALL BACK from him, I just want Aarons to come remove the whole set and I will sleep with my mattress and boxspring on the floor until I can find something to replace it. I don't want to pay for something that HE messed up and doesn't even have the decency to call me back to discuss. I don't want to go into the store again, as I did the last time, after he wasn't answering or returning my calls, just to have him not even look me in the eye. I will be copying this complaint to send to their customer complaint link, as well. I've been a customer with Aarons for almost 20 years, mainly in Virginia, and NEVER had any issues.

I recently joined Aaron's as a Sales Manager and my experience has been quite positive. The training program was thorough, equipping me with the knowledge needed to succeed. My colleagues are supportive and the work environment is dynamic, which keeps things interesting. I've noticed there are opportunities for growth, which is encouraging for my career path. The work-life balance is respected here, making it easier to manage personal commitments.

Please can someone call me today. I am once again dealing with a major problem with an employee at one of your stores. I made a complaint months ago on this man and now the same person has really pushed it. I am getting ready to hire an attorney just from the emotional stress this man has caused me. His name is Dennis and he is beyond hateful. He has targeted me as one to harass for years now. I tried so hard to overlook it in the begining but now I cry if I hear his voice answer the phone. I don't know why nothing is being handled with this heartless man. I have always been a good customer. I've paid off quite a few things through Aaron's in Foley. The one incident that I first brought to your offices attention still hasn't been addressed and it actually has caused me identity theft problems. Please call me at [protected]

This issue with the rudest, most disrespectful, non-working people I have ever had the displeasure of having to work with, as well as being the THIRD complaint made for the Aaron’s in Geneva NY store, is really an eye opening experience! So much so, that I want to return my appliance and get my money back, give the worst review, and tell everyone I know NOT to lease/buy from Aarons! This time, I have been calling that store to make a payment for days and nobody answers the call. I do not live in Geneva, so going to the store physically is NOT an option. When finally today, someone answers the phone and I ask why there has been no answer for days, the sales manager says that they have all been in the back doing some kind of work. NOW my payment is late anf the worst employee then takes the call after she put me on hold! His name is Chris and he asked me for my payment plus the late fee. When I explained to him that I have been trying to

Pay for days and Im not paying the late fee, he rudely said it wasnt his problem and Would NOT remove the late fee. He told me to call back Monday and speak with the general manager Mike, whom I had to complain about last time! This is getting out of control and Im sick of it! Someone needs to contact me ASAP! I tried to call your corporate number three different times three different numbers, and for some reason y’all are closed on a Friday at 3 PM. My number is [protected]. if this is not rectified as soon as possible, I’m contacting the Better Business Bureau!

February 06, 2024

Hello, my name is Kassy Madril. I entered into an agreement with Aaron’s furniture rental in La Junta Colorado on July 5th 2024. I signed a lease to purchase a Samsung 4.0cu foot washer, in white, as well as a matching white Samsung electric dryer 7.2cu foot. This has been above and beyond bad business on their end. It’s not one or two things, but many and I am only 7 months in and its ongoing. It’s still not rectified and I feel like they feel no urgency or even need to hold up their contractual end in any timely manner if at all, at this point. This is rather frustrating and if this doesn’t resolve the issues. I’ll have to seek legal help as a last resort. I am truly hoping that you will be able to do something.

On July 4th, 2024 I decided I was done with hassling with my ever failing used washer and dryer, as well as purchasing another used one. I decided to look into rent to own options. On July 5th I signed a rent to own lease, with Aarons in La Junta. The lease was for a Samsung 4.0cu foot Active Wave Washing Machine (white) (sku7401GRX), as well as a matching Samsung 7.2cu foot electric dryer (white) (sku 74036GJ). I entered into this contract with the ‘hassle free’ portion of the lease being the main reason I agreed to spend so much for a washer and dryer with this particular company.

The lease said the items would be delivered within 48 hours and that it would be installed, as well. It also stated that Aarons would take care of repairs during my lease period, and even extends this repair clause to 60 days after the lease is paid. It said if I move within 30 miles, that Aarons would even come move and install it at the new address at no additional cost. I thought I read something about getting a discount on my next rental after successful fulfillment of the lease terms. That was the icing on the cake, as a portable dishwasher is next to big purchase, after this obligation is fulfilled. It was exactly what I was looking for.

Three days came and went and still no delivery. I had already been without a means of doing laundry for a couple of months before making this decision so my laundry was getting the best of me. I called Aarons hoping it was a communication error or they couldn’t find the house or something to that nature. Instead I get put off until Monday July 12th, 2023. The 12th came and nothing was delivered, I again called Aarons and was informed that now I would have to wait because they didn’t have anyone who was qualified to drive their trucks in their employment. Finally on July 14th I saw and Aaron’s van outside in front of my house, although no one had called me and said they were coming. The man came and took one look at my stairs and said he would be back the next day with another employee to help him navigate the wash and dryer down the stairs as, he stated, that he had not been informed that there would be any stairs. I had no choice really to accept, as my need to wash laundry was literally piling up.

I disappointedly agreed to wait another day. When the employees returned the next day with the washer and dryer they again went downstairs (before unloading anything) and came back up with some heart breaking news. They said they would not be able to take the machines downstairs because it was a tight fit and had I gotten them any bigger they would not have fit at all. I agree my stairs are steep, and definitely not fun to navigate but I have gotten larger pieces of furniture down there with planning and patience. Again, I needed to tackle this laundry problem, with an 8 year old son, no family within 50 miles, and disabled, this was not good news. I had already been struggling with going to laundry mats for about two months and close to two weeks by this point. I asked the driver if there was a waiver form I could sign waiving them of responsibility for cosmetic damage caused by my stairs, etc. He told me there was no such thing and nothing he could do about it. He was going to just go back to the store with the washer and dryer and leave me with two weeks of more clothes and no solution than I had when I initially made this ‘hassle free’ purchase. Desperate, I asked if I could take them down on my own liability, would he install it. He again refused saying he couldn’t touch anything connected to the house, or something to that affect. He did say he could leave it and I could do the installation myself and take my chances, basically.

After unloading the washer and dryer, the Aarons employees got into the van and left, the machines standing side by side wrapped in plastic wrap and cardboard. After passing and talking with my cousin, Brandy, we decided to try our best. My neighbor from across the street saw us out there and asked what was going on. We explained and he knew we couldn’t do it alone and with no dolly or equipment. He went and got a dolly, helped us remove 2 doors and after 20 mins or so we had both machines downstairs, just before it started pouring rain. I believe he wrote a review about that day on Aaron’s website, but I haven’t actually had a chance to look. Then I had to figure out how to install the washer but to actually put a three prong cord on the dryer, which was very hard for me as I am terrified of electricity, but after some research I installed the plug to the dryer and then plugged it into the 220 dryer plugs, without electrocution. I had some problems with the washer leaking at first but was finally able to tighten it and align seal to stop it, but it took me two more days to accomplish these tasks as I felt defeated and didn’t think I could rectify the leak, etc., but defeat is not in my vocabulary so I finally got them going.

The washer and dryer worked great! I was totally happy with their performance. Then in the beginning of December the dryer started making a loud noise, and stopped. Having the awesome ‘hassle free’ repair part of my lease would have been such a blessing. Only I wondered how I was going to get them back upstairs and find help to get the doors off etc., but still called Aarons to report what had happened. I was told they would send out their repair tech the next day.

The next day, a young man came and went downstairs to look at the dryer. After a short time he returned and said he would have to call his boss. He spoke on the phone and returned with the news that the dryer would have to be taken in for repairs. No time or date was given as to when the dryer would be returned. I thought they would give it a more thorough inspection and contact me with the details. I left the door to the downstairs off because didn’t think it would take long. In hindsight I should have asked instead of assuming they would give me the courtesy of even a call. After some time went by, it was busy so I waited until after Christmas was over and called to find out when I would get my dryer. The laundry keeps piling up. I was told I would have a “loaner by the end of the week”. Never came, No call, Nothing for over a week. I call again I was rushed off of the phone so fast all I heard was “boss” loaner and call back in the statement made. So after a few more days wait, trying to be patient and not make too many waves, I decided to go to the store, where again I was reassured they would have a loaner ASAP. It never came. This time I only let a couple of days go by before going to the store again and asking about my dryer. This time I was told I would be swapped out, I thought for a new one. Again they did not show up on the day scheduled, but did a few days following, with a used, dirty dryer. I tried to use it, desperate to get my sons school clothes going and it spun a few times and stopped. The “check filter” light came on. I thought it was strange considering I hadn’t even dried one load in this newly delivered dryer, which the guy assured me he had installed and checked that it was working properly. Upon inspection of the filter area, I realized there was no lint trap in the dryer at all. This is not to mention having to schedule help for the removal of the doors and to put them back on. I’m from a town 20 miles away’ I don’t know anyone here in La Junta. My friends had to come up here multiple times for this, costing gas and time and for a no show no call most of the time. I am not strong enough to balance and remove the doors myself. Complete waste of time money gas resources etc., not to mention the embarrassment and stupidity I felt.

I am beyond frustrated as I finish this early Wednesday, February 7 2024, still unable to properly wash and dry my laundry. I have never missed or been late on a payment. I have never been, in any compensated for the time I didn’t have access to a dryer I was paying to rent. I have held up my contractual part of the agreement. Aarons has not. In fact this is the first time I have ever felt helpless as to what to do. I feel no one cares and will do what they want when they want, with absolutely no regard to me or the mess they have left me with. I am on SSDI and cannot afford my regular bills, my lease payment, the gas for the help I needed, as well as funding machines at a laundry mat. This is the worst business ethic I have ever seen.

I have severe anxiety, part of my disability, and this nightmare has taken its toll. I no longer wish to hear the dishonest run around that my local Aarons have continuously given to me. I also don’t think I should pay close to $2000.00 ($1915.52) for a new washer and dryer, when I ended up with a dryer that not only has no lint trap but is filthy and I have no idea where it’s been, the wear and tear it’s endured and the smell of it. I called yesterday and was promised a lint trap by 8 p.m. and I write this early the morning after, still unable to clean our linens. I have put $568.12 in 6-7 months time for a washer and dryer that was delivered late, so i could not use them although i paid to rent them on those days technically. I had to install them and carry them down my stairs, which I'm sure those costs are included in the final cost that would go to the workers who should have done it. Ultimately i have had my washer and dryer less than I've actually had them, as a working pair at least, although no compensation was made to my costs. I am trying to be fair and all but this is unacceptable and has been more burden than i could have ever imagined and i still cannot dry my clothes today. I have paid as of today 568.12 (29%)for a couple of months of hard worked for clean laundry, having to learn to install electric cords along with the other nuisances, some of which i have not mentioned as this is long enough. Your time and consideration in this matter would be greatly appreciated.

Thank you,

Kassy Madril

I am not an Aaron's customer but I live in the same trailer parl as someone who is. They have been coming to the park frequently and knocking in someone's door. My issue is the way they drive. Last Friday and yesterday they reved and pulled out kicking up rocks and dust. The roads here are gravel and there is kids and pets outside. Yesterday because they wanted to pull out like [censored]es they ran over my neighbors cat. I had to help her bury it. I called the store in Warsaw IN and the guy kinda laughed about it and was just really cocky. I think something needs to be done. He tried to tell me that they can't help kicking up rocks. There are people that do it everyday. Plain and simple they were driving too fast and wanted to show some attitude so they pulled out fast

Rented a bedroom set for 2 weeks, for family visit. Had to fill out a loan application for thousands of dollars. I am not purchasing, just renting for 2 weeks. Credit score hit applying for a loan. Pissed me off.

Have been contacted in first week 3 times for purchase payments.

Just got off phone again because the store called me when will I come into the store and make a payment. Ive only had the bedroom set 1 week?

I paid the short time rental fee in full when I ordered it at the store.

Do not do business with this company!

Have contacted them our family has left come pick up the stuff.

Play order on 8/1/23

Received email stating that the product would be delayed. Today is. 8/22/23 found out today that my order was canceled on 8/14/23. I have made numerous phone calls to the one 800 number to have someone call me back still waiting. I still do not have a refund or an email stating that this product was discontinued in my order was canceled.

Aarons in Stephenville is horible. The customer service is horilbe as well, The manager and workers there will go above and beyond to harass you at your place of employment and home even if you make arrangements for payments. And try and take money out of your act with out premission. They also when asked to pickup stuff will not do so saying it is damaged when its due to their problems and not yours. Buyer be ware with this company in stephenville.

I have been calling over a week about having an item picked up because I can no longer afford it and need it removed from my home. I called on monday spoke with a rep and she said she will have someone out by friday. I called friday for a reminder spoke with a rep he said he was down a driver and will for sure to have someone out on saturday. I called saturday spoke with a rep she said I wasnt down on the list for a pick I said how when I been speaking with someone since monday that chick hung the phone up on me. This is not the first I have dealt with them about picking something up I had to reach out to corporate to make it happen and now I have to deal with this again. They can't keep drivers and they are so unprofessional in that fort pierce, fl store.

The money was taken off me without my authorization and I was told my account was charged off and closed they took over 500 dollars and the general manager takes the stores side all the time calling the customers liers and is very rude and does not listen after putting a ticket in they don't read them they stoled out of my bank account and I can't even go over his head

I have had it with Aaron's been with them for like a year always made my payments on time For some reason they changed my date to the 1st without my knowledge and renewal of the contract. When the bed got delivered they claim it was brand new only to find rips and holes in the mattress. So I had to wait another week to get supposedly another new one only to find out again they hid the other rip on the other mattress. I just took pictures for proof and said forget it. Now just recently this year my date was changed from the 5th of the month to the 1st. I get harassment calls saying my bill haven't been payed. When I told them my bill was due on the 5th why has it changed. They claim it was their system. Now my benefits have got skimmed off my card. This is my first time being late on any payments or missing a payment I get harassed calls. They asked me when will I be able to pay I told them I don't know how long it will take them to investigate. They ask can I make a partial payment how can I do so when I just told you my money was stolen off my card. Two days after they set up their own payment date a week to pay after for the 16th. I get called two days later after I just spoke to them saying we need to speak to you. We need a partial payment now. I ended up paying $80 bill for the bed. I still owe $104 for washer and dryer.I told them I don't have anything I was told I had to wait up to 30 days to see anything from my benefits being stolen. They do not care. Now they are forwarding it to the manager to receive a call. When I told them if they wait until the second everything will be payed up to date for $188 plus the $104 still owed for this month.

My debit card was taken at the ATM so I had to wait for the bank to open to receive a new card. Because of this I had to update my information at Aaron's at 10a.m. when they opened, which by company policy this means my payment was late. Not only is this information not given to customers, this is unethical to charge a late fee for a payment that was made on the day that it was due. I was able to give my new debit card information the same day before noon, the payment was made and yet I was still charged the late fee. This is a horrible way to treat people who have given this company years of business. This shows that as a company your customers are not valued. When I called the store to speak to someone about a refund I was told that because the payment was made after 7am when the automated system attempted I would not be able to get a refund due to the policy. So if I remove the automated service and pay on my own I will still be charged a fee for not allowing the company to take the payment automatically. I would like you to reconsider how you treat your customers. Not all of us are willing to be treated as if we do not matter. I will pay off my debt but will not return once its paid off. Thank you

I'm have been a loyal customer way before the new people in Lenoir City TN arron's.this really the first time l really deal with people attitude and them leaving threating messages on my phone.they need better people there manager in all.plus they know that l get a check once a month.l advise people not to do service with them...go somewhere else.the phone calls is to much .the call two before the third and on that day..they will blow my phone up.if they do less that . and do better on the communication.yall get a better view.but until then y'all need to get rid of the people in Lenoir City will and the manager.

I received the bedroom set 05/01/23. Product not wrapped, product scratch up badly. Bed spring coming out of bed. All legs on large dresser broken and cracked. Mirror frame cracked. Disappointed in how I was treated as a new paying customer. Workers need to be more patient and passionate about your store products that there delivering to door to door and putting in our homes. My head hurts so bad seeing them drag the furniture on the concrete like they did. And told me that's how your bedroom set came as. I'm not understanding why send me furniture like this and treat me like a handy down customer.

Hello,

I placed an order a bedroom set the Tundra bedroom set to be exact. As it turns out when they came to deliver it last thursday April 20th, 2023. The delivery guys were great however the set came damaged. it was wet and broken and when I noticed its basically worst quality then Ikea Box furniture. If im spending $6000 on a bedroom set it better be a good set. they left the headboard and a nightstand. the headboard fell appart as soon as I tried to move it so the only thing standing is the night stand. I have tried calling the store without any results and not to mention when I call other stores they tell me I have to call that one and keep on trying because they are busy. I will put a complaint with the BBB as this unethical and horrible. I get making payments yet they are not cheap payments my payments would be $283.54. I have called to even cancel the order and for them to come and pick up the faulty furniture but I cant even reach them for that. I cancelled he ezpay. my lease# E2481476