Yesterday me and my family went to the outback steakhouse at assembly Row in Somerville, there was a wait time of about 20 minutes even though there were over 10 tables cleared. Once being seated as a party of 4 in crammed little table where other parties around us were only 2/3 I requested to be moved I requested to be moved to the empty booth right next to us to give our kids some space and privacy. Our waitress went to ask the manager and was told no, but after asking to speak to the manager directly we were promptly moved . It seemed to be The biggest issue as now the server who's table we took, the manager who was clearly overworked we're giving us twisted eyes and complaining so loudly about us,
60 minutes later we were given our drinks, but had to give them back
as the glasses were filthy with residue and previous fruit( One of the drinks was white and there were speckles of brown and pink all in the inside of the whole jar). We were given new drinks in clean cups, okay. We ordered two chicken on the Barbie for our children, the chicken that was served was still squealing, raw, pink and oozing... (these cooks have clearly not done any food safety training) the manager came over offered to cook the same chicken a bit more(once done asked if the chicken was better, better???... this is the way it should have been done in the first place)
Not only our drink cups were filthy but I also pointed out that all the plates that had food served on them we're clearly not washed correctly That maybe their dishwasher needs an updated maintenance.
Our food was served steak, quesadilla, salads but we quickly asked for to go boxes but we quickly asked for to go boxes after Noticing the condition of the dirty plates.
Our children's meals and drinks were comped, but honestly all of it should've been, what a disgrace 1st and last time eating at a Outback Steakhouse
I feel horrible for waitress who was clearly trying to do the best she could She was kind and attentative. I feel sorry about having to complain so much but from every little thing there was an issue. This restaurant definitely needs a work up some food safety training as well as OSHA dishware is filthy and being served under cooked.