Outback Steakhouse Garner NC. June 22, 2018. Never experienced or even seen such bizarre and inept service in my 59 years. 5:30 pm dinner, many empty tables, no wait to be seated, no line when left either, so if busy were understaffed. I ordered the 4 course meal, soup, salad (caesar only using romaine / no iceberg lettuce in it and no croutons), entree of grilled chicken and steamed broccoli and dessert of cheesecake with raspberry sauce. Husband ordered a soup and made a point of ordering the large coconut shrimp app as his entree since not on menu entrée form, with a side of broccoli to go with it. That he was ordering it as his entree was discussed with the waitress as no longer in entree form and we have done this before.
After 20 minutes still had not recieved our soup or my salad. Out comesa server, not our waitress, bringing food to our table. They have chicken and brocolli for me and they have only brocolli for my husband. I nicely explain what we ordered, how long it has been, that the brocolli for my husbnd goes with the coconut shrimp for his entree. I tell server to take this food back into the kitchen and that we need our soups and my salad before any of our entree items is served and that I do not want to recieve this same chicken later all dried out because it is not fresh. Server goes back in. I figure from here things will improve- mistakes can be made after all. About 7 minutes later a different server brings out both our soups and my salad at the same time. My french onion soup is fine but my husbands clam chowder is so thick and piled in such a lumpy high rounded pile in the bowl that it looks like it came right out of can with no fluid added or maybe they just needed to add mor liquid to the pot as happens as it sits. We order it often, so know it is not right, but husband decides to keep it as we've waited so long for our food now and he says can eat it really thick. My caesar salad has iceberg lettuce and croutons in it despite me ordering it without both so I leave them in bowl since not included in my diet.
We have not had time to take more than a bite of our soup or salad when another server comes to our table with just the coconut shrimp for my husband, no brocolli side order and nothing for me. I explain that the coconut shrimp is not an appetizer it is my husbands entree and has a brocolli side order with it and that we have just recieved our soup and salad and have not had time to eat either. That we both would like to receive our entrees at the same time, that this service is bizarre, and that I would like to speak to a manager at this point. I have him take the coconut shrimp back to the kitchen. All this time our waitress has not spoken to us since she took our order though we see her walking past us constantly. When we are almost done with our soup and my salad another server in a red shirt comes to the table with my chicken and brocolli and only a side order of brocolli for my husband. I tell the server this is ridiculus, my husbands brocolli goes with his entree of coconut shrimp and that I have already requested to speak to a manager. She says she is a manager. Did not identify herself when came to serve us. Tell her should not be so difficult to read our order and serve it in the proper order, and I tell her what has gone on so far with service, and now bring up issues with his soup and my salad that had they started serving us properly, I would not have complained about. She goes back to have them cook my husbands coconut shrimp to go with his side of brocolli which she leaves on the table though he is not done with his soup. She states that they have been busy. I tell her in all my years I've never had such service or even seen such service and I was a waitress and banquett waitress when young. She brings out coconut shrimp for my husband after a while. While we are eating, my husband is witnessing a table across from us where another couple have apparently ordered the four course special also who have had the same problem with the service. He directs my attention to the table where the couple have previously recieved their entree and sides and now the server is bringing out soup and salad to both of them. Of course in their tiny booth for two there is no room for all the dishes. We are incredulous. I tell him I wonder what it will take to get my dessert when we are done with our food and say we will wait and see if they remember. We still have not spoken again with our waitress. Finally after we finish our entree and sides and someone else has cleared our plates. No dessert arrives so I wait 10 minutes and hail our waitress to tell her that I need her to add our dine rewards account to our check and we discuss the problems with the order of our service etc… and she aplogizes. When I bring up the 4 course special she says "you had the 4 course special, did you get your dessert?" I tell her no I was waiting to see when they would notice. She promptly gets me my cheesecake. I ask for it to go at this point.
I do not like to complain.I really don't. But this was absolutely ridiculous didn't improve. I felt like we were on candid camera or a prank tv show it was so bad. We were there celebrating our 40th wedding Anniversary (an extended celebration over several weeks which included a cruise and will culminate on June 30th and will extend the celebration through July 8th as a 40th anniversary deserves. This meal was so stressfull that it was in no way enjoyable and actually would have been better had we stayed home. we certainly wish we had chosen a different resturant that night. We have never had such service at ban Outback Steakhouse before.