Menu
Honey Baked Ham Customer Service Phone, Email, Contacts
Honey Baked Ham
complaints

Honey Baked Ham
complaints

Honey Baked Ham Complaints Summary

16 Resolved
103 Unresolved
Our verdict: With Honey Baked Ham's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Honey Baked Ham has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Honey Baked Ham. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Honey Baked Ham complaints 119

Sort by:

Newest Honey Baked Ham complaints

ComplaintsBoard
J
4:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our plans changed, because of illness, for Christmas dinner. I tried to place an order online and could not complete it (the submit button did not appear on our screen). I called and was told it would be no problem. When my husband went to pick up or order he was told it had to be preordered. Timothy came by and sad no problem and told the clerk to go in...

Read full review of Honey Baked Ham
ComplaintsBoard
K
9:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Honey Baked Ham fails to tell customers that once you place an order you cannot change the shipping. I placed an order on 12/6 and on 12/8 I tried to change the shipping. HBH said the order is closed and the only way to change the shipping address is to have a UPS My Choice account and intercept the order and change the address. This is a lie. UPS will not...

Read full review of Honey Baked Ham
ComplaintsBoard
K
9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchase a half Honey Baked ham. The glaze was extremely dark and crusty most of which separated from the ham. The ham itself was more mooshy rather than firm and juicy. I tried to salvage the outer parts of the ham so I had something to serve my guests. Unfortunately the taste and texture was not up to the HoneyBaked Ham standards I’m accustomed to. It...

Read full review of Honey Baked Ham

Is Honey Baked Ham legit?

Our verdict: Complaints Board's thorough examination reveals Honey Baked Ham as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, Honey Baked Ham stands out for its commitment to quality and security. Clients considering Honey Baked Ham should delve into its customer service record to gauge compatibility with their expectations.

Honey Baked Ham earns 91% level of Trustworthiness

Perfect Trust Endorsement: Honey Baked Ham achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Honey Baked Ham. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Honeybaked.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Honey Baked Ham website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Honeybaked.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Honey Baked Ham and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Honeybaked.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Honey Baked Ham has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 119 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Honey Baked Ham. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham Roasted turkey breast

After purchasing a half roasted Turkey Breast and serving it for Thanksgiving, my guest complained that it wasn’t real. Sure enough, I went on your website to find that it’s a “turkey product”. I was so embarrassed and upset.

May I please be refunded?

The Ham was delicious! Please continue to provide excellent foods like a real and delicious Ham.

Claimed loss: $40

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
D
6:36 pm EST

Honey Baked Ham The cooking and the taste and darkness of the meat

My wife picked up the ham on the 22nd. We stored in the fridge untill 1 hour before dinner. Thawed out at room temperature to serve with dinner. Upon opening the ham, the glazed part of the ham was extremely dark. This was the main meat we had so we cut the glazed part off and the meat itself tasted a little charred to me. .I never buy the small ham usually I buy the biggest ham from you. However we didn't expect many guess but ended up with about 19 people. My wife ended up fixing turkey wings to add to the meats . I am totally disappointed in you guys after all these years. I will get one for Christmas I pray it won't be in the same shape. even if you dont refund me send me a coupon for Christmas. Thanks

Claimed loss: Threw the balance of the ham away even though we did eat some of the ham. we had no choice . and I usually keep the ham bone to cook with my beans and greens on NEW YAER.

Desired outcome: Free coupon for Christmas . I have bought hams all Holidays and still continue to. Just disappointed on the holiday . You guys still are a 10 in my book . I always get up the morning after and have ham and eggs coffee with a croissant

Read full review of Honey Baked Ham
View 0 more photos
Hide full review
ComplaintsBoard
F
4:12 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Honeybaked has destroyed their holiday menu! I've been buying whole turkeys, ham & all the sides & desserts for years since I stumbled upon this place one year when I couldn't use my arms due to an injury & discovered their holiday meals. My family & guests look forward to it every year & it's not cheap but this year the 3 of us are on our own so thankfully...

Read full review of Honey Baked Ham
ComplaintsBoard
L
10:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham honey baked ham - Thanksgiving order

More than a month ago, I ordered the largest size ham for Thanksgiving (tomorrow). We will have more than 20 people attending. I called customer service a few days ago to confirm my order. I was assured the ham would be delivered today. Using the tracking number, I checked on it late this afternoon and was shocked to find it hasn't shipped! I called customer service, and horrible service! I was told it might be delivered Friday, but Thanksgiving with more than 20 in our group is tomorrow, not Friday! If you need a ham for a holiday meal, don't count on it! I will never use this company again!

Desired outcome: To help prevent this from happening to others. This company does not fill its orders and customer service seems completely disinterested. No resolution available.

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
J
10:45 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coupon offered for $7 to pick ham up early 11/19 & 11/20. Coupon said clip and bring with you. Ham paid for on line, didn’t see a way to use coupon online. Store says can’t honor unless I buy another ham. This happened at Warner Robins Store in Georgia 11/20/23 10:20 am. Disappointed Georgia Customer. Order # [protected] ordered 11/6/23 store phone number [protected]

Read full review of Honey Baked Ham
ComplaintsBoard
R
3:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham Online ordering

For the second year in a row, I attempted to order a honey baked ham online. After multiple attempts with entering the information, the order would not go through and my credit card was frozen due to multiple attempts with trying to place the order. I had to phone honey baked ham to place the order and also phone my CC company to unfreeze my card. HBH needs to figure out how to accept online orders or do not offer this service. It took me about 45 minutes to complete this ordeal that I will NOT be doing again! Please get your website ordering fixed! The HBH store in Kennesaw, GA also would NOT honor the online code for a discount for online ordering and picking up on a particular date 11/19 or 20/2023. Very poor customer service!

Claimed loss: Multiple attempts at trying to place the order and my credit card was frozen due to entering cc info. multiple times on a order that would not go through. Took me 45 minutes to complete order and unfreeze my credit card.

Desired outcome: I would like coupons sent to me for a discount when picking up my order.[protected]@aol.com

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
J
9:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Their food made me sick! Their food made me sick! I got c. diff. I purchased over $200 of food for Christmas and Super Bowl. I was sick with diarrhea for 2 weeks after Christmas and again after the Super Bowl. We had the brisket for Super Bowl. It smelled funny. I thought it was the BBQ sauce. We could not eat it. It was spoiled. No wonder it was half...

Read full review of Honey Baked Ham
ComplaintsBoard
T
1:45 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

You need to do a private investigation at the riverside California store. The boss maribel is doing alot of illegal things. She’s putting her daughter on payroll and she is not even at the store working. Fraud is being done. Thief as well. Check your cameras have someone go undercover and see for themselves. Maribel is stealing, cheating, lies, allowing her...

Read full review of Honey Baked Ham
ComplaintsBoard
M
9:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham Never received a gift card purchased from a fundraiser.

I purchased a $100 gift card supporting the Children of Big Oak Ranch in Alabama in 10-2022. My checking account was debited $100 on [protected]. I opted for a physical gift card not via email. Have still not received it. I spoke with the Honey Baked Ham in Northport and they were not sure what to do, suggested I contact corporate office and to this date have never found an address to do so. I only purchased this because our Secretary of State in Alabama John Merrill's wife Cindy is active with Big Oak Ranch and I trusted site due to Cindy a friend. Site did state if you requested a physical gift card it would be delayed...this is July 2023 I think I have been patient.

Desired outcome: Only desire my $100 which I paid for.

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
D
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham Honey Baked Ham

on Saturday, June 3, 2023 I purchased the largest Honey Baked Ham your store had available. Store location: 7002 Crestwood Blvd, Suite 114, Birmingham, AL 35210. The cost before taxes was $99.55 and after taxes $109.50.

This ham was purchased for our Church Homecoming. I have purchased hams from this location for as long as it has been open. I have never been disappointed in the quality of the hams until now. This ham had so much fat on it...many people said this is not a Honey Baked Ham because they had never seen one with so much fat on it and it did not taste like a Honey Baked Ham. If I had not had the receipt they would not have believed I bought it a the Honey Banked Ham store.

The photos added are some of the ones a church member sent me. They also said it did not have the glaze like a Honey Baked Ham.

Desired outcome: I believe I should receive a refund for this very inferior product. Receipt #: 136121.11 Date: 06/03/2023 Time: 02:09 PM Sales ID: LATASHADonna Wilhite 4337 Hillsedge Rd, Irondale, AL 35210 Phone::[protected]

Read full review of Honey Baked Ham
View 0 more photos
Hide full review
ComplaintsBoard
B
12:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday, May 26, 2023, I bought a ham and turkey pieces in Springfield, Missouri Honey Baked Ham shop. The conversation with the employee was on the curt, nasty side. Brought the ham home, opened the package, and the edging was black, the sugar was a clear piece that slid off the top of the ham. It could not be broken and was difficult to break apart in...

Read full review of Honey Baked Ham
ComplaintsBoard
S
12:58 pm EDT

Honey Baked Ham Honey baked ham

The quality has been going down hill. We had 2 other issues before, but this time, it is the worst. What happened to quality control ? This ham is a waste of food resources and money. It was burned and had NO glaze on it. The bag had lots of fluid, which is not uncommon, but the ham had nothing left of the glaze. We picked this up from the Lake Forest, CA location on Friday morning, it was kept in the fridge until Easter Sunday. We serve this not heated, this is served on a platter, deli style, with the slices separated. But this ham, not only was it ugly, it was missing the quality of a Honey Ham, as it was dark and unappealing, and dry from being burned. Needless to say, this ruined the Easter dinner. This is a pity, as we all worked hard at making side dishes to compliment the ham. Since these are wrapped in foil, the consumer can not see what they are buying, so its a cat in the bag, so to speak. This ham should not have been passed off to sell, what happened to the quality control ?

I googled this company's corporate office, and called the Irvine CA location. The receptionist said all operations were moved to Georgia, and a lot has changed. She gave me the Georgia corporate office number, [protected] however, the prompt for "customer concern" is not accepting calls at this time. I redialed, press the prompt for Retail, and also, did not get through. I am sorry to use this avenue for help, but at $102 its too much money for what happened and not be able to say something.

Desired outcome: Refund , and not sure how to restore a family holiday dinner.

Read full review of Honey Baked Ham
View 0 more photos
Hide full review
ComplaintsBoard
B
11:10 am EDT

Honey Baked Ham 9lb honey baked ham

i sent my daughter and her family a ham meal which I do every year! She opened the ham an sent me a picture, it was sort of burnt, no sugar or hardly any sugar and it was all dark meat...she didn't want to service it! For the money I paid it was embarrassing to her...I have the picture but don't know how to send it..!

It was ordered on April 4th online and delivered on April 7th p.m. between 6-7 p.m. it was sent from a SanAntonio store...

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
N
1:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham 2 pound package of sliced ham

On Thursday morning, I purchased a two pound package of Honey Baked ham slices for my Easter Dinner. I just opened the package to find my Dinner ham on a soggy paper plate. Needless to say this put a damper on my dinner. I have used this service before, never had the meat packaged on a paper plate.

My question is, is this the new method to expect if you order slice ham. Your earliest reply will be appreciated. Thank you.

[protected]@gmail.com or [protected]

Desired outcome: I would like an apology or acknowledgment this is not you new service!

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
R
2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham Customer service at Palo Alto store

I had a bad experience at the Palo Alto store on Thursday, April 6th

. A very rude employee refused to sell me a small ham because I hadn't pre-ordered one. She would be happy to sell me a large one. I did not need a ham to feed 10 people, just two 80 year olds. I call that "bait and switch". We have bought and enjoyed Honey baked hams for many years, but will not be buying another one. Got my ham at Safeway.

Raymond H. Johnson

[protected]@aol.com

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
J
5:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Honey Baked Ham Honey baked ham & food made me sick.

I purchased over $200 of food for Christmas and Super Bowl. I was sick for 2 weeks after Christmas and again after the Super Bowl. We had the brisket for Super Bowl. It smelled funny. I thought it was the BBQ sauce. We could not eat it. It was spoiled. No wonder it was half price. I’m glad I saved some for testing. I also saved the wrapping. Should I send it to the FDA?

I called their customer service number and was treated extremely rudely. After about an hour on the phone, I was told to call another number. That number was not in service. When I call back, I was asked the same questions again, another hour or so on the phone & told to call one of two numbers. One was disconnected.

I called the second number I was told they had me in the system and someone would call me back. That was 3 weeks ago and no call. I was on these calls over 3 hours. I was sick for over 2 ½ weeks. I was on the phone for over 3 hours. No calls nothing.

I have been buying there hams for about 20 years & lately I’ve noticed the quality has been going downhill. My next ham is coming from Costco. NOT Honey Baked.

Read full review of Honey Baked Ham
Hide full review
ComplaintsBoard
B
12:30 pm EST

Honey Baked Ham Poor quality of ham

Reference order number [protected]. The quality of the ham is not what I anticipated. I have ordered Honey Baked over many years both turkey and ham as well as local store purchases of ham. The ham this year was very fatty and is very salty. There was no customary brown sugary crust this year and the spiral slicing was very thick slices, not the customary thinner slices. Have you changed suppliers? With your stated guarantee of quality, can I expect an some remuneration for my $137 purchase? Can you guarantee a better product in the future?

Desired outcome: I would appreciate some form of remuneration per your website's guarantee.

Read full review of Honey Baked Ham
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Honey Baked Ham contacts

Phone numbers

+1 (800) 367-7720 +1 (800) 854-5995 More phone numbers

Website

honeybaked.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.