I had THE most unpleasant experience today at outback Southfield, MI. First upon arrival, I couldn't be seated in the restaurant area because there were only 2 servers and that there would be a 10 mn. wait if I wanted to sit in the dining area. The hostess asked, if I wanted to sit at the bar for faster service, well of course because I was on my lunch break! The waitress at the bar never acknowledge my presence. I waited patiently for 10 min. before I spoke up and said, hello. She looked disappointed as she was serving other guests at the bar. I noticed, there was never any eye contact and I could tell she felt me observing her performance with the others. It was then, she asked, can I get you something to drink? I said, yes, water with lemons. It took 15 min. for me to get water. Patiently waiting again, I said, may I have some bread? She looked away, and said, can I take your order? I said, yes and proceeded with my order. By then, 35 minutes had passed. I said, am I going to receive the bread? She said, yes! To make a long story short, the waitress was rude. I then moved to the dining area after requesting to speak with the manager "Dana" and by the time I received what I ordered, I grew frustrated and didn't have a stomach to eat the meal. I expressed this concern to the manager, "Dana" and she said, it was okay for me to nibble on the salad, but took the crab legs back. I am totally appalled by her decision to take the crab legs back after I waited almost an hour to eat anything. I told her, I was hungry and she went on to say, it's okay, you can eat the bread and the salad but I'll just take the crab legs off of your order. REALLY! YOU WOULD CHARGE ME FOR SOMETHING I DIDN'T EAT? In my personal opinion, she should have given me the meal to go and an apology for the rude behavior of her staff. She only apologized for the waitress who appeared to have a bad day when I mentioned it to her after my order didn't come for over 45 min. This is unfair! If you are going to throw the food away anyways, you should have at least offered it to me instead of taking it away. Very impersonal and rude!