CB Fast Food Chains McDonald's

McDonald's review: Tired of paying for bad service — especially after a 12-hour shift

Tiffany Wright of US

Oct 22, 2025 9:48 pm EDT

Verified customer

Featured review

1★ — Food safety + zero customer care
Location: McDonald’s, 7350 Veterans Pkwy, Columbus, GA
Date/Time: ~7:45 PM, after a 12-hour shift
Order: #2 Quarter Pounder Meal — well-done, only mustard + unsweet tea
Employee at counter: Katrina

I eat out a lot. Lately I’ve learned to pick my battles, because arguing over basic customer service has become a regular thing. But this one crossed the line.

I got home, took one bite, and had to spit it out. The burger was pink/raw inside—nowhere near “well-done.” I turned my car light on, opened it up, and took photos. Food safety matters. I shouldn’t have to inspect dinner like a health inspector.

I drove back, walked to the counter with the bag in my hand, and waited. The staff member looked at me—no greeting, no “how can I help you?” I said “hello,” and explained I ordered well-done. Before I could finish, she said it “came straight off the grill.” When I opened the box and showed the raw center, she just said “oh.” No apology. No ownership. No “this shouldn’t happen,” no urgency. Ten minutes later, I got a remake—still no “sorry” or “thank you.”

Here’s the bigger issue: we work hard for our money. Fast food isn’t cheap anymore. I shouldn’t have to fight for a properly cooked burger, wait 20–30 minutes, or be met with an attitude for asking for what I paid for. Mistakes happen; how you handle them is the difference between a loyal customer and a lost one. Tonight I felt like they were doing me a favor just for existing—while handing me a raw burger labeled “well-done.”

What I expect from management:

A real apology and acknowledgment this is a food safety failure.

Retraining on greetings, apologies, tone, and problem-solving.

Clear standards for cook temps and order accuracy—especially when “well-done” is requested.

Empower staff to fix issues with care and urgency, not defensiveness.

I’m not here to embarrass anyone. I’m asking for basic respect and safe food. This shouldn’t be normal.

(Photos attached.)

McDonald's - Tired of paying for bad service — especially after a 12-hour shift - Photo 1

McDonald's - Tired of paying for bad service — especially after a 12-hour shift - Photo 2

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