McDonald's
reviews and complaints

I took my 2 year old daughter to the Gateway McDonald's branch(near toys r us) for a happy meal. I ordered our food and wanted to sit down but the tables were still dirty. The cleaning lady was there but was moving at a pace that was slower than a snail. So I took the cleaning spray and sprayed our table but I could not wipe it because I had no clothe neither was there anything to wipe with. So I asked the cleaning lady to please wipe our table. She didn't even acknowledge my request so I asked my mum to ask her to do it. She just looked at us, rolled her eyes, flared her nostrils and continued to ignore us while picking up a chair at an even slower rate than she was before. I was extremely upset and disgusted with her behaviour so I told her she had a very bad attitude which she ignored as well and we walked away. We had to go buy coffee at Gloria Jeans and eat our food there. This is not the type of service and attitude and disrespect that you treat your customers with, especially don't expect that from the cleaning staff. Will never go back there again!

McDonalds believes it can charge white people extra for the stinky [censored] [censored] food. They can go [censored] them selves There as racist as Popeye's is I guess they wanna go back to the days of having separate water fountains. Who the [censored] would allow them to charge extra for whites cause of Jan 6th total bulls hit some dumb as POS try'n make an xtra buck of there POS store from there nasty [censored] food

This mcdonald's is about the sorriest restaurant I have ever seen. No friendly welcome, take your order. You place your order and they still don't get it right. I am a border line diabetic and do not drink anything with sugar it it. I always order unsweetened tea. Simple. You would think! I always get sweet tea. I've learned to taste it before I leave drive thru. Special orders are always messed up. I also check my order before I drive away, why, because they never get it right, their reaction is not thank you come again. Nothing is said! Do you not check on your stores any more? Do you not have surprise inspection qsc. If they put in wrong amount of money to give you back they can't even make change, manager can't either, they have to use a calculator what?

I drove thru the South side Petoskey McDonald's at 10:28 am and ordered the 2 for $5.00 breakfast sandwiches. The guy who took my order seemed confused and also rude. I also ordered a coke. He said it would be $9.00 for a $6.00 order. When I got up to the window he said he upgraded my order which I didn't ask for and that it wasn't his fault, but the computer's. I told him to forget the order and drove off. THE MENU ADVERTISED 2 for $5.00 on the breakfast sandwiches and I was within the ordering time for the breakfast. He was rude and didn't offer to get a manager or change my order, anything. I WILL NOT FREQUENT THIS LOCATION AGAIN!

I am a current customer at McDonald's on Rossville Boulevard and Chattanooga Tennessee. I come to this restaurant approximately four days a week. Every time that I have visited in the past three months the ice cream machine and frappe machine is never working. Is this because they aren't working or is it truly a machine issue? It is so frequent I believe they just don't want to fix the machines or even bother making them and just using it as a excuse.

Staff standing around talking [censored]... And I'm waiting [censored] off with this... I waited about 30 minutes and the same today... To the point of making comment... Please check the cameras... But fast food my [censored]! For whatever reason even your website doesn't want me to submit a complaint... So dear [censored]wits please accept this as a second complaint against your marketing department... How hard can this [censored] be!

Jesus. this alleged pandemic is sickening. McDonalds and Sheetz both is like zombieland. Im never goin back to this McDonalds. a half dozen employees and ONE says hi and engages in a bit of conversation I didnt spend much but damn a half bag of fries and with more salt than fries? Im too poor to waste my lil bit of Social security. on BS service from the alleged food service providers around me. I just filed a complaint on Sheetz yesterday. (that was way worse than this though)

On Wednesday May 12th, at approximately 2:10pm, I found myself at the McDonald's drive-thru to get my daughter a snack, after picking her up from school. When we arrived, I heard a muffled voice asking may I take your order. Without even thinking, I assumed it was my usual "friend" over the speaker so I cheerfully responded, "Hola Chica! Uno momento, por favor!" I immediately got a nasty response saying "Ah, Un! No! I'm not takin no orders in that language! We don't speak Spanish! Order in English!" So I'm thinking maybe I shouldn't have assumed it was her. Embarrassed, I said hold please. My oldest daughter called while the cashier began to take other orders. I told her what happend and she informed me that this McDonald's is known for being rude to it's customers. I had no idea. By the time my youngest daughter figured out what she wanted, I had 3 cars behind me and no one else was in the other lane. I was waiting patiently but the cashier never came back. I said "hello" twice and "excuse me" through the speaker once. After that last hello, she rudely responded with: "YOU GONE HAVE TO WAIT! I'M TAKIN' OTHA ORDAS!" I saw that I was the only car at a drive-thru speaker and was like OMG. I didn't even want to order after that because I didn't want them to do something to my daughter's food. I had to take her somewhere else to eat. I told my daughter to call them several times while we were leaving but someone kept hanging up on us after answering. I've never been treated so awful in my life. If you guys find yourself at the McDonald's at 2499 Murfreesboro Pike Nashville, TN 37217, please watch out for the ghetto black woman in drive-thru with black/blue braids, long fake nails, and thick, false eyelashes. She is a force to be reckoned with. Someone like her should not be allowed to work with the public at all. She has zero customer service skills. If McDonald's insist on employing individuals like this, then please keep them away from the public. There are plenty of other duties people like her can fulfill rather than allowing her and people like herself to make direct contact with the public. I just really wish my daughter didn't have to witness that madness. It was embarrassing to say the least. A few hours after the incident, I was informed that the same person that was rude to me was caught yelling at a hispanic fellow work colleague. It was so bad that the customer left without ordering. Just thought that this should be known.

Hi we went to the mcdonalds in vinton ia today around 1pm, i ordered the big mac meal which ur to get med size fries, ya right i got small ones i asked for a coke ended up with a diet coke yuck, my big mack was in 2 containers, how wastful of a contaier, my husband order a double cheese burger plus 2 extra chesse burgers and a diet coke he ended up with 3 lil cheese burgers, yet these workers want more money a hour, why they cant even get ur order right, let alone make sure said order is hot ours was piss warm if even that we didnt discover this until we were almost home, too late to turn back around, the workers in the" VINTON IOWA MCDONALDS ACT LIKE THEY DONT CARE" they need better training or new ppl

I am and millions of folks in US suffer from Kidney disease, most of us limit our daily intake of foods high in potassium. Please consider adding potassium content on all of your menu items.

I placed an order on May 07, 2021 # 344110-07/05/2021-60561 through the mobile app at 20:55.
I received a call @ 20:59 from the driver requesting me to send him the location. As I don't have WhatsApp anymore, I informed him that my address details are included in the order and mentioned that he can enter them in google maps, but he said that is not included, which is not correct.
Based on my request, the customer service called me (Lady called Reem) @ 21:08 requiring me to send the location again.
When I asked for a manager to call me to solve this matter, somebody called Ahmed AbdulHussain called me @ 21:21 and spoke with me in a very rude way and was shouting informing me to either send the location or will be cancelled and that my money would be reverted back to my card in 5-7 working days, as was already deducted. He confirmed as well that my address is included, but I must still send the location.
My order was supposed to be delivered @ 21:40, but until now (22:20) is not yet delivered .
based on the above, I need my order and official apologies. My mobile # is [protected].

Stopped at 3330 S 10th St. Lincoln Ne Store #3899 around 6:15 pm May 5th placed our order at the drive-thru. We were waiting in line for our food when we watched the car just ahead of us get their drinks and food only to watch them return the bag of food and then receive a different bag of food. when we got our drinks and food we opened the bag at the drive-thru to see that the hamburger was partially opened. I know that the sandwiches are always in the bottom of the bag and the open sandwich was on top in the bag. I asked for a new sandwich and the server took the sandwich back. Thinking about the situation I could not bring myself to eat the french fries as I did not know that someone touched them. Especially during this time of COVID. I asked to have the french fries to be replaced also, That is when the manager came to the window and said that the bag that we saw returned by the car ahead of us was not the same bag. I sure it was because of the opened hamburger and it being on the top of the bag. What upset me most of all was the Manager hollered at me, then said that she would make new ones. When I got the order back the fries were cold as well as the sandwiches. I know that all they did was rewrap the hamburger and put the food in another bag. I could not eat the food. Being in the service industry for many years the customer is always right. Manager so unprofessional.

I went to your store and order four (4) fish sandwiches and four (4) med fries on the 29th of Apr 2021 at US933 North in South Bend, In 46637 at 5:0pm. When I got home 2 minutes later across the highway all the fish sandwiches had "NO TATER SAUCE, CHEESE and the fish patty was hard like it was sitting there over the heat lamp for some time. The bun was dried out and the bun looks like they toasted it was burnt. It seems to me that the Manager and the crew does not care about what they are making they seem to say get it out fast and that is that. I recommand that the CEO and his/her staff visit the store without them knowing that you are coming down and sample the food. I was told that the food you order your food it would be made then "NOT BEFORE YOU ORDER IT.

Purchased a chicken biscuit this morning, hit some cartilage or a foreign object with my first bite. Threw out the entire breakfast.

Bells Rd/Commerce Rd off of 95. 4/23 21 stopped for Chicken nuggets. One ahead of me, 4 servers not waiting on anyone. 25 min to get served. Will no longer stop there !Place is dirty, one server used bathroom while my wife there, left without washing hands. Been McDonalds fan since the 60's.That place is a disgrace!

For the first time I ordered your new chicken sandwich. It was dry and not moist like your tv ad says. All it had on it was 2 pickles. My brother ordered his and asked for mayo, he got a pennies worth of mayo and was charged 35 cents for it. If you want a good chicken sandwich I suggest you go to almost all your competitors, burger king, kfc, wendys popeyes. All of them give the same chicken as mcdonalds but the make there sandwich come with condiments that yours needs. I understand that I can order a special sandwich with lettuce tomato and may but you charge more. All you need is mayo or some kind of sauce.