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McDonald's Complaints 2871

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12:03 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Undercooked eggs at McDonalds. I realize some people like "runny" or undercooked scrambled eggs, but from McDonalds? You ought not receive undercooked eggs from McDonalds for the same reason you do not receive a medium rare Big Mac. This unpleasant experience happened 02/08/15. I complained via McDonald's corporate site. I did receive a message on my...

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4:39 am EDT
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McDonald's no service

This issue of "no service" available has been going on for at least 5 years and it has NEVER BEEN DEALT WITH successfully. I have had this problem on at least 9 occasions, the most recent was on Friday 6 March 2015. I hardly every go to this Mc Donalds and have started using Burger King, because they are much more reliable. So after a period of 6 months I went on Friday and they tell me AGAIN, that they can't provide me with service on "ICE-CREAM". This is frequently unavailable at this store and its occurrence is repeated at least 15 times a year or more than once a month on average.
This means no ice-cream or shakes or anything containing ice-cream. I requested a chocolate shake and a cone. I lost my temper, I am sorry to say and demanded to know why this was the 5th time in 12months that they had done this? Note I did not attend for at least 6 months of this 12 month period, meaning it was certain to have occurred a great deal more often. In 2013 it was happening at least 10 times a year and in [protected] it was happening at least 6 times per/year.
It has never been resolved and they either can't/don't/won't get organized or change their supplier but there are always issues with this particular to the extent it is now a crisis. I asked them "if there was a siege on?" Why does this happen so much and what can you do about it please? I want a phone call and an explanation. You have lost me as a customer with a big family by not providing the service "you claim to provide" because you don't! I want to speak to someone, the manager at this branch is always making excuses but never changing this to ensure it doesn't continue. Thank you.

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Brian
ZA
Jan 19, 2009 4:35 am EST

HOAX Email >> RE: Get $250 worth of delicious burgers and fries on us

There is an email on the rounds from Mikeyqy@mygoldenpens.com (Appears an Hoax).
Message received: http://www.hydranetwork.com/expired/c-3950

Look forward to a rsponse to this email. Please confirm the validity of this offer.

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sandra felder
Columbia, US
Jan 02, 2009 11:27 am EST

Iwent to Mc Donald drive thru and order some to eat .They told me it was going to be a few min the sandwichs so they told me drive up and they it to me .As I wait they give me the food .When I got home and we ate a piece of the sandwichs they were not cook all the way.And the meat was cold.And my son got sick .

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ALICIA
Nov 21, 2008 10:43 am EST

I ASKED FOR 2 SAUSAGE MC GRIDDLES NOT SAUSAGE EGG AND CHEESE MC GRIDDLES I KNOW THEY ARE NOT AS MUCH AS I HAD BEEN CHARGED.

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fed up
Aug 28, 2008 5:17 pm EDT

I need advice and help I am single and don't cook so i used to visit Mc donalds a lot in this small town I was served with more than just my order I was approached by a lady in a very sexual way, she told me a few things shed like to do to me. I didn't know how to answer her I was in shock I couldn't believe a fast food worker would be so forward in such a sexual nature.

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seop
US
Sep 09, 2014 2:16 pm EDT

A lady was sweeping the floor with food gloves. then she looked to see if anyone was watching and went back to making sandwiches.

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Siltue
US
Dec 13, 2011 7:12 pm EST

Ordered through drive-thru, got home, daughter noticed a hair at bottom of fry bag, I checked only to see it wasnt only a hair, but it happened to be a pubic hair.I called immedietly, spoke with manager and complaint about it .what I should have done is gone in person and embarrass everyone in that facility.

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Lena S
West Jefferson, US
May 12, 2010 12:15 pm EDT
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May 11 2010 mid afternoon

ordered chicken sandwich meal, $5.44

diet soda was flat with melted ice (as if it had been sitting awhile from a wrong order 1/2 hour before me), old fries that had been in grease SEVERAL times. very poor quality of food, will not ever go there again.

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mickeykpc
Birmingham, GB
Apr 11, 2010 10:46 am EDT

I WENT FOR A MEAL YESTERDAY DATE 10/4/10 I WAITED IN LINE FOR WHAT SEEMED LIKE AN ETERNATY FINALLY WHEN SERVED THE STAFF MEMBER WAS RUDE AND KEPT ME WAITING, BY THE TIME I GOT MY ORDER IT WAS STONE COLD

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nanny27
ramondville, US
Aug 09, 2009 6:42 pm EDT
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they always seem to forget to add the add ons but always charge! another thing i usually stop on my way to work quickly and leave right after y order is complete and as im drivin i taste the soda and its always bad!

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melsexychick
Mississauga, CA
Mar 02, 2009 9:20 pm EST
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I ORDERED TWO APPLE PIES ALONG WITH OTHER ITEMS AND NEVER RECIEVED ME APPLE PIES. THE PERSON WHO WAS SERVING ME WAS RUDE AND DIDNT LISTEN TO WHAT I WANETED TO ORDER ALMOST SCREWING IT UP MULTIPLE TIMES.

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1:05 am EST

McDonald's rotten salad

Although this particular McDonald's has never once gotten my order completely right I was craving a salad and in our small town McDonald's is the only choice. I ordered a side salad and when I got home and took it out of the bag I could tell right away that it was rotten because I could see the slime and black gunk through the lid but it was when I removed the lid that the smell hit me. This salad had been bad for at least a week! How did none of the employees notice this? I won't take it back either because last time I had a similar problem I was treated as if I had done something wrong. I wish I could post a pic but it won't let me

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6:32 am EST
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McDonald's bad service

On sunday 1/2/2015 I was at work and had my lunch break. I went to Macdonald Whitford store as I work at Whitford I placed my order for a Grill chicken wrap meal large my number was 122 and I waited for 30 minutes and I didn't have my order I asked them where it was and they then told me they had given it to someone else the manager then came forward and told me it was being made now, after waiting for a long time I got my order had my lunch and on returning from lunch my boss of big w was waiting outside the front of the store and ripped hell out of me because I was 10 minutes late back I explained to her the reason why and she said she didn't care. This has happened way too many times at this store and their store is very much a health hygiene risk and they don't clean it up at all leaving the floors at the front counter wet dirty and dangerous to customers, the staff are rude and abusive and I have complained many times to management yet nothing gets done to change anything in my complaint. Something needs to be done asap including the health department to go out.

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christine vincent
Chicopee, US
Jan 07, 2012 11:07 pm EST
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the seat cushions in the rest are discussting they are all ripped with all the guts of the cushions sticking out it is inpossible to sit anywhere that does not have a rip in the seats they are really disccusting i worked in rest for 33 years and my cushions never looked that bad what is the problem in getting them fixed i am not sending a photo because as a company you should send a representitive out and see what the problem is

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lisa wingfield
Sep 21, 2008 5:15 pm EDT

They never ever give me straws when i get drinks. There is always some item missing from my order they are rude and totally unproffesional it is sad

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Venessa Simonsen
Nov 04, 2007 12:00 am EDT

Every time I use the drivethrough at the Blenheim I get the wrong order I just don't see why they can't get it right, I've been there 3 times this month and they have gotten my order wrong everytime. From now on I will go in and make sure I get what I ordered which I shouldn't have to do.

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leemoff
Worthing, GB
Mar 09, 2012 10:30 am EST

After waiting for ten minutes for my meal (because the staff seemed to have an aversion to moving any faster than a tortoise with a broken leg), my hash brown was missing and my breakfast wrap looked like it had been hit by a heavily laden double decker bus.

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Jan Carroll
Runaway Bay, AU
Apr 05, 2009 5:39 am EDT

I would like to know why a takeaway flat white coffee is $3.15 at Tweed Heads and $2.80 at Runaway Bay Qld.

Jan Carroll

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FWong
AU
Apr 13, 2009 8:16 am EDT

McDonald's restaurants are franchises. Because of this, prices may vary from store to store.

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adam broekmeulen
May 06, 2008 1:15 am EDT

i go to macdonalds on south street o'connor western australia early morning (2.30am) the food is meant to be cooked fresh but every time i go there there is always something wrong i even ask for the food to be fresh i will wait. i do complain but it still happen please do something its the only thing open at that time and us night shift workers need to eat.

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1:49 pm EST

McDonald's Tasteless food

Expensive Big Mac, bad for twenty years, now, worse than ever. Now $4.25 + a crack, the bun is a dried up piece of whatever, which ruins everything else about this once, many years ago, very good hamburger. Totally TOTALLY ruined. These days, I go to McDonalds twice a year (usually out of desperation) and am now convinced that it isn't worth the trip, let alone the scrambled, incomprehensible menu and now, crummy tasting fries (blah!) and horrible hamburgers put in a bun that tastes like dried out cardboard. My God, anything but cardboard buns would improve this junk. Utterly tasteless garbage, and now they want to empty out my wallet on top of it? You'd have to be an idiot to go there if you have any taste buds at all.

Could corporate just send one higher-up to Europe for a week or two, just so they can be introduced to bread beyond the pappy stuff they serve in an American junior high school lunchroom? It might save your business. I see now why McDonalds after breakfast is deserted all except a few hungry third worlders and hungry - for - anything of rampers on the interstate. Such utter garbage!.

Yuck. Junk. Tasteless junk!

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Update by JKWilliams
May 15, 2015 3:08 pm EDT

So what? The pricing is "5 star." For 5 star prices it better be darned good or I won't darken your doorstep!

Update by JKWilliams
Apr 03, 2015 2:28 pm EDT

UPDATE>>>>>UPDATE>>>>>UPDATE

Just as I predicted! (Read my original comment). McDonald's proposes to serve the breakfast menu ALL DAY! Didn't I tell ya? Those McMuffins are about the only thing they can sell anymore. I told you!

Empty restaurant after 10:30 AM. For once they've proposed something at least half right!

Now, fellas, throw away those pappy tasteless buns. Or at least, one way or another, get back in the archives and bring back that good burger you sold for 15 cents 50 years ago. By the way...Use 80 septegenarians as taste testers before you launch.

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villamedici
TH
Jun 28, 2016 5:43 am EDT

Hamburger always cold not made like they should.
People in the kitchen no clue.

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Reviewer31277
Feb 19, 2016 4:51 pm EST

I bought grilled chicken wrap and was fed pork and I do not eat pork or beef.

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Reviewer98689
Feb 11, 2016 10:07 pm EST

Ordered ranch wrap grilled chicken and was given bacon in the wrap, we do not eat pork or beef for religion reasons, the guy refunded the money, but we feel we very upset.

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Pooja pand
IN
Jul 10, 2015 7:14 am EDT

My husband got serious episodes of vomiting and loose motion after comsuming burger and French fries from mc donalds last night he ws also complaining fr severe stomach ache...bad service with big name ...a real shame

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Sagar Kelawala
surat, IN
Sep 26, 2014 8:38 am EDT

Respected sir,
I 'm a MBA student from Sikkim Manipal Univercity, I am doing MBa in a specialise course marketing management. I need your approval for a project on your franchise. so kindly give me permission .

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Reviewer86653
Nov 04, 2015 6:07 am EST

McDonalds in Legarda Manila serves us fries with a very rancid taste, which means that the fries they serve is already old

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unkienick
US
Oct 07, 2015 2:18 pm EDT

my wife and i went to the macdonalds store #11242 on dale marry hwy. the big macs were the worst i have ever gotten. the burgers were so small you couldn't tell they were there and took a taste by themselves and they tasted like a stemmed piece of plain leather. then there was so much lettuce pilled on that it was like eating a salad with buns for croutons. the fries were half cooked some of my wifes at the bottom were still frozen.

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emma gravolin
Aug 03, 2008 11:51 pm EDT

myself and a friend sat down at maconalds to eat brunch. i start eating my big mac when i notice i start to chock . i then put my fingers into my mouth and relise i had a rubber band half way down the back of myt thought, caught aeound my teeth. i complain and are then refused and told all i get have is another meal. i ring complaint lines and write several letters about this incodence.
macdonlds finnally writes back conveying how sorry they are and how they will replace this horrifing accureance with a ''free 15 dollar food voucher''... they convey how but not why the rubber band was placsd in my burger. they still have not compinsated me for what i have experienced and will exerpience for the rest of my life...

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Souzan Mossanenamini
Woodbridge, CA
Jun 02, 2015 11:00 am EDT
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i was in bad pain and diarrhea after eating that burger, and i couldn't go to work.

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frenchlady26
Middletown, US
Nov 09, 2012 2:26 pm EST

i went to work today and i was only scheduled two hours for the wholle week. i love my job and the customers all love me but they want me to quit because i am too old. i am 77 but am perfectly capable of doing a good job. this has hurt me very much and i feel they have done me wrong.

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11:14 pm EST
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McDonald's immodest service crew (boastful, bigheaded, arrogant, conceited)

December 20, 2014

At around 11:05am me & my family drove at the drive-thru of mcdonald's quezon ave. branch at quezon blvd. cor. west 4th st. quezon city to avail the mcdo lucky drive promo: "starting 11am today, dec 20, cars of all colors get a free bacon cheeseburger at mcdonald’s drive-thru. serving the first 100 cars per drive-thru store. valid in metro manila only."

The service crew at the drive-thru informed us that the said promo is not yet available because the time at their pos is not yet 11am. I advised her that it's already past 11am and I asked her to call the attention of her manager. she politely advised us that she will inform her manager and we should proceed at the next window of the drive-thru. however, when we are at the next window the service crew named "jayson montoya" advised us to "to make a drive around again in order to get the coupon for the said promo". at that time there are already a lot of cars lined up for the said promo. I told "jaymon montoya" that it's already 1110am and there are already a lot of cars lined up and causing traffic already and you still want me to adhere to your directive? he answered because it's not yet 11am in their pos, at that time it's already between 1110-1115am.

I told him to call his manager oin duty and I asked their manager what are the mechanics of the said promo and what was the time they should start awarding their drive-thru customers of the lucky drive promo? and the manager apologized for the actuations of "jayson montoya" and decided to give us the said promo.

I am disappointed of the quality service they give! I thought mcdonalds believe that they should put the customer first.. this was not the first time I treated sarcastically by their service crew. please please try to improved your service..

Now I am asking myself as to where the gap is? was it from the service crew or was it from the restaurant manager because they were late in implementing the said promo. I hope "jayson montoya" the said service crew who acted "immodest" (boastful, bigheaded, arrogant, conceited) will be reprimanded.in the first place did should not happened if their restaurant manager is adhered to the scheduled time of mechanics of the said mcdonald's lucky drive promo.

What is ironic with this incident is on a daily basis I kept on texting and informing my friends of the said promo via sms and viber as to what lucky car color can avail their lucky drive promo which started last dec15 (white), dec16 (blue), dec17 gray/silver, dec18 black, dec19 red, dec20 car of all colors. please refer to the mcdo facebook page of the teasers of the said lucky drive promo.

All I can say is kudos to whoever is responsible in creating a great promo for your loyal customers. however, there was no excellence in execution! all your operations manager should ensure that the mechanics of your promos are being adhered for each branches.

I hope I will here from the customer care complaints dept of mcdonald's philippines as to what disciplinary action they will render to their immodest service crew "jayson montoya" the soonest.

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4:29 am EST
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McDonald's wrong order

This happened a few hours ago, 18 of December 2014. My sister and I made an order online. I ordered for a DOUBLE Spicy Chicken McDeluxe, and my sister ordered a normal Spicy Chicken McDeluxe. Everything went fine, I got my money out from the jar (I paid the meals for my sister and I) and the order came at the right time. Once the delivery boy ( boy who should check our meals before going off) came, I gave him the money and he thank me, then he walked away. Holding the meals on my hand, I gave the burger to my sister. Once I opened the Spicy Chicken Mcdeluxe labeled "DOUBLE" box, I found only one chicken patty in that burger. I got into a rage, and started banging the table and all. My sister calmed me down by saying that she's going to pay the next time we ordered. I'm still upset about that, but I will never forget this. Yeah I should be grateful for what I have but seriously, I paid good money for that!

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Update by Complainant21029
Dec 18, 2014 10:41 pm EST

yeah seriously

Update by Complainant21029
Dec 18, 2014 10:40 pm EST

you white people are so funny

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yeah i created this when i was young, please delete it

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kleigh2275
Huntington, US
Dec 18, 2014 3:42 pm EST

lady mistakes happen. if you had contacted the location, they would have corrected it for you. perhaps you should try a crappy job like that to understand how hard it actually is to deal with demanding and grouchy people like you for very little money. i assume that you neglected to tip the delivery person judging by the attitude, that will give very little incentive for the delivery man to check the order or try to get it to you quickly next time. we do remember, there may even be an additional surprise in your sandwich

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7:57 pm EST
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McDonald's rudeness of security guard

I went to McDonalds in York on November 15th, 2014. My friend and I chose to stay at McDonalds to wait for another friend and we decided to order some drinks. We were sitting there since 8 pm until 10 pm and that McDonalds in York city center open 24/7 that's why we chose to go there . However, while we were waiting the security guard came to our table and asked whether we are going to order any food and we said yes we will order it later because we don't know what we want to order yet and he asked us to order it now. So I said ok I will order it now then I decided to order some drink first because I don't really feel hungry. After a while my friend also ordered some food as well. Around 10 pm that security came to us again and asked us to leave the place because we stayed there for too long, so me and my friend asked him if it's okay if we order more food then he said no and said "I'm asking you to leave now". It might be my misunderstanding I didn't know that there is limited of ime that you can stay at McDonalds. However we were just sitting there and didn't make any noice so why he had to be that rude and actually the place wasn't busy at all during that period then I didn't see it's a problem to stay there. If it was busy then I would be happy to give my place to other customers. I'm writing to complaint about this security guard because I think it's not right to ask people to leave the place just because they stay there for too long.

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cattycatty76
Myrtleford, AU
Sep 24, 2010 3:11 am EDT

Employee Did not Listen to order details We only got half the order

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NoThankQ [user banned]
Palm Beach Gardens, US
Nov 15, 2014 9:15 pm EST

"I didn't know there was a limited amount of time you could stay..." There is. Hanging around at a place of business and not conducting business is called loitering, and yes, it is against the law.

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4:53 pm EST
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McDonald's rat feces in fish sandwich box

We love McDonalds food I and my family, three (3) weeks ago I went to Anadarko
McDonalds drive thru and ordered fish sandwich, my wife was with me.
upon opening fish sandwich, I reach in to remove my sandwich
and look in sandwich container and there was three big rat
feces at the bottom. My wife told me to take it back. but I refrained from it
Now I am ruined in not being able to eat another fish sandwich ever. I feel like I should be compensated for this. Should I go public? I can take a lie detector test if needed,

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AmberRose10
Winslow, US
Nov 09, 2014 5:35 pm EST
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Take it to court you can sue for damages emotional distress

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12:34 pm EDT
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McDonald's delivery

i only ordered is float, fries and chicken burger but almost 2 hours have been delivered, only few blocks away from their branch and they can only give is a gift certificate, we want the foods is make them free because of that bad service..the manager name ia chito..mcdonalds dapitan branch philippines

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4:16 pm EDT
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McDonald's food

Bought some french fries, and was sharing with my husband and he has very sensitive taste buds, he took one french fry and said "yuck, fird with the chicken" he hates chicken!
I bet you deep fry everything in the same oil! French fires, your fish, chicken nuggets, It might cost you a little more But it should be done in separate binds. AND the food would taste a whole lot better instead of a combination of potatoes, fish, chicken.

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Lakunta Ashford
Braxton, US
Nov 19, 2012 8:12 pm EST

I spend almost $30 at Mcdonald a week ago and the food was a mess. I have waited and waited and no one has called me back about my complaint. I guess i will start back going right pass this one and go somewhere else. Now when i had a problem with my food at another one that the owner was near not national. then my complaint was answered in a timly manner

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Ginta
Tonawanda, US
Mar 13, 2010 7:28 pm EST

I went to mcdonalds yesterday and wanted 3 happy meals and a choclate milk shake for my 3 sick grandchaildren and they gave me all wrong stuff the children where so upset I think you better check things a little better from now on thanky you very much. Sandy Ginta 133 Idlewood Dr. Tonawanda NY [protected]

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Thalasi
MY
Sep 27, 2012 2:40 am EDT

Delivery of food was not received for 3 hours and need to call few times to reconfirm the delivery status.

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Awesomeness12345
Woodbridge, US
Jan 14, 2011 3:12 pm EST
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I m a vegetarian. I ordered a veggie-burger with cheese and without mayo. Well i got my order and got a burger without cheese and with beef and mayo. Good thing that i got free fries but still didn't get the burger i wanted.

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Loki.Tang
CN
Dec 04, 2009 8:13 pm EST

The waiter fetch me wrong things for times, I'm can never believe the simple thing "fetch the right things" is hard to act, but the waiter give me the image that it's a very hard work.

The McDonald in Beijing China, Haidian district, Qinghe xiaoying restaurant.

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Awesomeness12345
Woodbridge, US
Jan 20, 2011 2:03 pm EST
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I told them 3 times but they didnt make the right burger.

EffinSmiles
EffinSmiles
Phil Campbell, US
Mar 13, 2010 9:43 pm EST

Yeah... what happened to chicken soup? Agree that mixups are bad, but the sick kids comment wasn't helping your case.

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realisticfeedback78
Fayetteville, US
Mar 13, 2010 8:05 pm EST

why the ### are you getting sick kids milkshakes. I guess the medcine isnt working i guess a thick fatting milkshake is the cure I would continue on but im i go to go to mcdonals to get a big mac...

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2:25 pm EDT
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McDonald's pathetic food quality

Dear

This is zunnurain from 317 M phase I DHA Lahore we oreded a share box under the name of shehrayar around 10 pm sep 7th

Sorry to inform you the quality of food was pathetic the fries were stale specially the bun of mc chicken was totally dry the drinks were flat and the sandwiches were super cold
Do you actually fallow any international students is there any one to check ur quality or the deals come like this very much disappointed from ur food quality you should feel a shame on looting people in such civilised way hats off to ur pathatic service
As I am a regular traveler and very well aware of food standerds of mcdonald world wide I will make sure to report ur quality complaints internationally

Regards
Z H Goreja

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McDonald's dibuang kerja tanpa sebab munasabah11

Saya disini ingin memaklumkan yang saya telah dibuang kerja tanpa sebab munasabah. Pada hari saya.dibuang kerja, saya hanya terlupa dan tertinggal topi di rumah saya. Manager saya memarahi saya dan seolah-olah mahu menggugut saya. Dia juga seorang majikan yang tidak bertanggungjawab langsung. Apa hak saya sebagai pekerja? Walaupun saya bekerja di bawah majikan, sekurang kurangnya saya mahu hak saya sebagai pekerja. Bukannya dilayan seperti ini. Saya berharap pihak tuan mengambil berat akan hal ini kerana kami juga pekerja. Bukannya boleh dihina seperti ini. Terima kasih.

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Kuaci
MY
Dec 31, 2014 3:06 am EST
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Resign je, cari Manager lain yang lebih beperihatin,

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2:46 pm EDT
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McDonald's poor food delivered

My husband and I have often used the A&W coupon offers so when McDonalds issued one, we soon decided to try it. We ordered the 2/1 Mac special. When it arrived, it was the skimpiest hamburger we ever recall seeing in our over 50 years of eating hamburgers! Was the hamburger cut in half to say it was 2 hamburgers? But it wasn't only how thin the hamburgers were, they were small in diameter. Give me Wendy's square hamburgers anytime!
I have a copy of the receipt if anyone in McDonald's reads this and wants to make some adjustment.

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McDonald's appreciation

Hi,
i am simran patil i resently celebrated my daughter SIMONE birthday party at mcdonalds j.m road pune. i did not expected that people in mc donalds are very good babysitters, there were around 30 kids and it was getting very difficult for me to handle them, i thought this birthday would be the worst one as it was getting very difficult to handle so many kids at a time. but hats off to the people working over there they conducted the birthday party in a very good way, all the kids enjoyed a lot, they really liked the games as well as the return gifts and service was like excellent. i really would like to appreciate Rahul Kamble, Satyam and Rahul A.. you guys did a very fantastic job, i am so happy that i will celebrate every birthday of my daughter at there only.
with regards
simran patil

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pawarn79
IN
Oct 23, 2014 6:42 pm EDT

Hi,
I really would like to appreciate the efforts of the people of mcdonalds, I never experienced such kind of service, once I visited JM road mcd with my grandfather I joined the line to place the order, as my grandfather is very old so he was waiting outside the line, I got my order on time, since the seating arrangement was upstairs, so it was getting difficult for my father to go there. one of the manager Mr. SATYAM came to me and and arranged a seating arrangement downstairs only. I was very happy with the kind of hospitality, me and my grandfather got that day.
I am loving it.
Regards
Nandkumar Pawar

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8:58 am EDT
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McDonald's payment deducted for online ordering despite order not being processed

I had placed an online order with mcdonalds india on 2nd Sept, 2014 at around 6:45 pm IST which accounted a total of Rs. 486. Since I chose to pay online using my HDFC bank debit card, this amount was deducted from my account but the order was not processed; reason being the mcdonalds india site crashing down all of a sudden, the server seemed to have some issues. I called the mcd customer care number enquiring about the status of the order and to know if the order was processed or not since the amount had been deducted from my account, they guaranteed a 7 working day refund back within my account.

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McDonald's camp lain of service

I've never complained or emailed a complaint but enough's enough!
I stand on my feet all day and am to tired too cook dinner this night. We order thru the drive thru and right off the bat she screws up and had to correct her then we get to the first window and she forgets an order, we get to the second window and forgets ANOTHER order, half way home I'm looking thru the bag and I see they forget another fkn order so back we go to get that order and then as I'm taking out the food the fries were a quarter full, BOTH FRIES! So off we go again back to that place for them to fix the fkn order, as you can tell I'm still fuming! They didn't compensate for having to turn around twice and screwing my order up 5 times!

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1v1meclubpengiun
SY
Oct 23, 2016 6:41 pm EDT

Scrub lord of the century

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McDonald's compliment

Hi
i am very regular customer at mcdonalds jm road i really like the service over there, the kind of people working over there like managers and other people are very good they greet me so well and give my order on time even sometimes they serve me on my table. Last week i went there with my husband and my 3 yrs old daughter, she was crying very much it was getting very difficult for me to handle her . suddenly one manager came running done towards me having a balloon in his hands, he was trying to change the mood of my daughter who was crying very much, he gave her a balloon but still she was not happy with that, then he gave her an ice cream after too many efforts finally my daughters mood was changed she was really enjoying the efforts made by that person and after seeing his efforts i am really appraised by the service of that young guy. he was manager over there but he was looking like a young college guy. if u really have such kind of manager in your store not even me each and every customer will love to come to ur restaurant well done JM ROAD MCdonalds and well done SATYAM i hope this was his name.

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Update by vibha pandey
Aug 01, 2014 7:17 pm EDT

Hi
i am very regular customer at mcdonalds jm road i really like the service over there, the kind of people working over there like managers and other people are very good they greet me so well and give my order on time even sometimes they serve me on my table. Last week i went there with my husband and my 3 yrs old daughter, she was crying very much it was getting very difficult for me to handle her . suddenly one manager came running done towards me having a balloon in his hands, he was trying to change the mood of my daughter who was crying very much, he gave her a balloon but still she was not happy with that, then he gave her an ice cream after too many efforts finally my daughters mood was changed she was really enjoying the efforts made by that person and after seeing his efforts i am really appraised by the service of that young guy. he was manager over there but he was looking like a young college guy. if u really have such kind of manager in your store not even me each and every customer will love to come to ur restaurant well done JM ROAD MCdonalds and well done SATYAM i hope this was his name.

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harshalpawar
IN
Oct 15, 2014 6:48 pm EDT

Hi, I visited mcdonalds store at pune jm road on 10 oct 2014. I placed my order and I received my order within one minute I was very happy with the service, this was the first time I visited this outlet and I really felt very good. After having my food when I left, I forgot to take my hand bag and I had a flight to catch from pune airport. When I reached the airport I realised that I don't have my bag which had my passport my tab and even my tickets. I felt very depressed at that moment, I thought that I forgot it in the hotel, I called the hotel but it was not there, it was a very bad situation for me. I was about to cancel my flight, suddenly I got a call from my wife, she told me that a manager from mcdonalds called her and asked her to collect the bag from there. Then I realised that I left my bag there. I rushed to that mcdonalds my flight was at 11pm somehow I reached that store, I found my bag in the safe hands of Mr. Satyam Divedi. He called my wife through my tab which was inside my bag, I checked my bag everything was there I really appreciate the honesty of Mr. Satyam thank you so much for your very kind effort otherwise I would have missed my flight. I am really happy to se such kind of people working in MCDONALDS.
HARSHAL PAWAR

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McDonald's delivery items

I'm writing this to complaint on the delivery items which are not met properly. Firstly, I had to wait for nearly 40 minutes for the delivered items. Secondly, I ordered for double grand chicken burger but instead, I received a grand chicken burger which cost me the money that I had paid but getting the value that I didn't deserve. The order information is 93-12/06/[protected]. Please seriously considered this as it's could affect the company reputation as well as customer satisfaction. Thank you.

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McDonald's terrible service

Terrible service!
I ordered chicken nuggets, the sauce container was already opened (I flipped it over while it was on the tray to check the flavor) and got my hands dirty. I asked for a replacement sauce (who wants to eat from an open container?) and also extra napkins as my fingers were dirty from the sauce. The cashier (register #3 on 04/06/2014 at 14:17:38) threw a replacement sauce on the table and told me to "just wait" when I requested napkins, even though they were right beside the till and I was currently the customer she was serving. She also did not understand my request for "no ice" for the drink, nor could she name the drink options clearly (I had to ask her to repeat it twice, until a young man leaned over and pressed "no ice" on the till as well as listing the drinks for me)..
She took the next customer, my order was filled by the other staff, yet I was still without napkins. It took a few more tries and finally me holding up my dirty sauce napkin for her to glare at me and throw a wad of napkins onto my tray.
By her attitude you'd guess the cost for the napkins came out of her own pocket!
After I sat down I also realized she had not given me a straw for my soft drink. Incompetence as well as rudeness.

Terrible and poor service. Does McDonalds not care about its reputation? There's no point up-selling its McCafe as a hot trendy spot or trying to improve our image of it into a nicer restaurant chain if it can't do something as basic as hire the proper staff. I have many options for food and beverage, I will not return to a place with such poor service. Please take care to train your customer service staff properly or you will lose a lot of business.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Customer Service 800 244 6227 was posted on Aug 13, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2917 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    33%
    Confidence score
    United States
    +1 (888) 424-4622
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    13%
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    United Kingdom
    +61 298 757 100
    +61 298 757 100
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    4%
    Confidence score
    Australia
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    France
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    94%
    Confidence score
    Germany
    +353 15 138 181
    +353 15 138 181
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    14%
    Confidence score
    Switzerland
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    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
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    +1 (312) 291-9224
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    United States
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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