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service
Every Saturday morning my partner and I walk to McDonald's for breakfast. We order a coffee and toasted sandwich every week. However the crew at Picton is always so focused on drive through that they don't even start making our breakfast until about 10mins after we order. They need to make sure they have a staff member at the mcafe to see if there are...
Read full review of McDonald'sproduct and service not happy
Place a 80 dollar order and the food is cold and there give you the wrong food when you ask for fresh and get told no will be going to aca not happy at all will not be going to use mcdonald's again if nothing happens to this store and the customer service and the food it should be closed down and when you get told by the manager go right a head it make me wonder about this store
Read full review of McDonald's and 1 commentfood
Came thru drive thru and ordered 2 number 2s one was supposed to have no onions and both was add bacon and neither had bacon on them. We ordered no salt fries and they had salt. Both was suppose to have caramel frappes and they both was mocha. We was not giving a receipt and did not receive friendly service. We would like to have our meals replaced
I have tried to call but no answer several times. I filed this complaint online.
late service
After my colleague asked me for changing my plan to get a breakfast at a bakery, I ordered the breakfast menu for 5 Euro. Following that process I had to wait for 22 minutes I got my order. As I mentioned the long waiting to the staff they just told me to do complains not at the personell... So if McDonalds is going to change the maybe bad meaning of "fast...
unavailable items on menu
I have been going to this McDonald's for over 3 years and have made several complaints about their inability to provide items on their menu's due to equipment failure, out of stock, laziness on the part of the staff to prep the food. Once, again today I was in the drive thru line. I ordered from the menu 1) medium orange juice, 1) Sausage and gravy...
Read full review of McDonald'sfrappuccino
On 11/27/2019, I ordered a large mocha frappacino and paid for a large one, yet I got a medium. I didn't have time to go back through drive thru so I kept the receipt and the cup (with ticket attached). On 11/29, I brought it to the attention of the manager. I told her I should get a large frappe and only be charged for a medium. They took the receipt and...
Read full review of McDonald'shaving to pay for sauces
McDonald's charges you for their sauces, Chick Fil A doesn't. McDonalds employees are rude, Chick Fil A employees are always friendly. McDonald's is always dirty and service is slow. Chick Fil A is always clean and they are very fast. If they get behind they always give you a coupon. McDonald's never even apologizes for the wait. As Someone who spent time at McDonalds growing up, I would definitely choose Chick Fil A now.
Bunch of peter puffers.
management
Im an American citizen who lives in Egypt . Im so disappointed to see the franchise in Shaikh Zayed, Egypt going down the drain . The delivery people just go inside to prepare the food themselves . The dilevery boy was touching the food with bare hands and putting the extra fries with his hands .. Not knowing anything about the hygiene and proper management. I informed the manager and he apologized . It just seems like they are used to this system and this is how the bravo is running ! Please take action regarding this issue as I know lots of people got food poisoning becouse of this chaos !
online order paid but not delivered
I ordered and paid for a delivery. My address was included for deliver. An hour later they phoned me to state that they can't deliver, as it is out of range and I must come to their store to get a refund. This was after confirming it is too far for them to deliver.
I have ordered from this shop previously this year and it was delivered.
Order 35-28/11/[protected]
Date: 28/11/2019
This is very disappointing and poor service.
I expect an apology and a refund into my bank account
Regards
Corrie Vorster
[protected]
unauthorized transactions
There has been 5 unauthorized transactions from my McDonald's account which has my payment information; 2 on Sunday, November 10, 2019 and 3 on Wednesday, November 13, 2019. The credit card is in use in Montreal, QC. How did someone place an order like that in McDonalds and not just once, five times. Looks like they had a party for free.
my breakfast
I pulled into this McDonalds on the left side terminal . I was the only one there. Waited a bit then a car pulls into the other terminal and gets immefiate service while I again wait. I pulled in a little while ago this morning. I asked for sausage egg mcmuffin and a madium mocha coffee. They gave me a special of 2 for 4.50. I didn't know until I went to...
Read full review of McDonald'shappy meal toy
I've never dissapointed my granddaughter until now. I mistakenly told her I would get her one of each hello Kitty mc Donald's happy meal since she is her favorite Chari ctor. But it was impossible no matter what Mc Donald's I went to they never had all of the different hello kitty. I'm very upset about this. How and where i can possibly get these hello kitty toys.
strawberry cheese cake
I bought a strawberry cheese cake but it tasted stale.. It was not fresh enough. The cheese was (white part) u could not taste the freshness of the cake. I bought it today @mcdonalds next ti lister building jeppe street joburg.07/11/19.. Was not really please such a waste of time and money. The ques were long the service was ok. Bt l dont think I will ever in my life buy cakes from mcdonalds.. Think its best you stick to burgers...
customer service
We had went in on saturday morning nov. 2nd to the driveup we got 4 sandwiches, one of the employees came to the window and said we are short on sausage could I getr you move forward, my husband said there is noone behind us I am going to sit right here,. I guess it was the shift manager came to the window and said you need to pull forward! My husband said...
Read full review of McDonald'spayment issues
I had visited paris orly airport mcdonald's outlet on 24th october 2019 and had placed order for which value was 27.80 euro so I used my forex card for payment but the staff told me card is not working so I had to pay in cash... Later I got message from my bank that that amount was already deducted from my card so for the same order we paid thrice... I would like to have refund in my card as payment was done in cash also
drive thru people cheating on order
Several times I would come home after going through drive thru of one of 2 Sarajevo's McDonalds, and find that my order is just partial, with something missing (fries, sandwich, salad, etc). Last night it happened again, I didn't get my chicken salad (that I paid for), and couldn't call anyone to complain (no phone numbers listed on the website). I will never visit any McDonalds in Sarajevo again, which sucks because I'm quite used to their food, after living in the US for many years.
unauthorised credit card payments
I have been noticing over the last three months £45 has been taken from my account. I have not yet looked at further bank statements but I am sure there will have been more taken out. I do not know which company has been doing this but I would like to know how to figure out who has been doing this as I would like my money back! I don't know as to why this has happened but I would like an answer now!
fish sandwich and french fries
I asked for no cheese on the fish sandwich and got it but the bun was tough to bite into. It was hard and old. The French Fries I got were no salt and I got that but they tasted like old grease and they were dark brown. For 7.75 I was very disappointed not only that it looked and tasted like that but someone at the restaurant had to have felt the bun and...
Read full review of McDonald'segg mcmuffin breakfast
The so called Canadian bacon is so tough it cannot be eaten. You finally managed to destroy you best product. Not the restaurant's fault. Restaurant #11155 in South Brunswick NJ 08902 Survey code [protected]-00066-0 Nobel.[protected]@gmail.com No wonder you are losing money your quality has gone so down so much it is ridiculous. You remind me of Boeing bad quality control.
Read full review of McDonald'smonopoly game
Hello, Twice now in the morning drive through, I have not received the Monopoly game cards on my Egg McMuffin meal. Just because I order my Egg McMuffin without cheese, doesn't mean I don't get one. Not sure why this is, but I would like the game cards that come with the meal. I know this is petty, but it is the principal as you advertise that it comes with it. [protected]@hotmail.ca Jen Kopp
About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
McDonald's Customer Reviews Overview
One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.
Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.
Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.
In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
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McDonald's contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 1 1 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click up if you have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone numberUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click up if you have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you have successfully 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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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