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Gateway Customer Service

Gateway, Inc.

7565 Irvine Center Drive
Irvine
California
United States - 92618

Customer Support Phone Numbers

1800 127 5489(Indonesia) 1 0
1800 881 918(Malaysia) 1 0
1800 895 6299(Singapore) 1 0
1800 1533(Vietnam) 1 0
1866 350 2237(Mexico) 1 0
+1 800 676 6100(United States) 1 0
+1 800 297 5980(Canada) 1 0
+61 130 036 5100(Australia) 1 0
+64 800 223 769(New Zealand) 1 0
+86 400 700 9888(China) 1 0
+91 113 940 8700(India) 1 0
+81 570 001 102(Japan) 1 0
+63 23 212 241(Philippines) 1 0
+886 226 960 099(Taiwan) 1 0
+66 26 854 311(Thailand) 1 0
+54 114 103 4103(Argentina) 1 0
Canada
5540 McAdam Road, Mississauga, Ontario, L4Z 1P1

Australia
8 Baywater Drive, Wentworth Point NSW 2127, Australia

New Zealand
Suite 2, Ground Floor, Building A, Millenium Phase II, 600 Great South Road, BEllerslie, Auckland 1051, New Zealand

China
3/F, Metropolitan Headquarters Building, № 168 Tibet Middle Road, Huangpu District, Shanghai, 200001

Hong Kong
Unit 2301-02, Level 23, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kowloon, HK

India
3rd Floor, Devika Tower 6, Nehru Place, New Delhi -110 019
 
Indonesia
Wisma 46, Kota BNI Suite 1508, Jend. Sudirman Kav. 01, Jakarta 10220

Malaysia
Level 24, Menara AMBank, № 8, Jalan Yap Kwan Seng, 50450 Kuala Lumpur

Philippines
Unit 3401, 34th floor, PBCom Tower, Ayala Avenue corner Rufino St., Makati City

Singapore
29, International Business Park, № 01-01, Acer Building, Tower A, Singapore 609923

Taiwan
8th Floor, № 88, Section 1, Xintai 5th Road, Xizhi City, Taipei County.

Thailand
191/62-63 16th Floor CTI Tower, Rachadapised Road, KlongToey, Bangkok 10110, Thailand

Vietnam
Suite 803, 8th Fl, Petro Vietnam Tower, 1 Le Duan, Dist 1, HCMC, Vietnam

Mexico
Avenida Ejercito Nacional 579, 1st Floor, Colonia Granada, Delegation Miguel Hidalgo, CP 11520, Mexico City
Plus

Gateway Complaints & Reviews

Gateway Prestige Cinema / Lack of service

Re
Mar 08, 2017

On Saturday, 2017/03/05, my nieces and daughter booked early and went for the 22:00 movie, Logan. Before going in, the 3 of them ordered popcorn, drinks, sweets and chocolate, paid, and went in the cinema. They were not served their purchases, even until the movie was over. They went to...

Gateway / Unauthorized charged on credit card

Jo
Jul 22, 2015

GatewayI ordered some wrinkle cream in May. When the shipment came in the mail I returned it straight away at post office never has the product left the post office. Thought nothing of it then on my credit card within. Month had 623 dollars worth of charges for diet pills and creams and even...

Gateway cr Cust 1014104 / wrongfully charging my visa

Ci
May 29, 2015

These people have been sending me bottles of something I ordered a free sample of. I have sent them back every month (as that is what I was told to do when I ordered the sample, returning them would stop the automatic order). They are spouse to stop sending them and NOT charge my credit...

Gateway NV77H Laptop / Laptop should be repalced

Ki
Apr 23, 2014

I purchased the Gateway NV77h in February of 2012. That laptop went back for repairs 4 times in 2012 and has never really worked efficiently. I run a very tight ship on my devices in that they are fully covered as far as protection and security are concerned. So I know its not any virus or...

Gateway NV55S02u / Hard Drive Crash

Un

I bought a Gateway NV55S02u on or around December 28th, 2011. It is now less than 2 months (Feb. 24, 2012) later and the hard drive crashed! I am a full-time volunteer for AmeriCorps and use my laptop everyday for work. I work for a non-profit and literally do not have an income. Granted...

Gateway/ E Machine / emachine is a Bad Computer

At

I purchased an E Series Desktop machine from Wal-Mart on January 7, 2010. This computer was purchased solely for the use of my two young daughters (3 & 4 years old at the time). They used it on average of 5 to 8 hours per week to play games on websites such as PBS kids and Nick Jr. In...

gateway of edmond / horrible apartment complex

Be

This is the worst place i ever lived. The people there are ghetto as ghetto can get. The grounds are full of broken glass and used needles and the people that work there are rude and do not know how to do there job. God forbid something breakes down in your apartment IF they get around to...

Gateway Laptop / IYogi

Iy

Don't ever try to Google Gateway support. I bought a used laptop on EBAY, and I was very pleased with it, until I tried to burn a DL DVD. After numerous tries with different software, downloading firmware updates, et al, the number I Googled for Gateway support got me connected with...

GATEWAY COMPUTER CO. / DIDN'T RECEIVE MY $100.00 REFUND CHECK BACK

Re

HELLO, FOLKS! IT'S ME! NOW, I, HAVEN'T RECEIVED MY $100.00 REBATE CHECK BACK, IN A LONG, LONG TIME. YOUNG AMERICA CORPORATION, TOOK TOO MUCH LONGER TO PROCESS MY PAYCHECKS. I WISH THAT, THEY SHOULD GIVE ME LESS TIME TO PROCESS MY $100.00 REBATE CHECK. THE YOUNG AMERICA...

Gateway Computer Company / didn't receive my $100.00 rebate check back

Re

HELLO, FOLKS! I'M HAVING SOME TERRIBLE TIME MAKING THEM TAKE TOO MUCH TIME TO PROCESS MY REFUND CHECKS, AND, THE EMPLOYEES ARE TAKING TOO MUCH TIME TO PROCESS MY PAYCHECKS/REFUNDS/REBATES OF ANY KIND. I WISH YOU COULD HELP ME. THAT WAY, MY REBATES/REFUNDS/PAYCHECKS TAKES A LOT LESS...

Gateway MX6956 / Garbage

Ho

I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie, ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work...

Gateway / Monitor Lp2207 / Stay far away from Gateway

Ms

I have the Gateway monitor Modal# lp2207. I was gifted it by a friend who tells me it was purchased in December of 2009 from Walmart. When I fired my computer up one morning the little orange or red light on the monitor turned blue and then shut off. It looks as if the monitor i...

GATEWAY / LAPTOP / HARD DRIVE/POOR WARRANTY

Ds

Hello, I have a complaint! sorry to bother you.But, here we go! I bought a laptop last yerar from best buy. Right before my warranty died my hard drive died. I called gateway explained it to them they said my warranty was active. BUT I NEEDED TO SAVE everything on the hardrive or I would...

Gateway / I would never buy another Gateway product nor would I ever recommend that anyone else do so ever

Da

After having a positive experience with the first laptop I bought from Gateway, I bought their top of the line CX 200X convertible tablet PC for about $2, 500 and I paid for the 3 years extended warranty. For the first couple of years, I did have problems and they had to replace the...

Gateway / S7200C Laptop / Tablet PCs are shipped without a Windows repair disk, and files get corrupted seemingly weekly

So

I cannot even believe how low the quality control is at Gateway. Tablet PCs are shipped without a Windows repair disk, and files get corrupted seemingly weekly. The tablet pens stop working after about 4 months because they didn't check if the manufacturer used appropriate materials -...

Gateway Computers / poor customer service/support

Ku

bought a new gateway laptop in July 2009 because it was cheaper than an HP/Dell. hard drive has now crashed, found out that i need to ship my computer to Dallas to have repaired. this would take 3 - 4 weeks, as a student this will not work for me. i replaced my hard drive myself, as vista...

Gateway Computers / Huge mistake

Hu

I Purchased a 1, 000 gateway lap top in Dec, of 2007. The computer worked fine until Feb, then it started freezing up and shutting down on it's own, I called into gateway 3 different times asking for help, they would suggest things to try and they even sent me out a battery, they were...

Gateway Computers / Terrible company

Al

I teach college level multimedia and art courses with sophisticated software such as Combustion, Maya, 3D Max (totalling more than $20, 000 of software installed on computer) so I needed a high end system at home. Purchased FX610 X Gateway Computer August 2017 with three year on site...

Gateway M2404U Lap Top / Defective Computer

Wi

I bought a Gateway M2404U Notebook Lap Top from HSN last year and have recently discovered that it wont print. I've tried connecting several brands of printers to it and nothing happens. I spent at least 15 hours and hundreds of dollars on their tech help site, spent money on recovery...

Gateway / Unethical business

La

This company is unbelievable! Gateway is the most unprofessional incompetent company I have ever had to deal with. At the end of April 2009 my internal cd drive broke which was of course after the warranty had just expired. So, I called gateway. I proceed to give the customer service rep...

Gateway computer / Faulty Computer

Ke

Bought a brand new 900.00 gateway tower 1/22/09 from best buy, worked great for the first month and a half and then randomly started shutting down with no error codes, i would turn it on and 2 minutes later it shut down. Contact Gateway via tech chat the rep told me to try updating driver...

Gateway / Avoid

Ir

I purchased a Gateway laptop at Best Buy. After 11 months it failed and I took it to Best Buy for service. As they were too busy to handle all their service customers, they told me to try re-installing Windows Vista. This worked at first, but the Gateway continued to fail. When I brought...

Gateway / Fradulent statements

Sh

Purchased a new computer from Circuit City in San Luis Obispo on August 18, 2006 for our son on his birthday! The screen went black and he called the City Assure number. They kept his computer for at least 4 or more weeks and kept calling our number, since we purchased, to ask for a return...

Gateway fx6800-01e / Best Buy Destroyed my computer

Bg

Back in December (on the 18th to be precise) I purchased a new Gateway desktop computer (model# FX6800-01e) from my local Best Buy store in Fort Worth. (5700 SW Loop 820, 76132). I am a graduating senior at Texas Christian University, and the computer's primary usage was for school...

Gateway / Warranty Not Honored

Da

Three years ago I bought my computer from my school through Gateway with a 4 year unlimited warranty. Believe me, this warranty plan cost me A LOT of money, over $2000! I have had problems with my computer before and had them fixed. This time my computer breaks and I am refused service...

Gateway Computers / Garbage Computer, Horrific Customer Service

Ga

Purchased $2700 laptop 5/06. Between 5/06 and 6/2/07 approx 3-4 motherboards & defective screen replaced in my "new" comp with several Full System Recovery involved. During this time GW had the comp longer than I did & my purchased FULL 3 year warranty was dimishing. 6/7/07 I was sent a...

Gateway Computers / Computer Warranty and Repair

I bought a Gateway M285 Tablet PC in 2006 directly from Gateway for my small business. I also purchased 4 years extended warranty service, second business day, on-site, parts and labor covered. Gateway sold their Business Unit to MPC in 2007, which took over all accounts and was also...

Gateway, Inc. / Do not purchase fromt hem

Br

On September 23, 2007, I purchased a laptop computer from Gateway. I did so because, as a first-year law student, I could not afford to spend a lot of money, and Gateway offered reasonable deals and I could locate very few negative reviews. Because law school lasts for three years, I...

Gateway / Scam

St

I don't think they train these people... A former co-worker of mine bought a Gateway PC last May. The hard drive developed bad sectors out of warranty this October. I told him to buy a new one and I would install it and restore his PC. Well the restore disc he had was damaged...

Gateway / How to file an arbitration complaint with Gateway

Ol

There is no need for me to post my specific problems with Gateway tech support and warranties. The web is full of them one more will not help anyone. gateway warranty: http://www.gateway.com/about/legal/warranties/8510869.pdf If you read their warranty for the 90 day warranty, at this url...

Gateway / Scam and cheating

I received a letter telling me that I won the 2nd category in the amount of 100, 000.00USD through entry in Northamerican Sweepstakes in July. They said that my tax to the government would be 3, 900.00USD and they included a check for 4900.00USD to pay those taxes. The balance of 95...

Gateway Computers / Bad service

In May 2007 I bought 2 Gateway laptop computers from Best Buy. Computer #1 was returned to Best Buy, within 3 weeks of purchase, because it would not go through the setup process. It was in the shop for a month. After getting the computer back, it was not working properly and was returned...

Gateway / Stolen credit card number by employee

I contacted online support at http://www.gateway.com for information about upgrading the memory on my laptop. This was done through a "Secure Chat" session. They assured me it was 3des encrypted. The support tech said he would be happy to assist me with purchasing the memory. I provided...

Gateway International / Scam and cheating!

Whatever you do if these cold callers call you. They trap you and say that you already have a listing with them and want to renew. I never signed and agreed to anything and yet I get an invoice in the mail for some absorbent amount. I called the customer service and they gave me the run...

Gateway Laptop MT6460 / Deferred payment plan not received!

Cy

I applied for an HSN credit card to purchase the Gateway Laptop MT6460 that was advertised on HSN channel on television where payment would be deferred for one year. I was approved for the credit card account and the laptop was received. They requested payments almost immediately! ...

Gateway Laptop / Poor customer service!

Pe

Walked into Best Buy in St Pete Florida on 66 to pick up 2 LCD tv's we purchased on line for store pick up. My girlfriend was given a hard time by an assistant manager named Crystal, said the order wasn't in the system even though we had a confirmation email and order number from...

Gateway Technical Support / Very rude customer support

Gateway - www.gateway.com A week ago my mom accidentally uninstalled the sound card from our computer. I know, a goofy thing to do, but accidents happen. After trying to figure it out by myself, I used Gateway's online tech support for help. The first night I kept on getting...

Gateway GT4024 PC Desktop / Lemon Gateway

Gateway - www.gateway.com We purchased a new Gateway desktop in August of 2006 and we just got it back for the fourth time (not to mention a keyboard, hard drive and software patch at various times along the way in between). We've lost valuable files, pictures an countless hour...

Gateway Laptop Computer / Worthless computer

Gateway Computers & Home Electronics - www. gateway. com MY husband purchased me a new laptop computer 10/06 from Best Buy. Since then the "mother board " has been replaced 3 times since 4/07. Does this seem normal on a NEW computer. It has been sent out to Best Buys service Center 4 times to...

Gateway / eMachines Computers / Horrific customer service

On 2/28/06 I purchased a eMachines package deal from Best Buy. I had the unit for about nine months when the problems began. The computer required several attempts to boot up. I called Gateway tech. service for help with the problem, but everything we tried did not help. Called a second...