McDonald's reviews and complaints 1
View all 2871 complaintsMcDonald's - Service received by an employee
My family and I visited McDonald's (#33298) in Ann Arbor, MI on 05/28/2021, located at 3325 Washtenaw 48104. In town because our grandson had died.
I enter the door to the dining area and was approached by an employee who advised me that the "Dining area is closed." Another employee (not in a McDonald's uniform, angrily rushed to me and said "What are you doing in this motherfucker!" I told him the door was opened. He led me to the door, I had entered, and pointed to a sign on the door saying, "Don't you see the motherfucking sign!" I told him there were several signs on the door, and all I wanted was a coke refill. He said, "Get a refill through the Drive-Thru." I went through the Drive-Thru I was told "You can't get a refill in the Drive-Thru." I purchased a cheeseburger and a medium coke. I paid for my order and refused to accept it.
This is my third letter receiving two duplicate replies signed by two different McDonald's representatives. This, my third letter is to explain that I understand due to COVID-19 there are protocols set in place around the world. Each reply gave an apology. I will NOT accept an unapologetic Company form-letter apology.
I was berated and rebuked for entering an opened door. I was spoken to in a VERY disrespectful manner! And I was told a lie about receiving service at the Drive-Thru!
Regards,
Charlie M. Carter, Jr.
2500 Jameson Lane
McKinney, TX 75070
Desired outcome: $1800
McDonalds.CustomerCare@ext.mcdonalds.com
Ana
McDonald's Customer Contact Center
ref#:18757752
Princess
McDonald's Customer Contact Center
ref#:18754878
Latest McDonald's Reviews
Customer Service 800 244 6227 Treatment a ordering window Correct login failure attempt. Manager and employees Mode of payment SM MOA Branch.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!