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2132 complaints
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McDonald's - wrong order and still cold

i ordered 6 meals through the drive through in huddersfield i recieved all the wrong food which was also cold, and when rung up they refused to help and put the telephone down on me.

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Z
8:35 pm
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McDonald's - monopoly prizes

I been up since 5 am and had not eaten all day. I just finished troubleshooting some electrical problems for 3 hours in electrical switch gear, traveled another 2 hours home had no money in my wallet but had a free large sandwich tag from the monopoly at Mc Donalds . Its 2:30 in the after noon I stop at a Mcdonalds in Brampton Ont. Present my prize and to...

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P
6:37 pm
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McDonald's - poor service/no english spoken

I visted McDonalds off of I-95 South in Benson, NC today, 10-7-08. I felt like I was in a foreign country. No one behind the counter was speaking English. It was Spanish loud and irritating. This is the first McDonalds in which I have ever had such sorry service. The only thing the girl that took my order said to me was the amount I owed. There was no, "May...

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J
6:16 pm
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McDonald's - they just plain suck

Yet another example of why not to bother to eat at McDonlds, especially the Nashwaaksis location in Fredericton. Just tonight for the umpteenth time, my order has been screwed up. And in drive-thru to boot. To make matters worse, I was in a rush and needed to get home so after the regular inane slowness in the lane, I bolted once I had the bag. I live just...

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D
6:58 am

McDonald's - food handling

I ordered an Egg McMuffin from the McDonald Restaurant in the WalMart store in Moncton and the man, who took my order, handled my bills and change, as well as 3 other customers money and debit cards. He then went and got out the bacon and put it on the grill, opened the cheese for the other man who was supposed to be doing the cooking. My comlaint is that the man never washed his hands or wore gloves before handling the food. I would like to know why employees of McDonalds, who handle food, do not have access to disposable gloves - they should have them on and change them frequently if handling the till and money

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J
Aug 13, 2009 3:41 am

I also witnessed a supervisor no less, making burgers using her bare hands to handle the lettuce, cheese, tomatoes, etc and then go to the freezer and put meat patties on the grill. When I questioned her, she said all Macdonald across Canada use their bare hands to make food. She claimed she would wash her hands before going back to making burgers, but I saw her go back to the counter without washing anything. I also have seen people using their bare hands to reach into fruit to make toppings. There is definitely no washing or saniting going on. I have contacted the health department and want to know why they are getting away with it. I'm also going to contact the news media and their competition. I thing if Tim Hortuns, Burger King, etc. get together they can devleop ad campaigns to bring this to the publics attention. If anyone has contacts, please let them know. This could be a world wide story.

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J
Jul 19, 2009 3:41 am

McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply us with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! )

Also, because they're top rank on the FTSE 100, the big bad boys will always win any court case when it comes to due diligence, suing etc

I would like to point out that my store did not have handwash readily available at optimum points within the cooking areas.

The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.

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A
May 29, 2009 3:41 am

i also was at a macdonalds today and ordered a chicken wrap i seen the waitor guy touch his face money from other people and buttons on the machine for odering then go and touch burger pattis as well as frozen chicken patis so i googled macdonalds food handiling to see why this is allowed i then came across this web site im going to be contacting health canada about this to get an awnswer also he did NOT use hand sanitizer he literally went from rubbing his face to the till to the grill and i did NOT see any hand sanitizer anyware this is disgusting and not the first time ive seen something like this

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L
Oct 29, 2008 3:41 am

You see, what a lot of people don't realize...is we have Hand Sanitizer EVERYWHERE in the stores. There's hand sanitizer in the grill area, front counter area, hand washing area, and drive-thru area. He probably used hand sanitizer and you just didn't see it.
And we DO have access to disposible gloves, some people just don't like to use them. They also get dirty really easily. And they may melt when used near the grill.

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M
12:01 am

McDonald's - hair found in food

I recently went to McDonalds and bought a mini snack wrap, I got it home and I found a long black hair in it. I am not very impressed.

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B
Oct 23, 2008 3:41 am

i like my black hair thank you very much

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L
1:47 pm
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McDonald's - raw hamburger

My son ordered hamburgers for supper last night Sept 27/08 as I was in a hurry to get to work. The burger he brought me was 90% raw. When I called and said I didn't have time to come for another the girl offered me a free meal anytime. I don't think this was much compensation for what I was served. I have four pictures of this burger on my computer and...

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L
9:52 am
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McDonald's - purchase two gift cards that were not activated

9/28 I purchased two McDonald's gift cards for $5 on each. The employee who activated them did it incorrectly and I did not find out until 3 weeks later when the two individuals tried to use them that they were never activated. I no longer have the receipt, I went to the original store and did not get any help. I called customer service and was told that...

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J
8:11 pm

McDonald's - poor service, messy resturant and poor food

Just a warning to those who live in the Bay City Saginaw Area of Michigan, the McDonald's along i-75 also know as the Frankenlust Mcdonalds has some of the worst managers I've ever seen, I stopped in around dinner time (5-6 ish) and they were so busy it was ridiculous, but aside from that I observed some of the managers treating they're employee's as peons. One girl was standing at the register trying to take orders as this female manager (didn't catch her name) would say something to her completely taking her attention away from customer not only to turn around a minute later and tell her to stop taking orders and help out there AND then change her mind again and yell to take more orders, the place was so busy they got my order wrong, the manager that was in the grill area was not even paying attention to any sandwiches that were special made, I had to go back to the woman manager twice for the same sandwich how hard is it to get something right. I understand it was busy but I pay my hard earned money for this food. As I also noticed the place was so messy there were smooshed fries on the floor and coffee spilled everywhere, bathrooms... Don't even want to start on those there was a guy out in the parking lot smoking who looked like a maintenance guy but couldn't tell. Honestly it was one of the worst visits I've ever had and don't get me wrong I like McDonalds but this visit is making me think twice of where I spend my money.

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A
Oct 19, 2008 3:41 am

they were busy, get your selfish mind off of your self for one second

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V
7:23 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's - terrible everything

First before you judge me. Let me tell you one thing. I used to work for Mcdonalds.

Here is my story. I at a hospital as a registered nurse. Your restaurant is five miles from my work place. During my lunch break I found out that I forgot to take my fork along. I went across the street to ask for a fork. I have forgotten to pack my fork a few times and there was no problem. This time however I was told that they charge 3 cents for a fork. I asked them why there was a charge they said that they were told that they were no longer allowed to give out forks for free. I told them this is ridiculous. I asked them if they would charge 3 cents extra if I ordered a salad. They said that the forks were for customers only and that they come with salads and if I ordered food from them that they would give me a fork if it comes with the food. At the most they would give me a fork to eat fries. Why should I waste money on them when I already have my own food at work. I want to know why I am being discriminated against. Why should only salad eaters get forks. I kept telling them how wrong and ridiculous they were being. I used to work at Mcdonalds and they make billions a year why should the charge me for a fork. They would not give in to me until I argued with them. Finally I asked to speak to a manager. He too was being ridiculous and refused to give me a fork. Because of your ridiculous employees I had to rush to finish my food and could not enjoy my meal. I had heated it in the microwave and it got cold by the time I reached my work place. My food was cold and rushed. This incident happened last Wednesday.

Today again I forgot my fork and drove over to their restaurant. Not wanting to deal with low paid idiots again and having to rush my lunch I paid the three cents they asked for.

Here is what you should do to make me satisfied. First of all at $4 a gallon for gas I feel that I should get a gift card for the gas I wasted going to and from your restaurant (two trips back and forth, Wednesday September 10th and Tuedsay September 16th. I would also like the three cents for the fork back because it is ridiculous for them to charge for forks. Finally it would not hurt you to give me free coupons to tempt me to go back to your restaurant.

I am a registered nurse and I feel that I am being discriminated against because of my job because these minimum waged employees are jealous of my successful life.

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Update by Valerie
Oct 21, 2008 8:28 am

I waited in line for over 30 minutes at the Miramichi NB McDonalds, and still never got my order taken, and when I finally gave up, over 20 people walked out before me, and after I left many followed. Needless to say my 3 children were very upset, because they wanted McDonalds, but luckily there was a Burger King near by. For any business to look negatively upon any comments would be ashame, because this establishment has over 30 to 40 people walking out within 5 minutes because of bad service. Do not know whether it was because of bad training, or bad management control, or the inability to multitask, but it is definitely the problem of management and the ownership of the franchise. It shouldn't take longer than 10 to 15 minutes to take someones order, over 30 and the staff standing there laughing about problems is not an excuse.

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O

So you cant find a fork within the hospital you say you work at and will drive 5 miles down the road to the McDonals for a plastic fork. You deserve to be charged twice the a mount for that fork. What an idiot.

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C
Feb 07, 2009 3:41 am

LOL. You have no right to the utensils there unless you're a paying customer. In fact, you really have no right to be there, use the facilities, etc. I work at a community college - really low profit margin on our food services - they do the same thing. I have no problem paying if required - but I make a real effort to not throw my disposable utensils away until they break. I usually get a couple months out of em. And my plastic bento box I often take to work with lunch in it comes with a little fork and spoon stored in the lid.

Nothing's free. Well, maybe in a welfare mentality OR on overblow sense of self worth where you think by your position, physical appearance, or station in life you deserve free perks...

I'm college educated, make a good wage, and I don't expect 'something for nothing'. I'm far from a 'granola girl', but I cart my own coffee cup to the local cafe, keep utensils in my desk, and remind myself that low paying jobs suck and be thankful for what I have.

Complaining is a right... but anymore, people lessen the value and power of speaking up by nitpicking on useless unnecessary crap like this. If you can't be mildly enviromentally aware and reuse, go to Costco (surely you can afford it) and by a gross of forks and leave them in your car or at your work station... Geez...

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D
Dec 15, 2008 3:41 am

I LIKE MCDONALDS FOOD BUT LAST NITE I GOT A RAW BURGER IM SO PISSED! I BOUGHT A QUARTER POUNDER MEAL I BIT INTO IT FROM THE TASTE I KNEW SOMETHING WAS WRONG WITH IT ! I WENT TO THE DRIVE UP WINDOW SO I WAITED TO EAT WHEN I GOT HOME SO HUNGRY I CALLED THE MANAGER HE DIDNT GIVE A ###! HE SAID BRING IT BACK TOMAROW! I TOLD HIM TO GO STRIGHT TO HELL! IM HUNGRY NOW! ### TOMAROW YA HEARD! ### MCDONALDS!### MCDONALDS!

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M
Oct 24, 2008 3:41 am

Dear McDonalds.
I would like to complain because I ordered a Sausage Muffin and the man who cooked it and gave it to me burned it, and last week I ordered the same sandwhich with egg well done and no cheese they put double check and when I came home my sandwhich was not what I ordered. Everytime I order they always mess up my sandwhich, so what I would suggest is that you hire people or tell the people that is working there to pay more attention on the job and of the customers.
Thank you for your cooperation
Maria Mckune from Ridgecrest, CA.

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S
Sep 28, 2008 3:41 am

why should they have to give you a fork every time you forget to bring one to work?
why do you say they should have to pay for the petrol you used to get there, they didnt force you to drive there.
"these minimum waged employees are jealous of my successful life." sounds successful if your complaining about 3 cents

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J
Sep 18, 2008 3:41 am

I am a general practioner (MD) and certainly make a lot more than you. That being said you sound like at most a nurse practioner. I wouldn't even allow you to blow me. Who do you think you are, picking on people?

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L
Sep 18, 2008 3:41 am

Everybody at McDonalds is against you because you're a nurse and they flip burgers. Since you're so much better than the people at McDonalds, why dont you purchase a box of disposable forks and leave them in your locker, car, purse, etc?

I'd discriminate against you just for being stupid.

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W
Sep 18, 2008 3:41 am

Wow, that is the most rediculous thing I have ever heard. If you are so high up on the career totem pole, 3 cents shouldnt bother you. I agree with McDonalds. Why should they be your personal provider of utensils when you do not buy anything? If you owned a business and many people each day asked for something that YOU as the owneer paid for, and they arent a paying customer, Id like to hear your reaction. Weren't you getting them from that restaurant before? Are they all of a sudden jealous of you? or is it because too many people were asking for free stuff? For someone who claims to be so high and mighty you sure are ignorant

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J
Sep 18, 2008 3:41 am

Think highly of yourself much?

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V
4:18 am
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McDonald's - awful company

Ordered a dollar soda from dollar menu and was charged $1.29 + tax. Yes the girl repeated a dollar drink also. After looking at receipt I said you overcharged me. She said we charge 1.29 so I said why is it on dollar menu? And she didn't understand. So I said can I have refund and she said no I give you this and gave me 17c as I left I said I should report...

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S
9:03 am

McDonald's - service and orders

i have been 2 mcdonalds in abergele once a week for the past 5 weeks and everytime they heve screwed my order. the one time I was a burger short but I hadnt realised untill I got home. I am very dissappointed as I look forward 2 my mc chicken burger or lengends and I wouldnt mind if it was now and then but if it aint the burgers wrong its the drinks.. I keep going back just in case it gets better but it isnt happening. yours sincerly a gutted customer miss susan brown [email protected]

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J
Mar 24, 2009 3:41 am

I totaly agree, I now make them wait while I open the bag and check my order is all there and there is normally something missing. I dont understand how they can keep getting it wrong, they have a big screen that tells them what to put in the bag.
I will also order an item and it will have been missed off the bill, so it makes me look stupid like I havent ordered it when I know I definately did. It would help if they read back your order to you as 99% of the time they dont issue you with a receipt.

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C
Sep 26, 2008 3:41 am

Oops, I meant to write that the Value Meal does NOT include a soda beverage; therefore, the extra cost added to the meal.

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C
Sep 26, 2008 3:41 am

I went through the Mesa, AZ McDonald's locted at 358 E. University Drive about 9 a.m. and ordered two Value Meals - a #1 meal with a small decaf coffee and a #2 meal with a small coke. Not realizing the breakfast Value Meal does include a soda beverage, I was surprised when the cashier charged more than the Value Meal pricing (Total: $9.31).

At the second window, I asked the server about the menu prices and was informed that coke is not included in the meal. (BTW, a different McD's HAD included the coke in the #2 VM price the previous day.) Before receiving the food, I asked the server to exchange the coke for a small coffee, which she did, but then she would not adjust the bill for the exchange (80 cents). The total should have been $8.51 ($4.19, #1 with small coffee, and $3.69 for #2 with small coffee. Add tax of .63, the total comes to $8.51, NOT $9.31.) Andy, the shift manager, also refused to return the 80 cents.

Not only was the shift manager stubborn and unpleasant, but I left wondering if other customers were being overcharged as well.

This incident isn't about a mere 80 cents. It's about honesty, fairness, and value; it's about charging the prices posted on the menu and about dealing honestly with customers.

I'm reminded of an old adage, "If someone makes a fool of you the first time, it's his fault; if he makes a fool of you a second time, it's your fault." Maybe it's time to stop patronizing McDonald's...

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T
1:30 pm
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McDonald's - terrible attitude from manager

I was visiting the McDonalds off of 35 in desoto texas. The manager there was very rude I was trying to place my order with the person in the drive through window. He obvisiously did not understand what I was asking for, so the manager comes on the intercom and says "he don't know what he doing, he new". I was like "excuse me" when I tried to place my order...

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M
9:15 pm
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McDonald's - horrible serivce

I went to the McDonalds Drive-Thru for my family and another family. Arrived at the other family's house which is 5 minutes away. I realized we were missing my son's burger and 2 toys. When I called McDonald's and told them what I was missing the manager got on the phone. He asked what I ordered and I told him everything I had ordered and what was missing...

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C
10:04 am
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McDonald's - hair in brkfst sandwich/other

Every time we go to mcd's - the order is always messed up. We get the wrong order or something we ordered is missing. A few weeks ago we went to mcd's and I ordered a fish sand. When I got home, opened the sand, there was no fish! There was a bun with cheese melted on it but, no fish! My son-in-law took it back and they took the same bun in the container...

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A
6:46 am
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McDonald's - online site lies

I recently applied to join McDonalds as I had moved back to London from living down on the coast and 'hey' I figured I needed a job after taking 5 years out of work, so after selling my place and moving back to jolly old London, spent most of my money in rent living in a flat seeking full time employment, then the money started to run out and I got more and...

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M
2:46 pm
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McDonald's - awful place to eat

The mentioned Outlet of McDonalds is the worst I have ever seen. The place is filthy, the Washrooms dirty, their Kitchen even worse. The glass doors smeared with grime. While open they even had Orkin the Pest Control Person mucking around in the kitchen for all customers to see. the people working there are slow as molasses, stupid and never listen when you...

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B
3:49 pm
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McDonald's - service

i think it poor business that they charge u xtra on double cheeseburger or any product IF u ask for mayo only or any changes at all!!! even if u ask for catsup only or plain it is more because of a change... it must be nice to be so big that u DO NOT need the business--i would think in these times that everyone needs all the business they can get!!! mc...

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R
2:31 am
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McDonald's - overcharging

I stopped at McDonalds one morning for a McGriddle meal. Gave the lady a $20, got my food & change, and pulled ahead out of the way to put the change in my wallet. She gave me $ back and on the receipt it showed I gave her a $10. I pulled back around and told them the mistake. I had just been to the ATM so all I had were $20's and even showed them the ATM...

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J
9:48 am
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McDonald's - poor serive/poor food

For years I have been complain9ing about the service at mcdonalds to my friends and family and am always saying I am going to file a complaint. I never get around to doing it though and after getting service and food that is good a few times I forget about the times they have been less than favorable. But this morning was the last time! I have had enough of...

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