CB Fast Food Chains McDonald's

McDonald's review: cannot get my order right/bad customer service

Jasmin Smith of Jefferson, US

Apr 19, 2008 1:31 pm UTC

For the past 3 or 4 times that I have ordered at this Mcdonald's branch (this is the branch in University and Pioneer Parkway), it has been horrible. They always give me the wrong order. We always order a large Big Mac value meal (no pickles and onions), and a large Chicken Selects (5 piece). They always either give me either a big mac WITH PICKLES AND ONION, or give me a 3-piece chicken selects. Obviously they don't listen to us whenever we order, because I oftentimes repeat my order loudly 2 times. I called the customer service number they have printed on the Mcdonald's paper bag that carries all the food. A few days later, I get some coupons for a free value meal. So we go back today to use one coupon. We get to the first window at drive through and the woman is the same woman who always gets the order wrong. She oftentimes would be in so much hurry, she would literally tap on the window or table and act like she is waiting for us to move along so quickly without checking our order. I used to not check the order, but ever since they have been giving us the wrong food, we check our food very carefully. The woman then proceeds very rudely and says she cannot accept the coupon because we ordered for a large value meal. Uhmmmmmmmm we had said at the window that we have a coupon for a free value meal, and she did not say it back then. No where in the coupon says that they cannot accept it for a Large extra value meal. I had used one of these coupons before at a different Mcdonald's location and it was not an issue at all. I think this Mcdonald's location has bad employees who do not know the meaning of Good Customer service. I feel bad for the owner of this Mcdonald's franchise location. I am just glad there are other McDonald's locations in Peoria, Illinois (there are 3 other branches and I have not had any problems with these other branches at all). BEWARE OF THE MCDONALDS BRANCH IN UNIVERSITY AND PIONEER PARKWAY. Go there are your own risk.

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McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

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23%
Confidence score

United States

+1 (888) 424-4622

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Canada

+44 370 524 4622

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13%
Confidence score

United Kingdom

+61 298 757 100

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4%
Confidence score

Australia

+64 800 539 4303

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New Zealand

+43 810 001 212

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Austria

+45 33 266 000

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Denmark

+33 130 486 000

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France

+49 897 859 4413

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94%
Confidence score

Germany

+353 15 138 181

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Ireland

+31 205 642 666

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Netherlands

+47 81 556 000

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Norway

+351 214 405 300

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Portugal

+34 917 547 890

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Spain

+41 216 311 200

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14%
Confidence score

Switzerland

+90 444 6262

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Turkey

+86 400 920 0205

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China

+852 28 807 300

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Hong Kong

+91 112 460 4047

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7%
Confidence score

India

+63 28 635 490

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Philippines

+27 860 000 040

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South Africa

+66 26 964 900

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Thailand

+1 (312) 291-9224

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United States

8800 707 4499

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32%
Confidence score

Russia

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McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

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