McDonald's

I ordered a large ice coffee with cream only - no liquid sugar or any sugar. This black employee brought me the large ice coffee filled to about 1-1/2 from top of plastic container. I asked her to please add more coffee (in other words fill it up at least) and what she did was add more ice while laughing as she handed it to me. I must say the rudeness and disrespect has travelled over into the business world. This McDonalds is not the only McDonalds that offer rudeness and very poor service in the Jackson area. I find that the McDonalds on Beasley in Jackson is even worse. I have been taking my coffee (no sugar) this way for at least 40 years and I'm not about to start taking it any other way. I'm from Chicago, who just recently moved to Madison, MS. I had not problems there ordering what I want, but coming to the Jackson area is another thing. The employees will argue with you when you order ice coffee with cream only and they add the liquid favor. The employee will tell you "that's the way we make" or "nobody told me you wanted this way." I know the customers can be very difficult at times, but this does not give the employee the right to tell you want was given to them. My understanding is to tell the customer, "I'm sorry, we will make it right" - end of story.

Beasley McDonalds is the worse (Just off of I-55). The employees are rude, argumentative and best of all they roll their eyes a lot. When you check your order before leaving the window and finding that its the wrong order - the employee will roll their eyes and say "its what you order." So this leads me to "no receipt" which you don't get, because its not working. The lines are long, especially around noon. There is a long line - the majority of the time it takes up to 30 minutes to get a meal. Fast Food, it not.

Hwy 51 in Ridgeland is not as bad, but its getting there. In Chicago there were problems that you can live with. But here in Mississippi is another story. I generally just order ice coffee while taking my husband to dialysis. I am a retired Chicago Police Officer and if I serviced the public like the employees at McDonalds, I would be called on the carpet because of the Complaint Registered Numbers (CR#s) acquired by the citizens I serviced. After this incident this morning, I will seek other avenues and establishments to get what I want. I would go to Dunkin Donut, but its only one in the Jackson area and its to far to travel on a daily basis.

Email address: [protected]@gmail.com

I took my two boys aged 4 & 7 to McDonalds at Townsville Lakes franchise around 12 noon on Sunday, 29 August 2010. They were busy, yet only 2 of their 4 point of sales were staffed so I ended up in a line. Took little over 10 minutes to get to the front and place my order...2 kids happy meals, a Seared medium sweet chilli chiken VM and 2 Malteser Sundaes for the kids.

Got pushed to the side and asked to waite...first the maltesers arrived, then the kids meals came out without the burger and nuggets...15 minutes laterthe nuggets and burger arrives, still no seared sweet chilli chicken...by now the sundaes have molten and the milkshakes have gone flat...another 5 minutes on, the chicken roll arrives...no appology no nothing. When we finally get to the table and sit down, they gave me the wrong roll.

At no point, even after making the staff aware of my problems and issue, did the shift manager step forward. The Shift Manager "Krystal Jones" only came forward when the noise from my corner became to obvious for her to ignore. Her responce to the matter..."Just calm down, I'll change it for you", which took another 10 minutes.

Here's a wakeup call for the Franchisee, Mr Justin Leadbetter. "Your shop is going down the toilet mate ! Better quality staff and a bit of training in customer care and communication will go a very long way"! You've lost my business and future support.

I was at mcdonalds in rolesville nc 27571 on the morning of september 5, 2010. The managers there are so rude to the employees and customers, i asked a question about exchanging a large drink to an ex large drink and she just looked back at me and said its not possible and rolled eyes as if she didnt want to deal with it. I found out by an cashier that it was possible and they nicely charged me a couple of cents for it. There are alot of spanish workers there that do not know how to speak english well they talk to you and shake their heads nd agree to everything they are very inpatient with the customers. I would like for something to be done about the managers or i will take my money some where else if i have to deal with them again.

I am not a racist person by any means. I realize Mcdonald's is changing to meet the needs of a diverse customer base.

But, by God, the employees should speak English. I am getting fed up with going into McDonald's and listening to employees hollar back and forth to each other in Spanish. This is not Mexico.

I ordered in English, so I know darn well at least the cashier can speak English. If the cook or someone else can't speak English, they have no business working in this country

i got a friend that i see everyday that works at this mcdonalds location in Newton MS. i been there many times and saw that this young lady is been harrassed by the daytime manager saying he is going to fire her over a woman that calls and makes fake stories about this young woman to get her fired. its all because this woman has been phone harrassing her at her home. the young lady has brought proof to show that she has won the case over the woman for harrasment, , but this woman keeps calling the young ladies work even when she isn't working those days and still telling fake stories to get the young one fired. one day the woman called and said her name and told that the young lady had put charges on her for this and had her arrested and wanted McDonalds to fire her now. the thing is that McDONALDS CAN'T fire over fake stories, they can be sued for this. but the day manager keeps harrassing the young lady and is going to fire her anyways. i was there during the trial and saw that the woman was convicted of phone harrassment. the day manager claims to like the woman and is a friend of the woman. McDonalds is the worse place too have employment at. when this young lady takes McDonalds to court for this, i will definitly be there to help the young lady out as a witness to these actions of this day manager. also the day manager is doing sexual harrassment on another employee. i am definitly going to McDONALDS site and give a complaint about this also. its time we all teach this company how to treat their employees.

I had received a coupon from the McDonald's website stating thatI could get $1 off ANY SIZE smoothie or Mccafe product. I orderd a large wild berry smoothie only to be told by the rude cashier that the coupon could only be used on small size products when the coupon clearly stated ANY SIZE. I told her to cancel the order and I left. That is the worst McDonald's ever, they never get any order correct and they are always rude.

I thought I had been through all of the scenarios, going through drive throughs and being "shorted" on orders. This morning, the McDonalds I have frequented was staffed with a new crew, but they couldn't get any orders correct! I asked for an order of hashbrowns, they gave me ONE, lone hasbrown! I stopped and called them and asked for the manager. She sounded like she had marbles in her mouth and when I told her of the mistake, she asked my name and hung up; no further apology. I drove back, walked inside and observed several customers, like myself, who had been "shorted" and missing items they had paid for!
It was a zoo! Anyway, when I stepped up and told the cashier my name and came to get my ORDER of hashbrowns? She yelled "Hey Sharlay! You got that hashbrown? The lady be here.' I watched her walk over to the bin, grab a sack and she gave it to me without a word of apology. When I looked inside there was--you guessed it--ONE LONE hashbrown! LOL
Any other time or place, I have gotten a complete order, for mistakes. It is not worth messing with loyal customers, by making them drive back for YOUR stupid mistake, only to be stingy! Roy Calla is the owner of this frachise, I will be giving him a call about this tacky behavior. I know I am not the only customer whose time was WASTED and no APOLOGY. Learn to read your own menu.

I don't know why the McDonald's chain has decided massively that people should pay extra for a packet of dipping sauce, but it's really on my last nerve. I understand that alot of people (including me) like dipping their fries in the sauces and it gets costly. I worked as an assistant manager for the company for 3 years and a crew member for 2 years. I guess that is what really ticks me off, I was trained to give a set amount of sauces or ketchup packets or napkins per items ordered, and if the customer requested extra, you give it to them with "how many would you like?" not "I'll have to charge you for those." What really irritates me is they have changed the "default" amount of sauces one receives with a nugget order. Did you know they want you to only use one sauce packet per 5 nuggets? That is impossible for my children. It's more like one nugget per sauce.
As a member of the McDonald's family, we were taught that you get 2 sauces for a 6 pc, 3 for a 9 piece, and 5 for a 20 piece... now you get one sauce.. one per every 5 nuggets you order. rediculous.
I went through the drive-thru at our local McDonald's the other day and practically had to threaten to call corporate on their ### if I didn't get my sauces. I ordered 2 10 pc. nuggets for my kids and I to share, let's see? hmmm? 3 people sharing nuggets, you only want to give me 2 sauce packets? I don't think so. I told the woman who took my order that I wanted honey and BBQ sauce with my nuggets and when she rang in the order she put in 1 of each. common sense would tell the drive-thru presenter that even though the screen says 1 of each, it should be at least 2 of each sauce, since there were TWO 10 piece nuggets, right? Well, apparently not so. You see, when I pulled up to get my food and they handed me my bag, I sat in the drive thru before I left (as I always have problems in the summer going through McDonald's drive thru) and I dbl checked my order. There they were.. one honey packet (btw 2 honeys are commonly given out as 1 because of their smaller size) and one BBQ. When the guy in the drive thru saw that I still hadn't left, he opened the window and asked what else I needed. I politely told him I had been shorted the correct number of sauces and would he mind to get a me some more. ---- All of a sudden he switched to ### mode and preceeded to argue with me. "It says one of each on the screen and I put one of each in there" I told him that I was sorry, but I need 2 of each. He then says, " I will have to charge you for extra" At this point I was hungry and tired of the nit-pickyness of the "food-cost cutting tactics" and I stopped being nice. I told him I didn't care what the screen said, grabbed out my 2 sauce packets and held them in my hand and demanded at least 2 more sauces... he then shut the window trying to ignore me. Did I move? heck no... let him run up those precious drive thru times over a couple of sauces, do I care? NOPE! Finally, another woman came to see what was up and I explained to her the problem, she tried then to give me schpeel about how you only get 1 sauce for every 5... and then in my smart-assest pitch.. I said "GREAT! then give me my other 2 sauces or give me my money back so I can go to Burger King!" she handed me the sauces and I drove off!
Seriously, was that worth everyones time? I really don't think so. "the customer is always right" has gone straight down the septic tank. Do they really think that trying to charge people 25 cents for a packet that costs them 10 cents is making customers happy? Is arguing over sauces or arguing period with a customer going to bring in the customers? I learned in management school that a bad experience at a restaraunt hurts more than a good experience helps. you see? when someone has a bad experience they go tell 20 people or so how horrible it was, if its a good one.. you're lucky if they tell anyone that they even went. It's assumed that all experiences should be good ones so it's not even worth telling. It just keeps getting worse and worse.

today I bought a filet o fish and was shocked when I opened the box to see a sandwich smaller than a White castle, I'm a 250 lbs man and to pay for something that not even a child would get full with, its an insult. a 3 year old would have to eat at least 4 of these things to get full, and this is supposed to be an adult meal. well I'm very angry at this franchise because they are robbing me and all the people that attend these restaurants, and I havent even mentioned the countless times I whent through the drive through and was given the order incomplete. but guess what? always in their favor, I'm always missing an applepie, the fries, the sauces mac nuggets are not complete etc. I have never got an extra anything, so what does that tell me? They do it on pourpose. I've decided not to buy from them ever again.

I went through the drive through about 2:30 pm today, Tues. August 17, 2010. The girl at the first window made me sit there, trying to pay her for at least 5 minutes. I eventually just put it in park and turned off the car. Finally another girl came and took my money, but before that, another girl at the 2nd window was looking out wondering where the next car was. Then, when I finally got to the 2nd window for my sons plain cheeseburger happy meal, which by the way was fixed wrong, the girl at the window was TOTALLY blown away! Her eyes looked almost closed and extremely blood shot and then she tried to talk. Her tongue was so thick that she couldn't hardly speak. This was the worse service I have ever experienced!

Due to my kids, we go to your store frequently. But this time I was very very dissappointed. I bought 2 No.7 trios, 1 mini mac and 2 snack wrap. The amount should be "(5.99*2 + 1.99 + 1.99 +1.99)+tx = 17.95+tx = 20.26$. But the bill was 20.72$. I asked their manager, he told me that computer would always be right and never made mistake. When I third time told him they charge me 40 cents more. He said OK! that's only 40cents problem. I said I want to order another same meal, 2 No.7 Trio plus 3 snack warps, how much? This time their magic computer shown 20.26$. The manager just threw 40cent(not 46cents) unpatiently on the table and left, without any word of apologize. I am very angry with their atitude. I don't think it is a good think for your business.
I still have my original bill (No. [protected]).

Today I went to McDonald's to get my whole family dinner and no one else wanted to go with me.I work at a fast food restaurant and I know how frustrating it is when people have huge orders in drive throughs so I went inside to order.I ordered two #3's all with Coke, a #1 with a Dr. Pepper, two McDouble's, two McChickens, two large fries, 2 XL Coke's and two large Oreo McFlurry's.

I expected it to take a while to receive since it was a big order.I got the order sooner than I thought I would but there were no McChickens and only one large fry.I went up to the employee and kindly told her the situation and she said "Ha yeah right, just go home!"I told her again the situation and she just stared at me like I was crazy.I asked to speak to the manager and she got the manager for me.

It took a while for the manager to come out because the employee I guess told her that I called her a ### and that she should go to hell.The manager said "Hello ma'am please don't talk to our employees that way!"I explained to her what happened and how I had missing items and she goes "Well still please don't talk to an employee like that!"I told her I didn't say anything to her except that I had items missing.

The employee started yelling at me from behind the counter and calling me names.The manager is just standing there giving me a dirty look and letting her employee talk to a customer like that.I got really mad and raised my voice saying "I want the items that I am missing and I want them now!I have been nothing but polite here."

The employee took someone else's order and the manager didn't do anything about it.I just walked off and went to another McDonald's to get another large fry and two McChickens and I told the cashier who was the manager what happened at the last one and she said "Yes ma'am that McDonald's is really messed up."Then she gave me all of it for free including the other stuff I ordered from the previous one because it was getting cold.

I won't be going back to that McDonald's ever again and stick to the one I went to afterwards!

My wife and I went to mcdonalds this morning to purchase a strawberry and banana smoothie. The clerk behind the counter handed us a yellowish drink with a red tint to it. After some debate she ensured that it was in fact the proper item. Upon arriving at work i tasted the product only to be unpleasantly greeted by the awful tart taste of lemonade with some strawberry floating at the bottom. I've gotten a Strawberry Banana Smoothie many times before and I am fully aware of the way they look and taste. I present a picture of a REAL Strawberry Banana Smoothie in figure. See if you can tell the difference. To think these clerks don't even know their own product. What does that say about management.

I use to eat at this mcdonalds, but got tired of being harrassed & discriminated against. I stop eating there because they don't like to wait on africain american customer's. they are very rude.One time I went in there and had a Hundred dollar bill with me, The young man who was working the cash register refuse to take my money.He did not use the marker so you can determinewetheror not it was real.he told me he was"nt gonna take it.another time I use to be in there and see that every time Africain American customers come in the dinning room and eat they send someone out to sweep while thier eating right in the direction where thier eating.so they can get them to hurry up and leave.another incident happened where i ask for a cup of water and was givin water from the dirty faucet where the employees 's wash thier hands when i complained i was told to go down to the sonic resturant down the street.they look at you very very evil and when a africain american customer complains they call the police to punish them for complaining.I have since spoken with the owner and tried to go back in there but nothing has changed. how can you better help me.

I am a vegetarian due to religious and emotional beliefs, and my and my friends consider Mcdonalds to be a treat, so we decided to pay a visit to the Evesham branch of Mcdonalds. I ordered a Spicy Veggie Deli meal. They served me and I sat down to enjoy my meal. I took a few bites, thinking it tasted rather strange, so I asked my friends what they thought. It turns out, they had served me Chicken. I was, obviously, very distressed so we went to complain. They did not even give me and apology, then, when I asked for a refund, the manager said she couldn't give me one. They were not treating us with respect, and we belive this is because of our age, as I am only 15 years old. I was extremely angry and carried on asking until she gave me a refund, when they didn't even refund me for the whole meal. I am extremely angry and upset as this will also lead to physical implications. Me and my friends vow to never visit Mcdonalds again and we will be writing to head office.