McDonald's

On april 11, 2008 my husband & i went to the drive thru at this location. As we pulled into the parking lot we saw all the employees, including the manager, standing outside the doors. We proceeded to pull up to the drive thru and place our order.no one was at the intercom to receive the order, so we drove on around to the window that takes the money, as we were just going to place our order there, and we were met by the manager and we were then told that the store was closed due to there being storm and tornado warnings out for the community and they would try to reopen when the warnings were over. My husband and i thought this did not sound right as we have been going to mcdonalds for a very long time and have never encountered this situation before. It was raining out but no tornados were spotted in our general vicinity. There is a mcdonalds on the other side of our city and it did not close down.we are very upset and don't know if we will return to eat there again.if the storms were that bad, why were ALL employees standing outside when we arrived? I doubt that we are the only people that found this strange and are deciding now on weather to return to do business there again.

I was at the MacDonalds located in the Walmart store on Tecumseh rd. east after doing some shopping. I was greeted by a very nice young man named Micheal and my order was taken when he asked his manager if he could get some pennies to give me my change. The manager (a women) went off on him she was saying tell the customer they will just have to wait (very loudly). After a few minutes she came out from behind where she was yelling and opened the till and took some money and slamed the till closed complaining that she had to do everything including his job. The young man never even rolled his eyes or anything he just continued to work with a very proffesional attitude . While I was waiting for my order another gentleman came up to order a pop and when she came back with the change he asked her if he could have his pop. She then opened the till and said what you want your change 2 cents; myself and another lady attemted to explain he just wanted his pop and she began to tell us that we were wrong and that she new what he wanted after all was said and done we were right and she then said that she has to do her job and his and some how the whole thing was his fault. I stood there in amazement at the way a manager treated her employee in front of customers and he had not done a single thing wrong. This young man kept his composior through out this whole situation. Bravo to this young man had that been me I am afraid I may have lost my job. Under no circumstances should anyone be treated in that kind of fashion. IN MY OPINION managers like that you certainly do not need, and employees should be treated with respect reguardless of their position, not humiliated and belittled in front of the customers. Perhaps she needs some training in people skills.
thank you
Denise Sylvestre
Former valued customer at this location

We frequent McDonald`s every Sunday morning. When a lady with brown curly hair, I think her name is Christine is working, when she talks to other employees, she uses profanity. It`s not quietly either, the whole store can hear it. When she waits on customers at the register, she has to have the customer repeat everything they order, and then she either programs it into the register wrong and/or argues with you that it is not what you ordered. She is very unprofessional. Is this policy to allow the employees to use profanity in the work place?

This past Saturday we went through the drive thru at mcdonalds. Me and 4 friends were in the vehicle we placed 2 orders, and we were all coming from a party and the passengers in the back were all after having a few drinks. My boyfriend and his friend were in the front. So we were carrying on amongst ourselves n whatever and so we get to the window and the girl serving us says "don't take my picture", and she said this cause i had my camera out takin pics of me and my friends, and i didn't take her picture nor did i want it. Then she leaves n the manager on duty whos no older than 18 comes to the window and throws our food at us and says were being 'rude and obnoxious" and not to come back, so then my boyfriend says "excuse me how are we being rude" n hes says "you were taking pictures and carrying on like fools and being rude" etc, and then he slams the window and so my boyfriends friend whos in the passenger seat gets outta the car and stands up n is like "open the window" cause they had left the window and they could not see us as we were lower than the window in the car. So he comes back n says "don't come back" and slams the window again, so we go back thru the drive thru bc at our mcdonalds they only let you place 2 orders at once, and we had 2 more orders to make, so they wouldn't answer us or ask us for our order they just totally ignored us. Then my boyfriend called them on Monday and wanted to talk to the head manager n they said he would call us back either Tuesday or Wednesday. So he did today and he asked for my boyfriends name and address and his car make and model n all that, and we gave it to him thinking he was going to come and apologize or something. But then once we gave him the info he starts screaming at my boyfriend, cursing and swearing and threatening him with legal action, saying we were "being little ### trying to get free food" and that we were threatening the staff, which NONE of this happened what so ever. And (did I mention that this Manager is the Father of the male who slammed the window in our faces several times on Saturday?) So my boyfriend asks if they have audio of this because he wants to hear where we made threats, and the manager says no "he doesn't have audio but he has a tape of us in the drive thru", and my boyfriend says "Than I want you to ask the girl who served us what I said to her that was so rude" and the manager says "No I will not ask her I know what you said" (funny though cause he was not there and does not have an audio tape?) My boyfriend then asks if he can see the video cause he would like to see where we made threats than nd the manager said "NO" and started cursing and swearing at him again. Then my boyfriend hung up cause he was so pissed off and couldn't believe what this manager was saying to him and how he was treating him. But he than realized that he had his information and wasn't sure what he was going to do with it cause obviously he has some sort of temper. So he called back and the manager wasn't there. Shortly later the manager calls back and starts with his yelling and hollering again, told my boyfriend he was going to "give him advice & to choose his friends better", which has NOTHING to do with the situation at all... the funny thing is too that if we were in our 30's or 40's they wouldn't have said a word to us and guaranteed the manager would have called and apologized to us. The manager told my boyfriend that he is responsible for the way the passengers are acting, so if that's the case what happens when a mom pulls through with a bunch of kids in the back screaming and yelling and crying, are they going to say "listen lady shut your kids up?", no they aren't. So what makes them think they can talk to us the way they did. NOTHING. There is not a single reason for the way they treated us. ESPECIALLY the MANAGER. We will be going to MCDONALDS CANADA and writing a letter. We tried calling but they said there is nothing they can do for complaints that we'd have to file it against the store, which in this case I'm sure the manager would just laugh at us and throw our complaint out. I myself work in customer service and I can't think of a single manager who would DARE talk to a customer that way, especially using threats and verbal abuse. Nor can we as employees do this. Customer is always right, are they not? We also filed a police report on the manager because we felt threatened by him cause as soon as he took our information he started with threats so we weren't sure what he was going to do. Me and my friends are absolutely mind blown by the way we were treated by the staff and management. McDonald's can be sure they won't have us as customers anymore.

On several visits to the McDonalds Rest. inside the Walmart store in Camden, Delaware I noticed how rude your employees were to the customers, as well as their appearance. On every occasions the customers were very rude to customers placing an order. The appearance of your employee is a disgrace. The Girls without any hair nets, with hair flying all around and the boys with their pants below the waist and the UNDERWEAR showing. This is especially with the boys cleaning tables. The boys behind the counter have their shirts hanging out. This is a way of losing customers.

I hope your upper management would take a look at this matter.

I watched with horror as the girl sniffed in my cup to see what was in it and then putting her hand on the top of the cup, she filled it up and then drug the lid across the counter where who knows what had been, then she put the lid on my cup with her bare hand over the spot where I was to drink out of. When I complained about the unsanitary way this was handled, she said she didn't understand. I asked for my money back. They haven't ever responded to a complaint.

My husband and I went through Drive Thru 07.03.08 around 6:00pm to pick up supper. I had a drink in the holder I needed to put in the garbage to make room for the drinks we just ordered. I step out of the vehicle on the passenger's side while we were at the Second Drive Thru window and slipped and fell on the ice immediately landing half way under my vehicle on my right side on the ice. By the way I was wearing my Columbia Winter boots with good grip soles that were of no help. Why put a garbage can in Drive Thru if you don't plan on maintaining the grounds to prevent valuable customers from injuring themselves. To top it all off they couldn't remember to put the nugget sauce for my 4 yr old in the bag. I contacted the Manager working and he took my name and phone number down but that's it. How long do you think it will take them to fix their icy Drive Thru conditions or respond to this complaint. I used to work at McDonald's and this was never allowed to happen. Customer safety was #1. However this is not the case in Kenora, ON McDonald's.

My partner, 6 year old son and myself live a few blocks away from the King George Hwy and 64th Street McDonalds and often frequent that restaurant as well as the one at King George and 72nd Street. In my experiences i have found staff for the most part pleasant mannered but on occasion noticeably annoyed at there job, rude towards customers and just plain lost on what the heck there doing. In the past, presents and am sure future experiences with both restaurants I have left many many times with missing food itemsnot to mention strawless, toyless, ketchupless even after a request. I can say the few times I have gone home and called regarding my order being wrong they have been apologetic and given me more than enough back with a free meal or two the next time i come in but could I really call and get free food everytime? I doubt it, I would eat free everyday with the amount of missing fries and burgers i have had. However this is not the reason for my email today. Today I went for lunch with my partner and son and while eating a meal in the restaurant we noticed many bold signs for the Shamrock Shake all over the place.This made my boys very happy knowing next time we come they could get there all time favorite shake, yes they are big fans. Well it turned out later in the evening we decided to take a stroll down to the McDonald for a special treat. This is something we had done many evenings for years but this time to get a Shamrock Shake. So after a 15 minute walk we get to the King and 64th location. Well to our surprise after waiting in the line for 5 minutes they informed us they had no Shakes. Ya try and look at your 6 year old after walking 15 minutes to get something they really really want and telling them it ain't happening. Not to mention my partners disappointment. Well anyhow we walked home and decided to hop in the truck and drive over to the 72nd and King location. We use this location as our backup as we have many times encountered issues like this with things unavailable. Well we waited again inline and can you believe there shake machine was down. All of my previous bad experiences came rushing threw my head and I was mad. Come on what luck... or completely unacceptable service. Now after clearing my head I started to look around, and not anywhere in site nor at the 1st location did I see one out of order/stock/service sign near any of these (I swear hundreds of) advertisements about the Shamrock Shake. Now why should a customer stand in line for so long (twice) to get an answer like "Sorry we don't have any" accompanied with an annoyed look. Was there no thought a tall in either location to put a sign up, especially because all the complaining on this product? I am now left with many frustrations, I have been very patient and understanding with all the errors over the years, I understand fast food and that things happen but I am at the point of saying I quit. My family and I have a tradition of going in the evenings and have many fun memories involving these outings, but its getting so bad I cant depend on anything being correct. I started as precaution a good while ago staying at the drive-thru window until I have checked everything in the bag and I can say everytime now there is some type of error. The worst part is... why should my family get a dirty looks, snarky under the breath comments, giggling behind the window, made to feel really uncomfortable or rudely being stared at because I haven't moved along for the next person to come thru. All because why, I want to double check something that is usually wrong by no fault of my own? Great customer service skills. It is now late Sunday night and we are at home with no Shamrock Shake and debating whether or not to give yet one more chance to this place.

A very Shamrockless Family!

i went to mcdonalds a week ago in Val Caron and had a breakfast bureto, and it was cold, everything was cold. I had to go to work and I couldn't turn back, went back 3 days later to indicate my problem and nothing was rectified, I USED to be a fan of the breackfast bureto's buti haven't had one since. I used to frequent McDonalds.

I recently bought a "happy meal" and came home unhappy. The light inside the spiderwick toy that I examined could probably cause blindness or at least a headache to a small child. I was even more flabbergasted when I found out the toy was for children three and over! A four, five, or six year old wouldn't know not to put the light in their eyes! I am writing a letter to them saying that I want their toy changed immediatly. I cannot believe that the package was telling the truth by saying "safety tested"

I really love McDonals Latte and being from the country we have 100 K. ms to our nearest Maccas. We were in the city at Glenelg and there was a 24 hour Maccas there I promised my granddaughter she could have a hot chocolate and my son and myself wanted a latte each. Imagine my surprise when we were told quite rudely the coffee machine goes off at 9 p. m. A 24 hour outlet and no coffee after 9.pm excuse me what about late night customers. It was only 9.30 when we were there. Imagine my disgust on Tuesday this week when we drove to Renmark 100 k's east. At last my latte but no sorry the machine is broken oh boy that's the last time I hold out for a Macca's Latte best take a thermos from home. Very disgruntled customer. Waikerie S. A. Susan