McDonald's
reviews and complaints

At St Pete Beach Florida McDonald's on February 14, 2023, around 9:45pm,

I told my voice code at drive thru order telecom, a staff person claim he "don't know what that meant". I went to the window, Jeff and the staff person that claimed he didn't know what my order number meant, told me they are refusing to provide me service. I asked for my refund since I paid through the app. and they both refused.

I was told by another store in the area that Carlee is the General Manager

And James is the District manager over the store.

I have video footage of the two that refused my order in a racist discriminatory manner for no reason.

We sat in the drive thru for 10 mins and when we drove to the second window everyone was on the phone and Horse playing . We were told by the manager that the “system “ was down which caused them to erupt into laughter. This lady manager seems to always be there when the system is down. This is like the four or fifth time the system has been down with this certain manager. This happened April 15 2023 at 4 am

Incredibly busy chaotic store at Letchworth. Parked up and waited for a quarter pounder with cheese and fries. Arrived twenty minutes later both the burger and fries were cold ate them anyway as was so hungry after work. Felt if I took it back and complained I would have to wait at least another 20 mins. The Deliveroo orders were piled high and waiting they would have been cold too?

Hi, I ordered through the app and I wasn’t sure if it had gone through so I called the branch ( amounderness way, fy5) to be told they didn’t have it. So I ordered again. I called back and spoke to someone else to check it went through and explained I was told the first order didn’t go through. She said if a problem contact yourselves. Anyway my PayPal has had it taken it out twice! ( one I added and paid for ketchup but like always wasn’t received, so I didn’t even enjoy it!) Which I am so mad about as it’s made me overdrawn and I’ll get a £40 charge! So £80 for McDonald’s breakfast!

I was told they got it once. I received one meal but got charged twice! Here is the transaction. In images…..

Dear Sir/Madam,

Good morning

Trust all is well

Sent the following to Mc Donald Mauritius via the app and local website on Sunday 09th Apr 23 and Mon 10/04/2023 09:00 but no response to date. Grateful if you could please assist.

Thank you

Ashveen CHUMMUN

--

To The Manager of Mc Donald Trianon

Dear Sir/Madam,

Good morning

Hope this email finds you well.

I am hereby reaching out to report the bad experience we’ve encountered at Mc Donald Trianon yesterday, Sunday 09th Apr 23, basically because they had run out of tomatoes!

I find this unbelievable as there is presently no shortage per se of tomatoes on the market and moreover, few metres away there is a very big supermarket!

The Mc Donald fanchise is a very reputable international brand that operates under strict norms and quality standards as described in various places including your websites and I simply do not understand how our experience at Mc Donald, our family time and day all got spoilt!

I would encourage you to also check the CCTVs at the premises.

Summary of events as follows:

• Had planned a family day out to have lunch at Mc Donald

• We travelled to Trianon by car and reached the premises at around noon

• A young lady encouraged us to use the interactive screens to order our food

• Not having used these before, she showed us how to and actually input the orders for us

• I chose the Grilled Chicken Burger + Coke + chips + tomato + onions + cheese

• My family members chose theirs and we made payment

• We moved to seat ourselves but one of the seat was not clean and had to request her is she could look into it.

• There was some big fly also on the window pane and she took care of it

• When the food arrived, the young lady asked us if we would be interested in doing a survey re level of service to which we agreed

• By the time I finished the survey on the mobile and was going to eat, I realized that there was no tomato in my burger and instead it was onions + lettuce + cheese

• I reached out to her and she firstly said that I did not order tomato. I said no and asked her to check the receipt.

• She then took my burger back to the kitchen and I could see from my place how everyone looked into it, checked it, etc

• She came with it and said that there was no tomato unfortunately

• I said that’s not good and was not what I had orders (Perhaps some people can eat onions with lettuce but for me cannot eat that, could have eaten the onions if there was tomato)

• She asked how she can make this good and proposed to add another cheese, but I declined

• By this time, for hygiene reasons, I could not eat this burger that did the round in the kitchen (don’t know how many people handled it, etc)

• Another lady came over to talk to me and asked if she could change the burger but I declined and asked for a refund as I was not comfortable with ordering something after what had happened (not mean to be disrespectful but never know what angry staff can do!)

• I was refunded the cost of the burger and the cheese but not the coke and chips which were of no use to me as I was not eating anything there

• All our moods and our day got spoilt because of some tomato

• Thereafter, I had to purchase something else at the food court to eat.

I could have understood that there was no tomato had I been informed of this when I was placing the order and would have decided accordingly. Not being informed and be given something I had not technically ordered without consulting me beforehand is bad!

The young lady was very nice and helpful but how come she did not know that there was no tomato and did not inform me of this when she was entering the order herself on the screen + if something is out, staff should put some notice if they cannot take it off the interactive screens.

Eating out nowadays is not less of a luxury with how expensive life is at present and such level of experience is simply very disappointing.

I do not expect a monetary refund but I would appreciate that the management considers correcting this situation by offering us back our spoilt meal or some voucher that can be utilized in any of the Mc Donald outlets.

I do not see where to attach a pic of the order but the reference number was 2656.

Thanking you in anticipation.

Best Regards,

Ashveen CHUMMUN

Address: 43B Laplace Street, Rose Hill

Phone no: 5 498 9741

i went to mcdonald’s kuala terengganu around 4 in the evening on 9 April 2023 to buy some food and the way she took my orders was very rude and ridiculous . The face expression is not suitable for a staff to take someone’s orders . Kindly please change her to please change her to the kitchen or find another solutions due to this problem . My order number is 180 . Thankyou .

I drive for Uber eats that is the only McDonald's in Jacksonville that they pick their own time to close when they're supposed to be open they're in there getting paid all the lights are on but they refuse to take orders and they are the rudest people that I have ever met in my life whether they're open or closed they are the rudest people I'll never pick up another order from there and I'll do my best to make sure nobody ever orders anything from here they need to shut that McDonald down

Hi on the 5th of April we decided to have a treat from the liscard macdonalds on the just eat app in Wallasey I had saved up money to treat my kids they wer excited only to receive stone cold food even the steak burger meals were freezing 20 chicken nuggets freezingmozzerells dips freezing not even edible McFlurrys were melted nothing in them and drinks had had spilt on the bags of our desserts never have I ever experienced such a disaster and great disappointment from maccies I spent 60.00 for the lot to be thrown away we were heartbroken I contacted just eat whom offered me a ten pound credit that is insulting especially with it being so bad regards Gillian

It really ridiculous that the McDonald on Weston st Hartford Ct is the worst in customer service. If it's not one thing it's another all the time. The only restaurant in the area with terrible sevice. They always giving the wrong order, the drive thru line be all the way around the corner. The workers DONT NO ENGLISH. I waited in the line in the lobby 20 minutes then ask if i can be serviced, they told me to order on kiosk after being there for 20 minutes. This location needs to close. All the business in the are. Where can people eat. It a shame

McDonald's hickory had a deal in my app for $8 off a $16 or more purchase. Ordered $18 of food gave them the app cashier ran the code and said it went thru but didn't take the $8 off call manager over and she didn't no how to fixed it and didn't try very hard. So I left without my food. Very dissatisfied customer won't be going back. Never had these problems at Burger King. Someone in charge that can fix or can subtract $8 from $18.

My husband went to McDonald's on Covert Ave in Evansville Indiana on April 5th around 7pm. I am addicted to Frappe so I know exactly what they look like and taste like. What they gave my husband was not a Frappe. When he brought it home, I told him that it was not a Frappe at all and definitely was not a large. It was a medium size and it was more of a milkshake and iced coffee mixed. And it was not a large. It did not have whipped cream on top. They charged him for a large Frappe so he got ripped off. He doesn't drink things like that so he didn't know the drink was wrong until he got home. I was really disappointed that they lied to him and ripped him off.

On 3 occasions now we have attempted to support our Macdonalds Franchise in Childers QLD, each time we have purchased for our family of 4 the quality of the food comes out in pieces and not stacked properly, our food is very cold because they just seem to not be able to manage multiple orders, we spend a bit on average per week because we drive to Bundaberg or Maryborough for the same food and can’t believe that we get incorrect orders and have to wait while the rest of our order goes cold, then having to hear the staff complain as if we are inconvenient,

Tonight we ordered 2 double cheese burgers, a Sunday, large fires an angus burger, some drinks and other foods, we live less than 800 meters from the store and nothing was hot, so much so the food when we decided to get our certified thermometer to see the temp, nothing was above 27 degrees celcius, we threw the hole lot out and are that disappointed even though on many occasions wanted to support the franchise now strongly believe they don’t care and treat the brand like that to everyone!

I wanted to make the complaint as a business owner myself am more than disappointed with the lack of effort of the staff and store to satisfy clients,

I called 2 other family members to see if we were simply a little too fussy and their opinion and efforts were more than ours, not rating the store/franchise and as they mentioned “if you want Maccas go somewhere else or to another Mac as franchise”

Our experience as a family wanting to support a franchise has dwindle to a point where Macdonalds is now a no go zone for us as 4 children and two adults,

Sad and careless not to maintain a standard of quality take away convenient food that is at least a quality to consider from you Childers QLD franchise!

Went there on 4-3-23 and got nasty service. Had atleast 10 employees standing around texting on phones or throwing food at one another. Refused to take our order. Had to order at kiosk. Was never notified our food was ready. Our food was sitting on counter but we didn’t know it was ours. It was touched by multiple other customers standing in line looking to see what it was. One employee that was on break or was off duty touched itt and moved it so she could lie down on counter and yell at other employees. We had to scream for a manager to even get drinks. Told him what went on he said oh well sorry.

Date - Sun 26 Mar

Time - approx. 11pm

Location - Hyderabad international airport

Food ordered - 2 Chicken Burgers - To go

After having the burger I started feeling uneasy after 2hrs & when I woke up in the morning I have stomach cramp & by afternoon 3pm I started having severe loose motions. I was in a acute pain & unstoppable motions. I had to be admitted in the emergency & then moved to the room for a day, doctor confirmed it was a bacterial bug which caused this. I am sure the lettuce used was not clean or the chicken was not well done. I want McDonald to pay for my hospital charges.

It is 12:27 pm on March 31,2023. I just left the McDonald's at 2840 Greenmount Ave Baltimore Md, 21218 and witness the manager, dropping bags of mcdonald's bags that they put our food in all over the floor, then had the nerve to pick them up and put them back on the shelf for service. I stated to her why didn't she throw them in the trash? She gave me a looked and then turned right back around and started working, ignoring the fact that people saw her drop the bags all over the floor. I asked her for her name she stated Shantae. This is the reason why people get sick from restaurants or you guys end up with suitcases because you have trifling an ignorant service workers of course. And for her to be a manager injure it's ridiculous.

I was at the Sterling BLVD location, around 4pm and ordered a hot fudge Sunday and I paid extra to add caramel, when I got to the window the person handed me a Sunday with only caramel, I said were is the hot fudge and he said oh do you want me to add it? I said no because the cup was to full so requested that he give me a small container with a little bit of hot fudge he insisted and I said no please give me a small cup with some hot fudge, he got upset and slammed the window and walk away, I saw him talking to someone then he came back and insisted that I give him the Sunday back, I went to pick up the cup and all the ice cream and caramel started dripping all over me and my car. I was so upset that I told him to keep the Sunday and left.

Was it so hard for him to give me a little bit of hot fudge that I paid for! why he insisted that I give it back my Sunday when I was ok the way it was, I just wanted hot fudge on the side.

I want my money back.