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McDonald's

www.mcdonalds.com

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1.6 43 Reviews 2886 Complaints
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McDonald's Complaints Page 17 of 145

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M
7:09 pm EDT
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May 4th 2023 log red headed girl at the window was so rude. I ordered an Apple pie to late through the drive through so the lady told me just to tell them at the window be because she had already sent it through. I said ok sorry. Pull up to the first window told her and she said she would just add it and closed the window. Pull up to the second window and...

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C
10:32 am EDT
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On April 20th we went to our Isaacs st McDonald's 2931 (Walla Walla Wa) I wasn't feeling well & I told my husband I could eat A filet o fish meal. I usually add more tartar & warm it in microwave When I proceeded to do that I found a 1/2 piece of cheese on my filet & My frys were Not golden brown & crunchy. They were Raw & white has to air fry them.

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N
10:23 am EDT
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McDonald's Restaurant #26248 Springfield, TN, The employees at this store aren't friendly and talk about other customers negatively when they are right there. Since McDonald's changed their application when ordering by mobile a cup of water cannot be added to the order. I go through the drive thru every Monday through Friday. I place my order by phone and...

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C
9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's food

04/30/2023 @ 09:53 am. Restaurant no. 1182. Take out service. Order no. 161.

2- Bacon Egg Bisquit

2- Sausage Burrito

After arriving home from the restaurant (5 minutes away) I gave my wife the Burritos, they were so hard and tough she could not eat them. It seems like they were microwaved so much they were like rocks. Very disappointed in the Condition of your food.

On the plus side, the Bacon & Egg Bisquit's were great.

Desired outcome: I would like you to notify that restaurant and have this incident corrected, plus a refund of $5.18.

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J
3:43 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I ordered 10x Strawberry & Crème Pies and 2x Strawberry Shortcake McFlurrys with a Filet-O-Fish approximately around 10:46 pm on October 30. I understood and agreed to wait 10-15 minutes for the 10x Strawberry & Crème Pies. My food came out at 11:00 pm. After counting 10 boxes assuming they were all the same, I left the store. I didn’t noticed, remembered...

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M
12:28 am EDT
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April 29th 2023 7:45 Drive Through Left side 2452 Bryan Ave, Tustin, CA 92782 The boys at drive though took 4 Cars orders on the right side never Responded to me then I drove by They said are you going to order I Said no! Drove to Chick fa lay! Spent 50.00 you will have to refuse 800 customers condiments to make The 50.00 in food cost why people still Go...

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E
9:35 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Manger's

My son been having target at this McDonald's for whatever reason I also have video... He have a problem getting his check when we went to the interview we told miss Brenda's he had 2 job.he was still put in the clock at time he was working his other job..and Amanda she shouldn't be a manger and she need customer service classes..I asked to speak to a manager I was given a co-worker..they was very unprofessional..

Desired outcome: My son his check given to his brother why because we are moving out of state and his brother live here in Dayton we are moving to greenwood Indiana Indianapolis. We will have no way back up here to receive.

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EIizabeth Scott willams
US
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May 01, 2023 10:25 am EDT

Also I am protecting him because I lost my temper and serious injury him when he was 2. CPS took my son's from me.

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D
7:04 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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So I can’t name exactly the exact dates but you’re our main McDonald’s so we come to you guys at least three or four times a week and since the new mix, Larry has come out every time we come in to get one they say that the machine is broken or they don’t have let it they need to make it in the same with the milkshakes. If you go after like 5 o’clock they...

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P
11:48 am EDT
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McDonald's Coca Cola

The Concord, NH location at 90 South Main, has been my preferred location for 25 years or more. I am there daily.

I have a life-threatening allergy to Diet Coca Cola. Daily I order, a large coffee - 4 creams and 4 Splenda, and a medium Coke.

I end up in the ER at least every 8 - 10 weeks when they give me a Diet Coke despite my specifically asking for a COKE! This is costly to me and it happened again today.

I have spoken to Mgmt. in the p[ast to stress the importance of staff giving someone a Coke and not a Diet Coke unless they request the diet drink.

After all these years, I will NEVER return to this location or any other McDonalds. It is appalling.

Desired outcome: Apology that is sincere and a promise that they will emphasize to staff the importance of providing what is requested. They've lost me as a customer.

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S
1:08 am EDT
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McDonald's Both product and service

First off, I'm not one to ever call and complain about food because I'm afraid about what they will do to your food. I say that because I have 4 boys of which all of them have worked there. It was about 10:30 at night on the way home from my sisters when my wife tried to order online. I then found out you can't order online. So I waited for my wife to text me the order. Mind you I have the kids with me that have school tomorrow. Never the less I place my order which comes to 40 something and I try to pay with a 100 which they don't take so I have to then find the money to continue with the order. After we received the order and get home... The wife goes through the order. When she notices that it looks like the custom orders have been scraped to remove what we didn't want on them. I should have known it because we got our order in like 3mins which would be a record but we had order to much for that to be possible. Long story short I called to complain and the manager Heather was rude and very poorly trained for her position. She told my wife and I quote "if you think I'm gonna replace the whole order your wrong, bring it back and I'll look." To which my wife replayed "I can bring it to you tomorrow it's late tonight" it was rude and very, very unbecoming of a manager

I then got on the phone and asked for her name and bosses name she got rude with me. I told her your not allowed to be rude to customers and she said if your rude to me I'll be rude to you I told her I wasn't being rude just wanted to know her name and bosses name and she said her name was Heather and if I wanted replace to bring it back and hung up. I'm sorry for the Grammer here it's late and I wanted to inform you while it's still fresh in my. Mind.

Desired outcome: I want the order refunded completely or something along those lines and the manage to go through proper training on how to deal with customers. Weather the customer is rude or not you need to know how to keep your composure and move along

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T
8:12 pm EDT

McDonald's Incorrect order

On the 28th April I order a bigmack meal and a large milk shake and a few other meals like the family meal and they didn't put all the things and there was hair in my burger and the milk shake was off it didn't taste right please and it happened in pelican Park McDonald's and I ask to see the maneger and they didn't want me to and it's not the first or the second time and due to this I would like to say that the service is also bad we have to wait so long and get cold food

Desired outcome: I please want a refund and I would like a response immediately thank you

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N
11:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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The McDonald's on Anaheim and Redondo in long beach CA has the worst customer service in the world I found a large screw in my daughter's chicken nugget Happy meal where she nearly almost choked went back to the establishment to report the problem when one of the managers offered a full compensation and was very concerned when another manager came in and...

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R
9:43 am EDT

McDonald's Incorrect order

I have ordered 3 Big Mac Burgers Medium and 3 Oreo McFlurry with 2 Apple juice and 1 Orange juice at Clayville Mcdonald Olifantsfontein late around 19h:00 and I got the order at 19h:45, when I get home the order was incorrect, there was Regular Big Mac Burgers instead of 3 Medium Big Mac Burgers with no straws and sauces. the drinks I got 2 Sprite and 1 Coke instead of 2 apple juice and 1 orange juice, the whole order was just bad experience compared to the amout of money I spend R330

Desired outcome: Refund

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T
10:50 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I ordered through the Mcdonald's mobile order app like I normally do. I showed up to the Mcdonald's at the location that was on the app and was closest to me, which is the one I frequently order from. Paid upon arrival input the parking spot on the app and confirmed payment. Received a confirmation email and message on the app and a message stating they had...

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W
10:06 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This is the second time I've made this complaint. If this product is not available most of the time you should remove it from your menu. When you wait in line only to discover that the idem you want is not available...AGAIN! It's only makes your customer regret wasting their time then moving on to their destination without their favorite drink upset with...

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T
4:37 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

McDonald's Management discrimination

I was hired and completed orientation on 4/12/2023. I begin work on the following Saturday, then Sunday...I was told by manager on duty to be back Monday when I came in the main store manager was in. I asked for my clock in pin and uniform, I was then bullied by that manager with nasty looks and given a nonchalant response replying she has to go and judging my stance. Also saying to me I didn't have to come back if I couldn't wait. Very rude. And told me she was full for the day and I couldn't work that day. I then spoke with the shift manager who told me to be back Thursday 4/20/2023 when she work. I did that I came in time completed my job. Majority of employees played all day, stop taking orders to chill and complain the store managers family came and hung around for hours when we were closed in the inside, everyone including the shift manager was leaving coming back cursing horse playing smoking all kinds of unprofessionalism. I survived the madness. But a coworker dropped me off whom the store manager was harassing sexually has some sort of liking for so the Next day it rained profusely so I was running late called in to let the shift manager know.and I was told that the store manager said I couldn't work...she couldn't give me a direct reason...This is unacceptable.

Desired outcome: 15.00hr but they were paying 12.50

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L
7:22 pm EDT
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Attended warilla McDonald’s at approx 5:38am today, was served by a half asleep young man who seemed to be the only person there, I then proceeded to window 2 waited about 7 mins and did not see anyone in site, then the young man slowly started packing our 3 hash browns and hotcakes, I asked him about our two hot chocolate’s to which he said “ummm yeh we...

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J
3:05 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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I’m attaching some screenshots with my order and time and location. My visit was on [protected] at 1:05 A.M. I preordered on the app and I was the only car waiting for a couple minutes before one more car pulled in to wait. After about 5 minutes he received his order first, and I watched the girl hand him his food and a couple shakes and sundae’s. After about...

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V
11:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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[protected] at around 8pm I went through the drive thru ti order food for me and my 2 kids on my last $28 I had. I ordered 3 number 7 and all my fries were old and rock hard. Not one normal fries in the 3 meals all old and hard. I called the location only to get a voicemail telling me the mailbox is full and I can’t leave a message. I did not get a receipt...

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M
11:39 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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My brother and I were headed to Cleveland Clinic and he thought he would treat me to breakfast on Saturday morning on 4/15 at about 10:50. We placed our order number (WAIT #654) and there were about 5 others after us that placed orders. We were in a bit of a hurry so we went INSIDE instead of waiting in the long drive through line. Our order was 2 Sausage...

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