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Waiting on food that was not available at the time I placed my order (at drive-thru window)
Was told by drive-thru attendant that fries without salt was not available so could I wait in a parking spot until ready. Said ok. After pulling in slot, it starting to rain a few minutes later. I waited 5 minutes then got out in the rain to inquire, told fries were not ready. Waited another 10 to 15 minutes after rain slacked up went to inquire about order...
Read full review of McDonald'sCustomer services
I was in the drive thru line at McDonalds, once the cashier swiped my card - she stated can I pull up. - No explanation to why just pull up. Once I pulled up to the door - the casher had a stick to bang on the wall to tell me (not ask me) to pull up some more. The issue is that why do I need to pull up anyway? It's drive thru - I didn't have a big order...
Read full review of McDonald'sNot getting paid
After calling to have my card activated, which was giving to the GM before I left and she knew the reason. She refused to activate the card. Then once pay day came, I was told a story about how she had the check at the desk and it was being mailed the same day called which was Sat. A week went by after calling multiple times and ignoring my phone call...
Read full review of McDonald'sEmployee closing store down during operating hours
September 17, 2023 9:47-10:38 The employees inside decided to hide in the back and close down 1 hour and 12 minutes before closing. The employees at this locations take it upon themselves to close up whenever the so choose! The management knows and colludes with them. After all McDonalds corporation is paying them until closing assuming their employees are...
Read full review of McDonald'sOffer to take the Survey.
Restaurant number 5811 presented me with a receipt that states at the bottom. Go to mcdvoice and rate us highly satisfied and receive a free sandwich. That's buying votes. What if I'm not highly satisfied I don't get a prize? Date Sep.17 at approximately 10:30 AM. Now I'm told my complaint is too short and most likely will not receive very much...
Read full review of McDonald'sService
This location is pure garbage since it's reopening every time you go there your order is incorrect you can no longer get refills it's hard enough to get your order right let alone get all the essentials to your meal like syrup ketchup Etc or even napkins for that matter I used to stop at that McDonald's every morning on my way to work when this location...
Read full review of McDonald'sspilled coffee in my car
Friday September 15, 2023 at 8:08 It took 20 minutes from the moment I got in the drive thru lane until I received my food and when I mentioned this to the cashier he tell me we are short staffed, that is not my problem. So I order my breakfast and 3 large ice coffee, the attendant placed all 3 coffees in a cardboard tray and then tried to hand it to me...
Drive through
Hi, in the past I’ve been a regular customer at Dannevirke Mcdonalds, but I’ve consistently been asked to park around the corner from the pick up window, and been forced to wait for up to 15 minutes for my burger (emphasis on burger, as that’s usually all I get). Today I went through the drive through for the first time in a while and was asked to park...
Read full review of McDonald'sChicken Nuggets
I was enjoying my nuggets when I took a bite and notice my chicken was not cooked.
McDonald's
4915 Sugarloaf Pkwy, Lawrenceville, GA 30044, USA
September 14, 2023 at 4:14 PM
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Wilka Villalobos
1500 Lakes Parkway
Lawrenceville, GA 30043
Order Details
Subtotal $9.48
Delivery Fee $1.99
Service Fee $3.00
Estimated Tax $0.87
Dasher Tip $1.50
Total $16.84
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Order Details
Help
Download Receipt
1× 10 Piece McNuggets Meal
Medium, French Fries, Chocolate Milk, Sweet and sour Dipping Please see the picture attached.
Desired outcome: I would like a full refund of my order, and also please contact the manager for that location and let her what had happened to avoid this from happening again. Picture as requested.Thank you.Best Regards,Wilka Villalobos
Moped parked on the sidewalk in front of the handicap parking
This is happening at the lenoir nc Morganton Blvd location every morning there’s a blue moped parked on the sidewalk and my elderly parents have to walk around it and almost trip over it he’s almost ran us over a couple of times just to park on the sidewalk when confronted he replies that he’s been parking there for 20 years I’ve reported it to the...
Read full review of McDonald'sSecurity guard
Security guard is very unprofessional. He is very rude /aggressive with the kids that comes in there to buy food afterschool Also my daughter and niece has been harass by him, and I went to McDonald to ask him what happen and he was very rude soo spoke with one of the other managers and she understood what I was trying to explain to her also I inform her...
Read full review of McDonald'sCustomer service skills and the food was not fresh
My name is Andrea Johnson I am a customer walked in at the store #11707.I waited for almost ten mins or more to be served,but no one asked me for help didn't use the kiosk for my reasons.There were two female employees eating on their break it took a few times to get the young ladies attention no response.I ask the one on break if she were new or what's the...
I was hung up on in mid sentence on the phone.
Store # 10247 McDonald's on 2681 Zelda Rd. in Montgomery, Alabama on 9-8-2023 @ 9:09 p.m. A female answered the phone when I called and hung up on me in mid sentence. I was trying to ask her a question and she didn't even let me finish my sentence before she hung up and wouldn't answer the phone after I called back twice. I have the screen shot to prove...
The food and the employees
I placed my order for 2 plain cheeseburgers, small fries and large coke. I get my drink it’s over full it’s spilling out the top when the employee gave it to me so it spilled on me and inside my car so I had to wait for him to turn back around to ask for napkins to clean it up. Then wait a few minutes more he came to the window and asked if I wanted...
Read full review of McDonald'sOrder of 2 10 pc nuggets and large fry
I went through drive through. I ask for both of my 10 pc nuggets and large fryto be cook fresh. I ask the young man twice because I didn’t see (well done) on the screen. As I payed for my order I told him again make sure they are fresh. He looked at the screen and said “yes they are” as I received my food I asked again was my food made fresh. The woman...
Read full review of McDonald'sBurnt buy coffee
Went through the drive through and ordered a coffee and when the cashier passed it to me the cover came off and coffee went all over me and my car. The female at the window handed me a bunch of napkins and told me that I wasn't holding the cup right that is why the lid came off, didn't ask me if I was alright or even give me an other cup of coffee, I just looked at her in disbelief, my hand and leg is burning not to mention the coffee is all over my car and me.
PS
Not to happy
Desired outcome: I would like to be compensated for this, my car need cleaned and my pants are ruined.
Services
I went to order a 6 pieces happy meal for my kids and they said they doesn’t have it. They are super rude and mean the woman Jessica and the whole stuff were mean. I had to complaint about the situation even the manager (she said she’s the store manager) was meant. I told them that I don’t care if the prices changes or how work their own company the...
Read full review of McDonald'sMy Application
I put in an application at the Walnut Ridge AR restaurant. I received an email that my application was not excepted. I want to know why it wasn't excepted? Was it my age or what was it? I have the experience. And at Mchire.com website said hiring immediately for Walnut Ridge. I will be contacting an attorney over this matter! This is exactly what the email...
Read full review of McDonald'sCustomer service/ safety
Around 9:00-9:30 approximately I observed a a management outside aurging loud and cussing and shortly after I heard one of them mention a gun and went to a black car and got the gun and entered the building. As I pulled around to the drive through window I heard loud threatening conversations. This is my neighbor and I would like to see a clean safe McDonald's like everywhere else. Ive been seeing this same manger cussing and screaming for years. I really wish my neighborhood McDonald's wasnt so ratchet and dangerous. Its like y'all welcome that violent culture. Thanks in advance for your time and considerations regarding this issue. Ps. bring that Mcrib back asap
loyal customer
Desired outcome: Hold this store to the same standards of accountability as other McDonalds ( safe clean kind service)...
Service
We drive through the drive through and ordered a large chicken nugget meal - paid and got to lady who gave us food rudely then we asked for the drink that came with the meal and she said show me your receipt - but we weren’t given one she then found the drink next to her and gave us that staring at me rudely the whole time I then had to ask for a straw which she gave me again staring at me and then told me not to snatch
I am in shock - it was 16.40 on 3rd august 23
Desired outcome: For her to receive some training
About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
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McDonald's contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 1 1 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone numberUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you have successfully 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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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