Cajun burger from McDonald's in Beaufort West
Bought a burger at Beaufort West McDonald's on the 27th December 2023. My family was travelling from Cape Town had lunch in Beaufort West. The product received was not good. The lettuce was brown and smelly, the chicken patty was burned not as crispy like usual. It also happened when we were travelling to Cape Town on the 24th December 2023 and continued to give them benefit of the doubt and went back again on the 27th December 2023. But yet we received food not in good condition and we waited for more than 10mins and no one said anything, not even telling us the delay regarding our order and we were travelling to Free State Bloemfontein.
The company called me a day later regarding the matter saying that they will give a free meal when I'm in Beaufort West and I explained on my complain to their company that I'm not from there. But yet I still received an email saying the matter has been resolved. I'm not happy about how they handled the matter, I feel their phone was just calm me down regarding this matter.
It is such an embarrassing matter for an international company to be service people such food poor quality. I am so disappointed about everything that transpired.
Claimed loss: More than R260
Desired outcome: Close that mcdonald's in Beaufort West as it will keep serving people such food or give me my money back as we didn't eat those burgers.
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Complaining about the product
I passed through the drive thru at 11:01pm for a doble cheese and the girl at the window send me to park and 15 minutes past and I decided to go again thru the drive thru at 11:16pm and they gave me the hamburger all cold and in the receive it said that it was ready by 11:02pm. It is a bad service to give the food all cold and make people to wait for it and give it all cold.
Read full complaintEmployee attitudes
I visited Mc Donald’s for lunch on 12/19/23. I was waiting on takeout when my number (218) was called as I approached the counter another customer stepped up and asked the girl a question and she walked off with my order her and another employee came back to counter and the the young girl told the older employee (female) about people not picking up their order the older employee told her to serve cold food. I told them I was here waiting and the older employee slammed by food and drink on the counter. I will not patronize that establishment again.
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Product advertised on McDonald’s app
On Dec 19, 2023 I ordered a box of coffee on the McDonald’s App at approximately 6:15am from the 306 S Main Street Farmville, VA location. I arrived and gave my App order code and they said ok drive to window. Arrive and the employee said I don’t have this and had me pull over to drive thru parking space. So eventually another employee comes out and say...
Read full complaintSupposed to give refund but charge you for the refund
Went to mc Donald at 31707 Hwy 16 in Denham Springs I had ordered a Frozen Coke And Diet Coke and when got my Receipt it said a medium frozen coke and a medium fries and I had ordered a medium diet coke so they said they would give me a refund for my diet coke but instead charged me for the whole order and never took off the fries I am furious and will never go back to that McDonalds ever again Thank you the Rachel and Tracey Swan
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I am complaining about an employee
Hello my name is lasandra hightower I come to this McDonald's almost every single day for the past year or so and I have never had any problems with anyone who works here other than this one girl she's black she has curly blonde and brown hair dark skin and you would not give me her name because she know I was going to file a complete on her and she doe...
Read full complaint and 1 commentIce cream
Horn Lake, Mississippi on Goodman Road stated at 3:03 am on 12/16/2023 that there was something wrong with the ice cream machine. The ice cream machine I had not worked at night for several months. I would like to have the ice cream machine working when I go, as it is currently an item on your menu and should be available to customers when they patron the...
Read full complaintProduct/Service
I went through Drive thru. used Mobile app YM77 order # 1382. store #4255. Did not receive my 10 piece nugget. Asked for xtra ketchup-xtra mustard and xtra dehydrated onions on my Double Cheeseburger received none of the above. 2nd complaint, the girl at the drive thru gave me my drinks when I turned back she had my two happy meals hanging on her finger...
Read full complaintThe service was horrible
Ordered our food and then got to window after waiting in line 10 min. Then arriving at window to get order set there for 20 min before employee came to window said sorry the machine is not working to make your order ok then refund me she says I can't and walks away. Finally get a manager to come to window that has no clue why she came to window but then...
Read full complaintEmployees and supervisors - how they interact with coworkers with disabilities.
To Whom It May Concern, My name is Tara Beaney, and I am an Employment Specialist with Career Visions Employment Services under Citizen Advocates. My role is to assist and support individuals with disabilities of all sorts with obtaining and maintaining competitive employment. Part of that responsibility is to ensure they are qualified candidates that...
Read full complaintWrong order
Sunday 10 th December After driving through the drive through the order of 5 chicken selects meal the item that I was given wasn’t chicken selects some sort of round things in a select box I phoned the restaurant to see if they could deliver the right order the staff member who refused to identify themselves or the duty manager was very rude saying bring it back I explained I couldn’t return it to the restaurant as my wife now has the car so now my daughter is now without her food because of a mistake of McDonald’s staff Please advise on how to proceed
Desired outcome: Proper order delivered
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Food/ place
My family and I went into this restaurant and it was disgusting, the food was terrible the service was horrible and the place its self was dirty and gross. The soda machine was dirty the floor was dirty. I get it is being and places are under staffed but this was the worst experience I have ever had. I am not sure how this place was not closed by the board of health. The bathroom was dirty as well.
Read full complaintPoor service in shop. Incorrect order
Arrived at team valley McDonald’s and placed order at 7.13pm. 13 just eat delivery drivers waiting for orders and around 20 normal customers. Also a queue of about 20 cars in drive thru. Plenty of customer complaining about long waiting times, eventually got my order at 7.50 pm. Fast food I think not. Got into car. Looked at order to see it was incorrect. Went back in to see if it could be rectified. Waited another 10 mins to get correct orders. Got fed up and left with incorrect order to the disappointment of kids.
Looking at the young staff they looked absolutely overwhelmed by it all. I felt for the young lady on the desk as she was bombarded with complaint after complaint. No sign of a manager .
In my opinion I think you have ruined the experience of going to McDonald in store as it’s just carnage with just eat drivers. The store was totally overwhelmed. A good manager would have closed the doors until the back log had been caught up.
Claimed loss: Incorrect item and missing item £1873
Desired outcome: A refund for order due to inconvience £18.73
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Drive thru order
About 15 minutes ago on 12/7/23 I got 2 mc chickens and value fries. I was told you don’t have a value menu for the 2nd time this week. I understand they aren’t a dollar like they used to be but they’re still on the value menu so I’m not sure why the gentleman at the window isn’t understanding. (I never asked for them to be a dollar, I just always order...
Read full complaintService for in the lobby
The door entering the lobby states this is a safe place. At 8:15 am school kids are walking to school and need to know they can be safe. I stopped here to get my breakfast sandwhich and wanted to go inside to eat in a warm area. Nope not here, the lobby was locked. This was the third morning it was locked How can you advertise this is a safe place for kids when the lobby is always locked. Not to mention no restroom conviences
Read full complaintNo one responding to customer outside orders at 4929 Gattis School Road Hutto, TX 78634
The night service for customer orders for the Drive Thru at the McDonalds at 4929 Gattis School Road Hutto, TX 78634 is horrible. It is Tuesday 12/5/2023 at 7:00 pm CST time and there is no one responding to the two Drive Thru lanes. This is the 5th time within the last couple of months that I've witnesses this at night. Customers were yelling in the...
Read full complaintEmployee
There's an Employee Whitney who is extremely rude to me every time I go to this establishment. I've heard her saying to another employee "I can't stand her" talking about me. I do not personally know this lady and I do not appreciate the way she acts when I go thru the drive thru. I get a iced coffee with extra Cream and extra syrup and extra liquid sugar...
Read full complaintThe store Manager Chris is abusing his workers and is very inappropriate.
I have a friend that works at that McDonald’s and they are afraid to speak up so I’m doing it for them. I just know his first name is Chris and he’s the manager at the McDonalds in Taft. He always has something to say to my friend. For example one day he told them “has anyone slapped the s**T out of you before”. That’s very inappropriate and everyday it’s something new.
Read full complaintWorker
Hi my name is Angelina martinez I went to mc Donald's the one benwhite waiting like 25 min cause they where busy when it was My turn pulled up first thing I order was cheese burger no onions no pickles and small fires then a combo of 10 pieace nugget with Sprite the I had a code for to small fries and with purchases of 20 piece nugget then 2 drinks which...
Order
Maybe one out of ten times my order is correct. I specifically ask for no onions due to the fact that I am allergic to them. My order today was for the 2 cheeseburger combo large sized, NO ONIONS, with a sweet tea, and a mcdouble, NO ONIONS. When I got home, my food in the bag consisted of cold fries, 2 cheeseburgers both WITH onions and a mcchicken. Whoever is bagging orders needs to pay more attention. It'll be awhile before I try them again. I don't blame the drivethru order taker/money collector or the employee giving out the food that is bagged and handed to them. Most of them are very friendly.
Claimed loss: $9.76
Desired outcome: Pay more attention
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