McDonald's

2/29/2024 visited the Stillwater Oklahoma McDonald's on McElroy at about 1145 p.m! We ordered 2 quarter pound meals 2 mcdoubles and a small fry which makes a total of 3 orders of fries spend $28.00! We asked for ketchup and he gave us 2 packets! We asked for some more and told us we would have to pay for it! So with 3 orders of fries we are suppose to share 2 packets? Pretty bad when only get one packet for a order but want us to share a packet cause would only give 2 packets! McDonald's so broke that the customers can't get ketchup for there old cold fries! Think your prices r over rated for sure when u can't even get the condiment that goes with the Fry's! My ? is there a shortage of ketchup cause Everytime ingo to McDonald's have to fight for some ketchup to go with my fries!

Good day!

Hope this email finds you well. I’m filing a complaint regarding the service I’ve experienced at Mcdonalds Mabiga/San Franciso Mabalacat Branch in Pampanga.

This incident happened between 12:20 AM -12:40AM in the morning today 17th of February 2024. I ordered a food for a dine-in however your crew processed it for take-out. I also asked for my change from my payment I made since he did not give it to me after he took my order, what he did was rude and impolite, instead of giving it to me and put it on my hand since I already lay it to him however he throw it on the counter like he’s not trained at all and don’t know what is ‘Customer Service’.

I confronted him why he did that rudeness but he reasoned out madly that because he is still assisting other customers, is that the right way to interact with your customer? Please do some actions to this kind of behavior, this is a well-known fast food chain and not just cheap stores but that is not the right way to treat your customer.

Thank you.

Mcdonalds at 11230 old st. Augustine rd. In jjacksonville, florida. The manager/cashier was horribly rude I handed him the cash then I put 2 coins on the counter because he wasnt ready to be handed the coins and he screamed at me “ oh u couldn’t walit until I was done and hand them to me”. He treated me like he thought I was a white man oppressing a black man to pick up 2 coins.. I honestly meant no disrespect at all and was shocked by his rude attitude. He refused to pick the coins up and was so rude to me and wouldnt complete my order. I asked for my money back he refused to give it back. I asked for mgr. He said he was it. I left without my kids food because I did mot want to deal with him it was so toxic. I am owed $16.30 for my order and I want that money back. It was a terrible experience. Ill mever take my kids there ever again. I want a call [protected] marcos

Me and my husband are dashers we picked up a customer order for door dash. McDonald's being one of my fav fast food places I decided to grab something as well I ordered a buy one get one free quarter pounder, one w/ mayo & cheese only the other ketchup and cheese only and I used my rewards for a free LG frappe arriving at the window we were told it's 10$ and sum. odd change we attempted to explain that the frappe was bought with my points rewards. And they began getting rude and had a very bad attitude the drive thru windiw cashier a white female hollered at her manager stating we were again complaining about that ~DAMM ~ frappe.In the end paid for everything plus my rewards points were used even though we still paid cash out dash customers food was getting cold and Late. So the whole ordeal left me without points without a tip from fash customer and coste more money than was supposed to be on top of the quarter pounder both were mayo and cheese even the receipt shows two different toppings for each

they were EXTREMELY DISRESPECTFUL unprofessional RUDE, HATEFUL AND VERY UNAPPROACHABLE, UNDER EDUCATED AND NOT AT ALL ANYONE I WOULD WANT WORKING FOR ME.

Called to Northwood santry with my niece and nephew used kiosk for ordering tables were full of empty food and tray had to clean our table and dispose of food also found a cloth and washed down table we had number 404 for our food no receipt in kiosk service was maybe 15 mins for food. In that time no one cleaned tables plenty of orderly’s had to be asked for again in my opinion it was not that busy but the staff could move a little better

I order mac Donald’s this morning for me and my daughter at exactly 8:23 and it Took more then a [censored]ing hour to come it arrived at 9:31 , and it Was STONE COLD when it arrived I am absolutely appalled by this , the food wasn’t even edible I nearly threw up! I will NEVER order mac Donald’s again from just eat and i DEMAND to be compensated for this!

Hi I recently visited McDonald’s on the strand road in Derry/ Londonderry.. I ordered a mighty McMuffin meal with a large cappuccino to which I paid over 6 pound for … to begin, I revived a muffin with one egg in it; no meat, clearly not a McMuffin and my coffee was the most disappointing thing of all.. I felt it was a bit light so I opened it and it was less than half full; the foam did not look right so I closed the lid and lightly swayed it in circles to mix it a tad, when I opened it it was pure white, as though there was no coffee in it to begin with! Very very disappointed, for these rising prices, the quality would either need to improve or stay the same, waste of money, I feel I’ll never return, I have photo evidence of the coffee and I’ll be sharing this info with my peers!

Hi I’m hoping I’ve come to the right place for help I spent over £33 on food via the app and had it delivered to my home address it arrived cold I phoned the restaurant who gave me a number for Uber I then phoned Uber and they said they could help me in getting a refund as their driver delivered on time so the passed the blame back to McDonald’s so I phoned McDonald’s ( Hucknall) back who then said if I go on the app I’d be able to request a refund as the only option they can offer is my my hole order to be re done but I’d have to find transport to collect from hucknall McDonald’s I’m unable to do this as I have 4 young Children and don’t drive so I phoned again for a contact number and they just gave me the same one is already spoken to this is very upsetting my food wasn’t edible it was that cold even my hot drink was cold and McDonald’s have offered me no support in this matter I have could you please help me kind regards miss k bramley

Today at approximately 1330 I ordered a Crispy Sweet Chilli Wrap from MCDONALDS MIDDLEBROOK RETAIL PARK. I then drove to my desired destination to eat the wrap only for it to be Grilled. Disgusting. I was unable to eat it.

I would have gone back to the restaurant had I not had an appointment and am sure they would have sorted but not possible today and now I’m out of pocket.

On the evening of January 2nd 2024 at around 9:30pm i entered the McDonald at 8901 Frankford Ave, Philadelphia, PA 19136. I ordered on the kiosk but had to pay at the register because I had half cash and half on my apple pay. When going to the register the employee, Tiffany, cashed out the transaction by hitting the 50 cash button on the register. Annoyed by that, she then told us that the money comes out of her paycheck. She then tells us we need to go back to redo the order. I asked her if she could just reorder the items at the register and she said no. So we order the food again and go back to the register to pay. The pos machines were shut down so we had to wait for them to restart. This took over 5 min and Tiffany was very rude tapping her fingernails the whole time. Finally the pos machine starts and we paid the cash but had issues with the cash app payment. Tiffany being very unpatient told us she was canceling the order and we had to go to the drive through being after 10. We told her we walked and she told us it wasn’t her problem. We asked to speak to hee manger and she told us she was the manager but wouldn’t give us her full name. Frustrated we took the bags of food we paid for in the cash but Tiffany would up taking the ice creams and ran us out of the store. She then came at me in a threatening mannner and threw the the ice cream at me. Just to note Tiffany was about 5’9 and around 200 lbs complaredee to my 5 ft 110 lbs stature. They were very unprofessional and in the we did pay for the transaction but we never got the some of the food or the ice creams.

Bought a burger at Beaufort West McDonald's on the 27th December 2023. My family was travelling from Cape Town had lunch in Beaufort West. The product received was not good. The lettuce was brown and smelly, the chicken patty was burned not as crispy like usual. It also happened when we were travelling to Cape Town on the 24th December 2023 and continued to give them benefit of the doubt and went back again on the 27th December 2023. But yet we received food not in good condition and we waited for more than 10mins and no one said anything, not even telling us the delay regarding our order and we were travelling to Free State Bloemfontein.

The company called me a day later regarding the matter saying that they will give a free meal when I'm in Beaufort West and I explained on my complain to their company that I'm not from there. But yet I still received an email saying the matter has been resolved. I'm not happy about how they handled the matter, I feel their phone was just calm me down regarding this matter.

It is such an embarrassing matter for an international company to be service people such food poor quality. I am so disappointed about everything that transpired.

I visited Mc Donald’s for lunch on 12/19/23. I was waiting on takeout when my number (218) was called as I approached the counter another customer stepped up and asked the girl a question and she walked off with my order her and another employee came back to counter and the the young girl told the older employee (female) about people not picking up their order the older employee told her to serve cold food. I told them I was here waiting and the older employee slammed by food and drink on the counter. I will not patronize that establishment again.

Went to mc Donald at 31707 Hwy 16 in Denham Springs I had ordered a Frozen Coke And Diet Coke and when got my Receipt it said a medium frozen coke and a medium fries and I had ordered a medium diet coke so they said they would give me a refund for my diet coke but instead charged me for the whole order and never took off the fries I am furious and will never go back to that McDonalds ever again Thank you the Rachel and Tracey Swan