McDonald's
Reviews and Complaints

Maybe one out of ten times my order is correct. I specifically ask for no onions due to the fact that I am allergic to them. My order today was for the 2 cheeseburger combo large sized, NO ONIONS, with a sweet tea, and a mcdouble, NO ONIONS. When I got home, my food in the bag consisted of cold fries, 2 cheeseburgers both WITH onions and a mcchicken. Whoever is bagging orders needs to pay more attention. It'll be awhile before I try them again. I don't blame the drivethru order taker/money collector or the employee giving out the food that is bagged and handed to them. Most of them are very friendly.

The phone goes to a cell phone which is never answered.. Your order is almost always wrong and they don't want to fix it when you take it in, the service is awful it takes forever to get your food if it is even right, and when your on a lunch break the wait is awful.. It needs a new crew and management for this mcdonalds, something needs to be done.. One day it is 1 price the next day it's another and u get the same thing every morning.. This mcdonalds you need to avoid if you want your correct order and the line to move it takes forever then your order is wrong and they don't want to change it out.. Don't call they don't answer and if they do they hang straight back up on you.. The workers don't know if they have glazed donuts or not and the other window tells you they have them but you can't order them from this window then they pull u up to the 3rd window and forget about you and then when they remember you your food is ice cold and nasty and they won't change it out.. It needs all new employees or to be closed down..

Ordered though door dash for the second time very frustrated with my order at first they forgot my mcflurry which was the very reason for getting McDonald's and the my holiday pies were not done on top of that my burger was lukewarm...but Still my delivery driver waited 13 minutes...fkn' terrible service. Couldn't get a full refund. I guess it's a bunch of kids working today cause its fricken trash service on Erie Blvd in Syracuse at least 2 times a week.

The manager Karina at the Cairo, NY location seems very inept and inexperienced. First, I ordered 2 bagel sandwiches using the "Buy One, Get One" receipt coupon. Upon receiving the receipt for this order, the receipt was completely illegible. You could not even read the order number. I asked for a manager. Karina, with no name tag, I had to ask for her name, comes and I explained the fact that my receipt was unreadable. She retreats to the rear of the restaurant to obtain a legible receipt. Meanwhile 2 other patrons received their unreadable receipts, stating it does not show what was charged to their respective credit cards. Karina returns with a somewhat more legible receipt and states to me "You were just in the Drive-Thru." I stated I was not and why would I be IN THE STORE if I was at the Drive Thru ? She retorts with, "You can only get one discount per day w/ the receipt coupon. Evidently, she is Making Up The RULES to her liking. If I wanted to use 10 Receipt Coupons for 10 Individual Orders, I could. There is Nothing stated on the Receipt Coupon indicating a Limit on Orders. I found her very Condescending to say the least.

I ordered on the app at 704 pm and all the other McDonald's I e ordered with have been very efficient but the one in Yadkinville on 601 and 421 were not so much. I arrived and was told to drive around to window. Then at window was not handed a receipt and was told to go on to next window. Upon reaching last window I'm sitting there for 10 minutes no contact they were all looking at sale books talking about what they were going to purchase at Black Friday deals as I continued to wait. So Once I finally get the window to open he says please pull up to the waiting on order area. Then 2 cars behind me go and they pull another one to wait. One employee comes out and ask if I had the order she had and it still was not my order so I'm 25 after 7 and finally at 730 they bring my food out. I'm really trying to figure out how can the app be faster if your employees are not doing their jobs I understand it's a holiday and I truly appreciate them working but please have them do their jobs and not look at sales papers

This is the WORST chain. There is always an issue or rude service. Tonight after placing my mobile order at 6:33pm, I arrived to pickup and was told they were closed. I stated the order had been placed and paid for through the app. The manager stated she would check on it. After waiting an half an hour, I was told by another employee the manager shut off the system at 6pm. The manager never came back to inform me of my order. I was not given an explanation as to why they were closed. When I asked how I was to be refunded the manager shrugged and walked away. The mobile app says now serving dinner until 9:59. I was freezing by this point and left to go to Wendy’s. This is seriously the worst restaurant! I have no idea how they’re still in operation! I want compensation for this and the order!

Kelly Rummel

1607 Jancey Street

Pittsburgh PA 15206

[protected]

They would not try to understand that they took my money but not willing to look for my order. I showed as much proof I could thru my phone to over 3to4 different employees. We spent over a hour trying to get them to give me what I paid for. The response I received was my card was still pending. I explained to them they were still going to receive the money, It says pending sometimes. But the money was deducted from my account. All in all I still sat there longer than a hour and still did not receive my food. The money was snatched from my card. This location is horrible and they help create a bad environment. Corporate should look into honestly. I will not be going back

My wife and I are just fed up with McDonald's.
For convenience we were getting 7 or 8 meals a week. Now = Zero
Somebody better realize with no customers you have no business.
List of Complaints:
Have run out of Coca Cola several times;
Run out of cold drink cups;
Screwed up the orders from input to drive through window;
Inability to count;
Inability to understand simple English;
So maybe I don't like Latinos. Well my sister-in-law is from El Salvador so I don't think so.

But what really @$%^$=_ ticks me off is when I call your complaints department I have to talk to a woman that refuses to be 1% cordial. I know she's said most of her spiel a 1000 times but I have heard it only once. I strongly suspect she was African American. So maybe I'm a racist. Well 7 of my grand nephews and nieces are African American. When I was younger I walked and hitchhiked from Southern Morocco to Egypt. Met the nicest people.
Even today when I meet people from North or Central Africa

My wife ordered the 40 chicken nuggets and the 2 large fries thru the drivethru. When receiving the food . The staff forgot the fries. My wife goes in and waited patiently to be next inline. The girl at the front asked my wife how she could help and she explained what happened . Then the male manager comes upfront and tell my wife that she needs to wait her turn. So my wife feeling upset because how she was talked to and she waits. You manager needs to learn manners and how to talk to someone. He better be glad that i was not there. There is no reason to talk to a customer like that when a staff members asks the customer how may they help. You as a company need to fix that [censored] with the manager. Because he's going to talk to the wrong person like that and get his [censored] whooped. Just saying . There is no reason to have a rude manager talk to customers because he has a stick up his [censored].

Anytime you spilll a drink at this McDonald's they give you a replacement one oh except if it's a hot chocolate so I leave here and it's cold morning when nothing to drink and $5 in their [censored]ing register I will never [censored]ing go here again ever oh and they give you all the refills you want on pop and coffee and everything else to drink except for hot chocolate go [censored]ing figure what do you know

Order number : IF747146784

Vendor Order ID:

fccc7dc5-7f49-43ef-9e35-1b095c2cc9c9

My delivery on 11/11/23 didn’t arrive but I have still need charged for this.

Order Date:

11/11/23 08:49

Order Number:

IF747146784

VAT Number:

[protected]

Restaurant Name:

Potters Bar - Metropolitan House

Legal Entity:

McDonald's

Address:

Metropolitan House

Town/City:

Potters Bar

Post Code:

EN6 1AJ

Phone:

[protected]

Qty

Item Detail

Item Cost

4

Hash Brown

£7.96

3

Double Sausage and Egg McMuffin® Meal

£17.97

3 Double Sausage and Egg McMuffin®

3 Hash Brown

3 Tropicana® Orange Juice

3 Add-on Hash Brown

£2.97

1

Cheesy Bacon Flatbread

£2.29

2

M&M's® Halloween McFlurry®

£4.58

DeliveryFee:

£3.99

ServiceFee:

£0.00

VAT:

£6.60

Total (including VAT):

£39.76

Good day I've bought 3 big Mac meals and 1 couter pounder meal Friday night

The burgers was cold and taste off, very salty and not fresh. My husband even ask them to make the burger warm and my burger was salty and unpleasant to eat, my son's were also complaining, but we did leave it as is and just leave. Paying almost R300 for a meal and not enjoying it, I was so disappointed in Mc Donald's, I will never go back there again, and my kids love their food, but this was 1 bad experience I never will forget

I am a delivery driver, I pick up customers orders and deliver it to them! I would like to ask that employees change how they are bagging food and drinks for delivery! We carry what is called an insulated bag for hot food while in route to customer can be kept hot! And cold iced drinks to be kept separate from the hot food! Picking up hot food for for my customers that have been bagged in the same bag as cold iced drinks is not only making the food cold but is also melting the ice in drinks and making the drinks taste bad! I addressed this issue with a gentleman at the McDonald’s on S 1882 and I-20 yesterday he refused to rebag the drinks separately, said he’s been there for 7 years and he has never bagged food and drinks separately and told me no when I asked him if he would please do it! I personally will never go to that McDonald’s due to the rudeness and aweful attitude and refusal from him! As for me and my family we usually dine in to the McDonald’s on 8th street! They too for the first time last night bagged the drink with the food! I truly hope McDonald’s will fix this problem. Sometimes the delivery trip can be a distance away and the only way for us to keep the customers happy with hot food is if we are able, as we should be, to keep the food in our insulated bag! People are choosing other food restaurant’s over McDonald’s because they are complaining about the food being cold by the time they get it! Not only is it hurting us but it is also hurting McDonald’s! I hope that McDonald’s will make this change to keep good business not only for McDonald’s but for us as well! Thank you, sincerely Christina Klein