McDonald's
reviews and complaints

Ordered 3 quarter pounders on halloween night...In the box was meat! Only meat! Nothing else! How in gods name can an employee not know that the sandwich is not even completed? Then you have to give it back for them to fix... God only knows what happens then! This incident is being reported to the bbb mcdonalds corporate and hamilton county health dept... This is ridiculous! And we would appreciate a full refund! Try to hire people who know what a complete sandwich is. Not just what meat is! Hire people who can actually be taught to care! Wont be returning returning!

This McDonald's is the worst in Austin,TX. The Drive thru has an extremely long wait time even with both lanes open. Going inside is no better. You can stand at the counter screaming and no one will answer you. You are an inconvenience to them! No one is asking for them to wait on customers hand and foot, but show some respect, say, "Hi".

11/07/23

3:30pm

Nov. 5, 2023 I'm here at 5:44 pm and all the tables in thee play section have syrup on them. This means they haven't been cleaned since breakfast! Trash on the floor - it's disgusting

I told the people at the register, and after waiting 10 minutes still no one has come to clean them. There are only 4 other people inside. These people don't care! Going to another McD's for our food.

I purchased 3 McGriddle from store location on Merchant at. Dallas Ga. At 740-50 ish AM today11/05/23. As I ate my biscuit I bit down on something really hard and it cracked and broke off half of my tooth. Now I’ll have to have a tooth pulled and or capped. (Very expensive) I have the item in a bag. I called the store and spoke with the manager on shift and she acted like it was no big deal and or not something that could have happened there. Also told me to bring in the item. So they can send it off to be test or looked at it for insurance reasons. I’m make a formal complaint here. So that it’s documented and don’t want to bring it to that store and they just trash it. Or “Lose it”

Please advise me as to what to do next.

Abby that works at the McDonald’s is rude and yells at workers often, making me not want to come into work and be bossed around by her. She will yell infront of the managers and they won’t say anything about it, I have complained nothing has happened. She has harassed and bullied others as well, called names and insulted. She has gotten into my face in the restaurant saying “nobody asked you”. “Why are you even here?” When I am a new employee, it has made me consider leaving the work environment due to the lack of help on my side and nothing has been done to punish or fire her.

11/3/23

at McDonalds Munno Para, South Australia. On Thursday 02 November 2023 at 13:04pm I received my receipt for my order of 2 hamburgers and 1 small fries. People who ordered after me were receiving their orders in reasonable time (5 minutes or less) but I had to wait exactly 10 minutes for mine. As I stood waiting at the counter, I could see that the person preparing burgers was concentrating on other orders and not doing mine, and even when prompted by a service-counter staff member at my request he continued for several more minutes to make many other burgers before mine.

I arrived at this establishment early in the morning after finishing my night shift at the hospital.

I experienced extremely poor customer service.

Apparently the restaurant was out of: mocha coffee, pumpkin spice latte, and they were unable to provide me with an espresso shot for my coffee.

No one apologized for the inconvenience ( including the manager). Instead, they continued to interact with me in a severely rude, entitled and disrespectful manner.

I have told several staff members about this abysmal experience, as well. I guarantee I will never return and neither will many of my colleagues

I ordered a Number & (2 cheeseburgers and a large fry with a bottle of water and a1 filet of fish sandwich. I was charged almost $15 (which seemed high) and when I got home I had 2 filet of fish in the bag with a bottle of water This is not the first time my order has been wrong at McDonalds--if you cannot find decent help, then close down. So tired of this happening

I have tried to call. No answer, dial up tones, hang ups and dropped calls. I don't want the app. My son drove through and the order was paid for but incomplete. It was missing the large fries. I realize this might not be much to others, but it is a lot for me. I cant afford to toss that money away. During the week, the senior center brings me a meal. It is the weekend & i was planning on splitting the fries into separate meals. I am elderly and disabled. Please correct this inconvenience to me.

I am totally disappointed to see McDonalds start cutting back in quantity and quality of products. I refer to the fact one must now ask for necessities such as napkins, ketchup etc, which used to be automatic. Realize you might see waste in providing these needs, but the least you can do is have the server ask the customer if these items are wanted and how many. The one napkin I did get--after I asked-- was so flimsy, I was thankful I had my hand wash with me when they got covered with stuff from the Bic Mac and I wasn't too far from home to be able to wash. What a cheap downgrade.. I don't think I will ever go back, again.

Sept 23, 2023 AT 2:45 pm

I was traveling from Toronto to Montreal and stopped in Lancaster On, for Gas at the ESSO and McDonalds.

I ordered a Fish Fillet to go so I could eat in the car. Once in the car I opened my sandwich and was so disappointed. I have a picture Below.

As well the washrooms which are shared with the MC Donald's and the Esso station were very messy and dirty.