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McDonald's
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2154 complaints
399 resolved 1755 unresolved
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S
1:13 pm
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's - Order not delivered but showing delivered on the app

I placed an order on 17 Apr 2022 at 17:28 from McDonald’s in Riyadh through the app. Two hours later at 19:30 the order still did not arrive but it said delivered on the app. When I called the agent said it’s with the driver, when I called again she said that the driver is going to call for my location, I received no call, when I called a third time they said there’s a problem at the branch and offered no support. I eventually called a fourth time, almost 3 hours after placing my order to cancel because I had waited long enough. The agent said sorry and just put down, without offering any compensation. This service was utterly unacceptable for such a major franchise.

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J
2:32 pm
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They treated me horrible when I worked here I got cussed at daily by two managers Kimberly & Bradley Carter they both was taking my hours away from me, I got paid a whole week after the payday had already come and I got fired over a receipt for a bag of food Bradley Carter and another past employee made for me but I know that because she asked me why did I...

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S
11:09 pm
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I got one spicy 10 piece nugget then got a regular 10 price chicken nuggets then got a a happy meal. Well I did not get my 10 price chicken nugget with my meal got the fries the drink but no nuggets. This is not the first time I have had a mess up. I only get mayonnaise on my chicken sandwich when I ask for no mayo even on the tick but they don't do it...

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N
5:56 pm
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1 cashier who had a complaining customer & was asked to call a manager, the manager then deferred the line stating, “We don’t take orders here you need to use the touch pad” I placed my order not really knowing how to use the machine and used my app for my $1 fries and meal but when prompted to pay I wasn’t able to navigate and now there was a line for the...

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L
4:15 pm
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On: 4/15/22 I took my child to the McDonalds on 108 Village road in Leland NC to get a happy meal and a few milkshakes. The drive through line was extremely long, so I hoped to save time by going into the facility. I used the kiosk (as urged) to place my order. I completed my order and waited. I stood and waited as i watched several people who arrived...

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A
11:29 am
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April 9, 2022 around 6:30pm went in to order some food using my app (which I love by the way) and to get my daily Frappe ordered at the kiosk then proceeded to the register. After standing there for a good 10 min. The manager says they are not taking cash payments. There was no sign on the door, the kiosk, the register no where. I had exact change I asked...

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B
11:24 am

McDonald's - Filthy restaurant and cold food

McDonalds,

Thionville Kinepolis, Route de Buchel, 57100 Thionville - Sunday 10 April 2022 - Restaurant was totally understaffed and absolutely filthy - tables, glass and ordering kiosks which must never be cleaned - only one kiosk was working to order and no staff to take orders at counter. We ordered 2 MX Big Mac with chips and everything was cold. When we took them back to staff member she just threw everything in bin without any apology. The worst experience ever - stopped to break our long journey. Would find it hard to stop at a McDonalds in France again.

Desired outcome: An acknowledgement

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M
8:37 am
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McDonald's - Terrible service!!!

We went through the drive through at the McDonalds on Central Ave. in Dodge City, KS at 6:40 a.m. on Saturday, April 9 th. We waited in line behind two other vehicle. Things were moving slow. We finally got up to the speaker to place our order. We waited at the speaker for an inordinate amount of time. No one asked to take our order so after a while I said “Hello?” Into the speaker. Finally a male voice said may I take your order. We ordered one cup of coffee. The person took our order. We watched the two cars in front of us pay at the first window and then get their orders and pull away. We pull up to the first window and waited for close to ten minutes to get our cup of coffee. I told my husband who was driving, to tap on the window to see if anyone would come. Employee walked by smiled but no one came. We left! I called on my cell phone and told the person who answered that this was UNACCEPTABLE!

Desired outcome: An acknowledgment from the manager that they heard about this incident and will talk to their staff about proper customer service!!!There is another McDonalds in my town and things do not improve I will go to that one instead!!!!

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H
2:48 pm

McDonald's - Drive through

Went through drive through and paid for two Big Macs a happy meal a caramel sundae also got an apple pie and a sweet tea. I called to let them know I did NOT get my sweet tea. The person who answered the phone was such a jerk he didn’t even let me speak. I was telling the exact order I got so they would realize I did come and buy 25 dollars worth of food. He would not allow me to tell him anything as well as the fact that I did NOT GET A RECEIPT. Terrible customer service literally I just purchased it and he was like not my problem you did not get your receipt.

Desired outcome: I want my sweet tea

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P

McDonald's - Drive through order

On 4/8/22 around 12:00 ordered 2 double cheeseburgers plain and 20-piece nuggets drove to 1st window and said wait a minute I have the change so I gave her the money with the change and she owed me some singles and she said thats cause I forgot cause I was waiting so long for the change, and went to other window and picked up my food but didn't check till I got to work which was a 1/2 hour ride and there were no burgers

Desired outcome: paid back for what I didn't received and something for that attitude

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D
1:12 pm
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Went thru drive thru 4/7/2022 @ 12:30 to get a mixed ice, I was told by the drive thru attendant that I couldn't get a mixed ice but I can pull up to the window. I pulled up the window and he told me again that I can not get a ice mixed, I then asked for a manager, then he said F**K you lady I told you that you could not get a mixed ice and if you got a...

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T
9:42 am

McDonald's - Restroom closed / kiosk only ordering

Store number 316 in Cebu City Philippines my complaint is about : restroom closed and obviously because they do not want to clean it, after a three hour drive something to eat and a restroom break. NOT! try to eat when you have to pee. public restroom closed and no reason. Also I tried to order at the counter and they would not allow me to order at the counter. I am a senior citizen and sometimes the electronics are too much.

Desired outcome: open the C.R. for customers, open the restroom for customers

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B
6:16 pm
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Went through drive-thru around 5:40 on April, 6th 2022 and was told the system was down and could not order. As I’m pulling off my autistic son (mind you we go to Macdonald’s daily to get a happy meal, he loves the toys!) stars crying because he doesn’t understand why he can’t get a toy. So I pull back around to ask if I could pay for a toy and explained...

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S
2:23 pm
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This review was chosen algorithmically as the most valued customer feedback.

On Saturday night at 08:20 pm on the date of 04/03/2022. I went to Hilo McDonald’s and placed an order of (1) large coffee (2) medium coffee, (1) cinnamon roll,& (1) blueberry muffin. The woman taking my order kept getting it wrong after repeating it three times to her, then I paid for my order to end up getting cold coffee, I didn’t order cold coffee took...

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ADVERTISIMENT
R
1:09 am
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I placed a order for 2 plain double quarter pounders with cheese sandwich only and a large Diet Coke. After getting back to my motel to eat I had 2 bacon quarter pounder with cheese. Which I had to throw away because I’m of Muslim faith, our religion prohibits the consuming of pork products such as bacon. It’s was already after midnight so I gave up on trying to drive back and getting it corrected.

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L
3:06 am

McDonald's - McDelivery Order Completed without Receiving the food

I have ordered my lunch on Mcdonald Highway 2000 Taytay, it was tagged completed but I did not receive any food. They are very hard to contact to ask about the delivery. After 3 long hours, they texted and telling me my fault because I am unreachable but I can call them thru the late text I received. I will never order again, I love mcdo but this is a big disappointment.

Desired outcome: Mcdelivery app should should have a live chat that actually answer not just for design

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J
8:33 pm

McDonald's - Hours of operation

I went to the Mcdonalds at 1148 N. Higley road in Mesa AZ last night and the drive thru was backed up this was at 10:30 P.M. and cars just kept waiting and finally I get to the speaker and no one answers. I wasted 15 to 20 minutes waiting and no one would answer and they were apparently closed but they did not put up any closed signs or put cones in front of the drive thru and they were supposed to be open until 12:00A.M. and I had a app order for a .80 cent spicy McChicken and never got it and I still want that deal so Mcdonalds owes me that

Desired outcome: I need my .80 sandwich and you need to tell this location that if they close early to put up signage and cones at the drive thru and there were employees inside the Mcdonalds they just would not respond to anyone

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K
2:06 pm
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's - The dessert and meals

I ordered meals that came up to 236.00 ZAr and the burgers not made properly and they where to busy made us wait 45 minutes and the dessert that they charged me for was 30zar and I purchased 4 mcflurry all came late and the ice cream cup was only around the side of the cup and hallow on the inside, disgusted and disappointed! Such unethical practices

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S
2:35 pm
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This review was chosen algorithmically as the most valued customer feedback.

I ordered a McSpicy chicken burger, a happy meal and a regular sprite last Friday through the mcdonald's mobile App. However, since I was at a new location, i tried to add the exact location, however, the app does not allow you to put it and we have to choose from the options that are available on the system. Hence I entered the closest location i could...

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M
5:22 pm
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's - Ice cream machines always not working

I am sure your company couldn’t care but someone needs to get off their butt and have the mcdonald’s ice cream machines operating. It is more of a rare occurrence to find a mcdonald’s where the ice cream machine is actually working. Only reason we stop at mcdonald’s and pitiful that almost every mcdonald’s suck and don’t care about customer service. Just stopped at both in hearne texas and neither had ice cream machine working. There is no way almost every mcdonald can have their machines actually broke. But if that is the case then spend some money and replace the piece of crap with working machines.

Desired outcome: Have the places actually fill the damn machines and gave the working

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