McDonald's
reviews & complaints

I placed an order on 17 Apr 2022 at 17:28 from McDonald’s in Riyadh through the app. Two hours later at 19:30 the order still did not arrive but it said delivered on the app. When I called the agent said it’s with the driver, when I called again she said that the driver is going to call for my location, I received no call, when I called a third time they said there’s a problem at the branch and offered no support. I eventually called a fourth time, almost 3 hours after placing my order to cancel because I had waited long enough. The agent said sorry and just put down, without offering any compensation. This service was utterly unacceptable for such a major franchise.

McDonalds,

Thionville Kinepolis, Route de Buchel, 57100 Thionville - Sunday 10 April 2022 - Restaurant was totally understaffed and absolutely filthy - tables, glass and ordering kiosks which must never be cleaned - only one kiosk was working to order and no staff to take orders at counter. We ordered 2 MX Big Mac with chips and everything was cold. When we took them back to staff member she just threw everything in bin without any apology. The worst experience ever - stopped to break our long journey. Would find it hard to stop at a McDonalds in France again.

We went through the drive through at the McDonalds on Central Ave. in Dodge City, KS at 6:40 a.m. on Saturday, April 9 th. We waited in line behind two other vehicle. Things were moving slow. We finally got up to the speaker to place our order. We waited at the speaker for an inordinate amount of time. No one asked to take our order so after a while I said “Hello?” Into the speaker. Finally a male voice said may I take your order. We ordered one cup of coffee. The person took our order. We watched the two cars in front of us pay at the first window and then get their orders and pull away. We pull up to the first window and waited for close to ten minutes to get our cup of coffee. I told my husband who was driving, to tap on the window to see if anyone would come. Employee walked by smiled but no one came. We left! I called on my cell phone and told the person who answered that this was UNACCEPTABLE!

Went through drive through and paid for two Big Macs a happy meal a caramel sundae also got an apple pie and a sweet tea. I called to let them know I did NOT get my sweet tea. The person who answered the phone was such a jerk he didn’t even let me speak. I was telling the exact order I got so they would realize I did come and buy 25 dollars worth of food. He would not allow me to tell him anything as well as the fact that I did NOT GET A RECEIPT. Terrible customer service literally I just purchased it and he was like not my problem you did not get your receipt.

On 4/8/22 around 12:00 ordered 2 double cheeseburgers plain and 20-piece nuggets drove to 1st window and said wait a minute I have the change so I gave her the money with the change and she owed me some singles and she said thats cause I forgot cause I was waiting so long for the change, and went to other window and picked up my food but didn't check till I got to work which was a 1/2 hour ride and there were no burgers

Store number 316 in Cebu City Philippines my complaint is about : restroom closed and obviously because they do not want to clean it, after a three hour drive something to eat and a restroom break. NOT! try to eat when you have to pee. public restroom closed and no reason. Also I tried to order at the counter and they would not allow me to order at the counter. I am a senior citizen and sometimes the electronics are too much.

I have ordered my lunch on Mcdonald Highway 2000 Taytay, it was tagged completed but I did not receive any food. They are very hard to contact to ask about the delivery. After 3 long hours, they texted and telling me my fault because I am unreachable but I can call them thru the late text I received. I will never order again, I love mcdo but this is a big disappointment.

I went to the Mcdonalds at 1148 N. Higley road in Mesa AZ last night and the drive thru was backed up this was at 10:30 P.M. and cars just kept waiting and finally I get to the speaker and no one answers. I wasted 15 to 20 minutes waiting and no one would answer and they were apparently closed but they did not put up any closed signs or put cones in front of the drive thru and they were supposed to be open until 12:00A.M. and I had a app order for a .80 cent spicy McChicken and never got it and I still want that deal so Mcdonalds owes me that

I ordered meals that came up to 236.00 ZAr and the burgers not made properly and they where to busy made us wait 45 minutes and the dessert that they charged me for was 30zar and I purchased 4 mcflurry all came late and the ice cream cup was only around the side of the cup and hallow on the inside, disgusted and disappointed! Such unethical practices

I am sure your company couldn’t care but someone needs to get off their butt and have the mcdonald’s ice cream machines operating. It is more of a rare occurrence to find a mcdonald’s where the ice cream machine is actually working. Only reason we stop at mcdonald’s and pitiful that almost every mcdonald’s suck and don’t care about customer service. Just stopped at both in hearne texas and neither had ice cream machine working. There is no way almost every mcdonald can have their machines actually broke. But if that is the case then spend some money and replace the piece of crap with working machines.