McDonald's – Page 2

I ordered a 6 piece chicken nuggets happy meal n an extra small fries. No other customers were inside McDonald’s. The employee that waited on me was putting together my order n placed the nuggets in the happy meal box, after waiting about 5 minutes the mgr who was busy taking orders from the drive up line, decided to reach into my happy meal box n remove the chicken nuggets. The happy meal box had a sticker on it #139 that matched my receipt #139. Now I had to wait an additional 5 minutes for another employee to get my nuggets. after getting my order I noticed McDonald’s forgot my small fries n had to go back to the counter n ask for them.

Basically I feel I was treated very badly n felt 2nd rate since the mgr took food out of my order to fill the drive up order.

So the mgr figured I can wait longer for my Oder n the drive up customer was more important.

This is poor customer relationship n I’m very offended.

Michael Kimble

[protected]@gmail.com

If anyone high up there in the McDonald’s company is reading this just bring back the cinnamon melts, Covid is over now I don’t understand why it’s still an issue and I can’t believe you guys decided to take cinnamon melts off the menu permanently, you replaced it with something even worse. You replaced your highest selling product cinnamon melts with an original cinnamon roll that you can get anywhere else in the entire country. Please bring them back we are bagging you!

I visited store 16712 on July 25, 2023

Waiting time at counter was more than 10 min with only two people ahead of me.

I came to counter at 10:52, then at 11:05 I wanted to place my order. I wanted to order pancakes but was told that breakfast time is until 11am. Really? They even didn’t care that they move so slow that I didn’t have any chance to place order before 11am.

Then I ordered muffin and hot chocolate . When I came home I realized they gave me double double coffee instead of hot chocolate.

It’s ridiculous service

The sensitivity and the efficiency of the game is too low
15 seconds is fair enough to finish the puzzle but not if you have a delay in the game
Such as when I want to put the part of the puzzle in a specific place it goes to another and doesn’t able to move to another place unless I put it down from where I took it and try to put it again.

iPhone 11 pro
iOS 14.4

This place is the worst. Counter girl had no expression had the wrong price for the double cheeseburger and did not ask what sauce I wanted for my nuggets. The fries were cold and there were no cups for the ketchup up at the drink counter. They forgot to give me my coffee I had to go back up to the counter several times and it took very long for us to get our food. Many people waiting for their orders. The staff was very slow and not friendly. Pretty darn sad. pissed

Good offers and a good app but the worst issue is the login system
I literally created like 4 accounts because it keeps saying wrong email or password
I write the email/password i just created and it says I’m its wrong
I tried recovering my password and it says “We sent you an email to reset your password” but i get nothing in my email
I tried it multiple times with my 2 different emails (outlook and hotmail) neither worked.
Can’t get to the offers or even use the app without an account.

Good evening, let's talk about the app specially.the app is well made and it's beautiful and everything but there is one thing, just one its the free offers you people make. I have never seen a free offer on ios but all of my friends who use android do have free offers...but actually in real calculations i have seen that ios users or apple users specifically use mcdonald's app more than android so you should get us some free offers. If this happened I'll immediately give a 5 star rate+all the other apple users.
Thank you

First: Has options for US and UK just to redirect you to another ‘app’ that always says “not available in your region”.

Second: The app that is ‘for your region’ is always slow and acts like it was made in 2000.

Third: There is no support or answers online for error “dcs error 40006” whatever that means

Finally: I guess if you are in the UK you dont get any deals or savings because you cant make an account online. No app No deals. Thanks…

0/10 If i could give it negative stars I would

Considering i am very tech literate and able to solve 99% of technology, networking, and general tech issues this is absurd.

تطبيق سئ جدا صعب في التعامل و لا تدري طلبك وصلهم او لا و لا بوجد تتبع للطلب و توصيل متأخر بيتي بجوار المطعم بس ما كنت بالبيت طلبت توصيل ولكن استغرق ساعتين للوصول بارد جداً و مشروبات ساخنة كانت باردة ما يستاهل اي نجمة لو في عكس ممكن يستاهل -100 سئ جداً جداً
A very bad application, it is difficult to deal with, and you do not know whether your order has been received or not, and there is no tracking of the order, and late delivery. My house is next to the restaurant, but I was not at home. I asked for delivery, but it took two hours to arrive. It was very cold and hot drinks were cold. It does not deserve any star. -100 Very, very bad

What did you mean by « remember me » when logging in to place an order ? Because i have to login not only every time i open the app but if if i navigate away from the delivery tab and come back i have to enter my credentials again, what will happen if i uncheck « remember me » when i enter my credentials ? I am afraid to try it. Also the way offers are redeemed is extremely unclear and annoying, don’t know if that’s on purpose or unintended.

Addition
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Now I don’t have to login each time to make an order, but whenever I try to use an offer on the app, I have to re-login, if the target is to render the offers inconvenient to use, then well played, if there is some reason (which is uniquely present in this app among hundreds others) will be grateful to know it, although nobody cared to answer my last question which was ages ago, but I thought it would never hurt to ask maybe someone started paying attention to customers’ reviews, appreciate it.

I had two charges on my account for a meal last week. When I went in to the store to show them, the gal first told me.."look, it shows two minus signs, you got the money back". Really? No, 2 minus does not equal a positive. Wow, so then some 18 year old came over telling me how a bank works and that it is a bank issue, not theirs. Not once was there an apology! The folks behind me got so upset, the gentleman stepped in and told them how poor their service is and he and his wife left. I then had to beg them to give me the meal I had already paid for. I had to ask 3 times. This is criminal! I am going to seek any and all remedies for this due to their lack of respect and customer service.

Geese, a simple apology would have worked.

This app is so horrible that I can’t even complete an order because it takes over 15 minutes to process an order, that never happens. I was standing in the middle of the restaurant, the app said I wasn’t even close
to the restaurant. It’s one of the worst apps out there.

The rate your order pop up is really annoying. Please add a no thanks button. I’m not interested in rating my experience every single time. It should be voluntary, but when I close the notification it keeps popping up. Until you fix this I would be rating it one star every time.

Been using the app for a while and love it!lots of points to build so easily, great deals, etc. but for the last few weeks I can’t seem to see the things I add to my cart. I’ll press add, but Idobt see where my items are added to anymore. Please fix this problem. This is a great app. Just inconvenient right now.

i used this app and loved it. then someone somehow started ordering meals in florida from my account. support didn’t want to help me or refund me, they wanted me to contact my bank even though the hacker had my mcdonald’s account, not my info. needs two-factor authentication, until then i’ll never trust mcdonald’s with my information.

After I earned almost 6000 points the App just died on me! Can't log in to my App anymore no matter how hard I have tried.
I have to create a new account and start from the beginning. VERY DISAPPOINTED!
The App did saved me money though and that is the awesome part. Guess they can take away your hard working awards anytime they wants to.

I have been using McDelivery via Rappi for almost 3 weeks now on a regular basis during the quarantine in Manizales, Colombia. About a week ago all i get from the McDonalds app is “store temporarily unavailable” now! I cant use Uber Eats, Domicilio.com, nor iFood. What happened to your app, or do you no longer deliver in Manizales, Colombia?

I earned several points that were about to expire, so opened the app to use them and it wont let me log in no matter what I do. It sends me a link to my email, then that link sends me back to the reset password page, which sends me the link to my email again. It’s stuck in a constant loop. Lost a lot of points over this. This needs to be resolved!

Siempre tiene un problema. Hoy no me dejó modificar los ingredientes de la orden ya que salía error de conexión, pero al ordenar sin modificaciones me permitió pagar. La amo porque tengo la menor interacción con la gente, pero al llegar a mi casa tivimos que pasar tiempo sacando pepinillos y cebollas, ingredientes que se pueden ahorrar si el app funcionara como debe...

Refunds are not processed through McDonalds support or the app. If you don’t get your item ordered through the app, support will tell you it is out of their hands and up to the franchise. The franchise will tell you to contact support and your money will never be refunded. Occurred to me once, won’t occur to me again.

If you want to order, order in person not the app.

I placed a mobile order on 8/30/2025 around 20:10-20:15 P.M. at your McDonald's located at 2904 Traemoor Village Drive in Hope Mills NC 1st of all they had me pull into a slot to wait for my order, 2nd when I got home and bit into my spicy chicken sandwich it was burnt & tasted like they fried it in fish grease which am allergy to so I tried calling the restaurant but the answering machine came on (what fast food restaurant has a answering machine come on) so I left a message & now am leaving you all my complaint. And they probably wont even call me back just like some months ago I had a problem with them and no one every called. Cooking food in old grease and grease that's for other products is bad for your business. Train your workers to do the right thing while they are working in your establishment.

While parking at 2000 W Main St
Turlock, CA 95380
United States McDonald’s an employee parked next to me in the parking lot. I let them know that they were parked sideways blocking my car and that their door was close enough to my car to cause damage if opened wide. The employee gave me attitude saying there was plenty of other spots to park in. I told her that it’s not hard to park between the lanes. After going in side I realized that the employee is part of the management team about to train other employees. While doing this compline she hasn’t stopped trying to stare me down and I believe talking to other employees about me.

Drive threw window on Thurs. 8/16/25 early evening. Ordered hot coffee. Staff member served coffee from 2 bottom of pot containers not hot. I asked for hot coffee volunteered to pull up and wait. Staff proceeded to lie stating she served coffee from pot currently brewing. After arguing with customer she finally served a hot coffee with attitude. Many times staff will serve hot coffee cold or slightly warm. I will now have to order future coffee from competitors. Dunkin or Star bucks. Congratulations Maynard Mcdonalds, staff with attitude just lost you another customer.

Dear McDonald’s Team,

I hope this message finds you well. I’m writing to share my concerns regarding the quality of the McSpicy meal I’ve ordered on multiple occasions from your outlets in Pudong, Shanghai over the past three months.

I’ve tried the meal four times from different locations but each time the experience has been disappointing. The taste has been noticeably inconsistent, the chicken has often been chewy and the fries have lacked the flavor and freshness I used to enjoy.

On one occasion at the Century Mall outlet, I even had to return the burger due to its poor quality. While the manager kindly offered a replacement, unfortunately, the second burger wasn’t much better.

As a regular customer and a fan of McDonald’s, I hope you will look into this matter seriously. Consistency in quality is something we’ve come to expect from a brand like yours, and I’m hopeful this feedback helps improve the experience for all customers in the area.

Thank you for your attention, and I look forward to seeing improvements soon.

Best regards
Piyali Das

My special needs child choked on a bone that was in the sandwich we were able to clear his mouth of anything. However since he is non-verbal he is unable to tell us if something is wrong. As of today he seems fine, I just thought I should inform someone to better inspect your food before giving it out. The incident happened at our home and we got the sandwich from a store on 28th street 1800 Boulder CO. Purchased the bagel at 7:10 store 109. the amount was $9.48 Also the drive thru employee never put a receipt in our bag

GRILLED means not one single solitary flake of flour. "Ligtly breaded and grilled" is 100% FRIED and 0% grilled. A true grilled is ZERO ZERO ZERO breading, and only pure uncorrupted and undestroyed chicken, just pure delicious pure clean fresh chicken not so waded down as to be unrecognizable. Stop calling your deep fried grease gut bombs broiled. They are the extreme opposite. And I scanned your entire menu. Every chicken sandwich saying grilled said "lightly breaded" but greasy crust a mile wide. Stop blatently lying!